Certainly the tragedy of the World Trade Center explosion will remain etched in our memories forever. We can, however, take pride in the united response of hundreds of people which enabled the complex to be reopened in record time and reconstructed on an expedited schedule. At the same time, as you well know, we were involved in a long, sometimes agonizing process of pursuing settlement activities with insurers. Without your help, and the help of many others the settlement wouldn't have been concluded as successfully as it was. On behalf of The Port Authority of New York & New Jersey, I would like to thank you for the expert advice you provided to me and my staff in our effort to bring the World Trade Center explosion insurance claim to closure. Your expertise and insight in this long and arduous negotiation were invaluable.

Bruce D. Bohlen

Treasurer - The Port Authority of NY & NJ, New York, NY

Time and again you had the creative solution, the tough negotiating point, or the quick response necessary to keep our insurance claim on track with the insurance adjusters.

Richard Q. Russeth

Vice President & Associate General Counsel - The Pillsbury Company, Minneapolis, MN

The [business interruption] claim was quite intricate for it involved a hub station that had been damaged by a typhoon. ...[Adjusters International] exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim.

Monica Ho

Manager, Property & Casualty Insurance Risk Manager - Continental Airlines, Inc, Houston, TX

It has been almost a year since the fire which completely destroyed one of our processing plants. ...I had no idea that the documentation of our claim would become as extensive as it did. Your staff worked tirelessly to quantify the claim. I am convinced that every possible element of our loss was maximized to the extent provided for in our coverage. ...You and your staff are true professionals, and the quality and detail of your work is very impressive.

Stanley Szortyka

President - Quaker Maid Meats, Inc.

Our construction team had little experience related to fire restoration and [your] experience and knowledge helped to save time and money. Thanks in part to [your] guidance, we were able to open the remainder of Santana Row on November 7, 2002, less than three months after the devastating fire. ...With [you] at the property, our development, marketing, and operations personnel were able to use [you] as the 'go-to' person with any questions relating to the fire insurance claim. This allowed our staff to focus on getting the project open and operating, rather than worry about the insurance claim. ... Finally, [you were] an enormous resource and advocate in our claim with the insurance company. [Your] vast experience, advice, and daily commitment were extremely valuable in our effort to finalize the insurance claim for Federal Realty Investment Trust. Without [your team], I am confident we would not have been able to resolve this $125 million plus negotiation in less than 14 months, an enormously fast timetable for a claim of this size.

John Hendrickson

Senior Director, Strategic Transactions - Federal Realty Investment Trust, Rockville, MD

Within hours of retaining your firm, your staff of construction consultants were on site to help us quantify the extent of the damage and coordinate agreement of the emergency measures underway with our insurer. ...Your expert interpretation of the policy language to identify the available coverage and ensure all covered aspects of the loss were investigated and made part of the claim if appropriate. Your personnel dealt professionally with the insurance company and their plethora of hired experts, which clearly helped to secure a settlement that was fair for all involved.

Wayne M. Naylor

Director of Risk Management - York International Corporation

Our loss was certainly not easy to measure. ... Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss—even those which we didn't initially recognize—were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.

Jay R. Cope

Vice President - Operations Services - Gerber Childrenswear, Inc

...thank you for your invaluable assistance in resolving Illinois Bell's property loss and extra expense claims resulting from the fire. Your knowledge and experience in this area are remarkable, and your diligence in pursuing the many complex issues was instrumental in helping us achieve an early, fair settlement.

Ed Butz

Vice President/General Counsel - Illinois Bell, Chicago, IL

The persistence of the AI team as our advocate allowed us to work through the maze of paperwork required by the carrier and to expedite resolution of our claim. AI personnel were always available to meet with my staff, whether it was during business hours, late at night, or at any time during any weekend. On every occasion that the insurance company brought in an additional "expert" to minimize our claim and drag the claim process out, you countered with an AI professional who was more than able to level the playing field for us.

Bruce Thompson

President - Professional Hospitality Resources, Inc., Virginia Beach, VA

We would have had much difficulty in handling the various complex issues without your good office, and we would be more than happy to recommend you to other companies who have similar incidents in the future.

David Bell

Financial Director - Elizabeth Arden Red Door Hair & Beauty Spa, London, UK

We were always aware of the complex issues the claim generated and the difficulty that some of them posed. Your professionalism, knowledge and steadfastness were outstanding and the ultimate result certainly met our most optimistic expectations.

Thomas W. Aro

Executive Vice President - Alpha Hospitality Corporation, New York, NY

Had you been handling and guiding the preparation and presentation of all our damage estimates from the beginning, our recovery could have been far greater. I speak from experience when I say that estimates given "off the cuff" and without consideration of all the insurance policy's provisions can come back to haunt you.

Lanny L. Uden, P.E.

Director of Civil Engineering - Board Of Public Utilities, Kansas City, KS

As a result of your work, our claim went from (the insurance carrier's) initial assessment of $2,749,525 to an agreed-upon amount of $8,232,321. Your professionalism with our carrier was appreciated and your ability to work with the limited information the school district was able to provide you was amazing. We would like to continue to use Adjusters International in the event that we have another large loss, although I hope that doesn't happen.

Cheryl Johnson

Director of Risk Management - Dallas Public Schools, Dallas, TX

As the dust settled and it became clear that there was no one on our side, we began to think that maybe we could use some help. ...It became evident from referrals and your intensity and conviction that you were clearly the best choice for us. We never looked back. We cannot thank you enough for the wonderful job that you did. You were there for us every step of the way. You fought for us unwaveringly on difficult matters. You got us more than double what we probably would have gotten had we not hired you. You were worth every penny we paid you. We would never consider handling a claim of this size without you.

Calvin S. Oki

Building Manager - Interstate Building, Honolulu, HI

You leveled the playing field and made sure that we were represented professionally in every aspect of our losses. Your thorough cataloging and evaluation of our damaged personal property and your precise review of our building damage was instrumental in reaching a fair settlement. I spent numerous hours with your in-house forensic accountants who allowed us to recover in a fashion that never would have been achieved had we not retained your firm.

Ian Gaum

Asset Manager - La Salle Hotel Properties, Bethesda, MD

When it was initially suggested that we hire an independent loss consultant, I must admit I was skeptical of the need. However, I am convinced beyond all doubt that it was the best decision for the district to retain your services. ...If I could give anyone who was unfortunate enough to suffer a loss one piece of advice, it would be to retain Adjusters International as soon as possible after the occurrence.

Kenneth W. Rezac

Business Manager - Oregon City Public Schools, Oregon City, OR

We realized early on that we were ill equipped to devote knowledgeable staff to attend the numerous meetings, scope negotiations, unit cost negotiations, addressing building code issues and many other details that needed to be addressed in order to achieve a satisfactory settlement. We are glad we allowed professionals like you to handle these matters. Thank you for your hard work and decisiveness.

Susana L. Valdovinos

Assistant County Counselor - Shawnee County, Topeka, KS

In your role as consultant to the National Park Service, your expertise was invaluable in allowing us to work through each step of the long and detailed process and to feel confident that we have protected the public interest as we arrived at a final insurance settlement of $7.5 million which we feel is fair and just. I was very impressed by the expertise you brought to bear on the claim and soon came to realize that we, with your help, would be actively involved in the adjustment process. You provided information and perspective that allowed us to review case law, weigh options, and shift approaches to aspects of the claim in order to reach a more beneficial yet fair settlement. I have also come to respect your ability to participate and communicate fully on a technical and professional level and yet be able to translate, in clear and concise yet understandable terms, the technicalities of the profession to those of us not immersed in the intricacies.

Martin L. Nielson

Chief, Business & Revenue Management - United States Department Of The Interior, National Park Service

Based upon the recommendation by the hotel's legal counsel, Adjusters International was retained as "insurance adjusters" representing the hotel's interest. Adjusters International immediately took control of the situation, first, by meeting with the hotel consultant group and coordinating their repair plans and establishing a protocol for dealing with the insurer. Second, establishing guidelines for the insurer, their consultants and adjusters ...The primary benefit was that the hotel consultant team and general contractors were allowed to focus on the earthquake repairs instead of dealing with the insurance adjusters. Adjusters International performed their duties in a highly professional manner exhibiting extraordinary knowledge in insurance claims processing, representing and fighting for the best interests of the policyholder...

Clyde Takayama

Director of Engineering - Mauna Kea Resort, Kohala Coast, HI

You maximized our recovery and minimized our "recovery time." What could have been a tedious, time consuming process for the Board and staff of The Washington Ballet was handled effectively and efficiently by your staff.

Elvi Moore

General Director - The Washington Ballet, Washington, DC

At first, I had intended to handle the loss by myself, using our employees. What a mistake that would have been! Luckily, it soon became evident that we had neither the expertise nor the time to effectively handle the loss while continuing to run a business. ...Your pledge when you approached me was that you would personally "sift through the rubble" to evaluate the damage from the explosion. This you did, in a manner of speaking, throughout the entire process. Your tirelessness was admirable. Your services invaluable.

Harvey Rosen

President - Shadowdale Elevators, Inc.

We certainly could never have gotten as far as you did on both the property and the BIEE claims. There is just too much that we didn't know regarding our rights under the insurance coverage. Your knowledge, persistence, and contacts were what helped us receive a settlement that was appropriate. I truly appreciated your follow through and keeping me current on the issues. Both claims were tricky, and it was [your] understanding of the real nature of events, and your method of presentation to the carrier that prevailed.

Susan Aumiller

Controller - MBA Polymers, Inc.

The expertise that your firm exhibited during our initial discussions ensured our company that you would be able to achieve a more favorable settlement than we ever could and the results proved that. There was a minimum interruption to our organization while your staff gathered that appropriate information to process the losses which enabled us to concentrate on operating our business. Your firm clearly showed a level of knowledge and skill that proved to us that the choice we made in securing your services was the correct one.

Douglas L. Pereira

Corporate Controller - ClothesTime, Anaheim, CA

Not until we engaged [Adjusters International] did we begin to feel that our claim would be properly considered. The process of demonstrating our losses to the carrier proved to be a torturous effort, and [your team] demonstrated a high degree of expertise, resourcefulness and tenacity. During this effort, they became trusted partners. Their intensity never wavered.... They were great resources to have representing us, and I have absolutely no doubt that we would not have accomplished the reasonable result that we did without their dogged pursuit of a fair resolution.

Robert Habig

Chief Financial Officer - Avistar Communications Corporation, Redwood Shores, CA

The 2004 hurricane season was a difficult one for Lee County in Southwest Florida. We were fortunate, indeed, to have retained your firm to process FEMA claims following Hurricane Charley. Especially effective was the coordinated approach you used in seeking financial relief from separate sources such as FEMA, FHWA, NRCS and insurance. ...The knowledge needed to deal with FEMA regulations is mind-boggling. It was obvious you and your team are very much up to speed with these regulations, procedures and processes. Without hesitation, we would recommend you and your firm to anyone faced with the task of processing large and/or complex loss claims in a disaster environment. Your firm's ability to bring together the right team of professionals at the right time resulted in the creation of a superior product. Your thoroughness, knowledge, attention to detail, and logical approach provided us with the assurance that we would obtain the maximum reimbursement from all eligible sources.

Tony Majul

Budget Director - Lee County, Florida

You and your team have provided invaluable assistance in the College's recovery efforts in response to Tropical Storm Allison in 2001. Your knowledge of the often complex FEMA process, coupled with your insurance industry experience, have been of enormous benefit to us.

Cyndi M. Baily

Deputy General Counsel - Baylor College of Medicine

I'm certain if we had not had access to your excellent services, we would have settled for a much smaller sum for the loss of our facility, and it would have taken much longer to reach a settlement.

Sue Schaefer

Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the County maximize the public assistance that was available after all of these disasters. You delivered what you promised and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level, yet be able to translate in a clear and concise manner the intricate and sometimes subjective FEMA regulations which we could not have done without you. Without hesitation we would recommend you and your firm to anyone that is faced with the processing of large and complex disaster loss claims.

Salvatore R. Zappulla

Division Director Monroe County Budget and Finance - Monroe County, Florida

We had initially thought we would be able to assess the damage and work with FEMA and our insurance carrier's adjusters by ourselves. It quickly became evident that we were going to need help. We realized we did not have the personnel, time or expertise it was going to take to deal with complex governmental regulations and equally complex insurance and adjusting issues, especially when it was taking all the resources we had just to get essential county services up and running again. ...AI really came to the rescue. You delivered what you promised, and that counts for everything down here in South East Texas.

Cary Erickson, SPHR

Director of Human Resources and Risk Management - Jefferson County, Texas

We retained your services to assist us in the Public Assistance grant application process and the Hazard Mitigation Grant Program with FEMA and the State of Florida. This turned out to be one of the most sensible decisions we made. Adjusters International made a very onerous situation much more bearable. ...The experience and knowledge that you provided us was invaluable. Without hesitation, we would be delighted to recommend your services to anyone who faces the task of processing large, complicated grant applications to the federal government. Your systematic approach and attention to detail allowed the City of Fort Myers to obtain our maximum eligible reimbursement.

Jeff Green & Judy Hartwell

Director, Financial Services & Special Projects Accountant - City of Fort Myers, Florida

I would like to take this time to personally thank the AI Liaison staff for the remarkable job and the accomplishments performed during recovery efforts associated with FEMA 1589 DR NY. ...The total goal achieved was nothing less than maximizing all eligible costs in the best interest of the applicant. ...One strong asset for making recovery efforts a success is having AI staff on our team.

John J. Fink

Recovery Supervisor - New York State Emergency Management Office

During the past three years Adjusters International has provided our city with excellent support in the areas of grant writing, mitigation, reporting, liaison assistance with both federal and state officials, and logistical support for reporting deadlines. Their work has been a major factor in our recovery success, helping us to recover from that devastating flood and to deal with the often complex and difficult FEMA recovery process. I can confidently recommend Adjusters International as a solid and reputable contractor, and experts in their field.

Ralph Hendricks

City Manager - City of Marble Falls, Texas

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired Adjusters International to provide professional services for disaster assistance, remediation, restoration and recovery efforts. ...Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from Adjusters International when we needed it most.

Alan K. Sudduth

County Administrator - Board of Supervisors, Jackson County, Mississippi

I also want to thank Adjusters International (AI) for the outstanding service that was provided to CORSA and Putnam County after the August 2007 flood. ...The assistance provided by the AI team saved a lot of valuable county staff time in expediting the request for assistance, and their expertise significantly increased the amount of recovery that was received from FEMA. I would recommend the services provided by AI to any entity who is attempting to expedite receiving the maximum public assistance that is available from FEMA after a disaster.

David W. Brooks, CPCU

Managing Director - County Risk Sharing Authority/County Commissioners Association of Ohio

As soon as we engaged your company, you were able to cut through the bureaucracy and reach the key decision makers. You kept us informed of each twist and turn of your investigation. Within months of your engagement, we had our check in hand. We felt comforted and confident that our situation was given the prompt attention that was needed. I would recommend your services to any in this situation.

Anthony & Barbara Black

Homeowners

Not only were you thorough and knowledgeable... but you were kind, patient, and understanding. I don´t think we could have completed it without your assistance. ...I am impressed and amazed at your tenacity and your understanding.

James T. Danaher

Homeowner

Had I accepted my insurance company's ridiculous settlement offer, I would have been left with a patched-up home with mismatched cabinets, a chronic mildew odor, and thousands of dollars of concealed damage that would have eventually needed repair at my own expense. With your diligent work, my home is again in excellent condition. You and your construction experts identified numerous areas of damage that the [insurance company] adjuster overlooked. You ensured that I received all of the benefits that I was entitled to under my insurance policy, including items that I never even thought of myself.

Louis Wilen

Homeowner

Your attention to all the little details of our insurance policy and your team´s creativity allowed us to collect damages that we never expected to recover. You provided thorough, professional advice and we were able to negotiate a fair and equitable settlement. We could not have done it without your help!

Thomas & Linda DiBenedetto

Homeowners

Our payment of fees to your firm for its expertise was money well spent. The return on investment was well worth it. ... After going through the extended insurance claim process, we now know that no one should handle their own claim without the benefit of your expertise. We highly recommend your firm and its services without any hesitation.

Douglas and Diane Kelly

Homeowners

Hiring [you] to represent us was one of the smartest decisions we made following the loss of our home. ...They made sure our claim was filed on time, the cost estimates were accurate, and that we received the maximum insurance proceeds we were entitled to based upon our policy coverage.... During the days, weeks and months that followed our fire, my wife and I were able to focus on getting our life back in order, replacing our personal items, going back to work, and finding temporary housing for our family while the house was being restored and rebuilt. Because of [you], we had time to focus on the really important things in life, and [you] handled each and every detail of the insurance claim and related issues.

Robert & Mary Ann Abraham

Homeowners

Had I accepted my insurance company´s ridiculous settlement offer, I would have been left with a patched-up home with mismatched cabinets, a chronic mildew odor, and thousands of dollars of concealed damage that would have eventually needed repair at my own expense. With your diligent work, my home is again in excellent condition. You and your construction experts identified numerous areas of damage that the [insurance company] adjuster overlooked. You ensured that I received all of the benefits that I was entitled to under my insurance policy, including items that I never even thought of myself.

Louis Wilen

Homeowner

The proceeds received from my insurance company will allow us to completely remodel the restaurant from the heavy smoke damage caused by our pizza oven vent hood fire...Your professional approach to this claim forced the insurance company to bring in a large loss adjuster, a business personal property expert, industrial hygienist, restoration contractor, and forensic accountant on their (insurance company's) behalf...Our ultimate recovery was more than <strong>five times</em> the original adjuster's estimate...I would be proud to recommend your services in any large insurance claim situation.

Giancarlo Macciarella

Owner - Ristorante Locanda Del Borgo

Matrix took control of the situation, enabling us to operate our business without the additional strain of dealing with the insurance company. Your professionalism was exhibited many times during the claim process; you never let us down.

Richard E. Lundin

Chairman and CEO - Da-Lite Screen Company

I can honestly say that your knowledge of the policy language and the “team” strategy that you used in developing the claim resulted in a settlement that exceeds the amount first offered by the insurance company by a factor of almost three!

William G. Stovall

President/CEO - Hall County Airport Authority

Tremendous value was realized due to Matrix’s awareness of all of the coverage benefits and knowledge of how to prepare a fully comprehensive estimate of repairs.

Mo Iqbal

President - Hardees Restaurants

Your expertise in developing a scientific proof that the other was wind damaged clearly demonstrated to the insurance company that both were damaged, and we were paid accordingly.

Ken Blair

Owner - Quality Inn of Taos

Matrix Business Consulting immediately went into action and took control of the situation. A world of options now appeared which our insurance company was not anxious to inform us about. After seeing Matrix in action, the landlord expressed that he wished he had hired them immediately.

Corey and Becky Spagnolo

Having never been through a large property damage claim before, We knew that we needed a professional on our team to provide guidance and direction and to protect our best interests in the settlement of the claim. Your involvement freed up our time so that we could stay focused on rebuilding our business.

Erin D. Van den Branden

President and CEO - Hoak Media Corporation

The insurance company's estimate of damage was woefully inadequate. We retained the Matrix company because we wanted someone on our side. We did not need to worry about communicating with the insurance company or become frustrated by its tactics. I can say without hesitation that our claim would not have been settled for the actual cost of damage caused by the hail storm without the hard work of Matrix representing our side on this claim.

Chris Hanway

President - Le Chateau Homeowners Association

The only regret I have is that I didn't bring Adjusters International to the party immediately after our loss. If we would have retained you a few days earlier, you could have taken control before the insurance company did so. If you would have been there from the beginning, our insurance carrier would have paid less money, and Diagonal LLC would have had a clear choice to get our tenants back in place in a shorter timeframe. Our recovery was more than double the insurance company's initial assessment.

Larry Burnett

Your company did the investigation necessary, helped create a comprehensive estimate, and submitted the sworn statement in proof of loss for the claim. The Association Board was well-satisfied and thankful to be made whole in this matter and therefore, would recommend your services to any Association that needs to have an advocate assist them in navigating the insurance claims settlement process.

Christine Herron

Chief Operating Officer - Westwind Management Group, Inc.

We had initially thought we would be able to assess the damage and work with FEMA and our insurance carrier's adjusters by ourselves. It quickly became evident that we were going to need help. We realized we did not have the personnel, time or expertise it was going to take to deal with complex governmental regulations and equally complex insurance and adjusting issues, especially when it was taking all the resources we had just to get essential county services up and running again. ... AI really came to the rescue. You delivered what you promised, and that counts for everything down here in South East Texas.

Cary Erickson, SPHR

Director of Human Resources and Risk Management - Jefferson County, Texas

We retained your services to assist us in the Public Assistance grant application process and the Hazard Mitigation Grant Program with FEMA and the State of Florida. This turned out to be one of the most sensible decisions we made. Adjusters International made a very onerous situation much more bearable. ...The experience and knowledge that you provided us was invaluable. Without hesitation, we would be delighted to recommend your services to anyone who faces the task of processing large, complicated grant applications to the federal government. Your systematic approach and attention to detail allowed the City of Fort Myers to obtain our maximum eligible reimbursement.

Jeff Green

Director, Financial Services - City of Fort Myers, Florida

What could have been a depressing and very difficult period of our lives was tremendously alleviated by your company. You took care of our lives during the nine months, relieving us of the pressure of negotiating every line item (of which there were hundreds) with [our insurance company]. This enabled us to lead our lives as normally as possible.

Tay & Roger Hahn

Homeowners

We want to thank the staff at Matrix Business Consulting, Inc., and especially Scott DeLuise and Gayle Minden for their persistent and professional pursuit of a rightful settlement of our fire damage claim from the Black Forest Fire of June 2013. Throughout the process, Scott kept us informed of what we could realistically expect from our insurance company and how to present our claim to obtain what we were entitled to. He and Gayle worked tirelessly to present our claim in the form that the insurance company would accept. We received much more in monetary reimbursement than we could have hoped for if we had gone without consultation from Matrix.

Linda & Terry Sapp

Homeowners

I was very pleased with the work that Globe Midwest Adjusters International has done for the District. They were very thorough in their research of the loss to present to the insurance company to counter the insurance company's offer. The District has gotten an agreement with the insurance company for the loss on the building which ended up $1,300,000 larger than what the insurance company originally offered to the District.

Kevin Januszewski

Executive Director of Business Services - St. Cloud Area Schools

...Despite being involved in commercial real estate for many years, neither my company nor our management company had ever hired a public adjuster and frankly, we were somewhat skeptical of the public adjuster's role in the insurance claims process. Throughout the entire process, the ongoing support and responsiveness of your staff provided a sense of relief and confidence that professionals were handling our claim. Since we knew our claims were being properly handled, it enabled us to work on the numerous issues that arose on a daily basis as a result of the damage to so many of our properties at one time. Through the efforts of you and your team we received a favorable settlement at our properties, which more than justified your fee. In the future, I would not hesitate to use your company again as I can't imagine the amount of time and effort that would have been involved if we had not hired Adjusters International. ...

Shai Elroy

President - S.H.I. Investments, LLC

...While the adjuster provided by our insurance company was very nice, the claim amount he awarded us was not in line with our preliminary estimates. We worked with the adjuster for over five months and the insurance company refused to increase their award. I was fortunate to have called your company... Within a few short days Globe Midwest was working diligently on our claim. You ...worked with our adjuster and thanks to your expertise you were able to negotiate a settlement with the insurance company of more than 130

Sydney Katz

Manager - Wolf Management Company, LLC

I would like to thank you and Globe for the work you did on our behalf, following the terrible fire that destroyed our restaurant. I had no idea how much research, documentation and negotiation would be involved in seeking and reaching a just settlement from the insurers—but I have one now. Just thinking of how I might have attempted this effort on my own gives me real pause, because I really don't think I could have done it. Without doubt, I would not have achieved the numbers that you were able to deliver. I simply wouldn't have known how. ...

Daniel Padnos

Vice President - Costa Azul Bar & Grill

...We are a service company that strives to put our customers first. In all businesses of service, if you cannot deliver the customer will go somewhere else. The service Globe Midwest performed for our company was a top-notch effort from start to finish. We were never completely shut down after the fire and much of the credit can be attributed to Globe Midwest. ...

Jim Vivian III

Vice President - Alpena Electric Motor Service

...Globe Midwest came in and immediately took control of our claim. Your ability to establish a relationship with the insurance company adjuster and their consultants resulted in a larger settlement and a more timely settlement, and the expertise demonstrated by Globe Midwest gave me the peace of mind I needed to get through this process. ...

Young Kim

...As a real estate developer and asset manager responsible for the care and oversight of high profile properties located primarily in downtown Detroit, it is vital when a claim occurs that their interest are protected to the fullest extent. In both of our recent claims, Globe Midwest negotiated excellent settlements which allowed the owners to achieve their goals. You were also able to overcome a difficult co-insurance issue that would have dramatically impacted one of the claims. Thank you for the great work. We are glad to offer our reference to potential clients.

David Di Rita

...After everything that has happened and with a lot of hard work and endless days, we are back up and running. As fast as we moved rebuilding, it never seemed fast enough in my eyes but in reality it was a miracle we were able to save the business. My employees, family, friends, friends of friends worked countless hours to help us rebuild. In particular, I want to acknowledge and express my sincere gratitude for the fine work done by the Adjusters International team. My claim was very complex and I know I would not have done as well without your help. Craig, your expertise and negotiating skills were heaven-sent! You guided the claim process effectively, and you pushed for things in the settlement that have made a very positive impact. You and your people did a wonderful job, and I wholeheartedly recommend Adjusters International to anyone who has a large claim. ...Thank You!”

Dale R. Tennett

President - Tennett Manufacturing, Inc.

I am writing to thank you for the outstanding job you and Globe Midwest have consistently performed on our property insurance claims. ...As a company which owns and manages approximately 10,000 apartments, when a claim occurs, we do not have the time or capability to handle it ourselves. As a result, we rely on your expertise to handle every aspect of the claim. We know from our experiences that each claim will be handled in the most expeditious and efficient manner. We are also fully confident that your team will achieve the best possible settlement available under our insurance policy. ...

Harold Beznos

...Globe Midwest took immediate control of the project, including securing the building, handling all correspondence with the insurance company, and ensuring everything was properly handled and expedited. During the process, you and other Globe Midwest representatives kept us informed and up-to-date from the beginning of the project until a final settlement was accomplished. We are very impressed with the level of knowledge and professionalism displayed by the representatives of Globe Midwest, as well as the ease of being able to reach someone whenever a question arose. During negotiations, Globe Midwest skillfully researched the insurance company's estimate and pointed out deficiencies in scope and pricing, that ultimately would not have been discovered without the assistance of Globe Midwest. The end result was a global settlement that was significantly higher than we initially anticipated. ...

Matthew B. Lester

Owner - Princeton Enterprises, LLC

...There were many difficult issues that had to be dealt with in my claim. Your adjuster took control of the process and his performance was outstanding! The insurance company wanted to pay me market value on the building, which means the value would be next to nothing in the area I was in. [Your adjuster] fought them and negotiated a settlement that I know I would never have come close to on my own. He kept after the insurance company and made sure I was paid properly on all my coverages. What was also incredible to me was, though all my merchandise and fixtures were burned to ashes, Globe Midwest Adjusters International's people were able to reconstruct the records and details so I was paid policy limits for the contents portion of the policy. To whoever is reading this, you would be doing yourself a favor if you hired Globe Midwest Adjusters International to help you with your claim.

Hiacinth Chang

Our loss was certainly not easy to measure. ... Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss even those which we didn't initially recognize were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.

Jay R. Cope

Vice President - Operations Services - Gerber Childrenswear, Inc

We realized early on that we were ill equipped to devote knowledgeable staff to attend the numerous meetings, scope negotiations, unit cost negotiations, addressing building code issues and many other details that needed to be addressed in order to achieve a satisfactory settlement. We are glad we allowed professionals like you to handle these matters. Thank you for your hard work and decisiveness.

Susanna L. Valdovinos

Assistant County Counselor - Shawnee County, Topeka, KS

The 2004 hurricane season was a difficult one for Lee County in Southwest Florida. We were fortunate, indeed, to have retained your firm to process FEMA claims following Hurricane Charley. Especially effective was the coordinated approach you used in seeking financial relief from separate sources such as FEMA, FHWA, NRCS and insurance. ...The knowledge needed to deal with FEMA regulations is mind-boggling. It was obvious you and your team are very much up to speed with these regulations, procedures and processes.Without hesitation, we would recommend you and your firm to anyone faced with the task of processing large and/or complex loss claims in a disaster environment. Your firm's ability to bring together the right team of professionals at the right time resulted in the creation of a superior product. Your thoroughness, knowledge, attention to detail, and logical approach provided us with the assurance that we would obtain the maximum reimbursement from all eligible sources.

Tony Majul

Budget Director - Lee County, Florida

You and your team have provided invaluable assistance in the College's recovery efforts in response to Tropical Storm Allison in 2001. Your knowledge of the often complex FEMA process, coupled with your insurance industry experience, have been of enormous benefit to us.

Cyndi M. Baily

Deputy General Counsel - Baylor College of Medicine

Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the County maximize the public assistance that was available after all of these disasters. You delivered what you promised and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level, yet be able to translate in a clear and concise manner the intricate and sometimes subjective FEMA regulations which we could not have done without you.Without hesitation we would recommend you and your firm to anyone that is faced with the processing of large and complex disaster loss claims.

Salvatore R. Zappulla

Division Director Monroe County Budget and Finance - Monroe County, Florida

We retained your services to assist us in the Public Assistance grant application process and the Hazard Mitigation Grant Program with FEMA and the State of Florida. This turned out to be one of the most sensible decisions we made. Adjusters International made a very onerous situation much more bearable. ...The experience and knowledge that you provided us was invaluable.Without hesitation, we would be delighted to recommend your services to anyone who faces the task of processing large, complicated grant applications to the federal government. Your systematic approach and attention to detail allowed the City of Fort Myers to obtain our maximum eligible reimbursement.Jeff Green

Jeff Green & Judy Hartwell

Director, Financial Services & Special Projects Accountant - City of Fort Myers, Florida

I would like to take this time to personally thank the AI Liaison staff for the remarkable job and the accomplishments performed during recovery efforts associated with FEMA 1589 DR NY. ...The total goal achieved was nothing less than maximizing all eligible costs in the best interest of the applicant....One strong asset for making recovery efforts a success is having AI staff on our team.

John J. Fink

Recovery Supervisor - New York State Emergency Management Office

During the past three years Adjusters International has provided our city with excellent support in the areas of grant writing, mitigation, reporting, liaison assistance with both federal and state officials, and logistical support for reporting deadlines.Their work has been a major factor in our recovery success, helping us to recover from that devastating flood and to deal with the often complex and difficult FEMA recovery process.I can confidently recommend Adjusters International as a solid and reputable contractor, and experts in their field.

Ralph Hendricks

City Manager - City of Marble Falls, Texas

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired Adjusters International to provide professional services for disaster assistance, remediation, restoration and recovery efforts....Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from Adjusters International when we needed it most.

Alan K. Sudduth

County Administrator - Board of Supervisors, Jackson County, Mississippi

I also want to thank Adjusters International (AI) for the outstanding service that was provided to CORSA and Putnam County after the August 2007 flood. ...The assistance provided by the AI team saved a lot of valuable county staff time in expediting the request for assistance, and their expertise significantly increased the amount of recovery that was received from FEMA.I would recommend the services provided by AI to any entity who is attempting to expedite receiving the maximum public assistance that is available from FEMA after a disaster.

David W. Brooks, CPCU

Managing Director - County Risk Sharing Authority/County Commissioners Association of Ohio

Hiring Globe Midwest to represent us was one of the smartest decisions we made following the loss of our home. ...They made sure our claim was filed on time, the cost estimates were accurate, and that we received the maximum insurance proceeds we were entitled to based upon our policy coverage. ...During the days, weeks and months that followed our fire, my wife and I were able to focus on getting our life back in order, replacing our personal items, going back to work, and finding temporary housing for our family while the house was being restored and rebuilt. Because of Jeff and Melissa at Globe Midwest, we had time to focus on the really important things in life, and Globe handled each and every detail of the insurance claim and related issues. We could not have made it through this loss without their help.

Robert & Mary Ann Abraham

Residential Fire

When our house was destroyed by a fire it was devastating. Early on my husband and I thought our insurance company would take care of everything and give us a fair and reasonable settlement in a timely manner. We quickly learned that the claim was much more complicated than we had anticipated and our insurance company was looking for ways to avoid paying certain parts of our claim. Most of all, we felt that no one was on our side. ...You immediately took charge of the claim and we soon realized that we could finally relax a little knowing that our claim was being handled by a professional who was on our side. ...

Melissa Duke

Resident Fire

...You, your team and the network of outside providers took my personal crisis and put a plan in place to mitigate the damage, protect my personal property, and represent my interest with the insurance company. This adventure was an eighteen-month ordeal and I could not have gotten through this without the Globe Midwest team. I want to give special recognition and thanks to Melissa Marx for her attention to my personal property which she handled as though it was her own. People make a business, and you have the best. ...

Lawrence Doyle

Homeowner

...Certainly, other private adjusters had swooped into our driveway with no regard to the shock we had just been given or compassion for the situation we found ourselves in. However, it was very clear from my first conversation with [your adjuster], that we had found in Globe Midwest a partner that was compassionate, professional, ethical and more importantly, competent. ...[Your adjusters] graciously answered question after question, promptly returned phone calls, and even hunted down VP’s to sign checks for us on holiday breaks. Both of these individuals brought me a peace of mind throughout a fairly horrible ordeal that I simply cannot put a value on. ...

Carmen and Bruce Scobie

Resident Fire / Water Damage

...[Your adjuster] guided us through what, at the time, seemed like a never ending nightmare. We weren't able to think clearly and thank goodness for [your adjuster], we didn't have to. We don't look back at this time and think, 'we should have done this or that,' because all bases were covered. ...

Wilder Lynch

I am writing to let you know how wonderful you and your staff are. You made a horrible nightmare a little easier to get through. A house fire is something I never want to experience again. We don't know what we would have done without you....seriously. ...

Laurie and Harry Sheldon

On behalf of the Board of Directors, Staff, Residents and especially Myself I would like to take this opportunity to thank you and everyone in your office for the outstanding job done assisting us after our devastating fire at Brady Acres Facility. ...If we were to attempt to handle this recovery ourselves we would undoubtedly been overwhelmed. Your expertise did not leave "one stone unturned" as to the recovery of funds to completely return our building as it had been with almost no monetary impute of ours. ...

John M. Pais

Executive Director - Town of Wilna Housing Authority, Carthage, NY

Your attention to all the little details of our insurance policy and your team's creativity allowed us to collect damages that we never expected to recover. You provided thorough, professional advice and we were able to negotiate a fair and equitable settlement. We could not have done it without your help!

Thomas & Linda DiBenedetto

Homeowners

We had initially thought we would be able to assess the damage and work with FEMA and our insurance carrier's adjusters by ourselves. It quickly became evident that we were going to need help. We realized we did not have the personnel, time or expertise it was going to take to deal with complex governmental regulations and equally complex insurance and adjusting issues, especially when it was taking all the resources we had just to get essential county services up and running again. ... your organization really came to the rescue. You delivered what you promised, and that counts for everything down here in South East Texas.

Cary Erickson, SPHR

Director of Human Resources and Risk Management - Jefferson County, Texas

We retained your services to assist us in the Public Assistance grant application process and the Hazard Mitigation Grant Program with FEMA and the State of Florida. This turned out to be one of the most sensible decisions we made. Your organization made a very onerous situation much more bearable. ...The experience and knowledge that you provided us was invaluable.Without hesitation, we would be delighted to recommend your services to anyone who faces the task of processing large, complicated grant applications to the federal government. Your systematic approach and attention to detail allowed the City of Fort Myers to obtain our maximum eligible reimbursement.

Director, Financial Services

Judy Hartwell - City of Fort Myers, Florida

I would like to take this time to personally thank the Liaison staff for the remarkable job and the accomplishments performed during recovery efforts associated with FEMA 1589 DR NY. ...The total goal achieved was nothing less than maximizing all eligible costs in the best interest of the applicant....One strong asset for making recovery efforts a success is having your staff on our team.

John J. Fink

Recovery Supervisor - New York State Emergency Management Office

During the past three years your organization has provided our city with excellent support in the areas of grant writing, mitigation, reporting, liaison assistance with both federal and state officials, and logistical support for reporting deadlines.Their work has been a major factor in our recovery success, helping us to recover from that devastating flood and to deal with the often complex and difficult FEMA recovery process.I can confidently recommend your organization as a solid and reputable contractor, and experts in their field.

Ralph Hendricks

City Manager - City of Marble Falls, Texas

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts....Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.

Alan K. Sudduth

County Administrator - Board of Supervisors, Jackson County, Mississippi

I also want to thank your organization for the outstanding service that was provided to CORSA and Putnam County after the August 2007 flood. ...The assistance provided by the your team saved a lot of valuable county staff time in expediting the request for assistance, and their expertise significantly increased the amount of recovery that was received from FEMA.I would recommend the services provided by your team to any entity who is attempting to expedite receiving the maximum public assistance that is available from FEMA after a disaster.

David W. Brooks, CPCU

Managing Director - County Risk Sharing Authority/County Commissioners Association of Ohio

On December 5, 2011 at 7:30AM our home had an electrical fire that changed/challenged our lives. ... I immediately began the pursuit of making the best first decisions in response to this fire and how to proceed. Seeking the advice of others whom had had this experience is where I started. I immediately found 12 friends within my professional business circle and amazingly 11 of the 12 said you have to hire a public adjuster firm and 10 of those 11 said you have to hire Globe Midwest. ...

Gordie and Julie Kosch

In February...my warehouse suffered a catastrophic collapse due to the heavy snowfall we received...I am impressed with the thoroughness and professionalism of Adjusters International. [Your public adjuster] took charge of the process and made sure everything moved forward...was able to develop an effective relationship with the adjuster for the insurance company and guide the process to an excellent conclusion. The results I received with your company were exceptional.

William Van Slooten

From the onset of our claim it was very obvious the Insurance Company's adjusters were minimizing our recovery and not properly assessing the damage of our custom home, which was totally destroyed as a result of the forest fire. You and your team of experts properly assessed the damage and submitted the claim reflecting the proper costs and damages and successfully negotiated a fair and equitable settlement for us... had we not engaged your services, the Insurance Company would have most probably only paid less than half of what your firm recovered on our behalf.

Dr. Hussein El-Ghoroury

President & CEO - Ellipsis Digital Systems

The insurance company tried to penalize us for doing everything in our power to mitigate our damages. The [insurance company’s adjuster] was pleasant at first, but was very schooled and experienced in doing his job as he is tasked to do: to minimize the claim throughout the process...Fortunately, your firm succeeded on negotiating a fair and reasonable settlement with experience and tools that we do not have at our disposal...We appreciate the policy knowledge, detailed analysis and information that you provided us with which allowed us to make important business decisions relating to which path we wanted to take with our claim. We certainly did not realize the finesse, skill, and strategy necessary in the claims process to lead to such a successful resolution...Most importantly, it does come down to dollars in the end...You were able to successfully negotiate a settlement that was hundreds of thousands of dollars more than the insurance company initially offered.

Greg Hooper

We had a 30,000 sq. ft. building collapse on our site. Within a few hours of my call, your office responded and took over the whole claim for us. We were able to recover a sizable settlement from our claim, allowing us to continue operating our business...The speed at which the claim was processed shows the hard work, professionalism and respect that your firm commands in the industry. Thank you very much for your help.

Matthew A. Roberts

President, Co-Owner - Sherrill Manufacturing

As a result of the earthquake that struck the Washington, DC area, our Church sustained significant damage. Our insurer denied our claim, even though our policy provided coverage in the event of an earthquake. We found [your firm] to be especially helpful in educating us about the issues and helping us navigate the complexities of the claims process.

Rev. Mark Tidd

Church Administrative Officer - The National Presbyterian Church

Your knowledge of the business, diligence, guidance and professionalism were absolutely essential in our ability to restore the property from the devastation of the Northridge earthquake...Based on the fact that your group identified losses totaling four times what [our insurance company] had initially measured, we think you more than earned your fee.

Scott Piccone

Vice President, Asset Management - CIGNA Investment Management

We want to thank you for your outstanding and professional handling of the hail damage claim at our Hilton Head Apartments. As you know, we were handling the claim ourselves and encountering an abnormal amount of foot dragging by the insurance company’s adjuster...Because of your skill and persistence, however, we finally achieved a very satisfactory settlement...funds adequate to pay for the re-roofing of all twenty-four buildings in the Hilton Head complex.

Eugene Zale

In a small school district without means to have a staff member knowledgeable enough to determine all the damage sustained in the hail storm, you came to our rescue. Thanks to Adjusters International, our school district was made aware of some of the hard to recognize damage that had occurred in the storm…[your firm] possibly kept our district from having to seek other funding sources to provide any repair that may have arisen in the future due to this storm. I consider you a lifesaver for our district.

Mike Allison

Superintendent - Whitewright Independent School District

Our Marina was devastated by a tornado that swept through the area...It was abundantly clear from the outset that we would require the services of a public adjuster given the slow initial reaction form our insurance company...and the inherent complexity of the claim [Your firm] hit the ground running, assembled a team of experts to thoroughly assess and document the damage, reviewed our coverages and directly engage our insurance carrier...More importantly, we were able to devote our full time and attention to the difficult task of rebuilding the Marina in time for the opening [of our next] season.

Gary Titherington

Managing Partner - Treadwell Bay Marina & Resort

We engaged [your firm] to represent our interests after a devastating tornado severely damaged our private school campus…[you] were particularly sensitive to the complexities of the case and they did a remarkable job of assessing the situation, establishing true damages and negotiating a settlement with the insurance company. They took what to us was an incomprehensible mess and brought it to a successful conclusion. [Your public adjusters] truly exceeded expectations in the work they did for our organization.

Michael A. Serafino

Chairman of the Board - One Ames Hill Corp.

Our insurance claim for water damage was denied at first...After more than two years of the insurance company’s tactics of changing adjusters, losing our claim files, refusing to communicate, and avoiding re-inspections, your team prevailed without requiring any attorneys or other outside expenses. This was an extraordinary effort by your team acting as our advocate. Thank you so much for your unwavering pursuit of our money on this claim, we could not have done this without you!

Marc Lippitt

Principal - Unique Properties, Inc.

I had the misfortune of discovering a frozen water line/water flooding situation at our office and production facility. Over the course of the last thirty years, I have used your firm to handle various claims concerning my businesses and personal residence. The thorough, professional assistance provided by [your firm] has made a positive difference in what normally can be a huge struggle. I would highly recommend your firm at any time to anyone that may require your services.

Jeffrey N. Haggas

President - UltraCoat Finishers

Prior to the fire that destroyed my mom’s home on Lake Michigan, I did not even know that advocates for the homeowner existed. In retrospect, I do not know how an individual could deal effectively with a fire in the absence of an advocate, especially a good one such as you. You were always prompt, courteous, and thorough, and your advice was spot on. Fortunately our lives have returned to normal, and in the relatively short period of just six months. I am convinced that this would not have been possible in the absence of your expertise and kindness.

Sharon Carter

[Your firm] delivered far more than expected. By completion I had a nearly brand new house with the best accommodations during the build. [Your public adjuster] was always on top of the situation to absolutely minimize my necessary involvement...they recover far more than what you could do on your own so that you are still way ahead financially.

David J. Robinson

We had only been in our new custom home for 3 weeks when the unthinkable happened...[and] was destroyed by a fire. Our home was our livelihood, our place of peace, and our largest financial asset. As a business person I was not about to turn that over to clearly unqualified individuals and simply accept less than I was due. You proved that your firm can and will show top financial value and the assurance to get the dollars due and be indemnified for our losses. You fought for us and maximized our settlement on every nook and cranny of the policy.

J. Paige Dodson-Sneed

Your staff took control, and laid out a plan of action; from recovery of essentials, temporary housing costs, and estimating the damages to our home...The inventory was smooth. Everything was counted. Pricing by your office staff was precisely done according to actual replacement cost at today's prices. The New Jersey shore is still suffering from Sandy. There are news briefs daily of victims not being treated fairly by the insurance companies. We are lucky to be settled within just over a year from the event...Thank you so much for making this happen for us.

Dennis J. Cotter

[Your public adjuster] was instrumental in retaining the value of our home after the storm. He offered superior service and walked us through each step of the claim process. His assessment of the damage was thorough and far exceeded the assessment of the insurance company, allowing us to fully recover the [hail]storm's damage. He was persistent when dealing with the insurance company and continuously fought for top dollar on our claim, enabling us to use contractors with whom we were comfortable.

Dan and Bridget Katz

Homeowners, Denver, CO

After a horrific hail storm last summer, it was clear to me that my roof had been damaged. I was very much concerned with the hassle of filing a claim with the insurance company and dealing with them...[Your public adjuster] got right on this matter and ultimately secured a settlement which provided me with the funds necessary to replace the damaged roof...The entire process was calmer, nicer, and more professional than I had anticipated. I appreciate all of your work on my behalf.

Jeffrey W. Ochsman

Thank you very much for the service your company provided for me in dealing with my reluctant insurance company on my claim for hurricane damages to my Florida home. Your regional manager was knowledgeable, informative and persuasive. I don't think that many people could have accomplished what he did with my insurance company's adjusters and be as successful as he was.

Robert H. Plante, Sr.

After several meetings with the adjuster from the insurance carrier you came back with a settlement proposal that far exceeded any of my expectations. You got my roof totally replaced and four temporary tarps paid for...Furthermore, you took the time to evaluate my policy and found a provision which nobody had told me existed. The Tran family will be eternally grateful for the great job you did on our claim and taking us from a position of desperation after the tornado hit us to one of hope where we can now rebuild correctly with enough money.

Tommy Tran

The roof of our house blew off due to 80 mph winds from a tornado. We lost our electricity and water was coming in through the ceiling fans and lights. [Your public adjuster] came to our house at 8:30am the next morning. By that evening there was a tarp on our roof and all the wet carpet was removed. He found us an apartment to stay in with great accommodations until our home was ready. [Your public adjuster] kept my husband and I in the loop so we were aware of the progress of all repairs and that we received all the monies due to us.

Marilyn & Barry Dubin

We never dreamed we would arrive home to see water pouring from floor-to-floor, through every recess light, effecting one-third of all rooms in our home with water damage. Your team secured estimates... and inventoried all our damaged personal effects; our electronics and fine art collection were removed and inventoried. Your assistance saved us countless hours of time and stress. If we had not hired you, we believe we would have never received a settlement near the value of the repairs and replacements.

Susie & Chris Marentis

After the insurer and their team of experts denied a significant portion of the emergency costs, I turned to [your firm]. [Your public adjuster] was creative in coming up with valid ways to increase our settlement for this portion by pointing out policy language and entitlements the [insurance company's] adjuster neither offered nor made us aware of... At that point, we knew having an expert on our side was well worth the small price of admission...I could not imagine how others would proceed without the knowledge and force to keep the process honest.

John C. Harte

The loss of our home was a devastating experience, financially and emotionally. It did not take us long to realize that we did not have the time and energy to begin rebuilding our lives, deal with the insurance company and their requirements, and still continue to work at our jobs and lead a life that had some pleasure in it. Furthermore, we also realized that we did not have the experience to formulate the inventory list, establish the value of the home we lost and maximize our insurance benefits. It was very obvious that this would be the largest financial transaction of our lives. From our initial contact with [your firm] to our final dealings last week we have had the pleasure of dealing with consummate professionals...The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed.

Steven R. Chew, D.D.S.

The Boles fire in September 2014 is one I’ll never forget. It was the most horrible thing to ever hit Weed, CA. Over 100 homes and buildings were lost in this fire. You and your team took so much pressure off of me and my family. Your persistence with our insurance company in getting them to understand the quality of our home, its surroundings, and the items they missed in their evaluation resulted in us getting our policy limits paid. As a Police Sergeant, I was already a busy man and knew I would need the help of professionals. By retaining [your firm's] services, they were able to maximize my recovery. I couldn’t be happier!

Steven Shannon

Our home burned completely to the ground in a wildfire that took out 39 homes in our small community... Throughout these months we have been fairly and professionally treated and have received a far better payout than originally offered by our insurance company. [Your firm] has been a truly comforting light in all the turmoil of rebuilding our lives after this devastation.

Karen Marshall

I was initially thinking that I could handle it myself...being an attorney and negotiating was what I did for a living. Little did I know! Once I sat down with you and you explained the entire process and showed me your firm's work product, I realized I was in way over my head... Any prospective customers would be crazy not to get you involved right away. You and your firm took a tremendous burden off Annie and my shoulders and we are grateful that we made the right choice in hiring your firm.

Arthur Pollock

We are a small government agency that suffered a major loss when one of our newly renovated buildings was destroyed by fire...Immediately thereafter we examined our insurance policy and found its complexity to be somewhat daunting...To say the least, we were a bit overwhelmed...We would not have achieved the settlement without [your firm] and would recommend your services to others.

Jo Johnson

Executive Director - Fresno-Madera Agency on Aging

I have worked with many FEMA and SEMO representatives over these years during approximately eight declared disasters. I can honestly say that no representatives worked harder for and with our Town and the four Fire Districts within our Town than [your firm] during FEMA-1650-DR-NY. Their extensive knowledge of municipal infrastructure including roads, shoulders, culverts and bridges, dams, gravel banks, equipment and local waterways was evident...It is with a great deal of gratitude and respect that, with employees of this caliber, I would recommend, in an instant, Adjusters International.

Joe Anne Baker

Supervisor's Bookkeeper - Town of Callicoon

The result of this flooding left the Linn County Sheriff's Office and Linn County Correctional Center... uninhabitable. Although we were soon told after the flooding that FEMA and the State of Iowa would be reimbursing us for the majority of our flood loss, I don't think that any of us were anxious to go through the application and documentation process... [Your Disaster Recovery Consultants] have greatly impressed me with both their vast amount of knowledge and their professionalism.

Brian D. Gardner

Sheriff - Linn County

After a recent hail storm and subsequent water damage...Adjusters International understood our situation and they were willing to work with us. [You] became our advocate from day one, not only with the insurance carrier adjuster but also by working closely with our contractors to get the right cost figures. Particularly in regards to the HVAC units: originally, this part of the claim had been denied. Your communication and attention to detail was excellent. Thank you for navigating us through this claim.

Eric Blakeney

Senior Vice President Operations & Chief Financial Officer - State Chamber of Oklahoma

We are a non-profit organization serving people with disabilities and mental health challenges. In the wake of government funding cuts, we need every penny to continue the provision of quality services. Your persistence with the insurance company to insure their full understanding of our operations facilitated the maximum recovery. Thanks for all your hard work on this loss.

Paul Giotis

Chief Operating Officer - Epilepsy Foundation

Without your both professional and personal expertise in these kinds of matters of recovery that requires such a depth of experience and knowledge, our efforts would not have garnered such immediate success given the scope and complexity of so many of the issues we have had to deal with.

Jason Higginbotham, CEM, LEM

Director of Emergency Management - Sewerage and Water Board of New Orleans

When it started raining in our gym, all over our wood floor, I was in shock... I called my insurance company, and they gave me reason after reason why it probably wouldn't be covered...[Your public adjuster] was here that afternoon, examining the damage and evaluating the causes. I literally didn't have to do anything from that point on... Within just a few weeks, I received notification from the insurance company that they would be covering the loss... I couldn't have been more satisfied.

Vic Pearlman

Executive Director - Jewish Community Federation of the Mohawk Valley

Through careful inspection and from your experience, you were able to prepare an estimate that was more than what we initially received from our carrier. You also overcame their [the insurance company] adjuster's opinion that the shingles did not suffer wind damage... Thanks again for your advocacy and professionalism!

Mark Copeland

In post-storm Houston, resources were scarce, but you managed to marshal a team to quickly handle our various multi-family and commercial claims... In closing, while we hope to never have another claim, I have no doubt that if we do, yours will be the first number we dial.

Stephen Swan

President - Randall Davis Company, South Padre Island, TX

I would like to thank Adjusters International and their associates for all your help and consideration concerning the fire we experienced... Your professionalism and timely manner in which you settled our claim was unforgettable. The ease of negotiations in the settlement and handling of our losses was unexpected and greatly appreciated.

Mark Jorgensen

General Manager - Yahnundasis Golf Club, New Hartford, NY

To my benefit, [your public adjuster] was very successful in negotiating with the insurance company. In a nutshell, I did nothing but provide my insurance policy and two weeks later, sign the papers... The loss report I received was extremely detailed, the estimator didn't miss a thing. There is no way I would have gotten those results dealing with the insurance company on my own... It was comforting to know someone was truly working on my behalf.

Marc Lebiedzinski

When the original loss occurred, we had no idea its magnitude and are grateful to you and your staff for the quick response... the lines of communication were open and active throughout the process. It was a pleasure working with you again and we hope to do so again in the future should the occasion arise.

William C. Morris II

Homeowner, Old Forge, NY

[Your public adjuster] was available to us round-the-clock in those initial days [after the flood] to answer any and all questions from both district personnel and members of the Board of Education...[Your] expertise, tenacity, thoroughness and diligence resulted in a job well done. Thank you again for your firm's efforts.

Suzanne E. McLeod, Ed.D.

Assistant Superintendent for Business and Elementary Instruction - Union Endicott Central School District, Endicott, NY

Our Marina was devastated by a tornado that swept through the area...It was abundantly clear from the outset that we would require the services of a public adjuster given the slow initial reaction form our insurance company...and the inherent complexity of the claim…[Your firm] hit the ground running, assembled a team of experts to thoroughly assess and document the damage, reviewed our coverages and directly engage our insurance carrier...More importantly, we were able to devote our full time and attention to the difficult task of rebuilding the Marina in time for the opening [of our next] season.

Gary Titherington

Managing Partner - Treadwell Bay Marina & Resort, Plattsburgh, NY

On behalf of my parents, who retained your services to protect their interests as the insured landlord in a recent commercial establishment major fire loss, please accept my family's most sincere appreciation for the professional level of service provided by AI/BLC... Considering all the time that passed and challenges that were encountered between the date of the fire and the reopening of the premise, it is no small miracle that the property was fully reconstructed to a state greater than before the fire... Your firm helped us to protect and restore my parents' financial security.

Michael Such

Homeowner, Watervliet, NY

You followed up with me on a regular basis and kept me posted every step of the way. Not once did I have to call you and ask what was going on with my case. You sincerely cared about me and my recovery and you demonstrated that throughout the process. Thank you.

John Sidou

We cannot over-emphasize the criticality of the rapid actions by [your firm] in getting immediate response from our insurance carrier so that our food, clothing, and shelter needs were met [after a fire]. this transitioned smoothly into the negotiation with our insurance carrier to secure a long-term temporary housing situation...[You] were wonderfully helpful in assisting us in piecing together the inventory in the house... We would most certainly and strongly recommend your firm to anyone involved in an insured household loss situation.

William and Betty Horne

Homeowners, Charlotte, NC

With your help, we were able to obtain a fair and equitable settlement which far exceeded what we could have done on our own. The expertise of your staff and the way they assisted us in preparing and negotiating the claim was invaluable.

Norman W. Clapp, Jr.

V.P. Finance - Conquest Carpet Mills, Inc., Dalton, GA

In eight years of experience dealing with insurance matters on a daily basis, I have never met someone with a more thorough understanding of the intricacies and nuances of claims processing than [your public adjuster]...He was true to every word he offered in all aspects of professional performance including deadlines and follow up.

Jason H. Herman, HP

Chief Operating Officer - Herman Chiropractic & Rehab Centers, Waynesboro, PA

Our goal following both catastrophic storms was simply to restore services to our customers. Our goal was impeded by our carrier during a time of desperation after Irene. Your team broke through the bureaucracy and recovered more funds than we could have imagined possible following [Superstorm] Sandy. Thank you for helping us to deliver on our pledge to our customers following the most destructive storm to hit our state since 1903.

John Folk

Director of Finance - Jersey City Municipal Utilities Authority, Jersey City, NJ

While Exopack insured locations did not suffer any physical damage, many of their suppliers... sustained damage to their property due to a covered peril. The resulting limited supply of polyethylene resin caused a financial loss due to loss of production, loss of sales and lower margins. Given the complexity of this contingent business interruption, I felt it was appropriate to seek outside assistance. Your team brought the expertise and credibility needed to get this claim resolved.

Kara deBorde

Corporate Risk Manager - Exopack, Spartanburg, SC

...we suffered a large rain event which affected over 50 of our schools...Within three weeks, AI had prepared the estimates...AI's professionalism led to a good working relationship with our insurance company's adjuster. There was never a time when I could not reach either you or a member of your staff to have my questions or concerns addressed. I believe that we picked an excellent company, AI, to provide adjusting services for the major catastrophe that befell our school district this year.

Kermit Falgout

Risk Manager - Houston Independent School District, Houston, TX

We had a fire that destroyed one of our classrooms and did extensive smoke damage throughout our 76-year-old campus... Instead of having to negotiate all aspects of structural engineering, roof damage, renovation and replacement costs, cleaning issues, storage and delivery complications, we hired AI and continued education students while they did all the "foot" work.

J. Charles Harrison

Superintendent - Brownfield Independent School District, Brownfield, TX

This was a major loss for our company. I would recommend you to anyone. Without your advice and help I do not believe we would have been able to recoup our losses as well as we did or in as timely of a manner. I am very pleased with how you handled every aspect of our claim.

C.E. Nipp

President - Snowhite Laundry and Cleaners, Inc., Midland, TX

Without the assistance of Mr. deLuise, Chi Psi Fraternity at the University of Colorado would not exist today. He has been recognized by our local and National Fraternity many times for his assistance in this matter [catastrophic fire loss], and he has helped other national and local fraternities with their complex insurance claims.

Samuel C. Bessey

Executive Director - Chi Psi Fraternity, Boulder, CO

[Your public adjuster] was instrumental in retaining the value of our home after the storm. He offered superior service and walked us through each step of the claim process. His assessment of the damage was thorough and far exceeded the assessment of the insurance company, allowing us to fully recover the [hail]storm's damage. He was persistent when dealing with the insurance company and continuously fought for top dollar on our claim, enabling us to use contractors with whom we were comfortable.

Dan & Bridget Katz

Homeowners, Denver, CO

Your expertise in coordinating: the voluminous documents into a comprehensive business income claim, the contractor's 60-page building estimate, the Ace Hardware inventory and fixture sheets, and all of the management staff's efforts - then putting them all together into a package that the insurance company actually paid as presented, was really remarkable. We could not have done this without you!

Michelle Richard

Manager - Timberline Builders Supply, Walden, CO

As well as relieving me of the stress of having to respond to the [insurance company's] arguments and demands, you were able to save me valuable time by packaging my complete claim in a format conducive to obtaining a favorable outcome... In just three months we were able to agree to a settlement... that was over 200% more than the amount that [was] first offered to me. Thank you again for all of your help and guidance.

Christine Pearson

Homeowner, Steamboat Springs, CO

Without your help, I doubt that we would have reached a settlement anywhere near what you achieved for us... Your knowledge and interpretation of my rights under the terms of my policy provided hundreds of thousands of dollars of recovery that otherwise may have been lost, while your skilled negotiations afforded me with the flexibility to apply the settlement funds as I chose.

Frank Sinton

As a result of a heavy snowstorm, we lost our entire bowling alley business from a collapsed roof... Having someone represent my interests in an insurance claim was the smartest thing we could have done. There are so many important details that you recognized that would have been ignored had you not been involved. Thank you again for everything!

Shirley Channel

President - Minnequa Lanes Brothers Bowling Inc., Pueblo, CO

Your expertise in catastrophic recovery certainly eliminated the need for those at Aldine ISD to spend precious time on dealing with the storm recovery and allowed us to continue using our work time for the benefit of the students in Aldine. the fact that the educational process could continue while the recovery process progressed was a relief for everyone involved... Thank you again for all your assistance and the children of Aldine thank you as well.

Keith Clark

Assistant Superintendent of Finance - Aldine Independent School District, Houston, TX

...a level F-2 tornado struck our property... The effects were such that the entire glass curtain wall of our 37-story building was destroyed, significant interior damage was sustained displacing all of our tenants and it became apparent that reconstruction would take more than a year to complete...From the time of engagement and until the completion of our insurance settlement, [your firm] provided us with every service needed to resolve an extremely complicated loss.

Ron Cherry

President - Dalcan, Dallas, TX

[Your team] was very professional and competent in their approach to our claim and kept us fully informed throughout the process. [Your public adjuster] was always available to take our calls, and never hesitated to consult his colleagues when necessary, to tap into the complete resource and experience base of the firm for our benefit.

Gerald W. Bodzy

Homeowner, Houston, TX

Your services were very beneficial to Arbor by virtue of: your expertise and experience in handling claims of this nature, your independence from any insurance agency involvement and your commitment to achieve maximum results, and your time spent to put together the data on this claim, and your attention to detail kept the involvement of Arbor personnel at a supervisory basis only, and allowed us to deal with the everyday business at hand.

Charles E. Keeler

Director of Administration - Arbor Drugs, Inc., Troy, MI

Hiring [your firm] was a huge game changer. The people there took us under their wings, protecting us and getting us everything we were entitled to get under our policy...They made it as easy as humanly possible for us, doing all of the research as to the value of the contents, etc.

Scott and Sally Searle

Owners - The Up North Lodge, Gwinn, MI

You immediately took action and began preparing your team at our loss site... Overall, your knowledge of our policy and your understanding of how to prepare and present our claim resulted in an excellent settlement which was much higher than we anticipated...We would like to thank you and your staff for your diligence, persistence, patience and professionalism.

Rick Wilkinson

When I experienced a fire in my home, I immediately contacted your insurance company. You both worked and fought very hard to insure that I had received all the monies due to me under my insurance policy and also made sure that my house got put back together, right... I would highly recommend your services... Your service, professionalism and dedication to my claim were more than I could ask for.

Alice Fish

Homeowner, Grand Rapids, MI

It was comforting to know that we were well represented by [your firm] and could rely on you and your staff to represent us in a professional manner throughout the claims process... Your experienced estimators know that certain aspects of a fire clean up must be handled expeditiously. You negotiated reasonable settlements with our insurance carrier in a timely fashion with a minimal amount of friction.

Chris Jordan

You presented all the building damages in a timely manner and very quickly began to obtain payments from the insurance company throughout the claim until we reached a full settlement on our loss and damages. In short, you led us through the process of realizing a full recovery.

Noreen M. Keleshian

Treasurer, Benefits Officer and Director of Support Services - Rocky Mountain Conference of the United Methodist Church, Greenwood Village, CO

A severe windstorm caused numerous trees to come down and damage approximately fifteen cabins at my site... [Your public adjuster] reviewed our policy and met with the insurance company representatives and negotiated a settlement that was extremely favorable. As a result of his involvement, I was able to expedite the reopening of my resort without any loss of business. This was very important as I had many reservations that I could not afford to lose as they are repeat customers.

Ernie Ippisch

Owner - Alpine Village, Lake George, NY

We feel that we received a value not only in terms of the final settlement which you arranged, but also because we did not have to devote many of our own personnel-hours to accomplish that settlement - and then, of course, there's the very worthwhile bonus of not having to worry or even think about the situation because we had placed it in your very capable hands.

Nancy L. Eannace

The proof of loss included, among other, photographs of the building collapse, a warranty deed, net lease, architect's description of work to repair, building permit and a voluminous number of invoices... I believe that this policy limit settlement would not have been possible but for [your firm's public adjuster]'s thorough efforts in obtaining the necessary documents and proof to establish the full loss... The efforts of your agency are greatly appreciated.

Allen R. Day

Thank you for your diligence, you made an otherwise frustrating and disappointing experience, a much more pleasant one. Thank you for pursuing opportunities we never would have considered. Thank you for exceeding our expectations in terms of service and follow up. Most of all, thank you for maximizing our return, you and your team left nothing on the table.

Barton Raser

Vice President - Carr Hardware and Supply, Pittsfield, MA

[Your public adjuster] always knew what we ought to do next, who we should call about the problem and what was fair and what wasn't... I can't say enough about Adjusters International and the whole team that kept track of the numbers, worked through the issues, helped us achieve a very fair settlement and got us back in business.

Nicholas O. Matt

President - The Matt Brewing Company, Utica, NY

You and your team worked closely with my team of professionals that included the contractors, the engineers, the industrial hygienist, the remediation crews and most importantly, the insured (me) and guided us through this complex and at times, frustrating process. You are able to accurately assess the building loss as well as the loss from business interruption...You have efficiently and effectively negotiate on my behalf with the insurance company...The final insurance settlement was more than three times of the initial settlement offer of $500,000. I could not have accomplished this without your help. The best part is that all the insurance benefits were paid up front. Now the construction is completed, I am happy to say that I got almost a new office building, with more than 65% of the interiors and exteriors being re-done.

Mimi S. J. Hu, Principal

As you know, I started negotiating with their adjuster on my own after the loss occurred. That was perhaps the worst business decision I have ever made. I finally realized that I needed representation by someone who was an expert in insurance losses. By the time I engaged your services MSI had already had their own consulting engineer look at the building and had recommended a repair plan that was totally unacceptable. It took Adjusters International to undo that plan and negotiate the settlement to which we agreed. Based upon the offer to settle made by MSI before Adjusters International intervened and the one we finally accepted, the final settlement was nearly three times the original offer. Or to put it another way, I received an additional sum of money that was twelve times more than the fees Adjusters International charged me. That was a good investment!

Lowell Lancaster

Our loss was certainly not easy to measure. Your staff of building experts prepared a greatly detailed building estimate that carefully measured all of our damages. Much of our stock was also damaged to varying degrees, which made the detailed quantification and evaluation a very difficult task. Our equipment and machinery was still operational, yet you were able to negotiate a generous repair/damage allowance for machinery that was exposed to water and potential future corrosion. Our business interruption loss was also quite complicated. While we were able to complete most of our current orders at that time, we suffered a substantial loss of opportunity. Our normal margin was eroded by inefficiencies due to working in a damaged facility. Your team of professionals successfully identified and demonstrated this loss by developing a model which measured and supported that loss of opportunity and allowed us to recover appropriately. Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss - even those which we didn't initially recognize - were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.

Jay R. Cope, Vice President - Operations Services

...you were extremely helpful in handling the claims on behalf of the Client, from reviewing the policies, attending site inspections with the insurer's experts, attending meetings with the Client and assisting in quantifying the actual and potential losses. Your team conducted themselves with extreme diligence, integrity and absolute professionalism. With the assistance and guidance of these professionals, Mauna Kea Resorts reached an amicable resolution with the insurer.

Lanson K. Kupau

Despite a good business background I very quickly realized that I did not have the expertise or experience to document the claim to our insurance company. And although we had been with that insurance company for more than ten years, it was quickly apparent that as far as they were concerned, we were on our own in documenting our claim. I first tried to enlist the aid of our accounting firm or our attorney. Although we use a national accounting firm and a large regional law firm, both admitted they lacked the experience to document our claim... As a direct result of the professional expertise of Adjusters International, we received much more from our insurance company than Adjusters International's fee, and we strongly recommend them to others.

William Leslie, Corporate Controller

As you are well aware, the promises that the insurance adjuster makes immediately following a fire do not always pan out. In our case, the explanation of our business interruption coverage was way off base. Co-insurance and the way it affects actual coverage seem to be poorly understood by the general public. Prior to the fire, I thought I understood the provisions of our coverage but of course that was not the case. Never having filed a major claim before, it came as something of a shock to find that my insurance policy did not really say what it seemed to. Without your guidance and assistance in submitting my claims, I am certain that I would have had little success in recovering the money due to Valley Lumber Co.

Dan Graves, General Manager

Your team was fabulous when it came to the details relating to the rebuilding the structure and accounting for a settlement from our insurance company. Your team is not only professional but also held our hand throughout the process. Each member of your team was meticulous when it came to the details. You were even able to get us reimbursed for the cost of the items required to meet the standard building codes. Not only were you on top of things, but you were able to negotiate us a settlement almost double what the insurance company had originally offered us.

Herb Gatewood, President

Time and again you had the creative solution, the tough negotiating point, or the quick response necessary to keep our insurance claim on track with the insurance adjusters. I am convinced that without your unflagging enthusiasm for this claim we would not have settled as quickly, nor for as much as we ultimately did.

Richard Q. Russeth

Seven alarms and 85 fire fighters later, our entire south building had burned down to the garage level...It was at this time that I learned of a profession that is known as Public Adjusters?We quickly concluded that our expertise was not in maximizing insurance claims?The question was ? ?who should we use???One name came up again and again. It was Adjusters International (AI)?Everyone had glowing comments about their experiences with Al and Drew. After getting agreement from our lender, Bank of America, we entered into an agreement to have AI represent us?Complicated insurance claims in excess of $10mm are not pleasurable experiences?Choosing someone who will work hard until the claim is closed is critical. Adjusters International did just that.

Richard Senseney, Project Developer

My area of specialty is in dentistry, not in dealing with insurance companies. Insurance companies are in the business to make money, not to help out the Insured. Your knowledge, help, caring and expertise in adjusting the losses, both property and business interruption far surpassed my expectations.

Ann M.G. Holmberg, DDS

We are very happy with the settlement we ended up with and I think we came out with a lot more after subtracting your fee than we would have doing this on our own...I am sure there are a lot of naive people out there who think insurance companies are eager to write million dollar checks for any legitimate claim. This didn't happen for Dr. Pitts and it didn't happen for us. The fact that you are in business suggests it doesn't happen all that often.

Jim & Kathleen Davis, James E. Davis, M.D.

When it was initially suggested that we hire an independent loss consultant, I must admit I was skeptical of the need. However, I am convinced beyond all doubt that it was the best decision for the district to retain your services. With everything I had to do regarding the process from the day of the fire to the final occupancy of the rebuilt building, it was always comforting to know that when it came to dealing with the insurance company, all I had to do was pick up the phone and call Adjusters International and it was taken care of in a professional manner. I am convinced that we received a fair and just settlement. In addition our insurance agent was spared the unpleasant task of being the mediator between us and the insurance company.

Kenneth W. Rezac, Business Manager

Navigating through the fine detail points of an insurance claim proved far more complex than I would have ever imagined. In hindsight I know I would have definitely struggled and ultimately lost money, had I tried to go it alone. The insurance company and their consultants are experts in the field of insurance claims. The insured is not. I would have been at a huge disadvantage had it not been for your help. The bottom line is your services are valuable and in my view necessary.

Jon S. Payne, President

You were there for me when I needed you...emotionally and professionally. You took the time to explain those things that needed explaining and you had the expertise to get the job done...quickly, efficiently and graciously. Your expertise resulted in a 100% increase in my settlement. The peace of mind you gave me as I observed your professionalism and competence in preparing the necessary information needed to resolve my claim had a calming effect and allowed me to go about my business without concern.

Jacqueline Lerman

We were totally bewildered when we realized we had suffered extensive damage and did not have the slightest idea what to do. Fortunately, I called you early the next morning and that same morning you arrived, arranged for the clean-up, introduced us to appropriate contractors to assess and repair the damage and successfully negotiated an appropriate settlement with the insurance carrier. We will be eternally grateful to you, not only for your professionalism, but for your real concern and caring attitude that helped us get through that period.

Alexander L. Kyman, Vice Chairman

The loss of our home was a devastating experience, financially and emotionally. It did not take us long to realize that we did not have the time and energy to begin rebuilding our lives, deal with the insurance company and their requirements, and still continue to work at our jobs and lead a life that had some pleasure in it. Furthermore, we also realized that we did not have the experience to formulate the inventory list, establish the value of the home we lost and maximize our insurance benefits. It was very obvious that this would be the largest financial transaction of our lives. From our initial contact with Adjusters International to our final dealings last week we have had the pleasure of dealing with consummate professionals... The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed. If we had not dealt with Adjusters International, we are certain that we would have settled for a great deal less and the consequence would have been that the rest of our lives would have been compromised.

Steven R. Chew, D.D.S.

It has been almost a year since the fire which completely destroyed one of our processing plants. Immediately after the fire, I received a telephone call at home from a representative of your company. My initial reaction was the 'knee jerk' type, and I felt I had been pursued by an 'ambulance chaser.' During an emergency management meeting it became clear that we had a loss that would exceed $7 million dollars, and that standing toe to toe with our insurance company to recover our loss would be an overwhelming task...After reviewing your proposal, it was agreed that our efforts would be best utilized in managing our business, while allowing your staff to recover our loss. I had no idea that the documentation of our claim would become as extensive as it did. Your staff worked tirelessly to quantify the claim. I am convinced that every possible element of our loss was maximized to the extent provided for in our coverage...You and your staff are true professionals, and the quality and detail of your work is very impressive.

Stanley Szortyka, President

I cannot commend your organization more highly and must say that everyone, from the adjuster, inventory expert, construction cost estimator to your administrative staff, dealt with me courteously and professionally. Clearly, a team effort on everyone's part. You are consummate professionals. Your consistently demonstrated integrity, knowledge, people skills and attention to detail. I am convinced that we recovered substantially more than we would have otherwise had we not retained your services.

Gary Machabee, Owner

Thanks to your skills, the State of Oklahoma was able to receive a much more favorable settlement than would have otherwise been provided in rebuilding our facility. As you know, the complexities of the issues because of change in political leadership, administrative leadership, and state agencies gave us all quite a challenge. I appreciate your unparalleled patience in dealing with me and with the 'system' throughout the process. On a more personal note, I really am grateful for the time and effort that each of you spent in educating me in this area of business and your willingness to keep me involved in the process so that I could broaden my perspective of this field.

Sammye Norvell Cravens, Director/Chief Financial Officer

Our hotel in Seaside, Oregon, suffered a severe windstorm loss in December 2005. We were overwhelmed by the extent of damage and the lack of any help from our insurance company. At the onset the insurer's adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file. We were unsure of hiring a public adjuster at first. We were very fortunate to have found your firm to help us. Your team did a wonderful job of properly investigating, measuring, and negotiating the loss...With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition...The fee we paid of almost $250,000 was well earned and more than likely much less than legal representation would have cost on our own.

Terrance J. Bichsel, President

...The damages sustained due to Hurricanes Katrina and Wilma where substantial and it affected all our business process and it threatened our very own existence. In cases like this it is quite a challenge to sort out what to do net in the recovery process and in addition one gets to experiment in a completely new arena: Insurance Claim. After trying my hand at it for a couple of months, it became obvious that it was not my calling or, the time to learn it. In seeking a Public Adjusting firm, we interviewed several of them and only one, Adjusters International, seemed to fit my needs. I was looking at a total service company that could have not only the insurance knowledge, but also the understanding of the legal, accounting and engineering side of my business. The wisdom of my decision became obvious on the very first week of your company's engagement. The constant calls to and from the insurance company ceased immediately and I could concentrate on rebuilding my business. By improving communications and speaking the same language with our Insurers, expediting their requested documents, facilitating inspections, the work of Paul Migdal, Chris Glenister and Jim Warren, translated into a steady flow of cash and a good and courteous relationship with the Insurers. A very complex set of claims that included Crop, Crop Income, business income, structures, excess loss, machinery, personal property, etc, was worked on and settled in 7 months to my complete satisfaction and with a minimal amount of my time and that of my staff.

Andrew Bartha, CEO

Your expertise, high level of communication, and genuine drive to foster positive results, extended not only to City Freeholds, but to Insurance representatives, and to my office as well. In short, Adjusters International's performance over the past year and a half has been exemplary. I not only value our business association, but also the respected personal relationship which has been established.

Garry M. Brooks, President

You put us in the best light with the insurance companies and were able to collect our losses AND allowed us to hang on to the damaged stock so it did not get into the market place and possibly damage our good names and reputations.

David Orgell, Jeweler

Your company relieved me of having to spend my time learning about claims and dealing with the insurance company. I needed to spend my time on rebuilding my business. You also got all the insurance dollars available and I am certain we would not have been able to do so on our own.

Mark A. Sonderen, President

It became clear that I was out of my league. The experience taught me "a wise man knows when another man knows better". We collected for things that I could not have thought up in my wildest dreams. All of them perfectly appropriate under the terms of my insurance policy, but not things the insurance company adjuster or my broker would have suggested. I consider myself a savvy businessman and was certain that all those around me.. My accountant, lawyers, broker, etc... had the skills to handle the matter. Fortunately for me, it did not take me long to realize otherwise. The best decision I made was to hire a public adjuster. If there is one point that this letter should serve, it is to implore those reading it to put aside their preconceived notions of insurance companies as being their friends and to sit down with a qualified public adjuster and listen... then decide.

James Taggart, President

Adjusters International worked tirelessly with our business to put together the necessary information to get the best possible results from the insurance company that would be the best outcome for our situation. While other businesses faced with similar circumstances were being turned away by their insurance providers due to the nature of the record snowfalls our region faced, Adjusters International fought on our behalf to secure a settlement for the full amount of our policy.

William Mitchell, Manager

Due to the size of this fire, we elected, for the first time, to hire a public adjuster to manage our claim...From the beginning, they took complete control of the adjustment process. They quickly digested our complete commercial policy and uncovered areas of coverage we would not otherwise have identified. They managed our claim in a very professional and concise manner. Their requests for information were well thought-out and precise. Their established relationships with the insurance adjusters proved very helpful in facilitating the fair and swift adjustment of our claim. Paul and Sandy did an excellent job in managing our adjustment process. Due to their expertise and hard work, our company received a significantly higher settlement than we would have been able to recover on our own.

David Friedman

At the advice of our accounting firm we contacted Mr. Lucurell for help. Through his knowledge and experience he was able to persuade Zurich into further actions on the claim. He also was able to have partial settlement payments on the claim made allowing us to continue limited operations. As a result of Mr. Lucurell's efforts, we reached a settlement without having to go to court. We are still in business and have the opportunity now to regain our position in the market place and continue our growth...

Skip Novakovich, President

We took the time to do our due diligence and it seemed that the name Adjusters International kept coming up. Although one would like to think that their insurance company would do everything to help, practical business sense suggests that once one has a fire, they move from the asset side of the ledger to the liability side. I felt that our interests would be best served with an advocate on our side. Enter bulldog Drew. You were relentless in your pursuit and prosecution of our claim. It is clear that your knowledge of insurance and your practical experience lend themselves to securing the best settlements for your clients. The team that supported you was exceptional. You were always there with the answers when we needed them. You were our bulldog. In the end, the settlement reached was beyond what we expected.

Joe M. Westerman

From the very first meeting you were able to be our voice in the claims process. We saw you in action and were impressed. Despite the aggressive nature of the insurance company you were able to overcome their positions with professionalism and confidence. We know we would not have had the same experience had we decided to go it alone.

Leslie Lanes

You and your staff are a finely tuned organization who can go against corporate giants and produce winning results for your clients. The results of your efforts brought about a very fine settlement well in excess of what I had expected. You or a staff member were always there when I had a question, you always had the right advice and the rock solid assurances of a positive outcome.

Robert L. Parks

During the early phase, he was meticulous in helping the Church present her claim. Later he could negotiate effectively securing a compensation which the church could not achieve without his effort. In conclusion, it was God's will to have Adjusters International, presented in Paul Migdal and his team, on board during a difficult time without which the church compensation would have been much lower.

William M. Salama, M.D.

Words cannot express how grateful we are that Dave Droubay was there while the ashes were still smoldering and that he wouldn?t give up on trying to help us, for weeks after I tried to brush him off?Like everyone, we slept well at night knowing we were protected with a large homeowner?s policy. We all hear stories of how badly insurance companies treat their insured during a widespread catastrophic loss, but you never think it would happen to you. Then it does, and you quickly realize your insurance company is not sending over the nice people you see in their commercials, who immediately help you get your life back to where it was before. They are a corporation whose goal is to maximize profits and minimize loss. The truth is that your life will never be the same; and if you leave it to them, they will leave you a shell of your former financial self?We were surprised at the stark contrast between the friendly agent we have known for 7 years, and the claim?s adjuster. We had no idea our agent had zero control, or influence, over anything once a claim is made. The adjuster had zero interest in anything other than saving the company as much money as possible. It is truly every man for himself when there is a loss!...Your experience and knowledge are invaluable. Your compassion, consideration, and attention to detail, have turned what could have been a horrible, charred time in our life, into what could be the best thing that ever happened to us. Having been a funeral director, and helping hundreds of families at what is often the worst point in their life, I know the amount of work and care you put into your job. We are so grateful that you found us, and picked us up.

Bret & Jenna Kifer

...We will now have the means to rebuild and reopen our restaurant to the relief and satisfaction to all of our employees and our loyal customers who have stayed in contact with us over these months." You know I was skeptical in the beginning about whether I needed your company's help. I cannot tell you how grateful I am for you colleagues, Gordon Scott and Steve Severaid, standing by me through those first few devastating days after the fire. Your knowledge and expertise was invaluable.

Joseph S. Y. Hu

... We liked Steve and Gordon and wanted them to handle everything. But we trusted in their judgment and needless to say, they were right. Although they were always involved, it seemed like everyone on your team was an expert including you, Allison and Chris. You and your firm were very knowledgeable in the handling of our stock claim, Loss of Income coverage and all of the other coverages we didn't even know that we were entitled to under our policy of insurance. I could see how valuable it was and how happy we were to have the expertise to deal with each aspect of our claim. Your efforts to deal with all aspects of our claim allowed us to focus on reopening our business and for that we are truly grateful...

Ali Najib, President

When our Oxnard location burned- a total loss- we were surrounded by adjusters wanting to talk to us. We were told by our insurance company not to talk to them. Needless to say we were very confused. We didn't even understand the coverage we had been paying for the last twenty years. From all the confusion emerged Jerry from your office who explained to us our options, and quelled our fears about how to proceed. His professionalism, along with his associates, was just the beginning of what turned out to be an incredible learning experience. Throughout the process your team was always professional, but most of all patient in answering the many questions I posed- sometimes the same one again and again... I am confident that had we not brought you on to our team, we would have left hundreds of thousands of dollars on the table. Your fair commission was worth every penny.

Vincent J. Vaccher, President/CEO

From the time of engagement and until the completion of our insurance settlement, Adjusters International provided us with every service needed to resolve an extremely complicated loss. Your diligence, professionalism and skill brought to us the support we needed to stabilize the property and successfully coordinate a large team of construction and disaster specialists.

Ron Cherry, President

All insurance policies have their 'gray’ areas, and ours was no exception… I was particularly impressed with… your team’s ability to navigate through those areas and present them strategically… in the best light for your client. I really believe that our final claim resolution was significantly better than it would have been.

Donald C. Wood

President and Chief Executive Officer - Federal Realty Investment Trust

At all levels and in every regard, personnel associated with your firm conducted themselves with the greatest degree of knowledge and professionalism providing the type of value-added service uncommon in today’s marketplace.

Mark Mojave

Homeowner

Having met on opposite sides of a substantial claim, I learned one thing first hand and that is that your shop knows more about coverage issues and minimizing the pain and pitfalls of navigating a complicated claim than any third-party insurance specialist that I have ever met. Your depth of knowledge and unparalleled ability to outwork everyone has provided outstanding guidance and strategy to MRP in working through the claims we have had since then in a manner which was less painful and less disruptive to my entire organization; and, at the end of the day has resulted in loss mitigation substantially greater than we would have anticipated. I can't say enough about the professional manner that you have employed on our behalf in leading us through the process and while everyone hopes not to experience a loss in the future, we're comforted to know that you're there in the event we do.

Richard Saas

Founding Principal - MRP Realty

…Your firm was proactive, brought in exceptional expertise and consultants who were always informed and professional, and guided the insurance companies to a reasonable and fair settlement. …After negotiating through multiple layers of insurance, several insurance carriers, adjusters and accountants, we are most pleased with the final result of our claims…

Jim Pelletier

Chief Financial Officer - The Biltmore Hotel

…Your firm was proactive, brought in exceptional expertise and consultants who were always informed and professional, and guided the insurance companies to a reasonable and fair settlement. …After negotiating through multiple layers of insurance, several insurance carriers, adjusters and accountants, we are most pleased with the final result of our claims…

Vincent A. Dimeo

Chief Financial Officer - The Biltmore Hotel

We appreciated your ready accessibility and your willingness to get to the bottom of every issue that was presented…As a result you moved the immovable object and achieved a result that we never could have accomplished on our own. We cannot begin to thank you enough for your support, expertise and friendship throughout a very difficult time. And of course, for achieving so fine a settlement.

William Kominers, Esquire

Homeowner

After a horrific hail storm last summer, it was clear to me that my roof had been damaged. I was very much concerned with the hassle of filing a claim with the insurance company and dealing with them.

…[With the assistance of Goodman-Gable-Gould/Adjusters International] The entire process was calmer, nicer, and more professional than I had anticipated…

Jeffrey W. Ochsman

Homeowner

Having negotiated losses in the past without the aid of your firm, we can honestly say that your expeditious handling of the loss, as well as your ability to negotiate a settlement that was better than we had expected, was greatly appreciated.

Kevin P. Cassidy

Managing Member - Air Logistics, LLC

…we did not have the time, effort and knowledge that were required to settle the claim. If not for the effort of Richard Smith and the staff of Adjusters International we would not have received the value of our loss. Their performance met and in some respects exceeded our expectations… I would definitely recommend this firm to anyone needing their services.

Frederick D. Ellery

The loss of our home was a devastating experience, financially and emotionally. It did not take us long to realize that we did not have the time and energy to begin rebuilding our lives, deal with the insurance company and their requirements, and still continue to work at our jobs and lead a life that had some pleasure in it. Furthermore, we also realized that we did not have the experience to formulate the inventory list, establish the value of the home we lost and maximize our insurance benefits. It was very obvious that this would be the largest financial transaction of our lives. From our initial contact with Greenspan Adjusters International, Inc. to our final dealings last week we have had the pleasure of dealing with consummate professionals…The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed. If we had not dealt with Greenspan Adjusters International, Inc., we are certain that we would have settled for a great deal less and the consequence would have been that the rest of our lives would have been compromised.

The Chew Family

Steven R. Chew, D.D.S., Leslie S. Chew, Steven Chew & Robert Chew - Residential Firestorm Client

[Your company representative] also handled our flood claim and made sure that we got the building limit… and a good settlement on the content. If it had not been for [your] help, we would not have obtained the settlement we received… [your company] dealt with all parties professionally and kept us informed throughout the entire process.

Karl and Jackie Heberlein

Homeowners

Prior to [your] involvement, my insurance company omitted over half the damage in their estimate. During the whole process, from evaluating the damage to getting the fair market costs of labor and materials, to the final settlement, [your representative] displayed a real understanding, knowledge and professionalism. He truly represented the client against a difficult insurance representative for which I am grateful

Akbar Khan

Homeowner

As you know, I am a fire Chief with the Glendale, AZ Fire Department. For years, I believed that my insurance company was my friend. So at first, when hail damaged a building I owned in Glendale, I naturally assumed that I would be well taken care of. Looking back…After my first meeting with my Insurance Adjuster I realized that I was WRONG!…In a nutshell, you fought for me all the way. When the insurance company did not want to pay me for the industry standard contractor’s profit and overhead you stood by me and did not waiver until they agreed to pay. In the end, I’ve no doubt I was paid at least 50% more than I would have been paid without your help. And there is no way I can put a price on the time that I saved as a result of you doing the work…You guys are highly professional claim experts and anyone thinking that they can handle a large insurance claim on their own should think again.

Wayne Smith

Deputy Chief - Glendale Fire Department

…Our business interruption loss was also quite complicated. While we were able to complete most of our current orders at that time, we suffered a substantial loss of opportunity. Our normal margin was eroded by inefficiencies due to working in a damaged facility. Your team of professionals successfully identified and demonstrated this loss by developing a model which measured and supported that loss of opportunity and allowed us to recover appropriately. …Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss — even those which we didn’t initially recognize — were skillfully measured.…

Jay R. Cope

Vice President - Gerber Childrenswear, Inc.

The loss of our home was a devastating experience, financially and emotionally. It did not take us long to realize that we did not have the time and energy to begin rebuilding our lives, deal with the insurance company and their requirements, and still continue to work at our jobs and lead a life that had some pleasure in it. Furthermore, we also realized that we did not have the experience to formulate the inventory list, establish the value of the home we lost and maximize our insurance benefits. It was very obvious that this would be the largest financial transaction of our lives. From our initial contact with Greenspan Adjusters International to our final dealings last week we have had the pleasure of dealing with consummate professionals…The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed. If we had not dealt with Greenspan Adjusters International, we are certain that we would have settled for a great deal less and the consequence would have been that the rest of our lives would have been compromised.

The Chew Family

Steven R. Chew, D.D.S., Leslie S. Chew, Steven Chew & Robert Chew - Residential Firestorm Client

Your expertise in catastrophic recovery certainly eliminated the need for those at Aldine ISD to spend precious time on dealing with the storm recovery and allowed us to continue using our work time for the benefit of the students in Aldine. The fact that the educational process could continue while the recovery process progressed was a relief for everyone involved.

Keith Clark

Assistant Superintendent of Finance - Aldine Independent School District

You’ll recall that the office building was the unfortunate recipient of substantial hail damage. I worked to negotiate a reasonable settlement with our carrier to no avail. Negotiations were further exacerbated when our carrier brought in a third-party roofing specialist to negotiate on their behalf. Once you initiated discussions and negotiations on our behalf, I was amazed at the speed with which we were able to negotiate a reasonable settlement. Clearly, you and your firm are considered knowledgeable, honest and diligent by an adversarial insurance industry and their adjusters. I firmly believe that your presence and negotiating skills, coupled with your combined knowledge of the insurance and commercial-investment industries, led to a settlement that otherwise would not have materialized. Thanks again.

Steven R. Price, CCIM

We want to thank the staff at Adjusters International, and especially Scott DeLuise and Gayle Minden for their persistent and professional pursuit of a rightful settlement of our fire damage claim from the Black Forest Fire of June 2013. Throughout the process, Scott kept us informed of what we could realistically expect from our insurance company and how to present our claim to obtain what we were entitled to. He and Gayle worked tirelessly to present our claim in the form that the insurance company would accept. We received much more in monetary reimbursement than we could have hoped for if we had gone without consultation from Adjusters.

Linda & Terry Sapp

Homeowners

Suffice to say, that you ‘took the bull by the horns’ and turned my insurance company around. There is no question in my mind that your expertise and tenacious approach to my claim provided a very favorable settlement. The benefits of your service far outweighed your cost.

Sergio Mendes

In the months that followed, it became clear that you are indeed knowledgeable about insurance processes. In addition, you have a keen sense of strategy, and highly effective people skills. You patiently shared your strengths with us and for that we are deeply grateful. We’ve often commented to friends, “When we have our taxes done, we hire a professional”. Now we are in a situation that we have never before experienced, so we are hiring a professional to guide us in our claim… Beyond your expertise, you gave us your friendship. You were always there for us, let us in a window of your own family life and “held our hands” when that was that was most needed.

Fred & Ceil Sharman

You and your staff were extremely sympathetic and very professional in the way our claim was handled. We know there is no way that we could have received anywhere near as much compensation from the insurance company as what you were able to get for us. You got us more than we ever expected. One of the best things you did for us was taking over and doing all the negotiations. As you know, we met the adjuster from the insurance company the day after the fire and never spoke to him again as you handled everything.

Joe & Evelyn Schorr

You were there for me when I needed you…emotionally and professionally. You took the time to explain those things that needed explaining and you had the expertise to get the job done…quickly, efficiently and graciously. Your expertise resulted in a 100% increase in my settlement. The peace of mind you gave me as I observed your professionalism and competence in preparing the necessary information needed to resolve my claim had a calming effect and allowed me to go about my business without concern.

Jacqueline Lerman/Jackie Collins

…Having never been through a major property claim, I was unprepared to stand up to the insurance company and their consultants. Gordon Scott initially promised a team approach with a well coordinated strategy and what I got was no less than hall of fame caliber…Your team educated me on the available coverage’s my policy provided. You were able to obtain maximum rental value while my home was untenable, correctly valued my personal belonging’s including my extensive wine collection, and ensured the mandated code upgrades were included in the final settlement. In the end I received over $3,500,000 when I was originally offered less than $500,000…Dealing with an insurance company takes a true professional who has the necessary experience and expertise. Greenspan filled that role and was truly an advocate on my behalf.

Michael Tuite

Adjusters International/Matrix Business Consulting holds great standing among property insurance policyholders and the industry as a whole. Those who have been affected by loss and damage have always been able to rely on your groundbreaking standard of recovery assistance. Since its founding, your organization has been able to maintain its roots, while growing to become a powerhouse.

Crisanta Duran

Speaker of the House of Representatives - Colorado

I had pursued this matter for months and had reached a point where I could not achieve an amicable settlement. It was at this stage that we then turned the matter over to you. Your handling and resolution was swift, the settlement satisfied our client and your fee was reasonable. I truly look forward to utilizing and recommending your services in the future.

Theodore N. Kaplan

The relatively small commission paid [to your firm] was more than made up for by the eventual size of the claim I received. I estimate they doubled what I could have negotiated myself.

Jon Goldenbaum

Vice President - Polyfiber Aircraft Coatings, Riverside, CA

...I realized it would be impossible for me to try and maintain my normal workload and to devote the time needed to develop the claim properly... [Your firm's public adjuster] explained how we could go about obtaining a full recovery of our business and not lose our packing season... As a result of your fine efforts, we have been able to rebuild a new facility, larger than the one we lost; installed a state of the art packing line; and have improved our site facility all for the amount of the settlement.

Mike Casey

VP Risk Management & Human Resources - Harris Farms, Inc., Coalinga, CA

... In addition to my background as an investor and developer, I am a lawyer and fairly well-versed in the nuances of insurance coverage and insurance case law... This case however, took the prize... it was clearly worth the time and effort since the ultimate settlement was over 300% of the amount that the insurers argued that we were entitled to. I want to thank you and your entire team for your excellent work and results.

Dan Safier

President - Prado Group, Inc., San Francisco, CA

I cannot thank you enough for the assistance you have provided in dealing with our insurance claim over the past six months... Never could I have anticipated how much I would need someone with your knowledge of the process, contacts with person who could help us determine a fair and accurate estimate of the losses, and the temperament to deal with the unexpected obstacles we faced... I have often said to friends that the best money I spent on this whole process was in retaining you...

Kevin J. Barry

President/Owner - Guadalupe Arts Center, Austin, TX

Four [of your firm's public adjusters] were sent to our shop to determine the magnitude of the damage at our facility... The ability of [your firm] to deal with our insurance company, allowed me to concentrate on our customer's jobs, and to concentrate on the repairs of our shop... We were never completely shut down during the fire and much of the credit can be attributed to you.

Jim Vivian III

Vice President - Alpena Electric Motor Servce Inc., Alpena, MI

I was very skeptical about hiring an adjuster to represent us. That skepticism quickly disappeared and without the help of you and your associates several things would have happened. The claim would not have been settled as rapidly as it was; we would not have received the prepayment that was much needed to replace our inventory; and lastly, we would not have received anywhere near the amount that was due to us. I would like to thank you and your organization for a very professional job well done.

William J. Holland

Vice President/Managing Director - Purity Bakery Ltd., Nassau, Bahamas

...Adjusters International was called in at the last minute to resolve a major claim that had evolved to a point where it was beyond the expertise of the Bank of Baltimore. Your cost estimate of damages was far and away superior to the general contractors hired by the Bank. The claim was settled expeditiously and the fee was reasonable. This has taught me one lesson; call the adjuster first.

Ray P. Goetz

Vice President - The Bank of Baltimore, Baltimore, MD

Now that the claim is closed I have had time to look back over the entire process and can say with no hesitation, without your people's expertise, very hard work, and attention to detail our company would not have survived... As a retired attorney I was very impressed with what I consider a superb job by a young man who truly exemplifies the often trite claim "working for the client."

Larry J. DeWane

Although I know much about the bowling business, the insurance maze was daunting. The knowledge and expertise your representative exhibited in regards to our fire insurance coverage enabled us to get our bowling business up and running within a short period of time, with more than adequate compensation for the damages. When the second catastrophe occurred, it was a no-brainer to call on your firm again. I will not hesitate to call on your firm again, should the need present itself.

Craig A. Vogel

Owner - King Pin Lanes, Rome, NY

I can see that the first few weeks after a fire there are several decisions that no one should face without a professional firm. The subsequent work your team performed by bringing in engineers, contractors and appraisers was invaluable and something we could never have accomplished as quickly and effectively.

Conrad C. Rehagen

We knew that we would not be able to effectively deal with insurance claim issues. [Your public adjuster] had been extremely knowledgeable and a vital part in resolving our claim. His understanding of the language of an insurance policy has been a great reassurance to us. [Your firm] has been a vital part in our successful and equitable recovery and without their help we surely would not have been back in business today!

Mark and Carol Sherman

Your team took a tremendous load off of us by handling all aspects of our claim. They made sure we took advantage of all the facets of our policy; taught us the most expeditious ways of doing the paperwork and helped in all the negotiations with the insurance company. In short, they let us run our business rather than needing to focus on the insurance claim.

Skip West

President - DesignTech International, Inc., Springfield, VA

In post-storm Houston, resources were scarce, but you managed to marshal a team to quickly handle our various multi-family and commercial claims... while we hope to never have another claim, I have no doubt that if we do, yours will be the first number we dial.

Stephen Swan

President - Randall Davis Company, Houston, TX

A E-4 tornado ripped through our office building and left a trail of bricks and mortar behind... My everyday schedule is filled so full, I do not know when I would have had time to think about claims and all of the related forms and meetings that would have followed. You took this off my shoulders and handled the situation with my best interests as your priority.

Joseph M. Swanson, Jr.

Your advice in the preparation of our property claim and business interruption claim and in the negotiations with the insurance company's accountants and adjusters were most beneficial to us in obtaining a very satisfactory indemnifications for our damages.

Angel R. Marichal

Vice President - Finance - Suiza Dairy, Rio Piedras, P.R.

Your calm in the face of adversity kept me sane while my insurance company delayed our claim. This process is truly one of give and take, and you are a master of negotiation... I am confident that had we not brought you onto our team, we would have left hundreds of thousands of dollars on the table.

Vincent J. Vaccher

President/CEO - Mar Vac Electronics, Costa Mesa, CA

The roof had been peeled back during the storm, allowing literally thousands and thousands of gallons of rain to pour through and destroy all of the printing equipment and furniture in the building. Absolutely nothing was spared... 14 months after those devastating losses, I can state as a fact that we would never have survived, let alone recovered to the level we have, without the help of you and your company. I want to personally commend you for the job you did for us. You always acted in our best interests and I appreciate all of your efforts on our behalf.

John C. Stewart

President - QP Consulting Inc., West Melbourne, FL

Your team prepared a phenomenally detailed claim with ample support documentation proactively to quicken the resolve of this process. Our personnel had neither the time nor energy to generate the hundreds of pages of claim data... Most importantly, Cavalier Golf & Yacht Club received substantially more money and tremendous time was saved to allow our staff to focus on their jobs and the needs of our members.

John S. Milleson

COO/General Manager - Cavalier Golf & Yacht Club, Virginia Beach, VA

Having gone through the experience of dealing with large insurance claims both with and without the benefit of the expertise provided by [your firm], we are
convinced that no company should ever attempt to handle an insurance claim without such help. Without any hesitation, we highly recommend your services to anyone faced with filing and attempting to collect on an insurance claim. Retaining you was clearly one of the best business decisions we made.

Frank van Straalen

Chief Financial Officer - Euro Fresh Farms, Willcox, AZ

Your team did an excellent job of analyzing the coverage, identifying opportunities, coordinating resources and available data, and generally marshaling the effort... your team made absolutely the most of the claim and prosecuted it in respect to our insurance carrier with deft and expertise.

Stephen A. Ricks

VP, General Counsel - Otis Spunkmeyer, San Leandro, CA

I would like to express our appreciation for the professional manner in which you handled the adjustment of our various losses. Through your efforts and expertise these matters were brought to satisfactory conclusions.

Tracy L. Shellabarger

Controller - Nucor Steel, Crawfordsville, IN

As mediator between our business and the insurance company’s adjusters, you proved to be highly skilled and very effective negotiators who promoted and protected our interests with conscientious effort, determined resolution, and knowledgeable expertise, ultimately gaining for us a settlement that was well worth the cost of your services.

Nancy L. Eannace

When I was notified of a fire in our warehouse I knew I had to get you involved immediately. Even though it was 4:00 a.m. you took my call and met me at the warehouse within an hour... While the damage was significant, you immediately created a plan that ultimately resulted in us meeting our delivery schedule and maintaining our sales. Your experience and knowledge of the retail furniture business combined with your expertise in handling insurance claims resulted in another favorable outcome for my company.

Steve Tronstein

President - Gardner-White Furniture, Warren, MI

By hiring your company we were able to concentrate on the daily activities of our company which proved to be invaluable. Our biggest mistake was not retaining your services sooner in the process. If, God forbid, we ever have another catastrophic claim, I am confident that you will be one of the first people we call.

Daniel Toby Elozory

CFO - Westshore Glass, Tampa, FL

After our fire loss and our experience with the team at Adjuster International, I would highly recommend their services and expertise to anyone who has a claim to settle with an insurance company. I am sure Adjusters International was responsible for receiving double what we would have without their help in settling our claim.

Dave Snelson

As you know we originally believed that we could handle the insurance company ourselves – oh how wrong we were! The insurance company only wanted to pay us for what we did as repairs not for what we had. Your insistence that the insurance company owed us for exactly what we had, nothing more, but surely nothing less – finally was resolved in our favor....The insurance company finally, reluctantly, decided they had “met their match” and agreed to pay... What else can I say - but Thank You.

Larry Good

President - Country Mart Food Warehouse, Gardner, KS

A team was immediately sent to assess the damage and meet with us to go over the details of the building, fixtures, inventory, and sales records. It was a difficult task since so much was destroyed in the fire... [Your firm's public adjuster] made sure we claimed everything possible under the policy... If we did not hire your firm, we would not have obtained a good settlement.

John and Barbara Crossman

The flood destroyed a host of services on our ground floor including food service, finance, administration, medical records, engineering, environmental services, sterile processing and other important hospital departments. Interestingly, our patients never missed one meal, drug or therapy session during the onslaught of the flood. This is, in itself, remarkable when one considers that our hospital lost 25 percent of our entire building... While we hope this never happens again, we do, indeed, know whom to call, should the need ever arise, again.

Edward A. Eckenhoff

President and CEO - National Rehabilitation Hospital, Washington D.C.

At the onset the insurer's adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file... We were very fortunate to have found your firm to help us... With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition.

Terrance J. Bichsel

President - Best Western Oceanview Resort, Seaside, OR

[Your firm's public adjuster] walked the insurance adjuster through the house, pointed out damage and most importantly, negotiated on my behalf as to what needed to be restored. I would have never known what was fair and reasonable in filing a claim. The insurance adjuster was hardly willing to inform me what was fair and reasonable... the work was completed and our destroyed and damaged contents have been replaced.

Michael Gillman

Senior Vice President - CB Richard Ellis, Inc., Bethesda, MD

Although it was a small fire the insurance company subtracted it out to company whose claims adjuster became unfriendly when we thought the settlement offer was low. Thanks to your help we feel we have received fair compensation and did not have to be in constant contact with this adjuster. We thought of you because you successfully handled a fire in our business location ten years before. I am glad you give small claims the same quality attention as your big ones.

Nancy Estolano

CFO - San Diego Leather, Inc., National City, CA

If it wasn't for your firm's outstanding services I am not sure what the outcome of our claim would have been, but from the behavior displayed by our insurance company I am certain it would not have been good for the port. You can be sure that you will be our first phone call if we are ever faced with another property insurance claim.

Floyd Gaspard

Executive Port Director - Port of Port Arthur, Port Arthur, TX

...your lead adjuster took command of our claim and negotiations with our insurance carrier and has returned more than three times what the initial claim value appeared to be. ...As a result of all your fine efforts, we have been able to rebuild a new facility, larger than the one we lost; installed a state of the art packing line; and have improved our site facility all for the amount of the settlement. ...We initially looked at your fee as a cost of doing business. It turns out that the fee we paid of $218,858.00 was a true value compared to the additional reimbursements Greenspan Adjusters International was able to negotiate on the claim. ...

Mike Casey

VP Risk Management & Human Resources - The Harris Ranch/Harris Farms, Inc.

It became clear that I was out of my league. The experience taught me "a wise man knows when another man knows better". We collected for things that I could not have thought up in my wildest dreams. All of them perfectly appropriate under the terms of my insurance policy, but not things the insurance company adjuster or my broker would have suggested…The best decision I made was to hire a public adjuster. If there is one point that this letter should serve, it is to implore those reading it to put aside their preconceived notions of insurance companies as being their friends and to sit down with a qualified public adjuster and listen… then decide.

James Taggart

President - ECS Refining

...Our most recent experience with your company was for a claim on a large garage that caved in after a huge snowstorm...After dealing with our own insurance company, we called in your company for assistance...We were very much satisfied with the handling of our claim. Under stressful times, it was a comfort knowing you would resolve these problems saving us any confrontation with our insurance company...

John and Roseann Franco

Homeowners - Herkimer, NY

...Thank you for your diligence, you made an otherwise frustrating and disappointing experience, a much more pleasant one. Thank you for pursuing opportunities we never would have considered. Thank you or exceeding our expectations in terms of service and follow up. Most of all, thank you for maximizing our return, you and your team left nothing on the table...

Barton Raser

Vice President - Carr Hardware and Supply, Pittsfield, MA

"...your team was able to allow my associates and me to concentrate on continuing our operations while you settled our claim in an expeditious manner. The sum on money for which you settled this claim far exceeded what a layman could achieve without your diligent assistance. ...

Gordon Saul

...This storm caused area wide damage with downed trees and extensive power outages. The storm was declared a local, State and Federal disaster (Disaster #1665)...[your team] demonstrated a sincere interest and willingness to work with Erie County in its efforts to document the incurred costs and finalize the volumes of paperwork necessary as part of the Federal Disaster relief efforts...

Dean Messing

Deputy Commissioner/Emergency Services - County of Erie, Buffalo, NY

...This storm caused area wide damage with downed trees and extensive power outages. The storm was declared a local, State and Federal disaster (Disaster #1665)...[your team] demonstrated a sincere interest and willingness to work with Erie County in its efforts to document the incurred costs and finalize the volumes of paperwork necessary as part of the Federal Disaster relief efforts...

Dean Messing

Deputy Commissioner/Emergency Services

I cannot imagine having to go through our house fire recovery without the guidance and expertise provided by Doug Garland, Steven Vanuga, and Adjusters International. Initially, Steve patiently listened to my expressed frustration, calming my initial panic. Above all, I highly recommend Doug Garland for his tenacious effort. I definitely recommend Adjusters International and especially Doug Garland for reliable, exemplary service. Thank You!

Larry & Christine Beyette

Homeowners

November 18th, 2017 was when our home burned and we lost everything that we owned. Adjusters International truly became our voice to the insurance company and as our advocate, they fought for every item until the recovery process was complete. I am quite sure that without the help of Adjusters International, we would still be in the process of rebuilding our home and our lives. Because of their extraordinary efforts, my wife and I were back into a new home on the site of our previous home 10 months after the date of our loss.

James Sterry

Homeowner

If we hadn't hired Globe Midwest we would have walked away from hundreds of thousands of dollars by relying on the insurance company's people. Your lead adjuster more than doubled the original offer.

Ken Kwantes

“The hail storm damaged every single one of our 54 buildings and we were faced with the daunting tasking of evaluating what we needed in order to properly repair our buildings. We obviously did not know what we needed because we are not contractors or experts at repairing buildings. The insurance company came in, acting as if they were on our side, and offered to estimate the loss for us. Looking back, we should have seen an immediate red flag. We, after much delay, found out the hard way that letting the insurance company estimate our loss was not a good idea…After we found ourselves hung out to dry by the insurance company we did not know where to run…I consider every unit owner in the complex lucky that we made the smart decision to hire The Greenspan Co. / Adjusters International to stop the insurance company from continuing on the same path. It was clear, immediately after retaining your services, you were on the job. You took control of the adjustment process and told the insurance company what we were entitled to receive. You were unwavering in your approach and negotiation.”

Tom Emele

Property Manager - Scottsdale Mission

They were extremely easy to work with, and obviously experts at what they do. It was a night and day difference how they interpreted our insurance contracts and negotiated our settlement. There’s no way I’d go through a fire insurance claim without somebody of their caliber — it would be like going to court without a lawyer.

Rick Wilbert

Owner - Wilbert's U-Pull It

“Your help not only brought in the maximum dollar settlement but also allowed me to stay focused on maintaining and rebuilding our business.”

Don Neumeyer

Vice President - Pharmtech - Des Moines, IA

“The adjustment of our major hail storm claim would have been much more challenging without the dedicated involvement of Adjusters International/Matrix Business Consulting. You proved to me the importance of “showing the other side the damage,” and the value of your knowledge and expertise. The settlement that Adjusters International/Matrix Business Consulting helped us to realize was certainly more favorable than what we expected. I appreciate that we were able to focus on our core business while we let your team handle the tedious details of our claim.”

John Medved

Principal - Medved Autoplex, Wheat Ridge, CO

"I know without you, I could not have gotten a settlement with U.S.F.&G. to recover almost all the losses. I think also your cost were reasonable for the job you performed."

Pepi Gramshammer

"We had no idea of the complexity and diversity of the process involved in the settlement of a Builder's Risk claim, especially since we were 95 percent complete when the fire occurred, you and your people were able to make sense of our policy, put all the pieces together to make us whole, and put the owner at ease."

Steve Jennison

"Most importantly, Apartment & Condominium Concepts Unlimited, Inc. has recovered more insurance money for their clients through the efforts of Adjusters International than we ever would have been able to collect had we tried to adjust the claims ourselves through the Adjusters of the individual insurance carriers. The time which your personnel have spent with my Property Managers in dealing with very sensitive issues has been greatly appreciated."

David W. Phifer

"Your work in pursuit of their insurance claim was thorough, efficient and obtained favorable results for the Association. Your knowledge of items to look for in this hail claim was most useful."

Susie Kutzer CMCA, PCAM

Community Manager - Professional Management Association - Aurora, CO

"Nearly one full year after the date of loss, the Church was still trying to get their claim resolved with Church Mutual when they retained the services of Matrix Business Consulting. The board recognized that Church Mutual had their own adjuster and consultants who collectively tried to control the entire claim by dictating what work they thought needed to be performed and how much it should cost. The Church finally realized it was in their best interests to have their own claim consultant and when the claim was finally settled, the Church recovered hundreds of thousands of additional dollars that it was entitled to under its policy but needed the services of a company like Matrix Business Consulting to recover."

Joe McNulty

Senior Pastor - Lakewood Church of the Nazarene - Lakewood, CO

"After 5 months of seeing no work being done on the building, we started investigating for a new location. In exploring our options we saw that our policy was a complicated web of terms and conditions. Our frustrations filled us with daily anxiety to say the least. A mutual friend had Scott DeLuise call us and suddenly with the help of Scott, everything fell into place. Matrix Business Consulting immediately went into action and took control of the situation. A world of options now appeared which our insurance company was not anxious to inform us about. The feeling of relief was great as we now had a team of professionals fighting for our rights. We could see the many hours of hard work they devoted to our needs. Without a doubt they found cash for us that we would never have known about. When our insurance company balked, they fought back and resolved the issue I cannot imagine going throughthis without the new friends of ours at MATRIX. We are very grateful for all of the work they have done for us. We hope that anyone reading this takes our advice and hires Matrix immediately. You will not be disappointed.

Corey & Becky Spagnolo

"Immediately, you and your experienced team of adjusters assumed control of preparing our claims. You visited our plants, learned our business methods, accumulated the necessary data, organized the information, submitted the claims to the insurance company and negotiated a settlement to our satisfaction. You and your team saved us time, aggravation and most importantly, money. Our company recognized its limitations and chose to defer to those with greater expertise in processing insurance claims."

Howard Simon

COO - Missouri Fabricated Products

I want to thank you and your team for a job well done preparing our roof collapse claim! Even with an insurance policy that severely limited our coverage, you were able to work around many of the problems and obtained a far better settlement than the insurance company originally proposed.

Brenda Derr

Our mosque sustained roof damage due to the weight of snow and ice which lead to a partial structural collapse and interior damage. The claim sat dormant for nearly eight months until we retained Matrix. With your guidance and involvement, a repair estimate was prepared and submitted to the carrier, noting that both engineering reports captured the damage, but the carrier’s report did not accurately capture the cause of loss. Had we not retained Matrix, it is most likely the carrier would never have acknowledged coverage and we would have been required to pay for the necessary repairs with our own funds.

Massoud A. Moghadam, P.E.

I would like to express my personal appreciation and also the appreciation of Lockheed management in general for the excellent job you and your associates did in working up our earthquake claim, particularly the business interruption portion. It is unfortunate that we had to go to the extreme of filing suit against the carrier(s) to recover our loss due to the adamant refusal on the part of one of the carriers to recognize that we had any business interruption loss at all. It is obvious, however, that your basis of presenting the business interruption claim, backed up by your understanding of the policy wording and intent, your understanding of Lockheed's financial situation at the time of the earthquake, and, of course, your professional expertise went a long way in prompting the early settlement of the claim.

R. E. Butler

Director of Corporate Insurance - Lockheed Aircraft Corporation

I want to take this opportunity to thank you for your efforts in our recent insurance settlement for flood losses. Because of your interpretation of our insurance policy we were able to ultimately recover four times what the insurance
company valued the damage. Your knowledge of the policy, construction, land development and construction costs “won the day” for us.

Donald Peterson

I would like to personally thank you and your company for the assistance you provided in resolving our claim for the damages we sustained as a result of hurricane Lenny. Your hard work and determination was the sole reason we were able to collect as much as we did from our insurer.

Michael J. Deher

Managing Director - Avis Rent A Car

I had a major loss at an onion packing operation on January 9th, 2017. Snow accumulation caused the collapse of two of my buildings at Four Rivers. The day after we had the insured losses I was contacted by Adjusters International. They seemed professional and immediately came up with some questions that my management team had not thought of. After an extensive reference check we decided to hire the team at Adjusters International/Matrix Business Consulting. Adjusters International/Matrix Business Consulting performed well above my expectations. They helped us obtain temporary equipment to package onions. They also fought an insurance company declaration that my storage building did not need to be replaced. In addition to this and perhaps most importantly they helped secure a fair settlement for my onion inventory and loss of business income. This settlement was over $1,000,000 more than originally offered by the insurance company. It was invaluable to have their expertise available while we were negotiated with the insurance company. My business may have not been able to continue operations if Adjusters International/Matrix Business Consulting was not involved.”

Sean Swanson

CEO - Four Rivers Onion Packing

As you know, Colorado Casualty had already paid for the replacement of my roof from the March snowstorm. However, it was a different story when my floor started lifting a few months later. Not only were they refusing to acknowledge coverage for the damage to the floor, but other issues such as the electrical work and my loss of rent from a potential tenant, were not being addressed. I am certain that, had I not decided to hire Adjuster International/Matrix Business Consulting's services, these issues would not have been resolved. Your extensive knowledge of the policy, and what actually was covered, and your expertise in dealing with the insurance company were key elements in gaining the true amount owed to me by my insurance company.

Ruth Traupe

I had a major loss at an onion packing operation at Four Rivers. Adjusters International seemed professional and immediately came up with some questions that my management team had not thought of. They fought an insurance company declaration that my storage building did not need to be replaced. Most importantly they helped secure a fair settlement for my onion inventory and loss of business income. This settlement was over $1,000,000 more than originally offered by the insurance company. My business may have not been able to continue operations if Adjusters International was not involved.

Sean Swanson

CEO - Four Rivers Onion Packing

On behalf of Fowler Property Management, I would like to thank you both for the outstanding service you have performed on behalf of our company, the HOA, and the individual homeowners adversely affected by the fire at Gold Run Condominiums. There were many twists, turns and potholes in the policy and claims process that, without your expert knowledge, would have been extremely difficult for us to manage. Had we only considered the insurance company's advice on this claim, we would have been caught short by many thousands of dollars.

Dan Fowler

Your knowledge and guidance allowed the association to recover damages that our insurance company had disputed earlier and ultimately settled our claim for an amount that pleased the homeowners at Peachtree. I would not hesitate to utilize your services in the future and would recommend Matrix Business Consulting to any potential client.

Earl Hoff

President - Peachtree Homeowner's Association

Every step of the way, you were pro-active in pursuing all of the dollars that we were owed by the insurance company, in spite of the company’s initial under-valuation of the loss, numerous adjusters assigned over time, a complex machinery and equipment claim, and business interruption calculations that baffled everyone but Adjusters International/Matrix Business Consulting! Your perseverance clearly resulted in cash flow advances, and many dollars more in recovery than we could have possibly achieved on our own, and we are truly grateful for this.

Scott Pet Products

Matrix Business Consulting, took care of me and my company when we had a fire in a 30+unit building in Boulder. They took me through every step, keeping us safe with their knowledge, expertise, and the staff's genuinely wonderful personalities. I am very happy and impressed with the outcome, Matrix managed all of the (many) obstacles to our advantage.

Bonnie Cole

Initially, I though that I could handle the settlement with the insurance companies; however, as I initiated that process it became very clear that we needed an expert. Your dogged pursuit of the carrier
resulted in a very favorable settlement to us... I would not hesitate to recommend your company to anyone in need of an insurance adjuster.

Susan C. McDonald

As I get settled back into my home from being evacuated from the Kincade Fire I wanted to take some time to thank The Greenspan Co./Adjusters International for its help with my insurance carrier from the 2017 Tubbs Fire… Now as I come to the end of the process my only regret is not hiring The Greenspan Co./Adjusters International sooner… Thank you for all your help in getting my life back.

Kevin Goldman

From our initial contact with Greenspan Adjusters International to our final dealings last week, we have had the pleasure of dealing with consummate professionals… The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed. If we had not dealt with Greenspan Adjusters International, we are certain that we would have settled for a great deal less and the consequence would have been that the rest of our lives would have been compromised.

Steven R. Chew

Leslie, Steven & Robert Chew

When we first experienced the loss, we did not realize the kind of emotional, time and financial strain an event of this nature can have on the most well organized and prepared individual. You and your firm provided exceptional support in helping us understand our insurance coverage, and worked on our behalf to make sure the insurance company paid the benefits that we were due as part of our policy. I only wish I would have engaged your firm sooner.

Michael & Wendy Mendes

In October of 2017 I lost my home in the California wildfires. From negotiating additional living expenses, inventory reconstruction, and dwelling rebuild estimates, The Greenspan Co./Adjusters International resources have provided great value. I have also been spared the headache of dealing with the insurance company directly on topics I know little about so I can focus my efforts where I add value.

Shari Brown

I highly recommend Adjusters International/BLC to help with any fire loss. Steve and his team of intelligent, kind-hearted, professional, and knowledgable people helped me when I lost my house in a fire 2 years ago this November. I lost everything. Steve and his team helped take the pressure off, reducing my anxiety and stress.

I couldn’t ask for better treatment from this team of hard-working, dedicated people. Their kindness and care pulled me through the hardest time of my life. Thank you very much to Steve and all the people who work at Adjusters International/BLC.

Lucy Schindler

“Your help not only brought in the maximum dollar settlement but also allowed me to stay focused on maintaining and rebuilding our business.”

Don Neumeyer, V.P. Director

PharmTech

We were so happy with the final outcome, as we gained a settlement that was much higher than what was first offered. These guys are true professionals.

Daniel Ng, President

Dry Clean Time of America, Inc.

Tidal Basin assigned a uniquely-qualified project management team with extensive, existing knowledge of our region to this initiative. Their knowledge and experience with developing products that close gaps and are responsive to stakeholder needs was evident throughout the project. Tidal Basin was effective at confirming the need/project scope at the outset of the project. The stakeholder working group sessions that were facilitated by Tidal Basin revealed a more nuanced planning need (a coordination tool instead of an operational response plan), and Tidal Basin quickly adapted to this shift in project scope. Despite this change, Tidal Basin was able to provide an end-product that exceeded our expectations. I found the team to be particularly responsive to communications (email/phone) and well-suited to elicit difficult/nebulous information from the planning stakeholders and translate that into a written product. Tidal Basin always exhibited great customer service throughout the project and I highly recommend Tidal Basin without reservation. In fact, I have used them multiple times!

Andrew Slater

Program Director - NVERS Northern Virginia Emergency Response System

The Tidal Basin team did an excellent job planning and executing the Evacuation Workshop in a way that was engaging and informative. Our staff was energized and still talking about how great the workshop was days later. We look forward to our next opportunity to work with the Tidal Basin Healthcare team.

Jennifer Calero

Emergency Management Director - Palmetto General Hospital

Little did we appreciate the effort it would take to satisfy the demands of State Farm; little did we truly understand what our insurance policy actually entitled us to. Looking back we are very thankful that we made the decision to enlist your company to represent us. Your team “took charge” and delivered. Of particular merit is the financial recovery we realized. I had a settlement target ($$) in mind – we far exceeded it. In fact, I calculate that for every dollar in fees we paid to Greenspan, we were returned approximately $4.50. Very impressive! Even more importantly, your teams’ efforts allowed my wife, Cheryl, and I to “have a life” during this ordeal. We are extremely grateful to each and every Greenspan person who contributed to our recovery effort. Looking back now, the only mistake we made was not having signed up with The Greenspan Co./Adjusters International IMMEDIATELY after the fire.

Jon & Cheryl Slusser

I must admit, I'm very impressed. You guys have the knowledge and ability to take on these large carriers, and I commend you for that. You guys have earned every penny coming to you. Great job!

Lorri Horton

Lucchese Insurance Agency, Inc.

Hire them upfront. Do not wait around like I did as it only makes the settlement time frame longer. The Greenspan Co./Adjusters International contacted me right after my fire loss to offer assistance on the claim but I thought how hard could it be to handle the settlement process myself. Little did I know. I met with the insurance company and almost the first words from them was warning me about all these public adjusters with their high fees that would be calling me. The insurance adjuster advised me not to listen, as the insurance company had my best interest at heart and would make me whole for my losses. Finally, they said their experts had finished and that the total damages were in the $650,000-$700,000 range. My policy was for $1,680,000. I settled the claim at full policy value plus some extras all because of the The Greenspan Co./ Adjusters International professionals. Get them in early, and let them do their magic. You will not regret it!

L.H. Voss Trustee

The best thing you can do if your home is completely destroyed is hire a Public Adjuster or PA like The Greenspan Co./Adjusters International. Public Adjusters (PA) are companies who employ former insurance auditors who know how insurance companies operate. These savvy people know the internal processes of the insurance industry and will guide you safely through the tempest. I compare The Greenspan Co./Adjusters International to a ship on the ocean which relies on GPS or a lighthouse to get to its destination. The Greenspan Co./Adjusters International will be your GPS during this time. You will pay them a percentage of the total loss, but they do a number of things that you won’t do, or will ever desire to do.

For the sake of your sanity, your marriage, and your family, hire someone who will help you get through this time. The Greenspan Co./Adjusters International is the company you need on your side.

Kilian Kean

You and your staff were extremely sympathetic and very professional in the way our claim was handled. We know there is no way that we could have received anywhere near as much compensation from the insurance company as what you were able to get for us. You got us more than we ever expected. One of the best things you did for us was taking over and doing all the negotiations. As you know, we met the adjuster from the insurance company the day after the fire and never spoke to him again as you handled everything.

Joe & Evelyn Schorr

LISTEN UP, YOU! IF YOU’VE HAD THIS LETTER DROPPED IN FRONT OF YOU, YOU’VE SUFFERED A MAJOR LOSS, YOUR LIFE HAS BEEN TURNED UPSIDE DOWN. YOU’RE IN A STATE OF SHOCK. THE WORLD HAS DESCENDED ON YOU DEMANDING IMMEDIATE ANSWERS TO DIFFICULT QUESTIONS. YOU’RE NOT SURE WHAT TO DO OR WHERE TO TURN. YOU CAN PRAY TO GOD, BUT YOU NEED EARTHLY HELP, AND YOU NEED IT NOW!

Enter The Greenspan Co./Adjusters International. These folks have been helping people in situations similar to yours for a long time, they know what they are doing, and they do it well. You will be in good hands with them. I believe they are the best. They are large enough to have backups in the unlikely event that someone you need is unavailable when you need them, yet your will receive the individual care you deserve. Don’t wait around to sign with them. The sooner you get going, the sooner your life can return to something approaching normal.

Richard & Cher Zillman

Victorian Apartments in San Francisco

As we prepare for our second Christmas back home, we can truly appreciate that with your help, we were able to replace everything we wanted to, and have a lovely home once again. The one thing we don’t think at all about was the primary thing that occupied our minds at the beginning; the 10% fee that was going to have to be paid to The Greenspan Co. / Adjusters International for your assistance. We can honestly say that we have never spent money more wisely!

Rich & Nancy Becker

In those first days, we felt comfortable that the expertise within our congregation along with the assurances from our insurance company’s adjuster were all that was needed to put the destruction behind us and allow us to rebuild. I believe this was the single biggest mistake we made in the process of our crises. Moving through the process, we became mired in a protracted disappointing, difficult negotiation with our insurance company. When The Greenspan Co./Adjusters International got involved, the insurance company’s offer was a little over two million dollars. When all was said and done, our negotiated settlement was just short of three and a half million dollars, over 60% increase! Drew and The Greenspan Co./Adjusters International earned every penny they charged. If I were to go back in time or had another claim of any kind the first call after 911 would be to The Greenspan Co./Adjusters International. They are worth it. We cannot recommend them highly enough.

Pastor Josh Tanner, Abbott Loop Community Church

During the days that followed, many people appeared. Some were public adjusters and others were contractors. They all suggested that they could help us. As the dust settled and it became clear that there was no one on "our side," we began to think that maybe we could use some help. Maybe, just maybe, I was not as prepared for what lay a ahead as I thought. I met with you and Steve Severaid from your office. I met with others who offered similar services and as a result of these early meetings I set up interviews for the "final contestants" with our board of directors. It became clear during the interviews that Adjusters International was a "cut above the rest." It was clear that you would assemble a team that would represent our interests unfailingly regardless of the fact that you were located on the mainland. It became evident…from referrals and your intensity and conviction…that you were clearly the best choice for us. We never looked back. We cannot thank you enough for the wonderful job that you did. You were there for us every step of the way. You fought for us unwaveringly on difficult matters. You got us more than double what we probably would have gotten had we not hired you. You were worth every penny we paid you. We would never consider handling a claim of this size without you.

Interstate Building

Calvin S. Oki, Building Manager

Wendy and I didn’t go into our first-ever meeting with a public adjuster without reservation and skepticism. How would Adjusters International deal with my insurance company? What would AI do to look out for my family’s needs? What is AI’s fee, and how can I possibly rebuild my home knowing that a portion of my settlement would go to a public adjuster? There was so much I didn’t understand, so much to learn, and on top of that Wendy and I had full-time jobs and six children to raise. Jessica Bivens answered my questions with confidence and an assertiveness that told me she would not be trampled on by our insurance company. At the same time she outlined, with sensitivity, where our family would be going from here in setting up housing, replacing items, requesting advances and otherwise making our family comfortable in a difficult situation. After several days of thought and prayer my relationship with AI and Jessica began...In the end, Wendy and I are so grateful that we went with AI. Jessica Bivens is an asset to the company, and she’s become a true friend. We are in our new home, have replaced our furniture and other property, and things are finally beginning to feel normal again. I have no doubt that Adjusters International has done for us what we would not have been able to do for ourselves. If anything, we would have become so frustrated with the process of dealing with our insurance company that we would not have received what we were entitled to. Thank you for relieving our fears and for helping us reclaim our home.

Michael & Wendy Bone

When we first met, I stressed the importance of my home’s historic nature and how I was concerned that my insurance company was not going to fully appreciate the expense it will take to repair my home. It was clear from our conversations, that you and your team appreciated the artistry of my home and the complexity of handling a claim of this nature. Now that my claim has reached its conclusion, I am extremely happy that I retained The Greenspan Co./Adjusters International to handle my loss. Your team helped document the increased cost of plaster, the ornate trims, and the Victorian features that is unique to my house. Additionally, your team documented my personal property with meticulous detail allowing me to recover all of the monies that was due to me under my policy. With retrospect, hiring The Greenspan Co./Adjusters International was an excellent decision. I couldn’t have done it without the support of you, Clay Gibson, and the team at The Greenspan Co./Adjusters International.

Dr. Jason Ian McIssac

Clearly, hiring your firm was the right decision. You and your entire organization are to be commended. Rest assured that any future claims we have will be handled by your firm. Thank you.

Austin Vanderhoof, V.P., CFO / Bald Knob Veneer Co.

In spite of having specialized in real estate and insurance industries as a financial practitioner, having your firm as Loss Settlement adjusters was a practical necessity in this case. I also found that the typical contractor is not knowledgeable in repair of this kind of damage and your firm’s recommendations were invaluable…At the end of the day, your firm’s services cost me nothing, and saved a lot of time during a busy tax season!

Anne P. Vogel, CPA

Anne Park Vogel, F.L.M.I., M.S.T.

Seven alarms and 85 fire fighters later, our entire south building had burned down to the garage level...It was at this time that I learned of a profession that is known as Public Adjusters…We quickly concluded that our expertise was not in maximizing insurance claims…The question was – ‘who should we use?’…One name came up again and again. It was Adjusters International (AI)…Everyone had glowing comments about their experiences with Al and Drew. After getting agreement from our lender, Bank of America, we entered into an agreement to have AI represent us…Complicated insurance claims in excess of $10mm are not pleasurable experiences…Choosing someone who will work hard until the claim is closed is critical. Adjusters International did just that.

Richard Senseney, Project Developer

Colpitts Development Company, LLC

Then I spoke to Douglas Lavine of The Greenspan Co./Adjusters International. He seemed knowledgeable and sincere. He took the time to explain exactly what services his company would provide... He provided me with local references and the names of other organizations (including Unions) that he had worked with... The fire took place on December 12. By March 15 we were pleasantly surprised by the settlement The Greenspan Co./Adjusters International had negotiated on our behalf.

Dwaine Lamothe, President

United Automobile Workers Union Local 509

With…assistance and advice, this whole exercise progressed in the most efficient manner, and resulted in us obtaining a very satisfactory settlement from our Insurers.

Barrett A. Russell, General Manager

Bahamas Telecommunications Corporation

Like most people, we figured okay this is a major setback, but we are insured. We will just file an insurance claim and get back to business as soon as possible. We learned very quickly that getting paid by an insurance company is not that simple. We had no idea it would be so difficult to get the insurance company to pay us a fair price to rebuild our building…The carrier low-balled us at $800,000 for our tremendous damage. You kept firing back at the insurance company…without you we would never have been able to recover almost $2,500,000.00 to rebuild our building.

Harlan Knobel, President / National Color Graphics

Through the months that ensued, meeting and working with you and others of your team…we were most thankful for your efforts in interacting with the army of insurance consultants relative to the coinsurance, depreciation, and extra expenses items. Best of all, you were able to negotiate a settlement that was greater than three times the $2.5 million that the insurance underwriter had originally reserved for payment of the claim.

Terry L. Johnson

Johnson Commercial Real Estate

...We lost 30 units at a brand new 237 unit apartment building two days before it was scheduled to open. It was a devastating setback…Thanks to your expert handling of our insurance claim, we were able to recover almost three times the amount our insurance company originally offered. You and your team were always there advocating on our behalf and navigating the claim through the numerous coverage issues. Your wealth of knowledge was invaluable in helping us get back on our feet. Without your involvement, we would not have recovered as much of our losses as we were with your assistance. Your company’s fee was well-spent on our part and well-earned on yours.

Jeff Bennion, Manager

Howick Properties, LLC

...your lead adjuster took command of our claim and negotiations with our insurance carrier and has returned more than three times what the initial claim value appeared to be. As a result of all your fine efforts, we have been able to rebuild a new facility, larger than the one we lost; installed a state of the art packing line; and have improved our site facility all for the amount of the settlement. We initially looked at your fee as a cost of doing business. It turns out that the fee we paid of $218,858.00 was a true value compared to the additional reimbursements The Greenspan Co./Adjusters International was able to negotiate on the claim.

Mike Casey, VP Risk Management & Human Resources

Harris Farms, Inc.

Little did my wife and I realize the struggle and ordeal we would face when dealing with our insurance company.

Barton K. Boyd, President

Disney Consumer Products

We have appreciated the persistent manner in which you have pursued this claim, even after the major portion of it was settled… Your company serves an important purpose during an extremely stressful time.

Margaret & Bob Arnold

You immediately met with the adjuster for the insurance company and got him to agree to pull all the stock as it was smoke damaged. The adjuster merely wanted to clean the stock. You would not accept this, and your method for settlement was sustained. Had we not hired The Greenspan Co./Adjusters International, we would have ended up with smoke damaged stock and would have had to have had a fire sale. This is not what we are in business for.

Albert Elkouby, President

J. H. Design Group

It was comforting to know that while we were concentrating on repairing our damaged store, you and The Greenspan Co./Adjusters International were representing our best interests to National Flood. Furthermore, it was nice dealing with someone who I knew was on our side, rather than an adjuster appointed by National Flood. I know that your experience adjusting insurance claims allowed us to be fully and fairly compensated for our loss. I'm not sure that I, even as an attorney, would have been able to recover all that we were entitled to under the policy.

Marco A. Cosentin

Cosentino, Inc.o

Now that it’s over, we can say with 100% certainty that everything Rino and Eric said would happen actually happened. Farmers Insurance initially offered $295,606 to rebuild our home; however, Eric diligently and successfully got us $496,950. Lastly, Eric got us $191,000 for our personal property when Farmers only wanted to pay us $111,000. We saw the 10% fee we paid for your services as an investment in our claim; the return we got on that investment was far greater than 10%.

Cynthia Grim

Our loss was quite large and the claim was complex. The team at The Greenspan Co./Adjusters International treated us as if we were their sole client. They invested an immeasurable amount of time and effort and at all times conducted themselves with extreme diligence and absolute integrity and professionalism. They took the time to learn and understand every aspect of our business. They then proceeded, as our advocate, to secure the settlement that we were entitled to under the terms of our policy. Without the assistance and guidance of these professionals, I am sure we would have never received a fair settlement.

Daniel Medeiros, Chief Financial Officer

The DiMare Company

At the inception of this claim we were very skeptical in hiring a public adjuster as one of our relatives was an insurance agent. We felt very comfortable that our insurance company would take care of us and look out for our well-being. We were wrong. You immediately assembled a team of professionals to address the building and contents claims. Your construction expert was adept in local pricing and the intricacies of our building. Your contents specialist was extremely patient. With your claims and legal expertise, we overcame all the impediments. We have learned that insurance companies have their own staff of adjusters to look out for their concerns. It is important that the policyholder have their own advocate.

Annette Fabris, FMW Machine Shop

I truly do not believe we would have been as successful in either amount or timeliness of settlement without your help.

John A. Schroeder, President

Schroeder Construction Services

There were two principal areas in which you excelled, they were - 'Communications' and 'Results.' I was informed timely by you or your associates during every step of the adjustment process. You always returned my calls within a reasonable period. The results were the checks received - an amount which without your assistance would probably have been significantly less.

Joseph S. Brown, Jr., Senior Vice President

Dupont Plaza Hotel, Inc.

Your detailed presentation and masterful negotiation with the insurance company were done with such professional detail and finesse that we, the school district, would never have been able to achieve what you did. I speak with complete confidence when I say that no school district should ever attempt to quantify its loss after any catastrophe or to enter into any negotiations with their insurance carrier without your assistance. We are, after all, educators and administrators and not versed or proficient in handling and negotiating insurance claims.

L. Keith Gruice, Superintendent

Catahoula Parish School Board

...Not knowing where to turn, I called John Garamendi, former Insurance Commissioner of California and currently a U. S. Congressman. John, without hesitating, told me to call you. Looking back I know two things: 1) I cannot thank John enough for the recommendation and, 2) it is the best decision we ever made and the claim was concluded and paid in the total sum 4.5 times greater than Travelers original offer!

Lou Paulson, President / California Professional Firefighters

As the oldest real estate firm in San Francisco, we have seen our share of damage to our own properties as well as those that we manage for others. Although we have run into other public adjusters, you and The Greenspan Co./Adjusters International team are steps above all the others. Your attention to detail combined with years of experience gave me confident and reassurance that our claim was going to be successfully negotiated with our insurance carrier...In the end there is no doubt in our minds that you collected more than we could have done on our own. Your fee was well worth it, and paled in comparison to the increased adjustment you were able to obtain.

Charlie Muller / Harrigan, Weidenmuller Co. Inc. Realtors

Don't Worry,' he said, 'you do not need any professional adjuster working with you. I will handle everything at no cost to you.' Like a babe in the woods I went along with him and quickly learned that the only people tougher to collect from than an insurance company is a bankrupt restaurant. Insurance companies like to collect premiums but do not graciously pay the insured what is rightfully his. Their adjusters before being hired are evidently screened for their ability to be unfair and insensitive to the plight of the poor homeowner. I, a seasoned businessman, quickly learned that I was no match for all the roadblocks the insurer set up in order to reduce their exposure…Once you came on the scene the ball game changed and the playing field was leveled…as a matter of fact I felt that I now had the edge. The professionalism and expertise you brought to the scene enabled my wife and me to finally relax and to finally believe that the matter would be concluded fairly and that we would receive the settlement that was due us. And that's what happened.

Irving Cooper

I know that without your assistance, in both knowledge of the insurance industry and labor in compiling our claim, we would be unable to rebuild our Club. Though I was skeptical, without a doubt, purchasing The Greenspan Co./Adjusters International's services was the wisest expenditure our club has ever made. Without it, our recovery would have been much less, probably half, and the time spent by my staff and me, would have been much more costly.

Marilyn Curry, Club Manager

Chabot Tennis Talk

Too seldom in life do companies, or their people, exceed expectations but you and the entire team at The Greenspan Co./Adjusters International are the very rare exception. Thank goodness I listened to two friends that insisted I hear what The Greenspan Co./ Adjusters International did what for them and, what they knew The Greenspan Co./ Adjusters International could do for us. That first meeting convinced me to hire The Greenspan Co./Adjusters International on the spot because, despite my insurance broker’s good intentions to represent us with the carrier, I knew he didn’t have the knowledge, resources or the complete independence to optimize our settlement. I know for a fact that I would have settled for less than half of what The Greenspan Co./Adjusters International got for us had you not been hired, and that’s after deducting your fee. What a value! Hiring The Greenspan Co./Adjusters International made our life easy in comparison to what could have been a very, very exhausting and unrewarding experience. We learned a great deal however, as did our broker, who now realizes, after seeing firsthand the effort, dedication, resources and knowledge that The Greenspan Co./Adjusters International put forth in managing and settling this claim. Our broker and our risk management team have now worked together to tweak our policies to better protect us in the future. But, one thing is for absolute certain; if we are ever unfortunate to have another major loss like this… our first call will be to The Greenspan Co./Adjusters International.

Your expertise, high level of communication, and genuine drive to foster positive results, extended not only to City Freeholds, but to Insurance representatives, and to my office as well. In short, The Greenspan Co./Adjusters International's performance over the past year and a half has been exemplary. I not only value our business association, but also the respected personal relationship which has been established.

Garry M. Brooks, President

Brooks Insurance Services, Inc.

The people we worked with at The Greenspan Co./ Adjusters International were very helpful, capable, and compassionate... Talented, responsive, and easy to work with... It was invaluable to have such dedicated and gifted people working on our insurance claim so that I could be freed up to focus on enabling the agency to continue to provide services to our community from a temporary location.

Laura McLatchy, Administrative Director

Dolores Street Baptist Church

As you are well aware, the promises that the insurance adjuster makes immediately following a fire do not always pan out. In our case, the explanation of our business interruption coverage was way off base. Co-insurance and the way it affects actual coverage seem to be poorly understood by the general public. Prior to the fire, I thought I understood the provisions of our coverage but of course that was not the case. Never having filed a major claim before, it came as something of a shock to find that my insurance policy did not really say what it seemed to. Without your guidance and assistance in submitting my claims, I am certain that I would have had little success in recovering the money due to Valley Lumber Co.

Dan Graves, General Manager

Valley Lumber & Building Supply Company

The best thing that happened was when they hired Adjusters International! Don't know what would have happened if we didn't have your company's help in dealing with the insurance adjusters and consultants.

...Based upon the recommendation by the hotel’s legal counsel, Adjusters International was retained as “insurance adjusters” representing the hotel’s interest. Adjusters International immediately took control of the situation...Adjusters International performed their duties in a highly professional manner exhibiting extraordinary knowledge in insurance claims processing, representing and fighting for the best interests of the policy holder, Mauna Kea Resort. This was further evidenced during the earthquake damage repairs at the Hapuna Beach Prince Hotel.

Clyde Takaama, Director of Engineering / Mauna Kea Resort

I know without you, I could not have gotten a settlement with U.S.F.&G. to recover almost all the losses. I think also your cost were reasonable for the job you performed.

Pepi Gramshammer

Rock Creek Mine Resort Beartooth Lodge

We took the time to do our due diligence and it seemed that the name Adjusters International kept coming up. Although one would like to think that their insurance company would do everything to help, practical business sense suggests that once one has a fire, they move from the asset side of the ledger to the liability side. I felt that our interests would be best served with an advocate on our side. Enter bulldog Drew. You were relentless in your pursuit and prosecution of our claim. It is clear that your knowledge of insurance and your practical experience lend themselves to securing the best settlements for your clients. The team that supported you was exceptional. You were always there with the answers when we needed them. You were our bulldog. In the end, the settlement reached was beyond what we expected.

Eric W. Jacobsen

Jacobsen Real Estate Group, LLC

The professional manner your firm demonstrated in the skillful preparation and negotiation of our client's claim far exceeded both our and their expectations. The real and personal property documentation was a work of art. Furthermore, The Greenspan Co./Adjusters International's accountant devoted a tremendous amount of time in the research, understanding, and overview of our client's business operations so as to be in a strong and will informed position to best present the business interruption claim. In working with you, Randy, it was obvious that your personal direction and application of the insurance policy provisions, along with your accountant's talent, was a combination that effected a settlement that not only far exceeded our expectations, but was six times the amount the insurance company had reserved for our client's loss.

Richard T. Hughes, C.P.A.

Your ability to ferret out proper avenues for claim, some of which we were not even aware, together with your negotiating skills, have been outstanding.

Fred Rosenberg

Barstow Station

The Greenspan Co./Adjusters International took the stress out of my hands and took charge of all that needed to be done. I saw first-hand how you very adeptly navigated my claim through the complex world of insurance always staying two steps ahead of the adjuster. Ultimately, the settlement achieved by your efforts was almost 2.5 times the initial offer. I am glad I had you on my side. I could not have done it alone.

I would like to point out that even though we have an extremely capable risk management staff, we are not staffed here or in operations with the personnel required to address large claims. The services you provide added value and were deserving of the fees.

Mark F. Wilson

Corporate Risk Manager - First Mississippi Corporation

I would like to commend your company, and particularly Arnie Abramson for the efficient and expeditious handling of our claim. Arnie really 'took charge' of our adjustment, so that the executives of my company could spend full time at the jobs they know how to do best. We were really relieved of a lot of work, and it was done by Arnie in a much more professional manner and with better results.

John Shedd, President

Talco Plastics, Inc.

Adjusters International worked tirelessly with our business to put together the necessary information to get the best possible results from the insurance company that would be the best outcome for our situation. While other businesses faced with similar circumstances were being turned away by their insurance providers due to the nature of the record snowfalls our region faced, Adjusters International fought on our behalf to secure a settlement for the full amount of our policy.

William Mitchell, Manager

Classic Visions Enterprises, dba Volunteers of America

We could never have fully understood our rights under the insurance policy and “come out whole” without your assistance.

Frank Fine

Liber’s Luggage

…In the end, you settled our claim for over $8 million dollars, more than twice what we were told our claim was worth at the beginning by our insurance company representatives.

Vince Hsih, President / Incline Terrace Condominiums

On behalf of our whole congregation, please accept our sincere thanks for the outstanding effort you put in settling our claim with the insurance company. No words would ever be enough to describe the joy of our congregation on Christmas Eve, when we were able to meet in our new building for the first time. In September when the first fire happened, The Greenspan Co./Adjusters International promised us their best person for the job, and that couldn’t be any truer. Your knowledge, persistence, and great attitude of “going the extra mile,” contributed tremendously to the success of the reconstruction process.

I want to compliment you for being particularly astute in picking up on the cultural details of our community, and showing great patience and consideration towards us. Thank you for not running away when meetings would alternate between languages. We believe you have a gift of understanding us, even though at times we spoke languages other than English. For our congregation of refugees and first generation immigrants, your efforts brought way more than just a restoration of what was lost in the fires; it helped us regain the sense of belonging that was lost with the loss of our property.

Pastor Pavel Sandu, Golgotha Baptist Church

Up against a bankrupt insurer and a difficult (but clever) adjuster, you obtained far greater results than we thought possible - while keeping your fees so reasonable. The reputation of your company led us to your firm. Chris Glenister also proved to be a star. after receiving the insurer's final payment (we thought), Chris got us a significant additional amount - using rationale with their adjuster that I still don't understand.

Peter Cooperstein, President

Amici's East Coast Pizzeria

The loss of our home was a devastating experience, financially and emotionally. It did not take us long to realize that we did not have the time and energy to begin rebuilding our lives, deal with the insurance company and their requirements, and still continue to work at our jobs and lead a life that had some pleasure in it. Furthermore, we also realized that we did not have the experience to formulate the inventory list, establish the value of the home we lost and maximize our insurance benefits. It was very obvious that this would be the largest financial transaction of our lives. From our initial contact with The Greenspan Co./Adjusters International to our final dealings last week we have had the pleasure of dealing with consummate professionals…The entire staff was always responsive to our needs and the results are far more wonderful than we had even dreamed. If we had not dealt with The Greenspan Co./Adjusters International, we are certain that we would have settled for a great deal less and the consequence would have been that the rest of our lives would have been compromised.

Steven R. Chew, D.D.S.

Leslie, Steven & Robert Chew

What was more disheartening was the fact that my insurance company offered me around $100.000 to settle a loss of about $250,000. My insurance company told me the reason for the low figure was due to a "co-insurance" penalty. To say I was upset was an understatement. I didn't know what to do... Shortly after I hired The Greenspan Co./Adjusters International, I met you. I was not sure at first that you could get me a better settlement... I just wanted to let you know how grateful I am, and to thank you again for getting me a terrific settlement that was more than double what the insurance company had originally offered.

Ann Meyers, Owner

Queen of Hearts Hotel & Casino

From our initial meeting, I knew that with your knowledge and tenacity, you would achieve results beyond what I could have done on my own, even after I paid for your services.

Jerome Rapport, President and CEO

The Rapport Company

It was of tantamount importance to me that my home be restored to its original condition as quickly as possible. Your assistance and that of others at The Greenspan Co./Adjusters International enabled my family to move back into our home without significant delays.

Jeffrey Katzenberg

DreamWorks

The only thing we regret about using your company to settle our fire loss was that we did not hire you from the very beginning. We thought if we conducted ourselves with honesty and integrity our insurance company would also. How wrong could we possibly have been? For nine months, we did everything we could to save our insurance company money in the hope of getting a fair settlement. Thankfully, we found your expertise. Your team knew exactly what to do. I feel that if we had hired you from the very beginning we would have recovered all the money necessary to rebuild my mother life and been able to house her in a home comparable to the one she lost while she was displaced and shorten the time she was displaced by 6 months or more. Your negotiations skills and dedication to a fair and complete settlement were first-rate.

Jim Smith, President / Wine Country Inn, LLC

Your staff relieved our own personnel of having to spend many hours learning our ways through the complicated adjustment process.

Charles L. Keagle, Chaiman of the Board

Cask 'n Cleaver

When we hired you after our gymnasium fire loss, we never expected the results we received from your involvement. Coregis Insurance Company initially reserved the loss at $350,000.00. Through your efforts, you were able to settle the gymnasium loss for in excess of $750,000.00 Your firm's ability to inventory and value all of the damaged personal property items belonging to the School District, teachers, and students was invaluable to us. I realize that a school district should have resources at its disposal to handle all situations that might arise. But there is no question in my mind that no one could possibly have someone on staff as skilled and knowledgeable as you and The Greenspan Co./Adjusters International. No one has Ken Crown ! My recommendation to any school administrator facing a large physical loss: Hire The Greenspan Co./Adjusters International. It will be the best decision you will make!

Augie Lavagnino, Business Manager

Palo Alto Unified School District

It has made us realize that insurance companies aren't there for us, when we really need them to be. They can also make your life very unsettling on top of everything else that is going on…We know you are doing your best for us, even if we can't see it at times…We know that we could not have done with this on our own. It would have been too overwhelming. There are so many ins and outs of insurance we don't know. It is a good feeling to know you're working for our best interest…Anne Marie, I want to thank you for taking your time to listen, care and help us. I know it was part of your job. What I really saw in you is a person who cares what people are going through. You give more than what your job asks for. You also give a part of yourself in your caring.

Although our loss was relatively small, I want to thank you for your enthusiastic and very competent efforts on our behalf.

William E. Leach, President

J & J Distributing Co., Inc.

We have all read newspaper accounts of someone losing their home in a fire, or we have seen on our television screen the fire engines around the flaming home. When we experience this we have a momentary pang of sympathy for the homeowners. We then pass on to further news. It is not until it is your house that burns down, your worldly possessions that are completely destroyed, that you suffer the impact of what a fire really involves. I am sure the average individual, like myself, has no idea of what they should do to make any claim for their losses. Nor does the average individual have any concept of how to deal with the insurance company…It was a tremendous relief to have your men move in and take over all of the responsibilities of the inventory and the necessary negotiations, not only for the rebuilding of the house but for the substantial loss of personal property, as well as arrange for interim housing while our home was being rebuilt.

W. Gordon Smith, M.D.

Elaine Smith

A few days later I began to understand that we needed help, even though our insurance adjuster claimed we would be back in business within sixty days (what a joke)…We could not have done that well on our own, let alone all the work that was involved. We had a difficult case and you and your Company solved it for us.

Margaret W. Boe, General Manager

Farmers Cold Storage & Freezers, Inc.

It became clear that I was out of my league. The experience taught me "a wise man knows when another man knows better". We collected for things that I could not have thought up in my wildest dreams. All of them perfectly appropriate under the terms of my insurance policy, but not things the insurance company adjuster or my broker would have suggested. I consider myself a savvy businessman and was certain that all those around me.. My accountant, lawyers, broker, etc… had the skills to handle the matter. Fortunately for me, it did not take me long to realize otherwise. The best decision I made was to hire a public adjuster. If there is one point that this letter should serve, it is to implore those reading it to put aside their preconceived notions of insurance companies as being their friends and to sit down with a qualified public adjuster and listen… then decide.

James Taggart, Pres.

ECS Refining

When our facility in San Francisco was destroyed by a devastating fire we knew the claim was beyond our comfort zone and expertise. Upon advice from my father, Mayor Willie Brown, and San Francisco Supervisor, Sean Elsbernd, I was introduced to you and KC Cullum. Your expertise and the resources of The Greenspan Company / Adjusters International were instrumental in our prosperous return to business...Our insurer brought out an army of consultants to, what we immediately realized was a ploy, reduce the availability of our insurance benefits. They brought out multiple adjusters, restorations firms, and contractors to try and clean and save our inventory and building improvements. Thankfully, we had you to advocate our best interests...Your fee of 10% for the handling of our fire loss was very reasonable in light of the effort and the result.

Michael Brown, President

True Clothing

Your hard work and determination was the sole reason we were able to collect as much as we did from our insurer.

Michael J. Deher, Managing Director

Avis Rent a Car

The 'hands-on' approach of your highly competent personnel only served to streamline and expedite the handling, processing and ultimate payment of this troublesome claim. Over the past 13 years, I have handled on behalf of ABC nearly all of the significant insurance claims incurred. I must say, that in this instance, the services rendered by Adjusters International ranked among the very best we have received in terms of claims processing.

Mitchell Falber, Vice President/General

Counsel - ABC Carpet & Home

We did some research and it became clear to us that yours was the firm that we wanted to represent us. We made the decision to hire your firm to represent our interest and to ensure that we would be able to rebuild and repair our facility. We never regretted our decision. The strategies your firm employed throughout the claims process thwarted the insurers' exhaustive efforts to undervalue the claim. You successfully convinced the insurance company and their consultants for the need to resolve our differences and reach an equitable resolution. I am pleased to say that goal was accomplished.

Jerry Des Roche, President, CEO / National Power Company

Although we are headquartered in Japan, our Thailand operations located outside Bangkok were catastrophically affected and essentially shut down by the floods of 2011. We generally service the high-tech sector in the preparation of CPU’s and motherboards for major international clients such as Texas Instruments, Spansion, and other Fortune 50 technology companies. While we are extremely business savvy without your help we could not have successfully recovered from the devastating flood that destroyed Thailand in the fall of 2011. We are extremely impressed with the team you assembled to measure, evaluate and negotiate the building, machinery, contents, stock and business interruption aspects of our loss. You counteracted the insurance company with experts in every arena.

Toshio Harayama, Apic Yamada (Thailand) Co., Ltd.

You were very supportive and did a wonderful job in keeping us informed of the various processes that were taking place. You were easily accessible by phone to answer any questions or worries that we had, and were just a downright good friend through a miserable situation.

Alfred Willmann

Willmann Pine Antiques

During the course of these hard times, Mr. Migdal has always been tremendously attentive, punctual, kind sympathetic and professional. His patience, positive nature, eloquence and knowledge are worthy of our highest praise…Our phone calls were always answered immediately or within 24 hours, our numerous inquiries received the utmost attention and research when necessary…Under the circumstances, only such a unique conductor could orchestrate and coordinate this piece of work, since all the players (Golden Eagle Insurance) were immensely out of tune!!

Guity and Fred Lami

I wanted to thank you for your wise counsel and hard work on behalf of Modesto City Schools. I have no doubt that your direct involvement alone was responsible in our achieving a fair settlement with our former insurance company.

George H. Linn, Risk Manager

Modesto City Schools

We sincerely appreciate your skills and efforts in navigating us through all the problems and hurdles that the insurance company threw our way. First, you were instrumental in dealing with the tenants and their displacement. Second, your claim strategy and game plan for the mitigation efforts were well thought out and crafted towards a speedy recovery. Third, the team of experts you retained, including your construction consultant was a tremendous asset to our eventual settlement. Fourth, your interaction with our lender and diligence in following up to get their attorneys on track with our recovery was extremely helpful. Finally, the skills you and your team employed in negotiating with our insurance company and its army of consultants and adjusters resulted in a policy limits resolution.

Camilla Barrett

Gastineau Apartments, LLC

...I feel like I’m broke to lead now, I kept telling you how to settle the claim, and you just kept doing what you knew to be best until I eventually fell into step. Good job!

John & Susie Courtright

Courtright Enterprises, Inc.

We were out of our league without sufficient knowledge to make these important decisions until you and your staff arrived on the scene. Your knowledge of the claims process and ability to focus the necessary expertise on our claim was invaluable.

Harvey Gates, President / Peter Rice, Executive V.P.
Classic Resorts

Words cannot express how grateful we are that Dave Droubay was there while the ashes were still smoldering and that he wouldn’t give up on trying to help us, for weeks after I tried to brush him off…Like everyone, we slept well at night knowing we were protected with a large homeowner’s policy. We all hear stories of how badly insurance companies treat their insured during a widespread catastrophic loss, but you never think it would happen to you. Then it does, and you quickly realize your insurance company is not sending over the nice people you see in their commercials, who immediately help you get your life back to where it was before. They are a corporation whose goal is to maximize profits and minimize loss. The truth is that your life will never be the same; and if you leave it to them, they will leave you a shell of your former financial self…We were surprised at the stark contrast between the friendly agent we have known for 7 years, and the claim’s adjuster. We had no idea our agent had zero control, or influence, over anything once a claim is made. The adjuster had zero interest in anything other than saving the company as much money as possible. It is truly every man for himself when there is a loss!...Your experience and knowledge are invaluable. Your compassion, consideration, and attention to detail, have turned what could have been a horrible, charred time in our life, into what could be the best thing that ever happened to us. Having been a funeral director, and helping hundreds of families at what is often the worst point in their life, I know the amount of work and care you put into your job. We are so grateful that you found us, and picked us up.

Bret & Jenna Kifer

Adjusters…sent qualified personnel on site and made calm of a hectic environment at Cat Cay. They provided individual attention promptly even as they handled claims of other insured on the island. The administration of the claim was very professional and communications were not overly delayed as frequently occurs in such a massive insurance undertaking. In short, they were very effective and cool in their processing of this multimillion-dollar claim. Finally and most importantly, I collected a sizeable sum in a very reasonable time frame without enduring a great deal of stress over the potential outcome…I undoubtedly collected more than I ever would have if I had continued with my own efforts to substantiate and negotiate these claims independently.

S. Kent Rockwell, CEO

Cat Cay Land Company - Astrotech International Corporation

I know now how complicated and detail-oriented the accurate compilation of both contents and business interruption claims are. I'm glad that I didn't try to interpret my policy alone and without the experience that different members of your firm were able to utilize together so successfully.

Marc Madow, President

Solarcolor

Most importantly, First Mora School District recovered more insurance monies with your guidance and support than had we decided to resolve the claim ourselves.

Leroy Sanchez, Superintendent

Mora Independent Schools

The Greenspan Co./Adjusters International saved Sundance many hours by doing the necessary research and calculations. Your follow up and negotiation adeptness proved to be invaluable for settling our claims with the insurance company. It was through your abilities and aggressive approach to the Insurer that we recovered the maximum amount due us under our policies. The Greenspan Co./Adjusters International is amongst the best in ability, professionalism and reasonable approach in resolving difficult matters.

Mike L. Washburn, Chief Financial Officer

The Sundance Group

Since this storm we have learned how important it is as property managers to have a plan in place for our owners when a catastrophe like this hits. Having the Greenspan Co. / Adjusters International on call at all times to immediately respond helps us to stand above the competition in ensuring our clients their properties are in safe hands.

Thomas S. Emele, President

Associated Property Management

We surely have had a pleasant relationship and we look forward to continuing it. We believe that, in general, your services have been of extremely high quality and we do appreciate those efforts on our behalf.

L. Lee Bosley, M.D., Director

Bosley Medical Group

Your knowledge of the legal and contractual requirements that an insurance company must follow, your constant reminder to the adjuster of these obligations and team work resulted in an extremely successful resolution. I am glad we retained your firm. The fee of 10% that you charged for your services were nominal in comparison to the results. Your settlement resulted in more than two and a half times the original offer from the insurance company.

Reed Westphal

Balco Properties

Even though we have been criticized for using a mediator such as you, we now know that we would have been very naïve and would have accepted what was offered instead of what was legitimate.

Ruben and Elizabeth Arredondo

While Mtn. High is staffed with very strong, conscientious employees, we felt it was necessary to utilize the expertise of a company that specializes in handling insurance claims. We were not disappointed in the trust we placed in The Greenspan Co./Adjusters International. They have proven their ability to handle claims with fabulous results, three times better than we could ever have done ourselves.

Terry Tognazzini, President

Mtn. High Ski Area

Of all the financial decisions I have had to make in my life (and there have been plenty), hiring The Greenspan Co./Adjusters International was one of the best.

Thomas C. Scott, CFP, President

Norstar Financial & Insurance Services

After spending some brief time with representatives of The Greenspan Co./Adjusters International, I realized that it was in the best interest of the insured to have good representation. I was under the impression that our insurance company would provide such representation. But it didn't take long to find out that the carrier doesn't always act in such a manner. The Greenspan Co./Adjusters International provided a tremendous relief to the paperwork and accounting burden that comes with any substantial loss. They are extremely knowledgeable about claims processing, adjustment, policy coverage, and limits. They were always available for consultation, and provided documented correspondence and adjustment accounting for the insured's records, and were even more diligent in getting proceeds checks written in a timely fashion.

Tedd Rosenstein, Vice President

American Management Company

You immediately brought in the contractors to assess the damage. You had your people do some quick emergency work so the rest of the building that was only partially damaged could continue running. This made the tenants very happy, as it did me. I did not lose those tenants because of your quick and total control of the situation. Later, you achieved a settlement figure that allowed me to rebuild the building and comply with all the code changes. You settled my Loss of Rents at a figure that allowed me to not lose any rent and allowed me an extra month to rent the property once the building was completed.

Your company quickly got us a repair estimate, presented it to our insurance company and had our claim settled within thirty days of the fire. We know this was a quick settlement because we have seen other people’s claims linger for months. Not only did you get us a quick settlement, you got us all of the money we needed to make the repairs and bring our building up to code. You also got us a fine result on our Loss of Rents.

Joseph Zarabi, Managing General Partner

Stockdale Holdings I, LLC

All of the representatives of your organization were both knowledgeable and professional. I believe that without your services Arden Hills would have received less than seventy five percent of the collected claim, even though it was entirely justifiable. What I did not realize prior to this experience was the degree to which the insurance company would use their knowledge advantage to keep the claim to a minimum. In addition, the volume and scope of the information that was demanded to justify the claim put us in a position that could be likened to an IRS audit. It would have been impossible for me to run my business and do battle with the insurance company without the services of The Greenspan Co./Adjusters International.

R. Brett Favero, General Manager, AMCC

Arden Hills Country Club

The patience and expertise your group offered us processing all the paperwork, both for our company losses and personal losses, made a most difficult task more manageable, not to mention helping us keep our sanity.

Brenda J. McDaniel, Director of Risk

Management/Personnel - Arden Group, Inc.

Through this whole ordeal, you have dealt with great integrity, professionalism and tenacity to ensure that we received everything that we had coming to us.

David B. Osborn

SIMA Corporation

Since our main concern is of a Christian nature, our organization gives thanks to God for the good fortune of putting your company in our path. Before we retain your services we were at a loss as to how to deal with the insurance co. regarding our loss. But since that first meeting we had with you…we had no reservations in retaining your company to represent us in our loss. After that meeting we felt blessed, because not only had we met two professionals, but two very human, caring persons…Money can pay for professional services, but money can never buy the human service you gave us. You…treated us like true friends.

Jose Chapa, President

Federacion San Pablo de Colores

Their staff was most understanding and compassionate and did their utmost to relieve me of the horrendous responsibility of coordinating with the Insurance Company. Their liaison was quick and efficient.

Paul G. Oncidi

Your company…has provided invaluable leadership in analyzing, assembling and presenting our claim, particularly in the complex area of business interruption. Losses like these are always draining on the resources of an organization, and we appreciate the effort that you have gone through to reduce and/or minimize this impact.

Steven G. Jones, Vice President and Chief

Financial Officer - Boral Industries, Inc.

The decision of our board of directors was based on the realization that no one on our board of directors had the necessary expertise and knowledge regarding major property losses caused by hurricanes. The board of directors strongly felt that hiring an independent adjuster was the only way to ensure our condominium received all of the compensation we were entitled to from our insurance company. It is very important to note that much of the damage which The Greenspan Co./Adjusters International identified was not noticed by our co-owners, our maintenance staff or the insurance company adjuster.

Carmen Lockheimer, President

Condominio Villas del Mar

While we are extremely business savvy, without your help we could not have successfully recovered from the devastating flood that destroyed Thailand. We were first victims of the flood. Then we became victims of the insurance company and the claims process. Right away you sent a team of expert consultants in the various aspects of the insurance claim that were applicable to our circumstance. Building experts were engaged to represent our interest in order to properly evaluate the damages to our various buildings. Your team of contents specialists were extremely detailed at capturing every single item of business personal property and machinery. With your expertise we were fortunate to favorably negotiate our way around the coinsurance penalties, depreciation, salvage and a variety of other claim issues in which we were not well versed. Initially we were hesitant to retain a loss consultant for our insurance claim as we believed that our insurer would promptly and fairly reimburse us for our loss. We quickly learned that in order to preserve our interests we needed the expertise of professionals as you to protect and advocate our insurance picture because the insurance company hired their own team to represent their own interests. Because of you we were able to negotiate an extremely favorable recovery on all aspects of loss. You took the burden of the catastrophe off our hands. We would never recommend anybody facing a complex insurance claim to move forward without the help of a firm like Insight Advice and The Greenspan Co./Adjusters International.

Yingsak Siamwalla, DHA Siamwalla Ltd.

When we first met, I was reeling from the sudden and unexpected loss of our home. The enormity of the task before us was just beginning to sink in, and the prospect of somehow inventorying every item in our home (as suggested by our carrier, State Farm Insurance) seemed like an impossible job, given that it would have to be done in our “spare time” as we attempted to carry on with the regular obligations and demands of our lives. To say we were under extreme stress is a gross understatement. We were out of our league and in over our heads for sure…While I spoke with you at length in front of my home, my adult daughter went next door and researched you and The Greenspan Co./Adjusters International on the internet. Less than an hour later she came walking down the sidewalk, unseen by you, giving me a double “thumbs up.” Her assessment turned out to be 100% correct. Your assistance didn’t just make a difference, it completely transformed the process, largely reduced the stress, and unquestionable was the deciding factor in our receiving a very satisfactory settlement.

Mike Fenton

...Diane and I are deeply grateful for your efforts, patience and the eventual settlement. We suffered a devastating and emotional loss. We lost everything. Our prized home and all our possessions were burned to the ground. Not only were we victims of a disastrous fire, but we almost became victims of our insurer. The insurance company initially offered us a sum that was not even remotely enough to re-build our house. Even with my years of negotiating sophisticated contracts, I was tremendously impressed with your efforts to secure us an incredible settlement well in excess of the policy limits and almost double the amount originally offered, all without the need of going to unnecessary litigation. Your team was steadfast in its focus. You are true professionals. After going through the extended insurance claim process, we now know that no one should handle their own claim without the benefit of your expertise...

Douglas & Diane Kelly

I can say without reservation that without The Greenspan Co./Adjusters International, I would have been lost. For-profit insurance carriers have a mandate to keep costs low for the benefit of shareholders. They are not committed to the interests of premium payers. They have created a world that is impenetrable to the average policyholder. You will need help, and The Greenspan Co./Adjusters International will do the job for you.

Shortly, reality started to seep in. I was without a home, without a house, without any semblance of my life prior to the holocaust. Gone were the paintings, watches and record collection, expensive classic modern and antique furniture, and my prized glass collection. Everything! Gone were the valuables, the invaluable, the replaceable and the irreplaceable—gone was a lifetime of collectibles. All had either disappeared in the fire or were part of the charred remains…Over the next several weeks, I put my past and present in the hands of a talented Greenspan Co./Adjusters International adjuster. Over numerous visits to the burned-out remains, she patiently helped me recreate, room-by-room, possession by possession, the entire contents of my home. Sandy was to become my 'guardian angel' during an extremely confused and traumatic period of my life. Not only did The Greenspan Co./ Adjusters International help me produce a meticulous list of my possessions, but also helped establish prices on priceless objects and actual prices on replaceable items lost in the fire. They also referred me to several specialized reconstruction contractors and helped obtain estimates for rebuilding my home. They interfaced with my insurance agent and my insurance carriers, and guided me through the maze of paperwork that follows a tragedy. I now wonder how I would have made it through that period without their calm and professional assistance. Thanks to The Greenspan Co./ Adjusters International's professional thoroughness, I received the maximum dollar amount of my coverage, located a competent reconstruction contractor at a price I could live with, and started to piece my life back together again.

James M. Riehman, Senior Vice President

Lewis & Associates

My experience with The Greenspan Co./ Adjusters International has been nothing short of spectacular. From the start, all pressure was lifted off my shoulders.

Vincent DeAngelo, President/Owner

Bellini’s Restaurants, Inc.

You came to the aid of Pacific West and myself when we were really between a rock and a hard spot. This was the second fire we had been through; the first fire we had we tried to handle the claim ourselves and that turned out to be a disaster. You billed me fairly and worked with me throughout this whole process, in a very professional diligent manner. These guys [know] what they are doing and are very professional about it.

Lynden P. Kunde, President / Pacific West Construction, Inc.

As you know, Westak had tried to internally deal with a business interruption claim in 1987 which yielded absolutely nothing. When the fire occurred at our manufacturing facility in 1992, our management team debated handling the claim internally with the assistance of our insurance broker, Willis Corroon. After talking with The Greenspan Co./Adjusters International, I felt comfortable that our claim would be handled professionally and in an expeditious manner. Our entire management team began to realize that we could truly concentrate on restoring the facility and running the company while The Greenspan Co./Adjusters International handled the insurance claim. You requested a reasonable amount of documentation, made helpful suggestions as to structuring the data that needed to be compiled, and did the majority of the actual calculations yourself…Our insurance company made every effort to both minimize the amount of the loss and delay payment as long as possible…Again, I wish to thank you for performing above our expectations...

Louise Crisham, Chief Financial Officer

Westak

You were on the scene immediately both assuaging our concerns and dealing with our emotions and fears… Although I started the process myself, I clearly could not get it done in an expedient manner or in the manner which you handled our loss. You handled our loss professionally, expediently and with great care, constantly keeping us in the loop of important information… You negotiated a settlement that was exceptional and allowed us to rebuild the project in the manner that it should have been.

Jeff Katofsky / JD Market Acquisitions / Orem Owlz

We greatly appreciate your professionalism, knowledge, and experience that have assisted us in the preparation of the claim and through our recent negotiations with the insurance carriers. It is clear to us that without your involvement we would not have received the 'fair' settlement that was concluded in December. The team you assembled (Gary Johnson, Jim Warren, and Paul Migdal) brought extensive experience to the table during a time when it was critical. Without this experience, we would not have been able to make it through the catastrophe in the manner we did.

Kevin Daniels, President

Nitze-Stagen & Co., Inc. - The Starbucks Building

In short they secured a settlement from my insurance company far in excess of what our company initially offered me, and in doing so, left me financially whole and with enough funds to fully rebuild the burned structure… They saved myself and my wife time, money and endless headaches. Furthermore, their modest fee was more than covered by the settlement they were able to secure from the insurance company. Never assume you insurance company represents you, the Insured- they represent their own interests, not yours!

James Cogan, President

WCA, Inc.

Thank you for your efforts in helping Noyo Harbor District recover from the damages caused by the devastating tsunami that hit Japan in March 2011. We knew that the measurement of the damage as well as the claims handling was beyond our expertise. You immediately formulated a team of experts…to assist in the evaluation and measurement of the claim. The insight from your team was instrumental in the settlement. We thought our insurance company would help us and work with us to pay for the property damages in a timely fashion. Regretfully, the help expected from them was not forthcoming…The insurance company never worked with us through the process and set up roadblocks at every step of the way. The level of expertise from your team allowed us to navigate through the minefield of issues. The original measurement of the carrier was approximately $670,000. Our ultimate recovery of almost $2.2 million was well in excess of the carrier’s offer. ..We happily paid your fees as the results were worth the investment.

Robert Armitage, Chairman

Noyo Harbor Commission

Once again we would like to thank you for your professional support during our dealings with our insurance company in regards to the fire we had at our warehouse

Soloman Gabbay, CFO

Gibson Overseas

I am writing to you today to personally thank you for your professionalism, your expertise and for the superior job you performed in assisting us with our loss... You made us believers. At first, we were a little hesitant about hiring The Greenspan Co./Adjusters International, but dealing with you made us glad we did... We were very impressed on how you carried out your duties in an efficient manner. Both your knowledge and expertise in dealing with Royal Insurance helped make a difficult time much easier.

Todd S. Kaplan, Chief Executive Officer

M & T Marketing

We would not have been nearly so thorough in identifying valid claims without your help. Our preliminary misgivings about distances between our respective offices were quickly eliminated by the promptness of response and ready availability of you and your staff. The claim settlement was accomplished without jeopardizing our long-term relationship with the insurance agent or the insurance underwriter.

John N. Howard, President

Natrochem, Inc.

We were very impressed with yourself and your staff of experts, all of whom were extremely efficient, helpful, and courteous…We always felt secure knowing that our interests were well protected and that as a result the settlement we received was fair and arrived in a timely fashion.

Helene F. Sobol and Lesley Leonhardt,

Owners and Directors - Images of the North

In comparison, your competition in the Manualoha complex did an extraordinary sub-standard job. It is my understanding that they 'underbid' your company by a small amount. This occurrence is living proof that you 'get what you pay for.

John Halliday

Smith & Nephew Richards

The settlement was beyond my expectations and almost three times what we thought it would be…I knew there were going to be numerous issues. Co-insurance penalties was a huge problem as my insurance company tried to reduce the amount of money it owed by claiming I did not adequately insure the building. There were attorneys, contractors, fire department folks, investigators, ATF, and numerous other entities that were involved in this claim. Your team dealt with them and the army of insurance consultants very well. You got the best result and your effort to negotiate the coinsurance, depreciation, and extra expense up front was excellent…I recovered much more than I ever thought I could have on my own. I paid almost $200,000 in fees for your services. It was worth every cent in terms of the service received. There is no way I could have negotiated the settlement you did.

Max Smith, Esq.

Red Mountain JV

It was only through your efforts and knowledge that Chrysler First received a settlement far in excess of what we had anticipated. It turned out that what appeared to be a simple fire damage claim for a Phoenix, Arizona property was, in fact, more complex. Issues involving asbestos removal, replacement cost versus actual value, developer's profit and overhead, depreciation issues, etc., became a matter of dispute. Due to your role in dealing with our insurance company, especially in the area of applicable state and federal statutes, Chrysler First received a very satisfactory settlement…As a real estate asset manager who deals with a magnitude of 'professionals' in various aspects of the industry, I can say it was refreshing to meet a true professional. Your timely response to phone calls and your patience in educating Chrysler First to its different options - while looking out for our interest - was recognized and appreciated.

Patrick E. Furlong, Assistant Asset Manager

Chrysler First

You were there for me when I needed you...emotionally and professionally. You took the time to explain those things that needed explaining and you had the expertise to get the job done...quickly, efficiently and graciously. Your expertise resulted in a 100% increase in my settlement. The peace of mind you gave me as I observed your professionalism and competence in preparing the necessary information needed to resolve my claim had a calming effect and allowed me to go about my business without concern.

Jacqueline Lerman / Jackie Collins

We were all so excited to have moved into our newly renovated building in June, only to have our hopes and dreams shattered just one month later. We were in a state of shock and did not really know where to begin but we knew that we must not waste any time if we expected to serve the young people in the community. Our main concern was for the children and what they would do if they were deprived of the summer program that they had been eagerly anticipating. When it was suggested that we engage the services of The Greenspan Co./Adjusters International, we really did not know what to expect. However, since we did not have the experience nor the expertise to negotiate with the insurance company, we felt that it was important to have the services of a professional adjuster…We cannot thank you enough for all that you did for us. We know that without your knowledge and expertise, we would not have been able to be 'up and running' within days of the fire. The temporary repairs have also enabled us to offer our youth programs to an even larger number of youth from the community. What impressed us most about your company was the final settlement figures. You were able to obtain the maximum amount from our insurance carrier. We know that had we tried to negotiate on our own, because of the complexities of the insurance coverage, we probably would have settled for less.

Niculia Williams, Executive Director

Strawberry Creek Center Berkeley Youth - Alternatives

Your company was very prompt in accessing my loss and preparing the necessary complete documentation for a speedy insurance recovery. My claim was acted upon in a very timely manner.

Cuyler H. Leonard, DDS

Leonard Farms

The bottom line is that we simply could not have recovered from our disastrous fire without your professional assistance. Like most, I was initially skeptical of independent adjusters and at the time of the loss, I was positive I could go it alone. However, it soon became apparent that there would be no help forthcoming from my insurance carrier without prolonged negotiations on every issue. Turning those negations over to you allowed me to concentrate on returning my company to production and distribution. To those clients who will read this letter... The Greenspan Co./Adjusters International knows more about the insurance industry than the average businessman. Let them battle as equals with your carrier... the relatively small commission paid to The Greenspan Co./Adjusters International was more than made up for by the eventual size of the claim I received. I estimated they doubled what I could have negotiated myself... their accountants prepared documents prepared documents with teeth for me. The time they spent preparing spreadsheets and quantitative evidence freed my staff to resume normal duties. Simply returning to production, handling personnel issues, and sustaining sales and accounts is overwhelming enough.

Jon Goldenbaum, Vice President

PolyFiber Aircraft Coatings

In the months that followed, it became clear that you are indeed knowledgeable about insurance processes. In addition, you have a keen sense of strategy, and highly effective people skills. You patiently shared your strengths with us and for that we are deeply grateful. We’ve often commented to friends, “When we have our taxes done, we hire a professional”. Now we are in a situation that we have never before experienced, so we are hiring a professional to guide us in our claim… Beyond your expertise, you gave us your friendship. You were always there for us, let us in a window of your own family life and “held our hands” when that was that was most needed.

Fred & Ceil Sharman

In all cases filing a claim is the first step in getting the settlement. The amount of detailed information required can be supplied by a client, however, the professional presentation of the claim is what produces a good, fast and fair settlement. This is the kind of help we got from The Greenspan Co./Adjusters International.

James H. Cederquist, Controller

Durable Homes Inc.

Starting from the date of our fire, your office gave us comfort and support and guided us through some problems which developed early and which at the time seemed insurmountable. Your office could not possibly have been more cooperative and understanding especially in the early days after the fire. Certainly our ability to become operational within a short period of time was due in part to your invaluable assistance.

Joseph Wein, President

Buchalter, Nemer, Fields, - Chrystie & Younger

The expertise that your firm exhibited during our initial discussions ensured our company that you would be able to achieve a more favorable settlement than we ever could and the results proved that. There was a minimum interruption to our organization while your staff gathered that appropriate information to process the losses which enabled us to concentrate on operating our business. Your firm clearly showed a level of knowledge and skill that proved to us that the choice we made in securing your services was the correct one.

Douglas L. Pereira, Corporate Controller

Clothestime

I have always believed that we are intelligent people with a good dose of common sense and business sense, we have a combined 81 years of professional law enforcement employment, we have owned our own businesses, and we have accomplished higher education degrees and raised a family. I was reluctant to talk to an independent adjustment representative. I felt we could probably handle all the required paperwork and rebuild without major complications despite working long hours and having lengthy commutes. I was entirely wrong. We would not be where we are in our recovery today without the assistance of Bruce Tibert and his team of professionals. I could go on for pages abut all the things they knew that we did not, but instead, I will tell you that if you make the very wise decision to seek the assistance of an independent adjustor, you will find no better team than The Greenspan Co./Adjusters International.

Bill & Gale Bowen

Now that our insurance efforts and legal skirmishes are all complete it is time for us to extend some credit for a job well done. We are certain that many people contributed to this program, but we wish to single out one person at The Greenspan Co./Adjusters International who we feel did an outstanding job. That person is Ken Elkman. He clearly believed in what he was doing and he followed through. He always made himself available to discuss the many turns the program took, even when the situation did not appear healthy. Ken was not just positive, but informative as well. It’s a pleasure to deal with people who know what they are doing, who believe in it and can convey that to their clients. In retrospect, we felt that we were well informed and well served.

Jay Roth, President

Braemar North Ranch Homeowners - Association

Your attention to my questions, and timely responses whenever I needed help understanding the process, got me through some very difficult days; through every step of the process you have been such a professional and so easy to communicate with…You truly made what had resulted from a traumatic incident for me, into a much less overwhelming project to take on. I had complete trust in every recommendation and piece of advice you shared with me. I always knew you had my back!

Linnea Sylvester

As a non-profit organization, we were not prepared for the aftermath of a fire such as our building suffered in January of this year. If it had not been for your company, we might still be puzzling over how to inventory the losses and submit the claims. The Greenspan Co./Adjusters International helped turn a disaster into a reasonable and manageable situation.

Mariko Laniado, MFCC, Executive Director

The Wellness Community-Westside

As a licensed general contractor and Real Estate Acquisition Specialist for the government, I was reluctant to hire someone to negotiate for me. However, when things went from bad to worse in my negotiations with my insurance company and with the stalls and run-a-round, it was a great relief to turn over the negotiations to a Professional Loss Adjuster.

Rich Barbaccia

Your technical expertise and knowledge have proven invaluable in terms of advising us of our rights under the policy, ascertaining the dollar values of the losses, and negotiating equitable settlements.

Joseph W. Martin, Controller

Carriage Industries

His patience and understanding in our particular situation, where twenty families were forced from their homes, was matched by his perseverance and sense of urgency in coming to a satisfactory conclusion.

Steve Alexander, Business Manager

Fernwood Homeowners Association

It became quite evident in the days following the fire that we were in over our heads. With the pressure from our insurance company to settle fast and low, hiring The Greenspan Co./Adjusters International was clearly the best decision we made. Not only did The Greenspan Co./Adjusters International have the available resources to accurately assess our loss and negotiate on our behalf, I also believe we would not have received the last installment of our settlement without your assistance.

Marrianne McBride, Executive Director

Boys & Girls Club of Cloverdale

I cannot commend your organization more highly and must say that everyone, from the adjuster, inventory expert, construction cost estimator to your administrative staff, dealt with me courteously and professionally. Clearly, a team effort on everyone's part. You are consummate professionals. Your consistently demonstrated integrity, knowledge, people skills and attention to detail. I am convinced that we recovered substantially more than we would have otherwise had we not retained your services.

Gary Machabee, Owner

Machabee Office Environments

...It is fair to state that the settlement that you ended up negotiating with Safeco Insurance was far beyond what our expectations were. Safeco initially estimated our loss at approximately $240,000. Ultimately, through your efforts…we collected in excess of $507,000. That’s over a 200% increase in our recovery. Obviously, your fee was miniscule compared to the increased dollars you collected. You left no stone unturned and we were able to upgrade our building substantially.

Steve Herrin

Steve Herrin Plumbing Heating & Cooling

When our RV dealership suffered a fire last year no one could have prepared us for the nightmare that followed. We knew how to run our company. We figured how hard could it be to recover from the fire? Besides, we were insured and thought our insurance company would take care of us. It became apparent very quickly that we were out of our league and needed professional help...We had numerous issues to deal with such as coinsurance, business interruption, extra expenses, and valuation of our building and contents loss. We now know how important it is to hire an expert to help guide through the process and undertake the monumental task of assessing the value of everything lost…Your team was very proactive and professional...We can’t thank you and your team enough for your hard work and dedication.

Judy E. Roberts, President

Rocky Mountain RV & Marine

Our hotel in Seaside, Oregon, suffered a severe windstorm loss in December 2005. We were overwhelmed by the extent of damage and the lack of any help from our insurance company. At the onset the insurer’s adjuster stated that the damage was less than $10,000, which was below our policy deductible, and simply closed their file. We were unsure of hiring a public adjuster at first. We were very fortunate to have found your firm to help us. Your team did a wonderful job of properly investigating, measuring, and negotiating the loss…With your hard work we were able to settle the building claim for several million dollars, which was the right amount that we were owed to restore the hotel back to its pre-loss condition…The fee we paid of almost $250,000 was well earned and more than likely much less than legal representation would have cost on our own.

Terrance J. Bichsel, President

Best Western Oceanview Resort

...we thought we were doing the right things by allowing the insurance company to evaluate and establish our loss. After meeting with Greg and learning about the correct way to evaluate a claim I knew then how much the insurance company had diminished our loss...Immediately after hiring Adjusters International we saw action taken by your and the team of people helping us. We knew then as we do now that we made one of the best financial decisions possible. Your experts acted in our interest and were able to secure an outstanding settlement on our behalf. Your efforts truly paid off and we are still astonished at the $100,000.00 + you were able to negotiate above and beyond the insurance company's initial offer to us...In a world where it seems nothing turns out as good as it sounds you are the exception.

Rick Tichman, President & Cindy Shearman

Impulse Media Sales, Inc.

I didn’t know what to do, so I turned to you for a variety of reasons… I knew you had the knowledge and expertise to help me. You came through with compassion and understanding. You have continued to offer support and advice, steering me in the right directions on many issues and for all of this I will be forever grateful.

...The fire was extremely disruptive to our business. It severely damaged much of our complicated equipment, destroyed much of our inventory and interrupted the start up of our major contract…Your team was on site and was totally devoted to our cause from the beginning. We are a very small organization and had neither the manpower nor the expertise necessary to properly assess and value the damage. By working with you we identified losses that we would have missed. Further, our bank and our customer were both impressed that we reached out to professionals to assist in resolving out claim. You kept us informed and kept your entire team fully engaged. Our initial concern was that we were too small to be of interest to you. You treated our loss in the same manner as you would have treated your own.

Michael J. Chutz, President

Hawaiian Waste System, LLC

I believe the satisfactory settlement with our insurance carrier was due solely to the thorough and professional manner in which this claim was handled by your company… Thank you for your superior business practices, advise and support that made this ordeal more bearable.

Galen Klokkevold, President

Interstate Plastics

Due to the size of this fire, we elected, for the first time, to hire a public adjuster to manage our claim…From the beginning, they took complete control of the adjustment process. They quickly digested our complete commercial policy and uncovered areas of coverage we would not otherwise have identified. They managed our claim in a very professional and concise manner. Their requests for information were well thought-out and precise. Their established relationships with the insurance adjusters proved very helpful in facilitating the fair and swift adjustment of our claim. Paul and Sandy did an excellent job in managing our adjustment process. Due to their expertise and hard work, our company received a significantly higher settlement than we would have been able to recover on our own.

David Friedman

The Friedman Companies

In our more than 45 collective years in the news business, Craig and I never dreamed we would be reporting our own disaster, but the Eastbay Firestorm changed more than our dreams. You are very skillful, Randy; not only because of your encyclopedic knowledge about insurance matters, but also because of your personal sensitivity. Had we been negotiating for ourselves during these two years since the fire, we might have thrown our hands up in total despair, but you stayed at the table and eventually convinced State Farm to do what was fair and just.

Betty Ann Bruno

The professional manner your firm demonstrated in the skillful preparation and negotiation of our client's claim far exceeded both our and their expectations. The real and personal property documentation was a work of art. Furthermore, The Greenspan Co./Adjusters International's accountant devoted a tremendous amount of time in the research, understanding, and overview of our client's business operations so as to be in a strong and well informed position to best present the business interruption claim. In working with you, Randy, it was obvious that your personal direction and application of the insurance policy provisions, along with your accountant's talent, was a combination that effected a settlement that not only far exceeded our expectations, but was six times the amount the insurance company had reserved for our client's loss.

Richard T. Hughes, C.P.A., Accountant for

San Joaquin Valley Dairymen's Association

You and your firm were professional and competent in preparing the packages of information needed to resolve the claims. You were also very responsive to the many meetings required to help conclude this in a timely manner.

Albert Sandy Gallin

As we both know, insurance policies are subject to interpretation. Also, theatre sales and accounting are unusual in the business world without conventional inventories, sales patterns. That meant I needed expert advice in assembling and presenting our claim. The Greenspan Co./Adjusters International staff listened carefully to the structure and flow of our accounting information and helped us sift through the documentation to construct our claim. As a professional accountant, I am confident that we covered the scope of the claim thoroughly.

Faith Raiguel, Chief Financial Officer

Center Theatre Group - Ahmanson Theatre·Mark Taper Forum

Your dealings with Allstate and California Fairplan always struck me as at once smooth and tough, charming and knowledgeable. And you got results: we ended up with much more money than we would have without you.

John Hancock

My home and all of its contents was either entirely destroyed or damaged beyond repair by the fire…To lose everything is, I think, by any reasonable measure, a deeply traumatic and incredibly stressful event. One is immediately made homeless, stripped of all measure of comfort and placed into what can only be described as extreme financial and emotional uncertainty…Having one’s day-to-day existence, as well as one’s future, thrust into the hands of a major corporation – insurance companies wield enormous control over the claims process – also is extremely stressful…I actually had never heard the term ‘public adjuster’ until I experienced the fire that destroyed my home…The workload, negotiations, process and technical requirements required by insurance companies in order for a homeowner to recoup a loss of this magnitude is nothing short of overwhelming. The average homeowner has neither the professional expertise nor training to work effectively on his/her own behalf to ensure he or she receives the full claim amount due under terms of the insurance policy…I can say with 100% confidence and knowledge that due to Jessica’s professional ability, intellectual capability and tenacity on my behalf, I received insurance reimbursement far beyond what I would have been able to achieve on my own…She was one of the most customer-focused service providers I have ever met…Every email or phone call I made to her was answered promptly. She also was incredibly patient, kind, and considerate to me on a personal level, offering emotional support for an event that was without a doubt one of the most difficult I have ever faced in my life. She was also an aggressive yet entirely ethical advocate on my behalf…As difficult as this process was, there is no doubt in my mind that the process would have lasted much longer and I would have endured much greater personal and financial hardship had I not had Jessica as my advocate. Jessica Bivens literally helped me reestablish my life.

Christine Castro

When Rino introduced us to Eric Metz, everything he said came true. Eric attended numerous meetings that we could not attend because of our business. Eric wrote many letters and made more phone calls than we could ever make because of our business. Eric assured our insurance company paid 100% of our damages; not just what they thought was damaged. Eric also assured our contractor, mortgage company, and insurance company were all in sync regarding making the claims process go smoothly. Not only did The Greenspan Co./Adjusters International allow us to run our business as our claim was being professionally handled, but they assured we got everything we were owed at the same time.

Sally Anne Harris

...until we had a big fire, we were an asset to them. We became a liability. Perhaps the facts illustrate the point best... Travelers initially estimated our building loss at $2.8 million. You settled it for $6.4 million plus $770,000 for code upgrades... Travelers initially evaluated our personal property at just over $750,000. You settled our personal property claim for $1.9 million... It is clear to us that you and your firm serve the community well. Your interests are aligned with those of your clients. Yes, you get paid handsomely, but you earn it and deserve it when you retain results like you did for us.

Brian Walker, Ed.D., Superintendent of Schools

Dos Palos / Oro Loma Joint Unified School District

Unfortunately, we all have some basic faith that since we have always paid our premiums on time and in good faith, that when we called upon our policy it would, in fact, act with the same integrity. Please be advised, this is not always the case. If my husband and I had not retained The Greenspan Co./Adjusters International to adjudicate and settle our claim, we would have lost tens of thousands of dollars... The Greenspan Co/Adjusters International has an incredible staff that brings a level of expertise and honesty that is often hard to find. They are extremely knowledgeable on all facets of claim management and analyzing policies for maximum reimbursements.

Rey and Kathy Corona

Without The Greenspan Co./Adjusters International, and especially the services of Jessica, we would have gone through massive bureaucracy and fear-based hell. Instead, things remained reasonable and logical and every time we got nervous or felt panic coming on, Jessica at The Greenspan Co./Adjusters International calmed us down, told us what we needed to do, and helped us do it.

David Hoffman, CEO / Varied Directions, Inc.

...the decision to hire your firm’s services was the best one we ever made. It was a wise investment...”

“I know that there was an outstanding $30,000 on the business income claim that you were trying to pursue, but due to shortcomings in our paperwork, made it very difficult for your firm to document. Even though I had told you I was happy with what we received, this did not stop you from continuing to pursue these proceeds…When you called me up the other day to tell me that you were able to secure an additional $43,000 of new monies, my father and I were ecstatic…I guess this is what makes you and The Greenspan Co. / Adjusters International so successful. You go well beyond what the Insured’s expectations are.

Gus & Rosalio Calderon, Owners

Calderon Tires & Wheels

Our loss was certainly not easy to measure. Your staff of building experts prepared a greatly detailed building estimate that carefully measured all of our damages. Much of our stock was also damaged to varying degrees, which made the detailed quantification and evaluation a very difficult task. Our equipment and machinery was still operational, yet you were able to negotiate a generous repair/damage allowance for machinery that was exposed to water and potential future corrosion. Our business interruption loss was also quite complicated. While we were able to complete most of our current orders at that time, we suffered a substantial loss of opportunity. Our normal margin was eroded by inefficiencies due to working in a damaged facility. Your team of professionals successfully identified and demonstrated this loss by developing a model which measured and supported that loss of opportunity and allowed us to recover appropriately. Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss - even those which we didn't initially recognize - were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.

Jay R. Cope, Vice President - Operations

Services - Gerber Childrenswear, Inc.

Not only was the loss of the building and contents a tremendous blow to our educational program, the work in preparing our claim for the insurance company was overwhelming. Without your assistance, we would never have reached a fair and satisfactory settlement with the insurance company…Now, with our final settlement of $2.1 million for the building and contents, or nearly a full $1 million more that we had dared hope for, we are convinced that any school system suffering such a catastrophic loss should make its first phone call to Adjusters International. It was definitely the best step we could have possibly taken.

James E. Lee, Superintendent

Concordia Parish School Board

The Boles fire in September 2014 is one I’ll never forget. It was the most horrible thing to ever hit Weed, CA. Over 100 homes and buildings were lost in this fire. You and your team took so much pressure off of me and my family. Your persistence with our insurance company in getting them to understand the quality of our home, its surroundings, and the items they missed in their evaluation resulted in us getting our policy limits paid. As a Police Sergeant, I was already a busy man and knew I would need the help of professionals. By retaining The Greenspan Co./Adjusters International’s services, they were able to maximize my recovery. I couldn’t be happier!

Steven Shannon

. . . it is also important to get professional help in settling a large claim. The insurance company sends professional adjusters and estimators, who work for them. It is helpful to have professional people who work for you too. One of the mistakes we made was not involving professional folks on our team early (emphasis added). I would recommend hiring a public adjuster. The company we used is The Greenspan Co./Adjusters International, and they were VERY helpful. They will be able to bring in other experts that are needed, and you can be assured that these experts will be well qualified and fair. Our contact was Randy Goodman, 1-800-248-3888.

Reverend Jim Crawford

First United Methodist Church

Pero gracias a la ayuda y a la excelente asesoria de “The Greenspan Co./Adjusters International” y su contador general Sr. Chris Glenister CPA, La aseguranza nos pago perfectamente nuestra covertura. Esto no habria sido possible sin la ayuda de ellos.

Sr. Juan Mireles / La Chiquita

I write this letter to express our sincere gradtitude for the prompt work in reaching an exceptional settlement from the insurance company. The fire had damaged not only our buildings and machinery but our raw materials had all been compromised by the fire that was not able to be contained. The damage was so vast we were not able to continue our normal operations. Upon introduction to The Greenspan Co./Adjusters International, Mr. Gordon Scott explained thoroughly the processes of settlement and with his lead adjuster, Bruce Tibert, the execution in reaching a truly exceptional settlement went seamlessly. Furthermore we are impressed by the effort to always communicate developments about our claims and grateful that our expectations were reached.

Stephen D. Kim, Fontana Recycling Center

We deeply appreciate all your information, guidance, and persistence in the long and trying process of settling our fire insurance claim. At many points along the way, your knowledge, expertise, and objectivity have helped us navigate through a very difficult period in our lives. I do not believe we could have reached such a positive settlement without the help of you and The Greenspan Co./Adjusters International, especially given how the carrier's actions made it clear early on that their main interest was not in helping us but evading payment, as well as the recalcitrant, even surly, nature of the provider's adjuster throughout the process.

Kirk Glaser, Miranda Janeschild

Our firm has been building luxury custom homes in the Central Oregon, SW Washington and Portland Metro area for eighteen years. Towards the end of construction a devastating fire destroyed the Thompsons Home. The day of the fire I reached out to the members of a building networking group I belong to and was referred to The Greenspan Co./Adjusters International. Although I am competent in business and construction matters, retaining The Greenspan Co./Adjusters International at the onset was the right thing to do. There were complicated issues at play such as coinsurance, reporting of values, scope of damages, damages to uninstalled items, soft costs, and matching of finishes. With your background in insurance and the support from your team of experts, The Greenspan Co./Adjusters International negotiated an unbelievable settlement. You doubled the original offer.

Jeff Haggart, Haggart Luxury Homes

When our Oxnard location burned- a total loss- we were surrounded by adjusters wanting to talk to us. We were told by our insurance company not to talk to them. Needless to say we were very confused. We didn't even understand the coverage we had been paying for the last twenty years. From all the confusion emerged Jerry from your office who explained to us our options, and quelled our fears about how to proceed. His professionalism, along with his associates, was just the beginning of what turned out to be an incredible learning experience. Throughout the process your team was always professional, but most of all patient in answering the many questions I posed- sometimes the same one again and again… I am confident that had we not brought you on to our team, we would have left hundreds of thousands of dollars on the table. Your fair commission was worth every penny.

Vincent J. Vaccher, President/CEO

Mar Vac Electronics

Though I have owned several homes, I am not a contractor, and the many ins and outs of construction were somewhat mysterious to me. Since this was my first, and hopefully last fire, I am also unaware of the subtleties of negotiating with a reticent insurance company. These two elements would have made my claim to Safeco a walk in the park for them. It would have left me with tens of thousands of dollars less that I now have recovered, thanks to the diligent work of David Verbits, who was my advocate during this extremely complex process.

Nancy Fox

It took approximately six weeks of frustration and wasted time after my fire to realize that I needed help in dealing with my situation…Engaging your services was one of the wisest business decisions that I’ve ever made. There is no doubt that you were able to recover more than I ever could have on my own.

Dave Cusato

Sunrise Grill & Pancake House

...We will now have the means to rebuild and reopen our restaurant to the relief and satisfaction to all of our employees and our loyal customers who have stayed in contact with us over these months.

Joseph S. Y. Hu / Bob's Big Boy Hawaii

Hospitality Hawaii Corporation

You guided me every step of the way through the difficulty process of scoping the damage, identifying the code upgrades, obtaining loss of rents, and applying the insurance policy in a manner to maximize the insurance policy benefit. You negotiated an excellent settlement on the repairs. I was able to recover more than I would have on my own. Thank you. You folks know your stuff.

Steven Levan, Owner/President

Levan Boise Real Estate Holdings, LLC.

Betty and I were just talking about it the other day and both agree that the scope of the whole adjustment was enormous and we feel that you were able to do much more than we were even aware needed to be done. We know you got us a much better settlement than we would have gotten on our own. And your understanding of the whole process helped to speed up the process.

Jim Summers

The Apple Companies - Apple Mountain Printing & Computers

Without his (Dow’s) help as my advocate, I suspect the settlement figure would have been about half what I eventually received. Additionally had he not been so effective in pushing things through, I suspect the insurance company might have been rewarded by my giving up too soon. I discovered The Greenspan Co./ Adjusters International through an internet search and made a phone call, which I expected would mean leaving a voice mail and hearing back several days later. But to my surprise a very competent and caring person took full details of my situation, and both you (Dow) and Clay on site to meet with me the very next day! Please express my genuine thanks to your whole team.

Our home of nearly 20 years was lost. Each part of the house, filled with so many fond memories, so many objects that held meaning for us, all now gone. Needless to say, we were stunned confused, bewildered, full of grief and vulnerable…We felt that we were meeting with someone who truly cared, who truly wanted to be helpful. We experienced Blair as warm and comforting. His kind sense of humor was much appreciated at this difficult time. He was, as Jillian remarked, like a ‘soft place to land’…Understandably, insurance companies and those they insure may differ on what a fair settlement might be. Dudley has been our stalwart and assertive advocate, insistent that things be fair and done correctly, treating our situation as if it were his own. It has felt great to feel that such a skillful negotiator has been in our corner. We certainly could not have done the job on our own, both because of our lack of knowledge regarding so many factors involved in the process, and our emotional state – not to mention the fact that, both of us being in business, the demands on our time and energy would have been overwhelming…We are now rebuilding our home. Though it remains difficult to let go of our attachment to what we have lost, thanks to the hard work of the Seattle branch of Adjusters International, we now have the resources to create a new home, which we think we will come to love as much as the other. Dudley and the team will continue to shepherd us throughout the process until it is completed. They have stood up for us. They have been fair and clear and professional. They have calmly guided us through what felt to us like stormy and overwhelming seas.

Drs. Jillian & Roland Dougherty

As a property manager it has always been difficult dealing with these issues. Now that we have you to assist us with our claims we know there is no challenge we cannot face without confidence. You have become a feather in our cap that is invaluable as a property manager.

Garden Apartments

Drew Gibson, Manager

I really appreciate your work in helping us settle the fire loss at the Valencia Hilton. As you are aware, the business interruption recalculation portion of this loss was extremely intricate and your work saved us a great deal of time and eventually money.

W. David Little, Director Risk Management

Hilton Hotels Corporation

You were right; I should have hired your firm immediately after my fire loss…Jody spent a great deal of time in detailing to the Nth degree all of the personal property items that were in my home. Through her efforts and your excellent negotiating skills with the Farmers adjuster, Sharon Sims, The Greenspan Co. / Adjusters international ended up securing an additional $121,000 on top of the $48,000 that Farmers Insurance had originally measured my personal property loss to be.

Marlene Davalle

In May, a fire erupted in one of our tank farms in excess of 2 million gallons of tank cooperage, in addition to substantial filtration equipment, critical electrical, refrigeration and process piping infrastructure. Given the magnitude of the loss and our inexperience of handling a claim of this nature, we felt it important to employ the assistance of professionals in this field...After interviewing a number of firms that work in the area of insurance recovery, we selected The Greenspan Co./Adjusters International...We appreciate the manner in which The Greenspan Co./Adjusters International took the lead in handling our claim. It allowed us to focus on running our affairs in the ordinary course of business while The Greenspan Co./Adjusters International worked in the best interest of our company in dealing with the insurance company. Given the outcome of our claim, we would not hesitate to recommend The Greenspan Co./Adjusters International to anyone who needs assistance with an insurance claim

Matthew S. Towers, O'Neill Beverages Co. LLC

I remember well when your father came out to our office to help settle with the insurance after our big fire. We certainly appreciated how quickly he responded, and the wonderful, dedicated service we received from him.

Esther L. Snyder, President

In-N-Out Burger

I never realized the complexity and details that were involved in obtaining a recovery of this magnitude. Mr. Johnson not only addressed all the problems that arose, but took control of structuring the claim to benefit our firm. It is obvious to me that Mr. Johnson is a pure professional in his field in regards to major fire loss claims. The investigation and settlement of the claim was done in a timely manner as not to lose us more valuable time. The actual dollar amount of the recovery is beyond our original expectations. I have no reservations in recommending your firm…

Ray Watt / Mark Humphries

Watt Industries - (Now: Developers Management Services)

We sincerely believe that we would not have received anywhere near the satisfaction for all of the time and money we had put into remodeling the house had it not been for your assistance. Further, your guidance on developing our contents' list was invaluable, and your ability to prepare materials to the adjuster's requirements certainly helped expedite the process.

Denise Novoselski

Miramar Publishing Company

As Chief Financial Officer of NEC, I constantly work with attorneys, bankers, brokers, underwriters, consultants, and tax and audit professionals. Without reservation, Bill is amongst the very best in ability, seasoned professionalism, and maintaining a mature and rational approach in resolving difficult matters. Equally important was Bill's unrelenting effort to bring the claim to a successful closure. In short, Bill's services were unparalleled and world class.

Keith K. Ogata, CFO

National Education Corporation

Not only were you thorough and knowledgeable about the asset listing and the prices, but you were kind, patient, and understanding…I particularly want to point out that you seem to know when Kathy was getting exhausted by the process and called a ‘break’ at that point. Your timing was excellent, and it enabled Kathy to get through a very emotional process without collapsing. I am impressed and amazed at your tenacity and your understanding.

James T. Danaher, Esq.

The need for proper settlement with our insurance carrier was critical to the survival of our business. With the aid of you and your staff, we were able to obtain a fair and realistic settlement based on the coverage and the losses sustained.

Darold R. Winn, General Manager

Herold & Mielenz, Inc.

...When this total loss occurred, to my mother’s home of nearly 50 years, we knew we were faced with some daunting decisions, and The Greenspan Co./Adjusters International made the process much easier and understanding. …You helped us so that our claim was maximized, but we ere able to do so without having to rebuild the home from the ground up. …you assisted us in the painstaking process of re-creating an inventory of thousands of individual items in the home, for purposes of maximizing our claim.…With Bruce’s knowledge and help, I was able to obtain a cash settlement regarding my mother’s living expenses allowing her the comfort to determine how and where she wished to reside.…Bruce met with the insurance company and convinced them that is was to their and our benefit to effect a global settlement on all coverage’s without having to rebuild my mother’s home. These efforts secured a substantial settlement for my mother allowing her to move on with her life....Without the tenacious efforts on the part of The Greenspan Co./ Adjusters International, we would not have been able to accomplish the above.

Kenneth Meislin

Meislin Investments

As you know, the fire damage at our Fresno High School was extensive in terms of physical impact, costs ($2.3 million) and subsequent issues related to DSA, mold, and ADA concerns. The Greenspan Co./Adjusters International did an admirable job in keeping the claim on track and aggressively pursuing all claim dollars we believed were entitled to us.... As a result of your personal perseverance, ability to decipher reports and preparation of supporting documentation, you were able to fully and accurately present our claim in the most positive manner. Your attention to detail was key in allowing us to secure an additional $900,000 above what was originally estimated for the claim.

Andrew De La Torre

Director-Benefits & Risk Management - Fresno Unified School District

I'm not the first person whose business burned to the ground, but I felt like it! In the days that immediately followed I had to make the all-important decision to use a private adjuster or to rely on my insurance company for a fair settlement. I called someone on The Greenspan Co./Adjusters International's reference list, in this case another nightclub owner who had suffered a bad fire six months prior to my loss. I think this was one of the best moves I've ever made in business. That owner recommended Arnie Abramson. Here's why I liked working with Arnie: 1) He was readily available by phone. 2) He gave me clear advice based on his extensive experience. 3) He maximized my settlement to 100% of my policy's limits. 4) He's a nice guy who made this whole process easier.

Bob Stout, Owner

Wildcat Lounge

Your professionalism with our carrier was appreciated and your ability to work with the limited information the school district was able to provide you was amazing…Thank Scott for selling me on the idea to use your firm and thank you all for helping me to look good to my management.

Cheryl Johnson, Director of Risk

Management - Dallas Public Schools

Frankly, we hadn't even heard of public adjusters before the fire, and were unsure of whether your services would be needed…You and your company did all of this and more and I believe, as does my family, that we never would have received as much as we did, had it not been for your company's services. We wouldn't even have known where to begin. Finally, I have to thank you for always letting my family know what was going on during the whole process. I am certain our claim was not the largest claim you've ever dealt with, but you treated us like it was just as important as a million dollar claim.

Radlyn C. Mendoza

Mendoza's International Foods

Had it not been for your competence and experience, it was a certainty that the negotiations would have dragged into months, if not years. Thank you for your patience with us, recognizing very well that we had just gone through a very stressful situation.

Anna Wang Kao, President

Genghis Khan Furniture

After the carrier assigned their second independent adjuster to our claim we were facing the challenges of a co-insurance clause in our policy, we made the decision to retain Adjusters International. Your professionalism, knowledge, and tireless efforts led us to recover policy limits. To put it simply, your team did exactly what they said they would do and remain very thankful.

Bill Douglas

El Portal Hotel

There are times when out of the ashes of a tragedy, comes a shining light...You both are responsible for guiding us through a terrible process working for almost a year negotiating with what is supposed to be an insurance company that is on our side...boy did we learn a lot.

Gail Hayes

Right from the beginning it was apparent the insurance company was not going to deal fairly. Their inadequate offer to settle on the structure for a mere $250,000 was shocking. We are extremely grateful for you coming to our aid. Without you and your team’s expertise and your detailed valuation of our loss we could never have reached the settlement you were able to negotiate for us in excess of $1,000,000…You and your team were there for us every step of the way. You persevered and were able to guide us through this nightmare, allowing us to recover much more than we could have on our own.

Dr. David Blackmer

...you were extremely helpful in handling the claims on behalf of the Client, from reviewing the policies, attending site inspections with the insurer's experts, attending meetings with the Client and assisting in quantifying the actual and potential losses. Your team conducted themselves with extreme diligence, integrity and absolute professionalism. With the assistance and guidance of these professionals, Mauna Kea Resorts reached an amicable resolution with the insurer.

Lanson K. Kupau / Kobayashi, Sugita & Goda

I am sure Adjusters International was responsible for our receiving double what we would have without their help in settling our claim.

Dave Snelson / Magic Valley Livestock Feed

...We liked Steve and Gordon and wanted them to handle everything. But we trusted in their judgment and needless to say, they were right. Although they were always involved, it seemed like everyone on your team was an expert including you, Allison and Chris. You and your firm were very knowledgeable in the handling of our stock claim, Loss of Income coverage and all of the other coverages we didn't even know that we were entitled to under our policy of insurance. I could see how valuable it was and how happy we were to have the expertise to deal with each aspect of our claim. Your efforts to deal with all aspects of our claim allowed us to focus on reopening our business and for that we are truly grateful...

Ali Najib, President / Frenze Bridal

I told him that I was an attorney and I initially had the idea that I could just handle all of this by myself. After all, I had been the general contractor on building my own house – surely I could handle a fire loss…Then I told him that we had a meeting in my attorney’s office in Seattle with Gordon and KC and they explained what they could do to help me. My attorney and I looked at each other and both said “no way could we do all of this ourselves.” For one thing, my attorney didn’t have the time to work on all the fire loss issues and if I tackled it alone, I told “Richard”, it would have taken me 5 years to do all that Adjusters International did for me…I explained that just the PROCESS and getting your loss claims in a format that the insurance company will accept is daunting. Then, I told him that AI fights for you – when the insurance company wants to use “national tables” and depreciate everything – even a lot of your new stuff…it’s maddening, and without AI and namely, Drew Lucurell, to go to bat for me, I would have been sunk. I told him that he would more than recover any fee paid to AI just by having them work for him vis-à-vis the insurance company, who basically wants to settle early, settle cheap and SCREW YOU!

Carole Hauskins

We have used your services several times now and made it part of our disaster recovery program for all of our properties. We have always gotten tremendous results with you. We look forward to a long and prosperous relationship…As always you do a great job and make us look great to our property owners. (2008)

It’s how I handle such bad luck that counts…Your complete and professional accounting of damages puts our property owners at ease that their single biggest investment is in the best hands possible. (2011)

Dave Chamberlin, Manager

Hidden Glen Apartments

The fee was reasonable, your people were competent, and the settlement was more than I had hoped for.

Ken Farson

Church Press

It was interesting, immediately after the fire our insurance company wanted us to use their preferred vendors and recommended we demolish the home right away. We were so lucky we listened to you and did not put our trust in our insurance company whom we thought would look out for our interest. If we had demolished our house or listened to our insurance company we would have lost pertinent evidence that helped secure the details towards our final claim award amounts. We then researched what a Public Adjuster is and how they can assist in the claims process and talked to others that had used public adjusters. We found that The Greenspan Co./Adjusters International was well known as the premier Public Adjusting firm. By diligently documenting all aspects of our claim the final settlement you achieved was more than $350,000.00 higher than what was originally offered on our house. Plus our personal property settlement was $250,000.00 more than our insurance company tried to get us to settle on. By taking charge of the adjustment process for us, your services allowed me to focus on running my dental practice and allowed Melissa to minimize the distractions for our children. You kept us informed each and every step of the way and always made yourself available to address our questions and concerns. Our minds were set at ease and we were extremely impressed by your diplomatic approach. Your team was on site and was totally devoted to our cause from the beginning. By working with you we identified losses that we would have missed. You treated our loss in the same manner as you would have treated your own. I am convinced that hiring The Greenspan Co./Adjusters International was the right choice. The additional payments you were able to secure far exceeded the cost of your services.

David Gibson, DDS Livermore Dental Care

Then came the tedious and time-consuming business of dealing with the insurance company for the loss of my building and its contents. I was confident I could handle this claim on my own; everything was an apparent total loss. And as a member of the Senate Committee on Commerce and Labor, which oversees the insurance industry in the state of Nevada, I was certain I would be treated fairly...I finally realized that retaining The Greenspan Co./Adjusters International was in my best interest. I can only express my appreciation for the excellent representation of my interests in this claim by your company.

Senator Bill O'Donnell

Nevada Legislature

We cannot thank The Greenspan Co./Adjusters International enough for the time and effort they put into our claim. We would recommend their services without hesitation.

Lorenzo and Kimberly di Bonaventura

Warner Bros. Pictures

Pizza Hut of San Diego, Inc. appreciates the efforts and professionalism demonstrated by yourself and The Greenspan Co./Adjusters International. Pizza Hut believes it has received a fair and accurate settlement in a timely manner, primarily due to your factual investigation and persistence.

Mike Dobrota, Director of Real Estate

Pizza Hut

Your tireless efforts on our behalf have been one of the few silver linings in an otherwise dismal experience…In the months since the fire, your dedication to detail has saved me and my husband hundreds of hours which we could ill afford to take from our respective professional lives. You have handled the aggravations and have allowed us to go on with our careers. The settlement of our loss was far from easy, but we remain convinced that you and The Greenspan Co./Adjusters International saved us thousands of dollars and hours of our time.

Sally Gedney

(Mrs. Ellis C.)

Your expertise at handling all the issues and players involved prevented the possibility of Santa Fe suffering a 'second disaster.' Next time we won't wait so long to give you a call.

Thomas J. Wright, Manager of Financial

Services - Santa Fe Pacific Realty Corporation

If it had not been for Gregg's persistence, the City would not have been afforded the benefits that were received from contracting with The Greenspan Co./Adjusters International... I would like to recognize Paul Migdal for his positive attitude, expertise, management skills, responsiveness, and his attention to detail. The same goes for Heather Connell who worked through what seemed like an infinite number of small items to assure that all treasures that could be restored were and for those that could not, to assure the City was justly compensated. I would also like to acknowledge Jim Warren who worked diligently making several trips to Modesto to ensure that the structure was thoroughly documented. His efforts laid the foundation for an excellent "like, kind and quality" appraisal from The Greenspan Co./Adjusters International's engineering consultant... What is most appreciated is that all these activities occurred with very little of my time being spent on oversight. I trusted Paul to get the job done in a timely manner with a positive outcome and he accomplished this goal... Although I was skeptical in the beginning, it did not take long for me to realize that the City made the right decision in contracting The Greenspan Co./Adjusters International's services.

Mary Akin, Risk Manager / City of Modesto

Up front I was reluctant to engage your services, feeling confident that I could manage all the details myself…Left to my own devices I would have left a large portion of this settlement on the table... Furthermore and maybe most importantly, I was able to sleep nights knowing my best interest were being protected... I want to take this opportunity to point out that the service was worth every penny of the commission charge for numerous reasons listed below:
· I was able to sleep nights. All negotiations were handled professionally between The Greenspan Co./Adjusters International and the Insurance Company. This relieved me of this burdensome and time consuming task of communicating with the claim agents. A complete and very detailed inventory of all lost items was submitted for maximum consideration. Nothing was left to chance.
· On my own I would have left tens of thousands of dollars on the table during this on-going settlement without being the wiser.
· The Insurance Company was very difficult to deal with.
Our home is rebuilt now and I just received my final settlement check. In closing I want to thank you for your recommendation to hire The Greenspan Co./Adjusters International to handle my loss.

David C. Lewis

I have handled many fire claims myself, but due to the size and complexity of this loss, we would never have realized the full business interruption, personal property, and building recoveries without your assistance. Also, we realize that our recovery would have been even better if we had enlisted your assistance immediately after the fire and before our management began discussions with our insurance company.

Wm. K. McDarmott, Executive Vice President

Olives Incorporated

Immediately you began a thorough and comprehensive analysis of our insurance policies and, as well, the organization of emergency and restoration crews. Upon the arrival of the insurance company's adjuster, your precise and detailed understanding of our policy smoothed the insurance company's initial misunderstanding of our coverage. Early the next day your inventory crew began a detailed listing of all damages of real property, equipment, furniture and fixtures, stock, and work in process. You and your certified public accountant began researching our books and records after sufficient discussion with our officers to thoroughly understand our operations. You then structured an audit system that allowed the insurance company to pay equitably against extra expenses and loss of income. Your experience and understanding enabled you to compute our stock loss to extract every advantage possible from our policy. The insurance perspective you chose garnered an additional recovery no one ever expected from our policy! This unexpected recovery, along with the advance payments you arranged immediately after the flood, allowed Sawyer of Napa to regain momentum and continue operations in what is proving to be one of our best years.

Nino J. Giacalone, Vice-President of Finance

Sawyer of Napa

You leveled the playing field and made sure that we were represented professionally in every aspect of our losses. Your thorough cataloging and evaluation of our damaged personal property and your precise review of our building damage was instrumental in reaching a fair settlement. I spent numerous hours with your in-house forensic accountants who allowed us to recover in a fashion that never would have been achieved had we not retained your firm.

Ian Gaum, Asset Manager

La Salle Hotel Properties

The insurance company tried to penalize us for doing everything in our power to mitigate our damages. The Vericlaim Adjuster was pleasant at first, but was very schooled and experienced in doing his job as he is tasked to do: to minimize the claim throughout the process…Fortunately, your firm succeeded on negotiating a fair and reasonable settlement with experience and tools that we do not have at our disposal…We appreciate the policy knowledge, detailed analysis and information that you provided us with which allowed us to make important business decisions relating to which path we wanted to take with our claim. We certainly did not realize the finesse, skill, and strategy necessary in the claims process to lead to such a successful resolution…Most importantly, it does come down to dollars in the end…You were able to successfully negotiate a settlement that was hundreds of thousands of dollars more than the insurance company initially offered.

Greg Hooper / Pala Mesa Resort

We are not only satisfied with the results of having you and your company's expertise, but feel that it was an absolute necessity to understand and deal with the wealth of complexities that arose, especially in business interruption.

Robert B. Van Gelder, General Manager

Graham Printing & Lithograph Co.

It was quickly apparent that the insurance company was not interested in what was best of us. They were only interested in paying as little as possible. We are confident that without you we would not have recovered as much as we did. You were able to identify the deficiencies in the insurance company’s building estimate which resulted in an additional payment of almost twice the proposed amount. Your expert negotiating abilities coupled with your attention to detail and persistent follow up assured the claim would be settled for a fair amount. You left no stone unturned.

Richard Bessey, Rily, LTD

…the staff of Adjusters International had a well planned strategy which resulted in a highly organized claim. This was no small feat when one considers that there were over 300 unit owners to contend with along with a complex asbestos problem. Their professionalism and rapport with the insurance company enabled settlement of our claim in three months, much sooner than we had ever hoped. Their attention to detail, knowledge of the insurance policy, and negotiation skills brought us an ultimate settlement which was nearly $2 million more than we originally expected.

Rodolfo Romero-Vice President, Board of

Directors Villas de Playa II - Asociacion de Condomines

Not only did you realize all the work in a shorter period of time than expected, but also we received the benefit of an adequate compensation.

César R. Miranda, Senior Vice President

Employee Relations & Legal Affairs - Puerto Rico Telephone Company

You and your team worked closely with my team of professionals that included the contractors, the engineers, the industrial hygienist, the remediation crews and most importantly, the insured (me) and guided us through this complex and at times, frustrating process. You are able to accurately assess the building loss as well as the loss from business interruption... You have efficiently and effectively negotiated on my behalf with the insurance company…The final insurance settlement was more than three times of the initial settlement offer of $500,000. I could not have accomplished this without your help. The best part is that all the insurance benefits were paid up front. Now the construction is completed, I am happy to say that I got almost a new office building, with more than 65% of the interiors and exteriors being re-done.

Mimi S. J. Hu, Principal / Levin & Hu, LLP, CPAs

One of the better decisions we have made was when we took your call and signed on with The Greenspan Co./Adjusters International, shortly after the fire. Little did we know, at that time, how difficult it would be for us, as individuals, to prepare the detailed information, which the insurance co. would require. Part of what else we didn’t understand was that the whole experience of losing our home and all of our treasured possessions was extremely emotional and stressful. In comes The Greenspan Co./Adjuster's Internationall, and due to the efforts and professionalism of your people, we found the process more tolerable. We would recommend to anyone who may have a disaster similar to ours to retain, as soon as it is possible, The Greenspan Co./Adjusters International and relieve much of their pain going forward in the process.

Eugene & Anita Iacopi

I want you to know that I’m a typical American home-owner, never had a loss in over 50 years of premium paying, and what a terrific blessing it was to hook up with your organization! Helpless in despair, really not thinking clearly, AIPNW came my way and I resisted contracting with your firm for a time, believing I could go “head to head” with a huge insurance cartel…silly, unarmed guy! Please, use my recommendation to encourage the haughty to consider how truly “David versus Goliath” the claim settlement process is. In such possibly nasty negotiations, the endless cataloguing of every item I owned, how could I have thought I could do it better than you people who take a modest slice to accomplish so much for the ill-equipped?

George B. Jay

…your experience and expertise was immensely helpful in preparing my claim. The Greenspan Co. / Adjusters International team of professionals guided me through the Building, Business Personal Property and Loss of Business Income portions of my claim. I had no idea what a battle it would be to collect my benefits owed to me under my insurance policy…Without you on my side, I doubt I would have collected even half of my proceeds.

Steve Jae Cho

Mejor Precio

You have my deep appreciation for the professional and expeditious manner in which you and your staff handled the complicated matter of the fire loss on my home.

Robert Reiner

My first introduction to your profession was when I was standing in the charred remains of our 11,000 square foot building that housed over 50 employees and was contemplating appropriate actions. At first I elected to proceed on my own with our insurance agent, but within a few days it was obvious that this would be a disaster. It would have taken an inordinate amount of time, during which I wouldn't be able to run my business, and I suspected that I would also be at a severe disadvantage negotiating an insurance settlement, for the very first time, with someone who does this every day, and has for thirty years. Although I may have been more work for you than a passive client might have been, I feel that our discussions yielded a fair settlement. I appreciate the personalized service that accommodated our situation and my temperament.

Marc Kloner

KComp

We didn’t realize it would be so difficult getting our money from Allstate Insurance. You and your team of experts have been wonderful.

Adeline Holsing

The fire involved hundreds of thousands of dollars worth of antiques and special equipment that otherwise would not have come up to the full contract value had we tried to attempt this alone. It was because of your staff's competency and experience in negotiating and dealing with insurance fire losses, you were successful in finalizing a very sophisticated loss.

Bob Farrar, President

Shaw Avenue Restaurant Corporation - California Restaurant Association

We initially thought we could handle everything ourselves but after an entire week of dealing with our insurance company, Farmers Insurance Group, we were at our wits end and called your company. Even our attorney couldn't move Farmers…Mr. Abramson is to be commended for not only his efficiency but for his knowledge in preparing our claim in such a way that it not only maximized our collectable claim, but it minimized our co-insurance penalty and also allowed us to maintain the salvage to further minimize our loss. When we hired you, we thought 10% might be too much to spend for a fee, but after seeing the results, the time and effort expended by Mr. Abramson and also his expert handling of the Farmer people we can only say that 10% was more than fair.

Jim Shue, President

Bill Damus, Secretary/Treasurer - Spa Factory Clearance Center Inc.

There is absolutely no way that I can express my appreciation for your excellent efforts on the behalf of our client, James L. Brooks. Both Jim and I feel that you have done a job above and beyond the call of duty. It was possibly one of the best decisions that we've made with regard to Jim's affairs to involve you and your company to help settle the most difficult claim.

William C. Broder

Freedman Kinzelberg & Broder

The settlement was beyond our expectations and almost double what we thought it would be…The fees we paid were worth every penny in terms of the service received. You saved us tremendous amounts of time and headaches. There is no way we could have negotiated the settlement you did.

Robert R. Benech, President

VSP Products, Inc.

With your diligent follow-up, sharp negotiating skills with insurers and assistance in all areas, we feel certain that the potential losses to the company were significantly minimized.

Gregory G. Dollarhyde, Vice President

Finance/Chief Financial Officer - Rusty Pelican

Because of the experience and the knowledge you have in the insurance business, we are able to recover all our losses during the fire incident. With your assistance, we got a quick settlement from the insurance co. You have done a great job.

Donminic Hon, Manager

Wah-I Silk Trading Co., Inc.

It took us a while to decide to use a public adjuster. This 'fire' phenomenon was but a once in a lifetime thing for me and I realized I had no qualifications to serve our company's best interest trying to settle the claim equitably. The insurance people, on the other hand, have adjusters that deal only with this kind of a situation on a daily basis. We concluded that a public adjuster should even out the 'experience' inequity involved. The decision proved correct. A major portion of our inventory was gone, the computer was gone, there were no offices, no telephones, not even a desk and all this right in the middle of our construction season. There was simply no time for anything except trying to hold our customer base together while seeking critically short material. Definitely not a time for researching through reams of old printouts to justify our loss to the insurance carrier. The bottom line was our hands were freed to run our business and not to be further burdened in an already critical time situation…In conclusion, the carrier awarded us an amount 300 percent higher than their earlier projection on business interruption and almost 100 percent on the personal property loss.

Jim Groeniger, President

Sacramento Utilities Supply Co.

Without your help we would have been out about two million dollars of insurance money that was due to us. Mr. Crown…was here whenever we needed his help and he never got impatient throughout this long, tedious process.

Patricia L. Travis, President etal.

Fountain Park Co-operative, Inc.

We were advised and promised by your firm that you would assist us in the preparation and presentation of our claim and review of our policies to identify our areas of entitlement. Additionally, you assured us that you would maintain a comprehensive written dialog with the insurance company to insure that the accurate facts would be easily provable. You and your team of professionals have lived up to all the commitments you made. The commitment that you and your firm gave to China Basin Properties, Ltd., and the experience and creative thinking that you personally brought to this claim significantly added in the successful outcome of the adjustment. There is no question in my mind, that your analysis of the policy, your understanding of property adjustment and current law with respect to claims practices, and your formulation of a meaningful claim strategy ultimately allowed us to collect a recovery in excess of what the insurance company suggested. In spite of the Insurer's repeated attempts to intimidate and to disregard your well thought-out claim approach, your objectivity and your advice were invaluable to the settlement.

Rebecca Wood, President

U. S. Oceanics, Inc.

“At once, Paul Migdal and Chris Glenister took over virtually every aspect of our claim-reviewing our policies, attending meetings with Insurance Company representatives and quantifying both our actual and potential losses. Their actions allowed us to concentrate on our business rather than the logistics of filing and negotiating an insurance claim…Our losses were quite large and our claims very complex. Naturally, our Insurance Company minimized the extent of our losses. Paul and Chris invested an immeasurable amount of time and effort in 2011, on our behalf, and at all times conducted themselves with extreme diligence, integrity and absolute professionalism. Without the assistance and guidance of these professionals, we are sure that we would never have received a fair settlement…Having gone through this grueling experience, we are confident that no company should ever attempt to handle their own claim and be without the benefit of expertise of The Greenspan Co. / Adjusters International Team.”

Les Mangold, Chief Financial Officer

Pacific Southwest Container

When we suffered the devastating fire to our home in Santa Cruz, I thought with my background (being Deputy County Counsel for the County of Santa Clara) I had the bandwidth to handle my own claim. Little did I know of all the issues that would arise along with the countless hours of documentation that would be needed to secure payment for our losses. Fortunately, I was recommended to you by several attorneys whom you have worked with over the years…Our home is now rebuilt and although I would never wish a fire on anyone, our home is now more beautiful & larger than it was before…What can I say other than to share with you how much we appreciate the job you and The Greenspan Co. / Adjusters International performed in the adjustment of our claim with Mercury Casualty Insurance.

David & Sheri Rollo

In a prompt and professional manner you took charge of the job and did much to relieve our fears about settling matters from such a great distance. The size of the settlement from our insurance company was also much larger than our hopes and expectations. You have done more than earn your modest fee.

John C. Heal, Minister

Hazel Park Congregational Church

You quickly assembled a team to interact with the insurance company’s construction experts. We could have easily suffered additional losses had it not been for the timely settlement you negotiated with our insurance company. Thanks to your experience, skill, diligence, and company’s reputation we were able to recover our policy limits from the insurance company. Given the co-insurance limitations in our policy, this amount far exceeded what we could have recovered on our own. This is not to mention the amount of time, effort and distraction from our own insurance agency business it would have taken us to recover any of the monies. We consider the fee of almost $62,000 that we paid for your services to be very reasonable.

John Oei

JJJ, LLC

Arnie was able to recover money owed to me from State Farm Insurance that I could not have gotten back on my own...As the Founder and President of one of the largest footwear companies in the world - I know a great business when I see it.

Michael Greenberg, President / Sketchers Footwear

In your role as consultant to the National Park Service, your expertise was invaluable in allowing us to work through each step of the long and detailed process and to feel confident that we have protected the public interest as we arrived at a final insurance settlement of $7.5 million which we feel is fair and just. I was very impressed by the expertise you brought to bear on the claim and soon came to realize that we, with your help, would be actively involved in the adjustment process. You provided information and perspective that allowed us to review case law, weigh options, and shift approaches to aspects of the claim in order to reach a more beneficial yet fair settlement. I have also come to respect your ability to participate and communicate fully on a technical and professional level and yet be able to translate, in clear and concise yet understandable terms, the technicalities of the profession to those of us not immersed in the intricacies. The summaries and explanations of all aspects of the loss adjustment you prepared were well done and served as the basis for National Park Service approval of the insurance settlement.

Martin L. Nielson

United States Department Of The Interior - National Park Service

Through your calm and very professional handling of the various issues we were finally paid eight times the insurance company's original offer for our building damage and furniture and yard goods loss.

Nicholas Abnos

Abdiana

Thanks to your skills, the State of Oklahoma was able to receive a much more favorable settlement than would have otherwise been provided in rebuilding our facility. As you know, the complexities of the issues because of change in political leadership, administrative leadership, and state agencies gave us all quite a challenge. I appreciate your unparalleled patience in dealing with me and with the 'system' throughout the process. On a more personal note, I really am grateful for the time and effort that each of you spent in educating me in this area of business and your willingness to keep me involved in the process so that I could broaden my perspective of this field.

Sammye Norvell Cravens, Director/Chief

Financial Officer - State of Oklahoma

Please extend my gratitude to Shellie Landa and Chris Glennister for all of the work they put in on this project. Without their number-crunching and understanding of the details, this settlement would still be stalled…Obviously, your negotiating skills and advice to me along the way were key to the ultimate resolution of this claim. It was your advice that helped me finally accept Royal's latest offer.

Robert T. Coffin, Sr. Vice President

Administration - Village Resorts

Initially when our home suffered a terrible fire, my wife and I thought we can handle the claims process with our insurance company on our own. However, after three months of frustration, we realized we needed help. The entire team at The Greenspan Co./Adjusters International made us felt as if someone really cared after the fire. We wouldn’t have been able to get through the last year and a half without you guys.

Kevin Hogge

Paul and Sandy assisted Continental Airlines, Inc. for several months on a business interruption claim. The claim was quite intricate for it involved a hub station that had been damaged by a typhoon. I found Paul and Sandy to be professional and easy to work with. They exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim.

Monica Ho, Manager, Property & Casualty

Insurance Risk Management - Continental Airlines, Inc.

When it was initially suggested that we hire an independent loss consultant, I must admit I was skeptical of the need. However, I am convinced beyond all doubt that it was the best decision for the district to retain your services. With everything I had to do regarding the process from the day of the fire to the final occupancy of the rebuilt building, it was always comforting to know that when it came to dealing with the insurance company, all I had to do was pick up the phone and call Adjusters International and it was taken care of in a professional manner. I am convinced that we received a fair and just settlement. In addition our insurance agent was spared the unpleasant task of being the mediator between us and the insurance company.

Kenneth W. Rezac, Business Manager

Oregon City Public Schools

Had we tried to handle the matter ourselves, I can truthfully say that it would not have been resolved as quickly or as satisfactorily. Company management was stretched to the limit in rebuilding the cold storage facility in time for the early season and the added burden of attempting to adjust our own claim would have caused one or both projects to suffer. Even given the time to adjust our own claim, we do not possess the expertise. We are table grape growers, not claims adjusters. We thus make you this proposition: if you promise to stay out of the table grape business, we will stay out of the claims adjusting business.

Richard A. Scearcy, Controller

Stephen Pavich & Sons

As I have told you both many times before, if it hadn't have been for your company, I'm sure we would still be battling over our losses, and still up on the 8th floor in our cramped temporary quarters.

Susan Boers, Director of Operations

Shapell Industries, Inc.

Standard Management Company operates a portfolio of approximately $300,000,000 of income property located throughout the United States, including apartments, mobile home parks, shopping centers, office buildings, and industrial property. The Greenspan Co./Adjusters International of Los Angeles, California, independent insurance adjusters, has represented us in a number of claims over 30 years. In our experience The Greenspan Co./Adjusters International is competent and well informed and provides a valuable service to insurers who desire independent representation in claims for casualty losses.

Samuel K. Freshman, President

Standard Management Co.

I was extremely skeptical about retaining a Public Adjuster to help me negotiate my claim with my insurance company. I know I was wrong in my skepticism because the efforts employed by you and the team you assembled were fantastic…In hindsight, I wish I had made the decision earlier…You undertook the daunting task of undoing all the mistakes the insurance adjuster made on the file prior to your retention and then got my claim on the right track of recovery. I am so glad that I was able to focus my energy and time on my medical practice, as opposed to fighting my insurance company at every turn. The ultimate settlement was more than double what the insurance company had originally offered.

Ushakiran Khade, MD

Balaji Medical Corporation

No one can understand your personal feelings when tragedy strikes, especially when it affects your personal life savings. During this time of emotional upheaval the best business decision that you can make is to hire a personal adjuster for the insured…After we decided to go with The Greenspan Co./Adjusters International they did not disappear or leave us hanging. They were there...with a full team of appraisal experts working to put our claim together, making sure we received every bit of compensation that was due us under the terms of the policy…In fact I can say without hesitation that every penny we paid The Greenspan Co./Adjusters International in commission they earned ten times over...The Greenspan Co./Adjusters International's personnel are highly trained, professional people. They know the law and how to fight for a full, fair settlement on an insurance claim.

W. Steve Brown, Owner

Reisig's Shoes/Bullard's Dept. Store, Inc.

You are the brightest, sharpest and the best adjuster I have come across. You handle everything in the most professional manner. You know how to work with your crew to achieve the best results and you know how to overcome barriers during the adjustment process. You are also well versed with numbers. Overall, you are the best at your job.

Parham Partielli, Director Property

Development and Financing - Development and Financing

...Your willingness to meet me left me with the sense that I could trust my case to you and that I would not have to worry about any significant interruptions in my busy schedule. What could have been a nightmare for me turned into a very manageable situation and the story had a happier ending than I ever imagined. You did a first class job from the beginning and I remain impressed by your willingness to follow up on the last few details.

Fred E. Cohen, MD, Dr. Phil, Professor

University of California, San Francisco

From a beginning of zero ($0) dollars offered from our insurance company and after nearly a year of work we finally achieved an acceptable settlement. While we believed (or hoped) that we could reach our stated goal and have repayment of our interruption losses, we were never really confident that we could settle without litigation. After a lot of hard work and perseverance we achieved a $3.9 million settlement.

Ron Montgomery

Vice President Strategic Planning - Trend Offset Printing

How can I possible put into words how much of a difference it made to have had Ken Crown, Chris Glenister and yourself guiding METROTECH Corporation through the complexities of the insurance policy, tedious negotiations and arcane legalities surrounding this event. You and your team surely increased our claim collections from Kemper by $1 to $2 million over what I could have done on my own.

C. William Dougherty, CFO / Metrotech

...When the mill was destroyed by fire, a consultant to the milling industry and a person we had trust in, recommended we meet with you. He spoke of past positive experiences and suggested that we not go it alone. His advice turned out to be right…You carefully and successfully argued that our buildings, because of the ways in which they were connected, should be considered as “one”, thereby reducing any penalties we would incur. You controlled the scope on the equipment and, as such, clearly were able to negotiate the best outcome on our behalf. You successfully argued for increased costs of construction, and were able to collect them in our behalf, due to codes, in spite of our insurer’s attempts to deny us any payments under this policy extension. And lastly, you made sure that we collected for every single coverage that our policy afforded under our business interruption and extra expense coverage’s….In conclusion, it’s very clear that with you on our team, we collected millions more in payments than we would have without you. You allowed us the valuable time and resources for us to focus on redesign and reconstruction, allowing us to reopen our doors and again become the largest employer in Weaverville. Due to your efforts, a community was saved. You followed through on everything you promised.

Dee W. Sanders, General Manager

Trinity River Lumber Company

From the onset of our claim it was very obvious the Insurance Company's adjusters were minimizing our recovery and not properly assessing the damage of our custom home, which was totally destroyed as a result of the forest fire. You and your team of experts properly assessed the damage and submitted the claim reflecting the proper costs and damages and successfully negotiated a fair and equitable settlement for us. Your fee in excess of $100,000 was well earned and certainly fair considering the fact had we not engaged your services, the Insurance Company would have most probably only paid less than half of what your firm recovered on our behalf.

Dr. Hussein El-Ghoroury / President & CEO

Ellipsis Digital Systems

Bob and I know how hard you and your firm worked to bring about what we consider a very reasonable and just settlement from a very obstinate insurance company.

John Paul DeJoria, CEO & Co-Founder

John Paul Mitchell Systems

Saturday afternoon, June 18th, was a very busy Saturday in our Mission Street hardware store. It was our second store, born 32 years ago. We lost it completely that afternoon in a five-alarm fire. I’m sure there was a large cast of support staff, but I wanted to take a moment to convey my appreciation for Greenspan Co./ Adjusters International’s professional representation of Cole Hardware. Our claim was put together quickly, carefully and with our total engagement in the process. When we were finally able to negotiate with the insurance company, we reached a settlement that was 1/3 more than what the insurance company was offering.

Rick Karp, Cole Hardware

Mr. Crown did an extraordinary job of documenting, keeping all the players informed and securing timely advances to ensure the district had the funds available when required. He is very knowledgeable about facilities, the insurance industry and quality customer service.

Mr. Crown has our unqualified recommendation to anyone who is considering his services. He is extremely thorough, knowledgeable and persistent in pursuing a settlement. The settlement resulting from his efforts at the Hoover Middle School could only be considered a complete success.

Gerald F. Matranga, Associate Supt.

San Jose Unified School District

As a lawyer, a career labor negotiator and an author of a text on that subject, I thought I was up to the task of working out a settlement with the insurance company that would provide me enough money to do the job. Wow, was I wrong!...I soon realized that the complexity of ascertaining the true cost of construction, putting it in the form that insurance companies were used to looking at (Xactimate), and cajoling the insurance company to open the purse was well beyond my competency and experience… The Greenspan Co. / Adjusters International was able to achieve a settlement with the insurance company that was approximately 75% more than we would have received had we accepted what the insurer originally was willing to pay. We were happy to pay the commission…I learned, after the fact, that the process would have gone even better had we brought The Greenspan Co. / Adjusters International on board from the very beginning rather than after the insurer had made its initial determination of the amount it would pay…When a homeowner or a business owner has to face off with an insurance company without the help of experts, it’s not a fair fight. One needs to have an expert speaking for him or her. These folks are pros. What was particularly interesting to me was that Ken and his team didn’t approach the insurance company in an adversarial way. It was always in a conciliatory and cooperative manner, and it was clear to me that such an approach yielded much better results than a combative or adversarial posture. Moreover, they spoke the same language and understood the same rules as the insurer’s adjuster…We couldn’t have done this without them.

Charles S. Loughran, Esq

Within hours of retaining your firm your staff of construction consultants were on site to help us quantify the extent of the damage and coordinate agreement of the emergency measures underway with our insurer… You successfully negotiated generous repair and cleaning allowances for the machinery that was exposed to the effects of the explosion and weather to reduce and eliminate the risk of potential future problems such as corrosion and keep manufacturer’s warranties intact… Through a thorough review of our operations and financial claim, your team of internal forensic accountants successfully identified and demonstrated this loss by developing a model that measured and supported that loss of opportunity and allowed us to recover appropriately. Your work allowed for measurement and compensation for our true cost of our loss of income… Your expert interpretation of the policy language to identify the available coverage and ensure all covered aspects of the loss were investigated and made part of the claim if appropriate. Your personnel dealt professionally with the insurance company and their plethora of hired experts, which clearly helped to secure settlement that was fair for all involved.

Wayne M. Naylor

Director of Risk Management - York International Corporation

Prior to retaining Adjusters International, State Farm had estimated our loss to be substantially below the deductible, $400,000.00. Through your efforts and Adjusters International, we were able to secure a settlement in excess of $1,700,000.00. With these funds, we were not only able to take care of the earthquake repairs, but were also able to upgrade other areas of our building that State Farm was unwilling to pay for prior to your involvement. You kept the Board adequately informed and were able to fulfill your promises with respect to timeframes and dollar amounts…I realize now that there are numerous technical issues that we, as homeowners, are not qualified to address directly with State Farm. You more than earned your fee. Not only did you triple the amount of our settlement, you eliminated a lot of stress and time that we would have had to go through in dealing directly with State Farm.

Heidi Graham, President

Toluca Villas Homeowners Association, Inc.

I'm certain if we had not had access to your excellent services, we would have settled for a much smaller sum for the loss of our facility, and it would have taken much longer to reach a settlement…Your organizational and people skills are unparalleled.

Sue Schaefer, Administrative Assistant

Board of Hughes County Commissioners

Though we had always assumed that our homeowner's insurance would take care of our problems in the event of such disasters, we were disappointed with the many loose-ends they left in their wake…We pensively took the chance and signed up for The Greenspan Co./Adjusters International to represent us. We were then introduced to Frank Candido who, in so many ways, took us under his wing, reassured us, and carried us through the rebuilding process from beginning to end. The insurance company stalled and was uncooperative throughout, but Frank was there keeping them accountable and encouraging us…We now know from experience that The Greenspan Co./Adjusters International served our needs so that, when done, we were satisfied with the finished house and our personal losses were recouped. In addition, the fees paid to your company were well worth it and were offset because your organization gained us much more than the insurance company tried to get us to settle for.

John McDonald

From the moment we called you - you and your staff were always available to give us directions, support, and information.

Suzanne Diamond, Vice President

After you were hired, I no longer had to worry about the claims. Your company handled everything very professionally and the outcome was extremely gratifying-much more than I could have obtained on my own.

Wayne Alden / W.A. Management Company

I just want to say thanks to you for fighting on my behalf and all the things you do behind the scenes that no one knows about. I know my claim isn’t that much and probably has turned out to be less than you thought but I appreciate what you and your team of people have done.

Bill McDaniel, Gem State Marble, Inc.

The little amount of time it took for us to get funds and start reconstruction was amazing.

James R. Obradovich, President

Tiffany Properties, Inc.

Adjusters International handled every aspect of our claim and completely removed that burden from me. I was free to concentrate on getting my business back up and running, and didn't have to worry about the insurance company.

Donald Pettis / Agate Beach Paint Supply Co.

We could not, in my opinion, have reached the same settlement with AIG had we not used your services. You are professionals in every sense of the word.

Byron S. Kopman, President / Mindis Recycling

Although I was not involved in the decision to hire you, I can unequivocally state that you provided the professional guidance needed to adjust the settlement with the association's carriers. Your involvement with this Home Owner's Condominium Association necessarily included working with varying factions, whose concerns ranged from pure pettiness to personal aggrandizement, such that you were forced to deal with client problems, if you will, that I am sure greatly complicated your work. Only a professional in similar work could appreciate the difficulty I describe. Your even tempered ability to work with all of these factions, no matter how difficult or ill conceived, and to support the association in its claim in a professional manner, have left me with the highest regard for your abilities.

W. H. Gilliam

Gilliam Law Office

After all, why would any insurance company want to pay me more money, rather than less money? It just seemed logical that the insurance company’s interests and my interests were not the same…Today I look back and I am certain about many things. No one should attempt to negotiate with an insurance company without the help of Adjusters International. The fee that I paid for your services was small in comparison to the benefit that you added. I look at the money I paid you as an investment, not a cost. And…as a general contractor, I am familiar with construction costs and processes. You guys hit it out of the park.

Luke Britton

Bridge West Apartments

There are so many things to deal with after a disaster of this kind that it is impossible to stay on top of everything. As a result of your good offices, I really didn't have to deal with or worry about the fire insurance claim process. You handled all problems along the way and very quickly brought the process to a most satisfactory conclusion. I could not have asked more from your organization…This is in no way to denigrate the services of our insurance broker, who was very helpful and supportive. But you do provide an important added service at a time of crisis.

Robert L. King, Jr., President

Rainier Cold Storage & Ice

...it was clear the insurance company looked at my family and I more like criminals then long time paying customers...You advised me the best way to settle an insurance claim is to take full control of the process. By dictating to the insurance company what we wanted, and taking away their control, you were able to obtain a fantastic settlement on my behalf. I am truly astonished at the final amount you were able to recover and how far I was able to take those funds when I was in control of the spending. Had I paid you double your fee it still would have been well worth it and while I was skeptical at first I know now that your services have greatly influenced the settlement of my loss and my final financial disposition. You have truly acted as promised and been a true advocate for me and my family throughout the claim.

Michelle Sirott

Your efforts were invaluable to our staying in business over the last year.

Abrahim Haary

Sayeh Incorporation - Prestigio Men's Store

As an attorney and real estate broker, I am familiar with real property contracts and law. Therefore, I thought I would be able to successfully negotiate a fair settlement with my insurance company without any assistance. After speaking with you, I decided that it would be worth my while to hire you, if only to avoid the tremendous drain on my time it would take for me to personally handle the negotiation. What I did not realize was just how valuable your services would be. You were thoroughly versed in the intricacies of the laws that deal with insurance loss. But just as importantly, you knew the people involved, both in the insurance and in the building industries, and had worked with them in the past. You were, therefore, able to offer invaluable suggestions when it came to negotiations strategies. I was more than happy to pay the fee approximately $45,000.00 and there is no question in my mind that your expertise, diligence and hard work resulted in a settlement that netted me a far greater amount that I could have negotiated on my own.

Robert L. Kish / Attorney at Law

Within a few days of the fire, several public adjusting firms called including The Greenspan Co./Adjusters International applying to represent us. Not having had this type of experience before, and upon having called and met with the insurance company and our attorney, we quickly came to the conclusion we needed help. We chose The Greenspan Co./Adjusters International because of the references and their professional approach. We made the right decision. As important to us as receiving everything possible in the way of dollars, was the fact that we could expend all of our time and effort in building the new mill by having The Greenspan Co./Adjusters International handle the insurance claim.

Donald W. McCollister, Managing General

Partner - S & W Seed Company

This letter comes from a senior citizen with many years of experience in support of her remarks. We often speak of 'The Good Old Days.' In light of present-day incompetence and lack of dedication to the job on the part of many, there is more truth than fiction to the remark…Words absolutely fail me in expressing the gratitude for the expertise with which everyone, beginning with the first interview in my home, has worked towards the accomplishment and conclusion of the settlement with the insurance company.

Edna L. Darby

I have been a business owner for many years and had never suffered a major fire before until a fire destroyed our Healdsburg production facility...As you know, our claim was not easy as it involved complex issues relating to co-insurance. We also had to convince the carrier as to the merits of our proposed temporary production facility. You navigated us through these matters with aplomb. Your know-how and experience of the other complex aspects of the claims process including business personalpProperty, temporary expenses and business income allowed us to receive the most money available under our policy. Your wisdom helped our company move past this terrible fire loss.

Jim Nichols

McIntyre Tile

My main reasons for hiring The Greenspan Co./Adjusters International was simple. They knew the claims process well and they were local.

James Vinzant

…Having never been through a major property claim, I was unprepared to stand up to the insurance company and their consultants. Gordon Scott initially promised a team approach with a well coordinated strategy and what I got was no less than hall of fame caliber…Your team educated me on the available coverage’s my policy provided. You were able to obtain maximum rental value while my home was untenable, correctly valued my personal belonging’s including my extensive wine collection, and ensured the mandated code upgrades were included in the final settlement. In the end I received over $3,500, 000 when I was originally offered less than $500,000…Dealing with an insurance company takes a true professional who has the necessary experience and expertise. Greenspan filled that role and was truly an advocate on my behalf.

Michael Tuite

Although my insurance agent told me immediately after the fire I had nothing to worry about, this was in contradiction to the insurance company's pointed questions and statements…Considering that this was a multi million dollar fire with questions of salvage, insurable interests of personal property of others, excess and prorata insurance coverages, etc., I have no doubt in my mind that if I attempted to unravel this mess myself and deal with my business operations, I would have been the net loser. Immediately you were on the scene, you organized the entire insurance recovery and took care of all of the documentation and all of the meetings with the insurance company that were necessary to secure an extremely successful and equitable recovery. Due to your assistance, I was able to focus my energy and attention strictly on my business operations to minimize losses and to restore my business operations as quickly as possible.

Leonard Farms

Lee Traynham Trucking, Inc.

We knew that if we confined our efforts to restoring our business we would succeed, we also knew that if we had to divert even a small amount of our energies to the insurance adjustment both our business and the claim would suffer. We were also aware that we would have to deal with a trained adjuster sent by the insurance company to represent its interests-not ours. We were in a predicament. Even though we have attorneys and CPA's on retainer we are convinced that our own adjuster is the appropriate person to represent us in the adjustment of an insured property claim. Ken never left us alone with the many representatives and experts sent by the insurance company. He often met with them on his own allowing us to continue undiverted along the path towards full business restoration. He kept us well advised and he always consulted us before making any decision of consequence. His attention and diligence provided us with much more than just financial benefit. The substantial fee we paid to your company was earned many times over. We are certain that our recovery even after paying your fee was significantly greater than it would have been had we handled this claim on our own or with the advice of our attorneys and CPA's.

Martin W. Greenwald, President

Image Entertainment, Inc.

...I thought that the insurer would treat us fairly and pay the right amount so we could rebuild the property. …Relatively quickly in the process I realized that the insurance company was going to drag its feet and find ways to reduce the amount owed. I am glad I retained your services to help.…Your tremendous efforts resulted in an amount more than double of what the insurance company initially offered. Without your efforts, I shudder to think of the result. And, the cost of your services was well worth it. …Rest assured, I wholeheartedly recommend you and your firm.

Sean Elsbernd, Supervisor District 7

City and County of San Francisco

Your expertise allowed me to continue to run my business and take care of my other rental properties while you took care of the fire and all the problems with the insurance company. Because of you I was able to get everything paid and my new store rebuilt with a minimum of upset. I have no doubt that with your help, we got more money. Your fee was definitely worth it. And I got to do what I do best…make tortillas and you did what you do best - make your customers money.

Victor Aranda

Aranda's Tortilla Company, Inc.

I also would like to take this opportunity to once again express my appreciation for the fine job you and your firm did in helping us achieve such a successful settlement with Atlantic Mutual/Centennial on behalf of First United Methodist Church of San Jose. Your insight, knowledge and experience were invaluable to our better understanding of industry practices, policy coverages, the standard of care, and even the personality traits of the major players on the other side…We were better prepared, better equipped, and more committed than Atlantic, and that is why we obtained such a great result.

Richard O. McDonald

Thelen, Marrin, Johnson & Bridges

Macerich Property Management Company recently sustained a loss of over $1.5 million resulting from a fire at one of its shopping centers. We retained the services of The Greenspan Co./Adjusters International, and specifically Paul M. Migdal as its representative adjuster, to represent us in the presentation and negotiation of our insurance claims. Mr. Migdal and The Greenspan Co./ Adjusters International represented us with great professionalism and we are extremely satisfied with the results obtained.

Stephen L. Spector, Associate General

Counsel and Director of Legal Affairs - The Macerich Company

It was a very traumatic situation, but we felt very comfortable in having you take over the burden. It also helped us deal with the situation better by having someone as concerned and knowledgeable as you in our corner. We feel that our losses were minimized due to your expert handling and liaison between the insurance representatives and ourselves, and we would not hesitate to recommend your services should anyone have the need for them.

Glenn Poy, Managing Director

Designworks/USA

As you know, we have been developing an extensive retail and commercial development in the City of Sebastopol. The fire occurred during the middle of our project and had the potential to cause tremendous delays…Our investment group had purchased a course of construction insurance policy to help us in the time of such a loss. Regretfully, our insurance adjuster was not an advocate to protect our interests. In fact, to the contrary, his lack of response and help got us tremendously concerned about our recovery…We sincerely appreciate your negotiation skills and the navigation of our claim to a prompt and well thought out settlement of our claim.

Barney Aldridge

Sebastopol Industrial Park, LLC

You and your firm showed us a level of professionalism, customer service and expertise that is beyond reproach. Being in the real estate and construction business for over forty years we had assumed that we could handle a claim like this, but it became clear that we needed an advocate like yourself that understands the inner workings of the insurance business and the ability to resolve a large claim like ours.

Steve O’ Connor, Dimension Financial & Realty Investments

We retained your company and from the day you got involved you worked tirelessly on our behalf. As a result, you were able to settle all portions of our claim and have it paid to us in full in less than ninety days from the date of the fire. You kept is in the loop, you explained everything about the process and what you recommended we do. We never felt that we were not part of the process and as a result, we were comfortable with you and your team from the start.

Fabio Reginato / Mizpah Hotel

You were the psychiatrist, the business doctor and a friend. Your presence calmed our distress, your kind works abated our depression and above all your expertise in presenting our package to Aetna. Your courageous assistance helped make our existence today at our new site in Burbank possible.

Burt Greenberg, President

Barron Anodizing

Your firm put our building, personal property and business interruption claims together and documented them in a manner which I believe afforded us the best possible return…And, thank you for turning our disaster in a workable, and even positive situation!

David N. Sovchen, General Partner

Tri-Rivers Foods, L.P.

We were quite confident after the fire, after speaking to our insurance agent, that there would be no problem in receiving rapid payment and making repairs quickly. As construction of the manor was just completing and the original contractor was on premises with all of his invoices available, what could be the problem? We soon found out. Although our insurance company had assured us that our recovery would be rapid, their response was anything but. We soon found ourselves besieged by problems and our insurance company and agent were of little or no help in resolving these problems. Although they promised us that help would be on the way, it never arrived…Although we were skeptical about you at first, once we met with you, we were convinced that you could help us immeasurably. You justified our faith in you at every turn. From the first day of your involvement, you 'took over the situation' and allowed us to get on with our efforts to restore the Reed Manor promptly. You worked with our insurance company to establish liability, garner advance payments, and secure agreements concerning the adjustment in writing very quickly. You were tireless in your investigation of our loss and whenever we had any questions whatsoever, you were available either at your office or at your home to go over any issue no matter how small…There is no question in our minds that retaining The Greenspan Co./Adjusters International was essential in allowing us to recover from our fire loss. The cost of your services were more than justified by the results of your actions and the subsequent dollar recoveries.

Barbara Reed

Monte Reed - Reed Manor

I am and for the past five years have been a member of the project's Board of Directors. I am an attorney by training, and for the last ten years have become a real estate asset manager/developer. Other members on our Board include a real estate broker, a major San Francisco South Bay Area construction materials supply executive, an accounting executive, a residential real estate broker, and a paralegal. I have never before had the experience of dealing with a public adjuster, so the whole concept was foreign to me, as it was to our Board. In our Board's initial dealings with the project's insurance carrier, it became apparent early on that we required professional assistance; especially inasmuch as most Board members are absentee owners, and we all owe our association's members the highest fiduciary duty…Professionalism, empathy, consideration, compassion and competence to the nth degree; all at a very trying time. Our Board made the right decision when we hired The Greenspan Co./Adjusters International, and how grateful we all are. I'm a lawyer and as you know, lawyers rarely have good things to say about anyone other than themselves.

Aaron L. Katz

Kahala I at Polpu Kai

...number of weeks after the fire, I met with Paul. Paul indicated that he thought that your firm could help but even if you couldn’t, you would set me in the right direction. His honesty and sincerity struck me and so I agreed to retain your firm. The settlement you negotiated was at least 50 percent better than the offer that I had on the table from the insurance company. Additionally, you got your inventory crew to put together my claim and ultimately you settled that portion as well…Randy, both you and Paul were very professional and prompt. The telephone stopped ringing entirely. I was able to take care of my mother and go on with my life without ever worrying at all about my house.

Christine M. Bridwell

...The settlement was beyond our expectations and almost three times what we thought it would be.…You got us the best result and your effort to negotiate the depreciation deduction up front was excellent. Even our bank was very happy with your services. They told me that they would highly recommend you to their clients if ever needed…We recovered much more than we ever thought we could have on our own. The fees we paid were worth every penny in terms of the service received. You saved us tremendous amounts of time and headaches. There is no way we could have negotiated the settlement you did.

Efrain Ramirez, President

Riverpark Apartments

When I hired you, you did everything to make sure I got a great insurance settlement. All I had to do was concentrate on rebuilding and getting my life back in order. You took care and prevented every problem and issue and made this process as easy for me as possible....I am so thrilled with the service I received in the past few months and absolutely amazed at the settlement. In the end, I could have paid three times what I did and it still would have been worth it to hire The Greenspan Co./Adjusters International. Again thank you for making my claim as stress-free as possible and even bigger thanks to you for the awesome settlement.

Cindy & John Tessitore

We were now faced with the problem of running our business and trying to formulate our claim to our Insurance Company. We realized very early that it was all we could do to try to continue our business, so we hired The Greenspan Co./Adjusters International to handle our Building, Personal Property and Loss of Earnings claims. We generally make good business decisions and hiring you was another good one...You came in and 'took the bull by the horns.' You gave us the direction we needed to maximize our recovery. You brought in the necessary experts to put our claim together in a quick and accurate fashion that gave rise to the great results we achieved.

Oscar Schoenfeld, President

Academy Manufacturing Co., Inc.

...Through The Greenspan Co./ Adjusters International I was able to repair the building, purchased new equipment, update the energy usage and get rid of years of rerouted and unused wiring and streamline the system. The Greenspan Co./Adjusters International was responsible for getting me almost 100% more than was originally offered by the company experts. Mr. Tibert and his team of equipment and building experts overwhelming showed the company the true costs and the result was my business is back in operation without a loss of a single customer.

Charilie Koffler, CEO

Koffler Electrical Mechanical Apparatus Repair

Looking back, it seems like we went through a baptism of fire, trying to get a fair settlement from Republic. But personally, through it all, I hung on to you, knowing in the end you would win the battle for me. And you did…You are an expert and a professional-and I thank you and appreciate your never-ending drive and determination to help me get the best settlement possible.

Sharrie Dorney

I am the executive director of the Historic Core Business Improvement District; an elected property based organization representing 150 properties in a 12-block area of downtown Los Angeles. Handling this matter myself was not a difficult task for me, since I am a former in-house trial attorney for Hartford Insurance Company and my present job requires the oversight of major development projects. My experience in business and law, however, gave me the wisdom to hire a professional to handle this loss. The most amazing aspect of the settlement is that even with my knowledge of the insurance and construction industry, the settlement amount was 100% above my estimate of my loss. Further, The Greenspan Co./Adjusters International also handled my tenants' losses, and instead of creating a conflict of interest as I expected, it created more harmony and a better working relationship with my tenants. My tenants did not have the feeling I was doing anything behind their backs since we all had the same adjusting company. In conclusion, The Greenspan Co./Adjusters International was professional and delivered beyond my expectations.

Kenneth Aslan, Executive Director

Historic Core Business Improvement District

Immediately after the fire was contained, I called our insurance agent…but he was too busy to come to inspect the damage that day…Enter Mr. Ken Crown. We have found Mr. Ken Crown to be a very sincere and honest person. I realize now that his stamina and diligence in accomplishment were beyond expectation. Ken is very knowledgeable about his profession and he was most helpful.

Lawrence F. Hennes

He went 'out of his way' to have the 'personal touch' in representing your company. The extra phone calls; the prompt responses to our inquiries; the follow up "progress calls" all gave me a sense of security in not having to worry about the one more 'iron in the fire.

James C. Loomis, CPM, President

Loomis Properties, Inc.

Welcome to the side of the insurance industry they never show in their ads! If you have never had the experience of trying to collect on a large insurance claim before I am sure you do not realize how badly you need the help of an expert like Bill Greenspan. It's easy to think 'I've been a good customer and paid my premiums for years so now those good folks will rush to my assistance just like in the ads.' Well perhaps...but let's look at the economics. After all economics and law are what drive and shape the behavior of businesses.

Carl Countryman, President

Countryman Associates, Inc.

When my commercial building in Yuba City, CA was damaged by fire, I had no idea what would be in store for me. Little did I know my insurance company was going to only offer $107,000 to repair my building. Kyle assured me your company would do everything in its power to help me. Kyle’s confidence and knowledge of insurance helped me make the decision to retain your company, and I’m glad I did. You quickly discovered my insurance company retained the wrong expert to determine the Fair Market Value of my building. It was satisfying to see my insurance company, a company who first bullied me, get a dose of their own medicine when you demanded they retain a proper, qualified expert. You then met that expert on site, assuring he did his job correctly, which generated an accurate appraisal and that caused the insurance company to remove the co-insurance penalty they incorrectly applied to my claim. In the end, your knowledge and persistence paid off because the insurance company agreed with you., which then increased my claim from $107,500 to $350,000, my policy limit. Your company delivered on its commitment to help me and I can’t thank you enough.

Larry Andrews

We are in the Hotel business, not the fire loss business. The Greenspan Co./Adjusters International is. What they do all day everyday is work with insurance companies and due to their fee structure, it is their best interest to make the settlement offer as large a number as possible. Once the process began, The Greenspan Co./Adjusters International kept us informed as to progress, had lengthy conversations with the insurance company, produced a steady flow of documents for payment, and ended up in the final negotiation with the insurance company for a win-win for our company and The Greenspan Co./Adjusters International...It's no fun hassling directly with an insurance company, you've had enough troubles, you don't need more.

Herbert F.R. Meyer Jr., President / Meyer Crest, Ltd.

The Greenspan Co./Adjusters International took the stress out of my hands and took charge of all that needed to be done. I saw first-hand how you very adeptly navigated my claim through the complex world of insurance always staying two steps ahead of the adjuster. Ultimately, the settlement achieved by your efforts was almost 2.5 times the initial offer. I am glad I had you on my side. I could not have done it alone.

Aisling Ferguson, Guarantee Mortgage

You were there from day one and that was reassuring. You were very thorough with your investigation and working up our loss. Without your services we never would have been able to make the settlement as quickly and smoothly as it went. It was a relief for us to know that you were handling it and we never had to really become bogged down with the settlement. Thanks to you we were able to put our energy into reconstruction and running our business.

James L. & Angela Fisk

Colleen Gudmundson

At first I was doubtful of the need to hire someone to help me get the money that was our due. It was the best business decision we had made in a while.

Todd Gummow, President

Gummow Investments

In the past, I had never used a public adjuster for losses to my buildings and I can now see the valuable service that your firm offers. The amount of monies that you were able to secure from my insurance carrier far exceeded my expectations of the dollar amount of my loss. Your ability to negotiate with the insurance company with respect to the scope of work that needed to be performed was quite helpful in allowing me to secure the additional dollars that I needed not only to repair the fire damages but to cover the extra costs of code work which is not covered under my policy of insurance.

Bassem Sirhed

Sirhed Management

There is no doubt that your assistance and guidance resulted in a settlement that was four (4) times what we had anticipated.

Bruce M. Singer, President

Miami Beach Chamber of Commerce

At first we thought we would try to handle the claim on our own…AI was very quick to begin work on our loss recovery program. Their knowledge of insurance plans proved most helpful, as they were able to go through our policies and interpret benefits foreign to our awareness. The result has been a much greater claims realization than we anticipated.

Wayne A. Dinsbeer, Co-Pastor

University Baptist Church

How do you thank the team that has literally changed your life – where do you find the words and how is thank you ever enough? My experience so far exceeded my expectations; I am moved just writing this letter. Every day is less of a challenge for me as I still work through the devastating fire that ultimately resulted in a total loss. My new home is an amazing showcase for this transformation and every day when I walk through it, I am reminded of how we got here and how each of us played a role. Simply put, you guys did a fantastic job!

Jeffrey Varon

Looking back, after collecting an insurance settlement that exceeded our expectations, it is easy to say that we made the right choice. In addition to collecting a great settlement, we had the luxury of the The Greenspan Co./Adjusters International team’s expertise to guide us through every step of the process and to intercede for us when necessary. Based on both the final outcome and the experience in getting there, I can honestly say that I would recommend The Greenspan Co./Adjusters International to anyone facing the daunting challenge of settling a large insurance claim. Thanks again for letting me keep my peace of mind through the settlement process.

Troy Cummins, Mallard Creek Golf Course

Undoubtedly, it was your guidance and assistance that enabled Injectron Corporation to recover the maximum amounts under policies. Your thorough review and interpretation of our policies, costs and potential continuing costs allowed us to recover damages that we would not have otherwise been able to identify.

Frederick L. Shandell, Chief Financial Officer

Injectron Corporation

As you know, I was extremely skeptical as to our need for your services when we first met. The insurance company, through their adjuster, had said many of the things I wanted to hear and seemed very cooperative. Clearly…we, as a homeowners association negotiating on our own behalf, would never have reached the settlement we did without your guidance and professional assistance.

James R. Bell

Builder/Developer

...During the early phase, he was meticulous in helping the Church present her claim. Later he could negotiate effectively securing a compensation which the church could not achieve without his effort.

In conclusion, it was God's will to have Adjusters International, presented in Paul Migdal and his team, on board during a difficult time, without which the church compensation would have been much lower.

William M. Salama, M.D.

Saint Mary Orthodox Church of Seattle

You and your company have done an outstanding job in assisting me with my multi-million dollar fire claims. Your expertise, aggressive approach, and results have exceeded my expectations, and I am very appreciative.

Myron Zimmerman

1330 Broadway Company

Initially, I was hesitant to hire your services to help me adjust my difficult claim with the insurance company. Retaining your services was the best thing we did…And, the cost of your firm's services at 9% of the settlement was a great investment, considering that we settled our claim at policy limits and we were able to go back with a bigger and better building.

Imam Din

At the advice of a friend, I hired a Public Adjuster. I had never heard of such a thing but I will never again go through dealing with an insurance company without one. They are your advocate when dealing with the insurance company and they doubled our award. Doubled! (At a cost of 10%)…So I am telling everyone I know, if you ever have a fire, a flood, hurricane damage, earthquake damage...whatever... Get a public adjustor and I could not recommend a better one than The Greenspan Co./Adjusters International...

Steve Bluestein

As I expressed to you when we agreed to have The Greenspan Co./Adjusters International represent our firm, Sun Dry needed a timely settlement and the maximum amount allowable under the terms of our policy. It pleases me to know that your firm exceeded our expectations on both accounts. In reviewing the final settlement I would conservatively estimate that the total payment we received, because of your expert knowledge and tenacious pursuit of a fair and equitable settlement, resulted in an additional fifty percent more than we would have obtained if we would have attempted to settle without your help.

D. Jim Davis, General Manager

Sun Dry Products, Inc.

Thank you and your staff for the professional and compassionate way in which our claim was brought to a successful conclusion.

Nancy T. Lane

Greenspan Adjusters International assisted the Federation through very difficult and complex times. Your expertise and skill were exemplary.

Jack Klein, Associate Executive Vice

President, Operations - The Jewish Federation

I was cautious on hiring a public adjuster because I thought I had paid my insurance company premiums and that they would in turn promptly and fairly pay my claim. I was mistaken! I probably should have hired The Greenspan Co./Adjusters International earlier on. My building is a historic Victorian building in the NOPA corridor of San Francisco. It has unique details in terms of trims, framing, structural components, plaster work, and other elaborate finishes. The construction consultant and team you assembled to counteract and open the insurance adjuster’s eyes were very detailed. With your expertise and background in claims and insurance law we were able to secure an extremely positive settlement of our claim. By delaying my decision I think the claim was trickier to resolve and resulted in harder fight. Nonetheless, we prevailed and we are very grateful for all your efforts.

Grant Johnson, Stimulus

Since I am a person who seldom minces words, I believe that the best compliment I can give you is that though I hope never have to use your services ever, but in the event I need a service like yours, I would call you first.

Robert R. Jong, Vice President/Chief

Financial Officer - Pelican Properties, Inc.

The thought of burdening my adult children and grandkids with my claim was unsettling…Not only did The Greenspan Co. / Adjusters International provide the amazing services you promised, you went far beyond any and all my expectations. Your team delivered such remarkable and timely assistance; I truly would have been lost without you. You were always there to take my calls any time of the day, you guided me through the complex process involved with my insurance claim. The value that you and KC added to this experience far exceeded your fee.

Altha Grant

We thought we faced the worst possible when we had the fire that totaled our office. We never considered that dealing with the insurance company would be a bigger ordeal.

Mary C. Lewis

Apex Travel Service

I can tell you how pleased I am with the results of the claim. Through Arnie's skill and expertise, he was able to settle my claim far better than I had ever hoped for and I was even able to offset some other costs that I was not insured for with his presentation of the claim.

Hans Sander

On September 21, 1993, we hired The Greenspan Co./Adjusters International to represent our interests on our $700,000 building fire. You assigned Arnie Abramson, SPPA, of your firm to handle our claim. Not only was Arnie professional, courteous, and always there for us, he knew the Insurance company's concerns and questions and had the answers for them before they were posed to us.

Michael I. Keston, Chairman and Chief

Executive Officer - Larwin

Through your efforts and that of Chris Glenister, we ended up securing a settlement in excess of 2.5 million dollars. Prior to hiring your firm, the insurance carrier had initially evaluated our loss at approximately $500,000. Our only regret is that we did not retain your firm at the beginning of the adjustment process...As a result of your efforts, we now have a restaurant that is even nicer than what existed prior to the fire……………Through yours and Chris's ingenious efforts………….we ultimately secured a Loss of Income proceeds substantially more than what we would have accepted.

Hubert Keller, Chantal Keller, Maurice

Rouas - Owners Fleur de Lys Restaurant

We were part of a PEPIC (Public Entity Private Insurance Pool), and our broker and the PEPIC representative suggested that the maximum due us should have been the $500,000 that was in our policy’s schedule of values…When Gregg Clifford first met with us, he told us that our broker and our JPA representative were wrong and underscored the importance of presenting a claim that represented what we actually had before the fire…You were able to get the insurance company to acquiesce to your position regarding building values and you helped to navigate the many policy conditions that the insurance company attempted to interpret in their favor. You negotiated a settlement in our behalf of over twenty times their original proposal!...It is clear that we would not have done as well had we not retained your firm.

Samuel A. Escobar, City Manager &

Manuel Sandoval, Finance Director - The City of Orange Cove, California

I would recommend your company to anyone anticipating a complex or large claim with an insurance company. Your staff knows the insurance industry, and understands policy language and will persistently pursue the claim.

Martin Boone, OMNI

On behalf of Nature Quality Partners, I wanted to take this time to thank you for the extreme hard work and excellent job you performed in the adjustment of our collapse loss. After several months of dealing with The Hartford and then hearing about your firm’s services, we decided to reach out to you. It was the best choice we ever made. I’m only sorry that we hadn’t known about your firm initially as I suspect you probably would have been able to secure a larger settlement on our behalf. However, a $500,000 increase in our settlement proceeds is nothing to dismiss. No doubt you earned every penny of your fee. Because The Greenspan Co./Adjusters International went above and beyond our expectations, we are releasing the 1% “happy fee” as agreed in the Public Adjusters Contract. Also I would like to mention the fact that you went the extra mile to secure every last dollar due to us, and kept after them till the settlement was attained. You and your firm were extremely professional at all times and a pleasure to work with.

Bill Chiala, Nature Quality Co.

Without your expertise and assistance, I doubt that I would have been able to reach a fair settlement with the insurance company. The fire was very stressful for me and I doubt that my business would have survived if I had to deal with all the people and demands of the insurance company. The adjuster's outrageous ideas of what my loss entailed, and how I should go about rebuilding my business showed a lack of understanding on her part. Thankfully, I had you there to help me fight for what was right.

Pehr Black, President

Big 10, Inc.

The quality of service led to the most expeditious resolution I have ever experienced and a phenomenal result…This personal experience of mine and you and your firm's services demonstrated the reality of expertise, rather than that of so-called 'experts' that I regularly see in my law practice…Obviously your customer service is consistent no matter the size of the claim. I will conclude by saying that the fee charged was so reasonable that I feel I took advantage of AI, always a good feeling for any attorney.

Lester B. Seidel

Seidel, Yarvin & Mervis, LLC

Our losses involved the destruction of three newly constructed homes of approximately 5,400 square feet each. As a developer, we work with a multitude of sub-contractors and suppliers. The Greenspan Co./Adjusters International was instrumental in compiling a comprehensive report from the deluge of paperwork and reports submitted by us which incorporated sub-contractor and supplier documentation…I truly believe that the teamwork and talent of The Greenspan Co./Adjusters International helped expedite our claim and in addition created a less stressful atmosphere under such tragic circumstances.

Edward J. Miller, President

California Coast Development Group, Inc.

…Prior to retaining The Greenspan Co. / Adjusters International, I had asked a fire restoration contractor friend to assist me with my claim. While his efforts are much appreciated, the sophistication that you and your team brought on this complicated loss was tremendous…Our recovery of almost $3,000,000 was well beyond our expectations. The fee that we paid your firm at 8% was well worth the investment.

Barney Aldridge

Highway Partners, LLC - The Barlow

Your ability to interpret all the details of our policy and to creatively calculate our loss allowed us to take full advantage of the policy value. To say the least, I was extremely impressed with how quickly you were able to cut through the bureaucracy and negotiate a prompt settlement. Accordingly, we were able to minimize our recovery time and re-open for business within a few days; and yet still realize a substantial settlement.

Richard J. Rose, President

TownHouse LeatherPlus

Having never had a major claim, I have no doubt that you probably increased our settlement by at least 5 times, from what I could have done alone. Their little dance of denial at the negotiations yesterday was downright comical, and I would have laughed, had the numbers not been relatively large for us. It just goes to show, when you want it done right, call in the experts.

Robert L. Yoder, AIA

Schooner Inn

You have worked with our church with the utmost professionalism. You have gone beyond the call of duty several times on our behalf. The cost of hiring your company is well worth it... your services have been more than silver or gold... even more than diamonds!!

I was reluctant at first to hire them but thank God that we did. First they were not pushy. They explained to us what their experiences were with the insurance companies. They gave us all available options and gave us time to meet as a church to make our decision. They also encouraged us to call their references in order to verify their work-ethic. Second, the settlement we received from our insurer is three times what they wanted to give us. The Greenspan Co./Adjusters International more than earned their pay. Mr. Kenneth Crown is gentle but firm negotiator. His great knowledge and wealth of experience got us over $800,000.00 that was not part of what our insurance company wanted to give us. Third, The Greenspan Co./Adjusters International was prompt and sensitive in responding to all our concerns. They met with the congregations whenever I wanted them to help explain complicated and technical issues. They responded to our phone calls on time. Our claim, we felt, was given priority. We did not feel that we were one of several claims they were handling.

Rev. Dr. Emmanuel O. Akognon

Pastor, Village Baptist Church

As a firefighter in Scottsdale I have always been relieved to hear the home I just put out had insurance. Like everyone else I thought the insurance company would come in to save the day. Little did I know this was not the case. After all, I only put the fires out, I never saw what happened after the insurance company was called. After my home burned, I was able to see that insurance companies and their adjusters are not there to save the day. They are there to pay as little as possible.

Brant Williams

Firefighter

Shortly after Hurricane Iniki on Kauai I met with my insurance company's adjuster who told me, 'no problems,' that I would be fully covered regarding damages, spoilage, and B.I. wages for key employees. The company processed my damages claim but stated that because of their interpretation of my financial statement I was not owed anything for business interruption…Your knowledge and understanding of the policies enabled me to collect what was owed, some $150,000.00, and this money enabled me to reopen by business on Kauai.

Bart Cahoon, President

Maca, Inc./Gingerisle Corp. - Buzz's Steak & Lobster / Pieces Of Eight

Looking back at the work you and your firm did to get me top dollar for my insurance claim is not only appreciated but it made a big difference when we started the fire restoration. Adjusters International did everything they said they would do and then some...It was a pleasure to see you hold State Farm Insurance accountable for the full amount of my insurance coverage. The money you charged was worth every penny because you saved me much aggravation, plus you got me such a great settlement. Thank you, thank you!

Joe M. Westerman / JMW Properties LLC

From the very day of the fire when our commercial property (our retirement income) burned to the ground to the final resolution of our insurance claim, you and your staff worked diligently to make sure Steve and I were compensated to the full value of our insurance policy…Blair provided the support and expertise which calmed a very unexpected and frightening day. Blair explained what the process that would ensue with the fire investigation, the services your company could provide and assured us that, while the fire was a horrible event, we would be able to pick up the pieces and move forward. Blair helped us see a plan of action and a way to effectuate that plan. Thanks to Blair’s prompt arrival, we were able to engage Adjuster’s International the very next day…You and your team provided the expertise to overcome every problem. You and your experts proactively identified issues that needed to be resolved and negotiated with the insurance company on our behalf…You and your entire staff worked diligently for us until the final payment was secured…We know that the final financial settlement was far more than we could ever have achieved or expected if we had tried to handle it ourselves…We wish to use the following terms; professional, knowledgeable, communicative, patient, anticipatory, focused, thorough, prompt, and innovative to describe your relationship with us.

Steven & Gayle Seyl

As you know, I am a fire Chief with the Glendale, AZ Fire Department. For years, I believed that my insurance company was my friend. So at first, when hail damaged a building I owned in Glendale, I naturally assumed that I would be well taken care of. Looking back…After my first meeting with my Insurance Adjuster I realized that I was WRONG!...In a nutshell, you fought for me all the way. When the insurance company did not want to pay me for the industry standard contractor’s profit and overhead you stood by me and did not waiver until they agreed to pay. In the end, I’ve no doubt I was paid at least 50% more than I would have been paid without your help. And there is no way I can put a price on the time that I saved as a result of you doing the work…You guys are highly professional claim experts and anyone thinking that they can handle a large insurance claim on their own should think again.

Wayne Smith, Deputy Chief

Glendale Fire Department

I am Extremely pleased to state that any apprehensions which I may have had about using a public adjuster were completely dispelled by the outstanding service provided by Mr. Crown… He projected to me the kind of confidence that one has when being represented by a very competent attorney.

Henrietta Green

Not having the skills and the know-how to deal with all of the complexities involved in a fire insurance claim, or to proceed in such a venture of rebuilding; we turned to The Greenspan Co./Adjusters International and in the ensuing months we never once regretted the agreement that we made with them. The fire brought hundreds of thousands of dollars of damage to our property, and in the end everything was restored to better condition than it was previously because of the final settlement with Church Mutual Insurance.

Eugene J. Petersen, Pastor

Manor Baptist Church and Christian School

…all we could think about was getting our business back up and running. Naturally, we did not have the time or the expertise to deal with the arduous task of putting together our insurance claims. Through Arnie and Sue's guidance, expertise, perseverance and tenaciousness we were able to collect from the insurance company a settlement that is very much to our satisfaction. This was particularly evident on the loss of earnings claim.

Ron Azarkman, President

La Curacao Department Store

Even though we lost all our receipts for furniture and other household items in our house fire you still successfully fought and won a fair settlement for our family. And what's more you were able to do this in quickest possible time. We also want to thank you for returning all our phone calls be it day, night, weekends which helped relieve our enormous tension.

Mr. & Mrs. Robert F. MacDonald

After speaking with my insurance company, I had soon realized that an insurance policy is truly one of 'fine print.' I had never understood that the issue of loss is only one element of a loss adjustment and that value, reconstruction methods, code and ordinance, etc., all play major roles in a successful adjustment of a fire loss. From the first day I hired you, you were immediately responsive in bringing in restoration appraisers as well as The Greenspan Co./Adjusters International team. The time consuming responsibilities of meeting with the insurance company, their general contractors, appraisers and other personnel was lifted from my shoulders and I was allowed to get back to my business which is, of course, the most important thing.

Ronald B. Romine

My business suffered a catastrophic loss due to fire. After the initial shock had worn off, there were a myriad of issues to be dealt with to rebuild my profitable operation as quickly as possible. It rapidly became apparent that this endeavor would more than consume all of my energies. The insurance requirements for documentation e.g. estimates for replacement of items lost due to the fire as well as all the business records to substantiate my claim and all supporting evidence, (photos, computer records, accounting records…) would turn out to be another full time job that I was not prepared to assume, particularly since a lot of these items were lost in the fire. It also became apparent that my insurance carrier was not going to be an ally to help fairly settle my claim.

Larry L. Davis, President

Artisan Glass Works

They took the necessary time to patiently, professionally and firmly guide us through the process…They did everything that was necessary in our case to get the most from our insurance company.

In life…and in business…we occasionally encounter someone who works hard for us and, as a result, improves our lives.

Les Monthei

Suffice to say, that you 'took the bull by the horns' and turned my insurance company around. There is no question in my mind that your expertise and tenacious approach to my claim provided a very favorable settlement. The benefits of your service far outweighed your cost.

Sergio Mendes

I most certainly wish I had spoken to your company from the onset. Naively I believed that I could handle my case by myself. By the time I had spoken to The Greenspan Co./Adjusters International the carrier had already requested information that they should not have. In giving them that information, it later came back to haunt me and made it a more difficult case for you to solve I am sure... The Greenspan Co./Adjusters International came in and lifted an incredible burden off of my shoulders. This allowed me to focus once again on my practice, my patients, my family, and allowed me to help reduce my losses. In addition, there is no question in my mind that without you I would never have been able to obtain an equitable settlement with the insurance company. The insurance adjusters were very difficult which is something that also surprised me and that I would never have anticipated. I initially was apprehensive about speaking with The Greenspan Co./Adjusters International. When I saw that the owner of the building chose to utilize your services, I took great note.

Antonio Soto, Jr., D.C.

The most valuable parts of the service included the extensive inventory of the contents and the negotiations with Farmers Insurance regarding supplemental payments for contents and reconstruction. Ken, I cannot express how grateful I am for your patience with me, as I clearly was overwhelmed and mystified by the whole process. You consistently listened to my concerns and then advocated for me, even over things that had already been addressed by Farmer’s…We appreciated the timely manner in which you responded to emails, texts and phone calls. I felt you were offering a service that was available 24/7. There were many times when you returned phone calls in the evenings and on weekends…We also want to express our appreciation to jenny Schultz for her diligence and persistence in combing through the ruins of our house, working with us to identify what might have been in rooms that were reduced to ashes, and then consistently going back over Farmer’s interpretation of of the contents and pointing out their errors and omissions resulting in several thousand dollars more in recovered losses.

Richard C. Price & Jayne K. Price

When we first interviewed you, Randy, we were impressed with your knowledge and insight in our discussions regarding the adjustment of our claim. You pointed out various areas of potential problems that could arise and convinced us that your involvement would greatly assist us in recovering from our loss and help us reopen our restaurant at the earliest date possible. You more than accomplished the needs we had in moving our claim to a most favorable resolution. David Verbits and the other consultants The Greenspan Co./Adjusters International utilized in presenting our property loss were knowledgeable, courteous, and always responsive to our needs…Of equal importance to our financial recovery was the oversight and analysis you and Shellie…implemented in our business interruption loss. Your presentation to our insurance company's adjuster and their forensic accountant was thorough and professional…We are certain we could never have achieved the most favorable settlement that your efforts produced in the negotiation of our business interruption loss.

Matt J. Rocca

Original Joe's

Your assistance in dealing with our insurance claim was invaluable…You were there when we called and you got the job done.

Larry Walker, Managing Editor

Wines & Vines

We were so happy with the final outcome, as we gained a settlement that was much higher than what was first offered. These guys are true professionals.

Daniel Ng, President / Brite Cleaners

We found The Greenspan Co./Adjusters International to be competent in all areas, cooperative and of great help at a time when fast action and time consuming negotiations with the insurance company were necessary.

Neil McDowell, President

Flexible Plumbertool, Inc.

Prior to your involvement, State Farm Insurance Company had only valued our loss at $134,000.00. Through your efforts, we were able to secure a settlement in excess of $1,000,000.00 in a relatively short period of time. You kept us up to date on the progress of the claim and always returned our phone calls in a prompt manner. Your background and experience were extremely helpful in assisting us in dealing with the contractors and engineers.

Al Becker, President

12841 Woodbridge Homeowners Association

Your prompt professional handling of our claim resulted in a settlement which we feel is very satisfactory, and I would like to thank you and each of the members of your staff who worked on this claim for us. Your thorough knowledge of the construction process as well as the loss of income coverage was essential to our final settlement.

Thomas R. Tucker, President

Norview Marina Associates, Inc.

Our insurance company's first offer was $250,000. As a result of your hard work, tenacity, and unwillingness to give up, coupled with your years of experience and knowledge of 'the game', you were able to secure for us a settlement of $1,900,000. You and your team created and implemented a winning strategy. You did great.

Todd Sanders, President / Aoao The Consulate

We appreciate the team The Greenspan Company / Adjusters International assembled and the final settlement from the insurance company. Your estimating staff did a great job of addressing the scope issues and minimizing the code implications. In fact, from our recovery we were also able to make our building code compliant. Your fees at 10% of the insurance recovery were well worth it..

Noor Khan

I thought I would at least inform you how well Kenneth handled not only the claim, but he was most cooperative and understanding and well informed as to what should be done, under the most unusual circumstances with the type of policy I had - and the negotiations that occurred with my own carrier. Kenneth anticipated many things which I would not have anticipated.

Isadore Familian

Soon after our fire, we became acutely aware of the vast amount of time that would be necessary to document our losses. Building estimates, equipment estimates, product and stock inventories, engineering plans, as well as loss of rents and income projections were all new avenues of expertise for me, a novice, on top of the most important issue to me, that of trying to salvage whatever business possible and to protect my future sales…You immediately deployed your trained personnel to supervise and assist in documenting all of our losses…You kept in constant communication with me and my father regarding the status of our claims. Moreover, we were simply amazed when, through your full understanding of our insurance contract, you were able to effect a settlement on our personal property greater than the limits of liability, even after the application of a co-insurance penalty. Without your help, we would never have been able to devote the time required to protect our future business and wish to again thank you, Randy, for the marvelous job you did in settling our claim.

Ole Nordhaven

J. Nordhaven & Sons, Inc.

Since a family member sold insurance, I approached him to write insurance for the record store as well as some other business entities. My relative informed me that Safeco was the best insurance company available and provided me a policy of insurance that would 'take care of everything in the event of a serious problem'…However, from the moment Safeco contacted me after the fire loss, it became all too apparent they were no friends of mine; their interest only involved a minimum payment to me. Despite the assurances of my relative, the broker, Safeco offered absolutely no cooperation or assistance in my time of need…Although I consider myself to be an experienced and sophisticated business person, it became obvious to me after the fire that the field of insurance is one of great expertise and an insurance policy contains pages and pages of 'fine print' even I couldn't interpret. Immediately after my authorization, The Greenspan Co./Adjusters International was on the scene taking control of everything that had to be done, relieving me to reestablish my business…Your fee more than justified your involvement; if you were paid on an hourly basis, I'd surely be arrested for slavery.

David Black

Record Connection

Our family recently went through a devastatingly large fire loss that left only the foundation standing. My brother was burned and our home destroyed. It was the worst day in our lives. No one expects for something like this to happen to them, but it can happen, and it did for us. When I first spoke with Ken I was very impressed with his professionalism and experience. He was direct and honest about our claim and thoroughly explained the claims process. We knew it would be long and tedious, but trusted that Ken and his team would do the job. Ken’s constant updates and aggressive protection of our interest were instrumental in achieving the highest possible settlement for us. His knowledge, expertise, and negotiation skills were crucial in dealing with our insurance company.

Que en este tiempo tan difícil para nosotros nos ayudaron y guiaron durante todo el proceso. Siempre con la intención de ayudarnos lo más que se pudiera y recuperar todo lo perdido. Con la ayuda de Greenspan Co./Adjusters International pudimos recuperar mucha más que lo que esperábamos.

Cinthia Chavez

...that the negotiating skills I had developed in thirty five years of City Management and my post-retirement training in mediation and dispute resolution at Pepperdine Law School would enable us to obtain the settlement to which we were entitled. After several months of frustration I realized that my lack of knowledge regarding insurance policy interpretation and claim processing suggested that I needed professional assistance. I have estimated that the total award exceeded what we could have achieved on our own - more than $650,000.00. Equally important to us was the peace of mind we felt knowing that our claim was being pursued vigorously and professionally. It is hard to describe how much that helped bring order to our lives during a time that was stressful and chaotic. Relieving us of that burden and the manner in which your staff kept us informed and assured that things were going to work out well contributed greatly to our mental health and outlook during those difficult times...

Jack D. Shelver

Prior to the Association's hiring your firm to adjust our property claim, Farmers Insurance had offered us a settlement of $12.5 million. We knew this sum was insufficient but we never realized how much until The Greenspan Co./Adjusters International settled our claim within eight months for $27 million. Ken, you were tenacious in dealing with Farmers. You documented all discussions with Farmers personnel, detailed damages down to the penny and left no rock unturned. You kept the Board of Directors informed on a weekly basis, and were of assistance to us in other, related matters as well. Your expertise and that of The Greenspan Co./Adjusters International were invaluable...

Richard L. Ramirez, General Manager

John Fochtman, Association President - Rockpointe Homeowners Association Inc.

...Although I am a retired attorney having practiced in San Francisco for forty years, started several businesses, and thought I was a pretty smart guy, I was overwhelmed! I came with a water pistol, and the adjuster had a fire house. I was lost. I had no idea of the cost of labor, materials or how these things are calculated. The insurance adjuster was in complete control, and I was representing myself. Within minutes I knew I had a fool for a client....Making a long story short, The Greenspan Co./Adjusters International brought in their own experts, and after several months of negotiations I reached a settlement of almost $600,000…THREE TIMES the amount of the first offer..Based on my experience I have to advise to anyone who has suffered a property loss through fire or flood:

1. Immediately call your insurance company to report the loss.
2. Then, immediately call The Greenspan Co./Adjusters International so you can fight fire with fire. Don’t wait!

Garrett P. Graham, Owner / 19 Broadway Niteclub

There were so many issues that were over-whelming: co-insurance penalties, business interruption schedules, lost inventory, proper amount of the building damage. We did not know where to even begin with the insurance company.

The help of your team was tremendous. You arranged for estimators to measure the damage. Heather Connell of your inventory team had a tremendous knowledge on how to count and price all the items that were destroyed. Your CPA, Chris Glenister, did an excellent job of advocating the best possible scenario to the insurance company's accountant. And, the recovery on building damage was such that we were able to get your fees paid and end up with a better structure.

Charlie & Andy Singh, Owners / Turf Liquors, Inc.

...As astute as we are, we are in the lumber business. We do not negotiate with insurance company's everyday. It is clear that you are qualified professionals and adept at what you do. Everything you promised - and more - you did. You promised to get our claim settled quickly and you did. You promised you would get us more than we expected to get and you did. You promised that the fees we paid your firm would be small in comparison to the benefit and they were. Hiring your firm was the right decision.

Austin Vanderhoof, V.P., CFO

Pacific States Industries, Inc.

The thoroughness of the appraisal made of the damages incurred, the presentation made to the insurance company, the constant follow-ups, and the attention received from all members of your company, contributed to the excellent results obtained.

Reinhard Werthner, President

Asociación de Condómines - de Villa Las Brisas

Our best decision early on was to retain The Greenspan Co./Adjusters International to represent us in handling the fire claim.

Larry Armour, President

Armour Building Company

You may recall that the insurance company readily agreed to pay us 'policy limits' of $415,000 for the building and $50,000 for the contents (with a release - and then close the claim). At that point you began representing us. The insurance company has now agreed to pay…a total of $1,855,300. $1,855,300 is a long way from the $465,000 policy limits they had originally offered…This is all so very complicated and intense that it is very hard for my Board and me to grasp…In light of all this good news I can't keep this to myself any longer so I want you to share this letter and my most enthusiastic recommendations to any and all of your current and potential clients.

Samuel Dixon, Superintendent

Madison Parish Schools

Navigating through the fine detail points of an insurance claim proved far more complex than I would have ever imagined. In hindsight I know I would have definitely struggled and ultimately lost money, had I tried to go it alone. The insurance company and their consultants are experts in the field of insurance claims. The insured is not. I would have been at a huge disadvantage had it not been for your help. The bottom line is your services are valuable and in my view necessary.

Jon S. Payne, President / Payne Magnetics, Inc.

…Issues of financial magnitude as well as minor details were dealt with equal attention and concern. In addition to our 7200 sq foot home and all of its contents, we lost an irreplaceable art collection. …He supervised a minimum of half dozen Allstate representatives, a personal inventory specialist, an art and antiques specialist, and a building specialist who recreated our home inch by inch on paper, a loss of use adjuster who agreed to numerous weekend and holidays stays, and a total of three separate insurance companies involved in our loss. …Even though we have been entitled to all of this compensation, insurance paperwork, complicated language and fine print exclusions would have prevented us as novices from acquiring a fair and positive result.

Lora & Bob Sandroni

With credentials in hand, unlike many 'do-gooders' at that time, they offered the assistance our time and resources prohibited. Their staff was knowledgeable, concise and always available for consultation. Our insurance company proved to be impossible, often refusing to honor the conditions of our policy. They used every possible avenue to deny and delay the claim. It was at these times, that Mr. Lombardo remained firm, competitive and yet professional. Meetings were difficult but Mr. Lombardo continued to persevere demanding justice for First Baptist Church.

Pastor Jack Auten

First Baptist Church of Homestead

...While the memories of the 100-year old Mon Desire historic restaurant that fed so many, hosted innumerable dignitaries, weddings, rehearsals dinners and special parties is gone your efforts to make the insurance company pay what it owed is not forgotten…You got us more than what we could have ever gotten from the insurance company. The fees-a bargain in terms of the result.

Edic Sliva, Owner & President

Mon Desir

Despite a good business background I very quickly realized that I did not have the expertise or experience to document the claim to our insurance company. And although we had been with that insurance company for more than ten years, it was quickly apparent that as far as they were concerned, we were on our own in documenting our claim. I first tried to enlist the aid of our accounting firm or our attorney. Although we use a national accounting firm and a large regional law firm, both admitted they lacked the experience to document our claim…As a direct result of the professional expertise of Adjusters International, we received much more from our insurance company than Adjusters International's fee, and we strongly recommend them to others.

William Leslie, Corporate Controller

Gresham Toyota, Inc.

I was quick to understand that I did not have the tools to understand and expedite the process. Adjusters International has the tools to make the claim in your favor and not the insurance companies.

Eric Engles

Engles Furniture

Most importantly, Friends of Lubavitch of Florida Inc. a not for profit organization recovered more insurance monies with your guidance and support than had we decided to resolve the claim ourselves which we had attempted. Your unique phased approach created a time frame for us to become extremely comfortable with Adjusters International's and Pat's abilities to represent our organization. Within that period we found your interaction with the accountants coupled with the management of the adjusters allowed for us to submit a comprehensive well-documented claim. I would like to point out that as a not for profit organization our staff are not capable of handling this large of a claim. The services you provide added value and were deserving of the fees.

Menachem M. Korf, Board Member

Friends of Lubavitch of Florida

Working with you and your staff made me realize that I would not have been as successful dealing with the insurance company alone. The process of settling an insurance claim was far more complex than I ever imagined. You are your staff provided the expertise needed to settle my claim equitably.

Peter Yukimura, President

Yukimura's, Inc.

A special note of thanks must go to the man who arrived at my office door from your company who simply would not take “no” for an answer from me when he tried to tell me we needed help in dealing with the insurance aspects of the fire. While at times, I was less than gracious for all your efforts, I fully realize that I was woefully ill prepared to handle the rebuilding of the manufacturing portion of Wilcor on my own nor was anyone here up to the challenge.

Pat Wilson

Wilcor Grounding Systems

The process of settling this loss was done quickly and with the utmost professionalism. We were able to recover all of the funds we needed to repair our property to make them look great again…Without your experience and expertise in handling such catastrophic events I know we could not have recovered what we did. Your fees are worth every penny!

Devonshire Apartments

Drew Gibson, Manager

You and your staff…handled our claim against the insurance company in a competent and professional manner. Without your help, we do not feel this could have been accomplished.

Ina Schoncite

Ina's 14 Karat Shop

Your team did an excellent job of analyzing the coverage, identifying opportunities, coordinating resources and available data, and generally marshalling the effort. It was worth noting here that the claim itself was a little dicey, at least from a proof standpoint. Again your team made absolutely the most of the claim and prosecuted it in respect to our insurance carrier with deft and expertise.

Stephen A. Ricks / Vice President / General Counsel

Otis Spunkmeyer

In every way we have found... The Greenspan Co./Adjusters International to be competent, honest, and reliable.

Maddalena Riboli, Sec. Treasurer

San Antonio Winery

I thought my insurance company would take care of me, to treat me great and pay me enough to rebuild my home and replace my things, like advertising says. However, after briefly dealing with Nationwide Insurance, I realized that was not going to happen…Nationwide tried paying me $144,810 for the damages to my home. Eric diligently and methodically got Nationwide to settle my claim for $225,486. Nationwide then tried to settle my personal property claim for $131,552…Eric and Jenny put together got me $252,939. The Greenspan Co. / Adjusters International delivered on its promise.

Ashleigh Reynolds

I can recall the day that you met with us to describe your services, which involved a niche practice that I never realized existed prior to our casualty loss. After having gone through the process, I want to let you know that Richard Tanitsky and Chris Glenister did an extremely thorough, professional and tenacious job to assist Stomp, Inc. in processing our various components of our claim with The Hartford. Their understanding of the issues involved and knowing when to get other professionals involved served us very well in the long run. I sincerely appreciate the job done by your company. It has been a pleasure working with competent, talented insurance adjusters.

Michael L. Hummell, Chairman/President

Stomp, Inc.

On September 9, 2010, PG&E’s pipeline burst in San Bruno…I soon realized that there were too many loop holes and issues in the claims process that I would have surely missed…The services you provided us were truly outstanding and priceless. Knowing The Greenspan Co. / Adjusters International team were fighting on our behalf was invaluable, emotionally and monetarily. We would not have gotten anywhere close to the amounts your team was able to get us back, well covering all of the fees. More importantly the time and the emotional stress you saved us from would have been worth every penny, regardless of the amount we received back.

Sherman Lim

Without your guidance and expertise, we could not have successfully met the challenges and requirements encountered with our insurers. Our decision to retain The Greenspan Co./Adjusters International proved to be one of the better business decisions we have made. It is certain that the benefits created by your supervision of our insurance claim far outweighed the costs of your services. Further, there is little doubt that the unique knowledge and skill brought by you and The Greenspan Co./Adjusters International could not be obtained elsewhere."

"Our property, Fashion Square Sherman Oaks suffered severe damage - running into tens of millions of dollars - during the Northridge Earthquake on January 17, 1994... The Greenspan Co./Adjusters International does not come cheap, but in the final analysis they earned their fee many times over by successfully negotiating with the insurance companies resulting in the insurers paying over and above what one could hope to collect.

Brian J. Pickering, Vice President

David Z. Burger AM, President - Fashion Square Sherman Oaks

The settlement was beyond our expectations and almost double what we thought it would be…We are glad we hired your services. You handled the adjusters very well and forced Lexington Insurance to step up to the plate…We recovered much more than we ever thought we could have on our own. The fees we paid were worth every penny in terms of the service received. You saved us tremendous amounts of time and headaches. There is no way we could have negotiated the settlement you did.

Robert Benech, President

VSP Products, Inc

Through your efforts, our home will be rebuilt from the ground up, with additional square footage, and brought up to today’s current codes. Your services were well worth it!...Just having someone on the same playing field as the insurance company adjuster makes all the difference.

Norman and Nancy Ashizawa

One of the most difficult aspects of choosing to retain a public adjuster after sustaining a loss is the pressure you receive from other people to settle your claim yourself. After all, your insurance company is there to take care of your best interests, so why pay someone to do it for you? Well, we are glad we didn't listen to their advice, as we quickly found out that our best friends are the people at The Greenspan Co./Adjusters International. When Jerry Fleischman first met with us, we felt he had the best advice and he took the most time with a very hassled Oral Surgeon and his hostile wife, who were saying, "Who are these people and what do they want from us?" Well, what they wanted was to help us and take from our shoulders the enormous burden of settling a smoke damage claim. You guided us gently and skillfully through each phase of our claim, working with the financial and the emotional traumas that arose from sustaining the loss of our practice and then being forced to fight our insurance company every inch of the way for equitable compensation. Our advice to anyone who sustains a loss is to call The Greenspan Co./Adjusters International and give yourself the peace of mind that comes with retaining the experts!

John S. Pavel, D.D.S.

Barbara Pavel

You responded to our call for help in record time, brought with you a team of professionals to immediately start the process of cleaning the sites, supervising the handling of inventories, and ultimately making the process of preparation of the claim more manageable. Your guidance for preparing all the documentation submitted to the insurance company and your active negotiation of settlement of the claim was exemplary.

Paul E. Kronfli, Vice President & CFO

Kronfli Spundale Mills, Inc.

We feel our company would not have received the settlement it did without your expertise.

S. K. Leong, Vice President

On behalf of everyone here at Bob Stupak's Vegas World Hotel & Casino, I would like to personally thank you for the support and effort that your company, and especially you, have given to Vegas World. Your courtesy and professionalism in dealing with our company have not gone unnoticed.

Andrew S. Blumen, Director of Operations -

General Counsel - Vegas World Hotel-Casino

We initially attempted to deal directly with our insurance company in presenting them our business interruption claim, but ran into some very significant problems in that the insurance carrier did not see fit to agree with our presentation and as a matter of fact, offered us a very low dollar sum to settle our claim. Fortunately, we were advised to consult with your office and as a result of that consultation, we were able to settle our matter at a most agreeable figure.

August S. Gilges, Assistant Vice President,

Risk Management & Insurance - Paracelsus Healthcare Corporation

It has been a pleasure working with you, a CPA, master strategist and businessman. It is rare to encounter all of these traits in one person, but they were critical to preparing the successful $10+ million settlement we received on our property and business interruption claim. With this settlement behind us, we are confident that the company is headed in the right direction.

Eugene P. Conese, Jr., President and CEO

Greenwich Air Services

It is most unusual when a client does not have to keep calling and being put off to hear what is going on. You have been more than helpful, more than ambitious and exceedingly knowledgeable. We also cannot believe that you have come up with such an excellent settlement of our claim in such a short period of time.

Margaret Wagner

Eaters Digest Deli-Restaurant

When our facilities were damaged by a tornado, we knew that our job was getting back to business, and realized that the matter of preparing, filing and negotiating a claim of this magnitude with our insurer was going to be a monumental task…Now that the claim has been settled, I am convinced that the value we received from you was as you promised…You and your associates assisted in the compilation and valuation of every damaged shingle and chair, and therefore, we were able to provide the insurer with documentation sufficient to support our property claim…Although we were shut down for only a few days, the impact of staff relocation, lack of resources, and countless other issues was felt in our revenues and profits. Your business interruption experts…provided exemplary service to us in dealing with a very complicated business interruption claim. We could never have accomplished this on our own. These experts brought us their knowledge of the insurance industry, experience with many types of business interruption claims, and a solid accounting background which ultimately led to an equitable settlement of our loss. Throughout the recovery and claim process, you and your staff maintained a pleasant and professional attitude. Your interaction with the insurer and its consultants was always constructive and I felt reassured in your representation of me and my company's interests.

Vincent A. DiMeo, Manager, Financial

Systems and Controls - EMS Technologies

The adjustment of our major hail storm claim would have been much more challenging without the dedicated involvement of Adjusters International. You proved to me the importance of “showing the other side the damage,” and the value of your knowledge and expertise. The settlement that The Greenspan Co./Adjusters International helped us to realize was certainly more favorable than what we expected. I appreciate that we were able to focus on our core business while we let your team handle the tedious details of our claim.

John F. Medved., Medved Autoplex

Time and again you had the creative solution, the tough negotiating point, or the quick response necessary to keep our insurance claim on track with the insurance adjusters. I am convinced that without your unflagging enthusiasm for this claim we would not have settled as quickly, nor for as much as we ultimately did.

Richard Q. Russeth / The Pillsbury Company

It was clear that we had two tasks ahead of us, both of which seemed enormous from our perspective. One was the reconstruction of our facility and the research programs it supported, and the other was the insurance claims that we would have to handle. Fortunately for us, we received a referral to your firm and agreed to retain you. As I look back at all the things the insurance companies tried to do during the adjustment process to avoid paying the claims, I can only imagine how the claims would have been handled had we not had you as our advocate, our ally, and our spokesperson. Your belief in our claim, your unwavering support of our institution, your skills, your tenacity, and your determination clearly inured to our benefit and ultimately fostered a settlement that was beyond our expectations.

Shirley A. Pomponi, Ph.D., President/CEO

Harbor Branch, Oceanographic Institution

Without your help, we would not have gotten the settlement we received…You and your company have been a godsend to us.

Rev. Misi Tagaloa

The Second Samoan Congregational United - Church of Christ

Your diligence, attention to detail, knowledge of our policy and expansive experience in this complex business was directly responsible for receipt of proceeds exceeding our expectations. Thanks to your expert advice and assistance, we were able to cover our extra expenses, fund the re-opening of operations and maintain our budgeted level of revenues.

William T. Tanaka, Jr., Pauling Pacific Group, LTD

Prag House is an 8,000 square foot, three story structure with a full basement. Between the fire and the 25,000 gallons of water necessary to put it out, every floor and the basement sustained significant damage. How could we possibly embark on the steep learning curve required to responsibly oversee this work, while also working our full time jobs and fulfilling family obligations? We had dozens of questions and no answers. Frankly, none of us had ever heard of public adjusters. But after meeting with The Greenspan Co./Adjuster's International team to understand what they could do for us, and doing some research on different public adjuster firms, we decided to hire The Greenspan Co./Adjuster's International. It was, hands down, the best decision we could have made! Drew and The Greenspan Co./Adjuster's International team are extremely knowledgeable about the complex insurance laws and practices that most of us know little or nothing about – and yet can prove to be the most critical factor driving everything else. Bottom line: Hiring a public adjuster firm may seem expensive, especially in the initial hours and days after such a life-altering event, when money is tight and it’s hard to know how much anything will cost. It may be tempting to think it’s not really necessary. But if you hire the right public adjuster, it will be the best decision you make! The Greenspan Co./Adjuster's International was worth every penny we paid them!

Leah Iraheta, Evergreen Land Trust

...When tragedy struck, and I was consumed with taking care of my mother, you stepped in and made life easier, sorting through the endless maze of insurance company red tape that we surely wouldn’t have been able to unravel on our own. Through it all, you managed to keep your focus on the most important part of the puzzle, the insurance money necessary to rebuild my mother’s home. All of this was done while allowing me time to spend worrying about her, and nothing else.

Fred Dimas

While we relied on our insurance company to help us in our time of need by “being good neighbors” in our time of need, Silvi and I quickly learned early that the chips were not on our side. Our adjuster was quite insensitive and simply not interested in working to maximize our insurance benefits. Rather, all along she placed obstacles to nickel and dime us every step of the way. We are glad to have met you and the experts at Greenspan. Your team did a fantastic job. Your construction experts worked with our architect to forensically document all the nuances of our home. Jenny Schulz spent countless hours documenting damaged contents that were burned beyond recognition. She paid special detail to the age and condition of our property. With your efforts we were able to maximize our recovery on our building, contents, depreciation, code and other additional coverages available in the policy. We are simply amazed to experience first-hand how an insurance company systematically delays, denies, and reduces claims payout for its policyholders who have trustingly paid premiums for years without any claims.

Mati T. Otsmaa, Market Direct

You and your staff were most professional and diligent and without your assistance, we never would have realized the same results.

Michael Talla, Chief Executive Officer

The Sports Club Company

Our insurance company adjuster initially indicated that he would advocate our interests and that retaining a public adjuster was not necessary. We learned very quickly that this was a tactic to reduce the payout on our claim… The insurance company initially estimated the claim at approximately $100,000. Our ultimate recovery was almost 3 times what the carrier had offered. The charge for your services was well worth the investment.

...Taking the “insurance issue” off my plate allowed me to focus on my customers and saving my business, and gave me some confidence that everything could work out OK. …Greenspan Adjusters International did a phenomenal job of executing our claim and moving things forward on a consistent basis. The entire team of professionals from inventory and property specialists to accountants, adjusters, and even principals of the firm were all fantastic and great to work with.

David Povich

Tool Alliance

In July 2006, a fire of unknown origin destroyed a significant portion of our 27,000 square foot office building in Santa Clara, California. This was the first and only major fire loss that our company has encountered. The office building was vacant at the time of the loss and we were in consultations with the city to redevelop the site, so we were unsure if we could even make a claim for the damages considering the complexity of our situation. Our insurance agent advised us to not make a claim for the fire damages, but thankfully we listened to your advice and counsel regarding how to handle this matter. Every aspect of our claim was diligently handled by Paul Migdal and his team, from reviewing policy coverage, hiring construction specialist to determine the scope of property damage, depositions preparation, and corresponding and negotiating with the insurance company. Given our inexperience with these matters and our need to focus on our primary real estate management business, we were relieved that Paul took the leadership role in dealing with these matters. Without the time, effort and expertise that Paul put into this matter on our behalf, we could not have achieved the final settlement that you obtained…The fee you earned in this claim was well deserved – I know for certain that our insurance settlement was several times greater than what we could have achieved on our own, not to mention the time and effort that you saved us.

Andrew Diamond, Executive Vice President

Diamond Investments Properties

We’ve always been lead to believe in our insurance company, so we felt sure they would have our best interests in mind during this process. We quickly learned otherwise. We desperately needed help and that help came from The Greenspan Co. / Adjusters International. Our worries, concerns and fears were quickly put to rest when they became our adversaries and I, personally, felt the huge weight of the situation was lifted off my shoulders…Before this experience we did not know The Greenspan Co. / Adjusters International, nor did we know that there is help of this nature available. The Greenspan Co. / Adjusters International delivered on its promise and we will always be grateful for their help.

Catherine L. Hardy

Waunelle C. Nunes Trust

I also want to thank your staff for assisting us in putting together our total loss personal property claim and evaluating the true replacement cost for our damaged home. It is not easy to recreate all of the personal effects one accumulates in a home over a 20-year timeframe.

Phillip & Rosalyn Warburton Chodur

I'm sure if I had handled the claim myself, it would still be in someone's basket, in some office, up on the 25th floor someplace.

Larry Schwartz, President

Standard Shoe Stores

Mr. Greenspan did an outstanding job in coordinating the disposition of the damaged property and presenting the claims to the insurance companies. His fee was nominal compared to the recoveries obtained through his adjusting expertise.

Per Nevard, Controller

Gump's

We again thank God, that The Greenspan Co./Adjusters International was there for us, and please, don't try to work it out on your own. You need professional help.

Eugene and Anita Bogarin

The whole experience was handled extremely efficient and swift, plus they got more from our Insurance than we would have gotten, because they have the knowledge of Insurance.

Howard Watts

2017: In the unfortunate event you’ve sustained a fire or other property casualty at one of your properties and are considering bringing a public adjuster to facilitate the insurance adjustment (which, while I was reticent to do myself at first, I would strongly suggest), I’d HIGHLY recommend utilizing the services of The Greenspan Co./ Adjusters International. If you should choose to bring them on, I’m very confident the additional insurance proceeds they’ll collect on your behalf will more than pay for their fee, perhaps many multiple times over, and will in large part relieve you and your colleagues of the arduous and time consuming adjustment/ claim process. The folks at The Greenspan Co./ Adjusters International are extremely knowledgeable, professional, effective, and borderline invaluable, and I trust you’d walk away from the process echoing the same sentiments.

2015: I can say without equivocation in the event that a property of ours sustains a fire in the future, we’ll be contracting with The Greenspan Co./Adjusters International to protect our interests and manage any such claim. I’m very confident the additional insurance proceeds they’ll collect on your behalf will more than pay for their fee, perhaps many multiples over, and will for the most part relieve you and your colleagues of the arduous and time-consuming adjustment/claim process. I’ve found the folks at The Greenspan Co./Adjusters International to be highly knowledgeable, professional and effective, and, in assessing my experience in working with them, they’re worth their weight in gold.

Nate Guido, Pestana Properties

Their expertise and perseverance enabled us to collect more than twice the amount originally offered by the insurance company's representatives. As you may be aware, we had not experienced a loss before and were reluctant to use a public adjuster. Shortly after we submitted our claim, we found that we were on the receiving end of numerous faxes and requests for additional information from the insurance company accountants. We were lulled into believing that our cooperation in providing the information would result in a fair settlement offer. Needless to say, we were shocked to discover many months later that the insurance company's settlement offer was less than half of our actual loss…Your team immediately went to work by guiding us in gathering information that would enable us to overcome our setback. Their comprehensive analysis of the report, meticulous review of the additional documents, and presentation of our claim enabled us to achieve a settlement far greater than our expectations. They also saved us many hours of valuable time and aggravation.

Ed Diaz, Accountant

Kuk Rim U.S.A., Inc.

I've felt that we have been a working partnership. Initially I believed that the insurance company and I could come to a quick and fair settlement, but one meeting with their adjuster convinced me otherwise…The firm took pains to be thorough, careful-and patient-in setting out the scope of loss. You, and the people who worked with you…were unfailingly professional…You were always available on very short notice, whether for a bit of handholding…or with a quick response to my concerns, as we proceeded though the process. Even if I had been able to reach an identical dollar settlement with TIG on my own and without dispute, The Greenspan Co./Adjusters International's services would have been well worth the cost...During those months of stress and uncertainty, your quiet and confident assurance, your willingness to seek out expert legal advice on a matter that might have gone to court, and your capacity for effective negotiation both eased the strain and, in the end, produced a settlement with TIG that seems eminently reasonable and fair.

David L. Kirp, Professor

University of California, Berkeley

You provided a great service to us in analyzing, assembling and presenting our claim and obtaining a settlement that exceeded our expectations...Your fee was more than earned.

Charles J. Kinnison, Trustee

Calvin C. Collins Revocable Trust - Juanita I. Collins Revocable Trust

I did not know what to do, so I hired you and The Greenspan Co./Adjusters International to take care of my claim. I greatly appreciate how you handled the case; you did an excellent job using a very methodical approach. Whenever I had any questions, you had a very clear and understandable response. You exactly knew how to make things run smoothly and efficiently.

Jay & Sharda Bhakta

Best Western Crossroads Inn

Prior to experiencing the fire in our Music Hall/classroom building I had no idea of how involved, complex and time consuming the insurance and rebuilding process could become. I am grateful to have had the services of The Greenspan Co./Adjusters International, with Dean Osborn as our public adjuster to step into the gap. His attention to detail, continual progress updates and creation of vast documentation provided backup for the aggressive and fair pursuit of our claim. When I was overwhelmed at the thought of sorting out and documenting our contents loss, Ann-Marie and Kirk made quick work of an otherwise dreaded ordeal.

Rev. Lorne Lentz, Assistant Minister

Christian Evangelical Churches of America, - Inc.

The situation changed dramatically once we hired your firm. The team of experts employed by Adjusters International was quickly able to identify the problem areas, provide the necessary documentation, file the claim and negotiate a favorable settlement. All of this was accomplished in a timely and professional manner.

Thomas L. Lupina, President

Oyster Bay Beach Resort

As one of the larger producers of garbanzo beans in The West, we pride ourselves in knowing everything there is to know about our craft. We also pride ourselves on knowing when someone else knows better. It’s not often that one’s expectations are exceeded. You exceeded our expectations. As far as the fire is concerned, our claim is settled, our storage capacity is double what it was, your fee was paid, and in essence, it cost us nothing. You are one of the best investments we ever made. And as far as the collapse is concerned, your meticulous, forensic approach to our claim caused the carrier to come to the table and change their offer from zero to almost $500,000. We can’t thank you enough for your efforts in our behalf.

Max Hinrichs, Hinrichs and Company

Now after several months of never ending negotiating with the insurance company, we can honestly say that the decision to hire your company was one of the best decisions this board ever did. Thanks to your total dedication, professionalism and will, we can say that we are completely satisfied with the final settlement you were able to work out for our homeowners association. During the entire long and frustrating process that took place between your company in our behalf and the insurance company, your staff kept us informed of every detail, in a fast and very organized manner. Thanks to your dedication and commitment to us as clients, you kept me going, therefore I was able to maintain the full support of the owners to the end. The journey was difficult, even more difficult for us because after our claim was rejected the process to present a brand-new claim wasn't easy. But you passed with flying colors even though we were dealing with an insurance company that showed a lack of seriousness and professionalism in several occasions.

Wanda Luquis, President of the Board of

Directors - Asociacion de Condomines el Monte Norte

The total payment, less the fee The Greenspan Co./Adjusters International clearly earned, makes for a very satisfactory conclusion to this mess...My recommendation of The Greenspan Co./Adjusters International is based on this conclusion: We would never have collected even half the amount finally paid without The Greenspan Co./Adjusters International keeping Farmers Insurance focused on the terms of the policy and reminding them that we were only asking them to do what the policy committed them to do. The final outcome is totally due to the two of you and your assistants who did what was needed by phone, mail, and coming to the property whenever Farmers or I wanted you there...Thanks for all your assistance in settling this claim and for holding Farmers to the letter of their policy. Without firms like The Greenspan Co./Adjusters International to help there would be many more insured who would simply be short-changed. Fortunately, after locating The Greenspan Co./Adjusters International with a web search and getting through on Christmas Day; I am not one of the short-changed!

Paul E. Smith / Managing Partner

We renovated the Osborn Building in 1986 and had it added to the National Historic Registry. The fire was devastating and we were faced with losing all the tenants as well as the difficulties in repairing a historic building. Dave suggested that the insurance company would under-estimate the loss, as they did by over 50%. Having you direct the contractors as to what was necessary to repair the building, retaining an engineer on our behalf to identify the problems in reconstruction and providing a detailed breakdown of all the errors in the insurance company’s expert’s scope of repairs, resulted in a recovery of over twice what was initially offered. In the beginning we were concerned about the cost of your services. As it turned out this was the best decision we could have made. Without you, we would not have recovered as much as we did. In addition, you saved us the stress and time of doing the work. We can only suggest to others that are faced with a major insurance claim, that they retain The Greenspan Co./Adjusters International; it will be the best decision they ever made.

Lewis & Sylvia McFarland, Osborn Building, LLC

Your team was fabulous when it came to the details relating to the rebuilding the structure and accounting for a settlement from our insurance company. Your team is not only professional but also held our hand throughout the process. Each member of your team was meticulous when it came to the details. You were even able to get us reimbursed for the cost of the items required to meet the standard building codes. Not only were you on top of things, but you were able to negotiate us a settlement almost double what the insurance company had originally offered us.

Herb Gatewood, President / Fontanelle HOA

From the moment we retained The Greenspan Co./Adjusters International, Paul Migdal, Chris Glenister, Gary Johnson and Jim Warren took over every aspect of our claim. Their expertise and professionalism was recognized and respected by our insurance company and resulted in a timely settlement of our claims which was both fair and equitable. By retaining The Greenspan Co./Adjusters International, we leveled the playing field vis-à-vis the experts brought in by the insurance companies and saved untold hours of management's time, enabling us to focus all of our resources on running our business and the recovery from the fire... Having gone through the experience of dealing with large insurance claims both with and without the benefit of the expertise provided by The Greenspan Co./Adjusters International, we are convinced that no company should ever attempt to handle an insurance claim without such help.

Frank Van Straalen, Chief Financial Officer

Euro Fresh Farms

We were totally bewildered when we realized we had suffered extensive damage and did not have the slightest idea what to do. Fortunately, I called you early the next morning and that same morning you arrived, arranged for the clean-up, introduced us to appropriate contractors to assess and repair the damage and successfully negotiated an appropriate settlement with the insurance carrier. We will be eternally grateful to you, not only for your professionalism, but for your real concern and caring attitude that helped us get through that period.

Alexander L. Kyman, Vice Chairman

City National Bank

As you know, in addition to my background as an investor and developer, I am a lawyer and fairly well-versed in the nuances of insurance coverage and insurance case law. During my career, I have been exposed to some complex insurance matters. This case however, took the prize. It involved extremely complex, multi-layered coverage issues involving fire major property carriers, two E & O carriers, insurance program administrators, and highly technical reconstruction issues and the ultimate settlement was over 300% of the amount that the insurers argued that we were entitled to. Your team were arm-in-arm with the architects, engineers, coverage counsel and the ownership to ensure that the process was driven to a successful conclusion. They were intelligent, experienced and committed to the best result for the client throughout their involvement.

Dan Safier, President / Prado Group

What was seen as maybe a one page loss inventory by Allstate turned into a 75 page list. This was so well documented with pictures and the receipts that we could find. The end result was so professionally done I believe it did not give much room for Allstate to argue. I think Allstate was just out gunned by The Greenspan Co. / Adjusters International.

Dale and George Todd

We were completely at a loss as to how to proceed with the many problems and situations which arose when our building burned on Christmas night. Your sincere concern and expertise enabled us to realize the best settlement with our insurance people.

Lelia Crandall, Adjutant

American Legion

I consider myself to be a skilled businessman. I am glad that I had the presence of mind, after the loss, to recognize that adjusting claims was a separate and unique skill of which I was unfamiliar…Now that the adjustment is fully concluded, I am satisfied and thankful that I chose to have you represent my interests. I am certain that no stone was left unturned by you and The Greenspan Co./Adjusters International and not one dollar was left on the table regarding my financial recovery.

Ami Gadiel

Discount Center

I must admit I was leery and skeptical when you approached me the day after the fire damage to my business. Deciding to hire you was indeed a very wise decision on my part. I didn't know which direction to turn, only that my business needed all of my attention. Your expertise, attention to detail and overall management of all aspects of my claim relieved me of an overwhelming burden. The settlements under the building, business personal property, and loss of income were all more than I expected. Your relentless pursuit of what I was owed by the insurance company netted my business two to three times what the insurance company wanted to settle for…The value of your company's service cannot be stressed enough.

Larry Huey

Huey's Automotive Service

Thank you for the expertise exhibited by you and your staff for the handling and settlement of our Studio City store fire loss and business interruption claims. The Greenspan Co./Adjusters International saved Strouds many hours by doing the research and calculations required. Your follow-up and negotiation proficiency proved to be valuable for settling our claims with the insurance company.

Linda McNamara, Controller

Strouds

When we thought Eric would not get anymore, he got more. When we thought Eric was up against a wall, he found a way around it…Never be alone when handling your claim.

Maricela Calderon

The Greenspan Co./Adjusters International's efficient follow through with the necessary paperwork and correspondence keeping us constantly informed, was greatly appreciated. We never felt left in the dark... Your professionalism as a person certainly reflects the wonderful company you represent.

Carolyn Bredsteen

I recall vividly the overwhelming number of post-fire tasks that were required to bring order out of the chaos that resulted from trying to respond to the ongoing demands of a busy manufacturing company, determining the proper course of action to handle the many hazardous materials involved and getting the clean-up started, determining disposition of customer goods that were in plant at the time of the fire, identifying and initiating the actions necessary to restart some production flow, etc., etc. With all this going on, it quickly became obvious that we would also have to enter into complex and technical negotiations with the insurance company in order to sustain the flow of needed insurance funds, negotiations for which none of us at our company were really qualified. Your company provided an inventory man to help us count the pieces even as they were still smoldering in the destroyed shop. You hired an experienced appraiser to work with the inventory man. You also provided a very competent CPA specialized in this type of insurance loss accounting. She quickly helped us to set up our 'fire accounting' system, and provided us with valuable tax accounting tips. You personally negotiated with the insurance company's lead adjuster in many sessions over several months.

Thomas L. Coss, President

Santa Clara Plating Co., Inc.

Faced with the awesome task of recovering from the fire that had just destroyed our headquarters building, the last thing I wanted to do was spend all my time documenting each and every item we lost and then arguing with the insurance company adjusters over the coverage. As a result, my chairman and I quickly agreed that getting the association up and running again would require all my time and that the documentation of our losses should, if possible, be left to others…The professionalism I experienced with your firm prompted me to overcome my initial reservations. That turned out to be a great decision as all the people at Adjusters International conducted themselves professionally and delivered very high quality products. You saved me untold hours and aggravation and saved the association a lot of money.

Gary W. Donnelly, CAE, President

National Lumber and Building Material - Dealers Association

We had no idea of the complexity and diversity of the process involved in the settlement of a Builder's Risk claim, especially since we were 95 percent complete when the fire occurred, you and your people were able to make sense of our policy, put all the pieces together to make us whole, and put the owner at ease.

Steve Jennison

Jennison Construction Company

Our home burned completely to the ground in a wildfire that took out 39 homes in our small community. After many disappointing interactions with our insurance company, we decided to call The Greenspan Co./Adjusters International and it was the best decision we ever made. The Greenspan Co./Adjusters International came to our house the next day, looked over all the papers we had exchanged with our insurance company, and because they have the experience, knew just what to look for in the way of what I will call legal fraud. They pointed out all the ways that our agent was making it look like we were going to get the best payoff. After explaining our policy to us and identifying these “tactics”, we found that we could nearly double our payout as projected by The Greenspan Co./Adjusters International . Better yet, we would never have to deal with our agent again as all transactions would be handled by The Greenspan Co./Adjusters International. Throughout these months we have been fairly and professionally treated and have received a far better payout than originally offered by our insurance company. All of our correspondences were replied to and all questions (which were seemingly unending) were answered in a timely manner. The Greenspan Co./Adjusters International has truly been a comforting light in all the turmoil of rebuilding our lives after this devastation. We have a beautiful home that we would not have been able to pay for had it not been for the relentless actions of The Greenspan Co./Adjusters International demanding from our insurance company what we deserved as policy holders.

Karen Marshall

Your expertise and experience in dealing with such catastrophic situations was instrumental in obtaining the maximum recovery available under the terms of our various insurance policies.

Joseph F. Corfits, Controller

Iowa Health System

After having gone through this tedious and exasperating process, I simply can't imagine having done this on my own with any comparable success. I'm sure your unique profession gets labeled as 'ambulance chasers,' but your input and expertise soon negates any doubt that you are true professionals in what you do.

Terence K. Licence, Publisher

Estes Park Trail Gazette

The Greenspan Co./Adjusters International experts worked with us closely throughout the entire claim process, guiding us, supporting us and most of all, handling our claim with a very difficult adjuster with an expertise well worth the fee charged.

Mick and Michele Michl

Even though I consider myself a prudent Risk Manager, there are so many details that you thought of that we didn't. Your calculation of the business interruption portion of our loss was by far more accurate and advantageous to our bottom line than any number our accounting department came up with…I was especially appreciative of the manner in which you negotiated with the insurance company adjuster. As you know, we have an ongoing relationship with our carriers, and rather than creating an adversarial relationship with Kemper's adjuster, you immediately initiated a 'team' concept, which certainly inured to our benefit.

Nola Grayback, Risk Manager

Rickel Home Centers

...you and your associates brought an expertise and professionalism that were of invaluable assistance to the association and to me personally in reaching both a speedy and equitable settlement of our loss. The owners at Whalers Cove had a great deal going for them in the aftermath of Iniki; we had the original developer as a homeowner and board member, we had access to both the architect and the contractor. We also had excellent insurance coverage. With all those things going for us, the board was reluctant to seek the assistance of a 'hired gun' like The Greenspan Co./Adjusters International. We had everything we needed except a genuine understanding of how the insurance claim business works. In retrospect, it was probably our impatience more than our wisdom that led us to decide to use your services; it turned out to be the wisest course we could have taken.

Jack Overall, President

Whalers Cove AOAO

The fee paid to Adjusters was well worth it. The knowledge had by the team at Adjusters is unbeatable. This is a company who sets out to protect its clients' interest and that is exactly what they did…Because Adjusters dealt with the insurance adjusters, we had little disruption to our daily running of our business and all dealings with the insurance claim was handled by Adjusters International. We are convinced; had we not contracted Adjusters International, we would have received a much smaller settlement and most likely taken a much longer time to bring this to a conclusion.

Darlena Marcon, Chief Financial Officer

Power Pac Rental & Sales Inc.

My experience with The Greenspan Co./Adjusters International was fantastic. You had a clear and logical action plan and every detail of my claim was provided to me along the way. You and all of the team members were always available by phone. You even took my calls at night, weekends, or whenever if I needed. With all the other stress of just dealing with a fire, knowing that you were on the line and leading the recovery was such a relief to me and my entire family. The settlement funds were over the top as well.

Alan Gabrys

We are at the end of the journey and The Greenspan Co./Adjusters International...made the road much easier for us all.

A. Morgan Maree, IV

A. Morgan Maree, Jr. and Associates, Inc.

This was an eye opening education on how the insurance company wants to pay as little as possible. If you were not handling this for us they would have taken me to the cleaners, let alone all the stress it would give me. One day while I was waiting for you to look at the damage, the insurance company adjuster was there with the engineer they hired to do their hatchet job report when he noticed you walk in he made the remark to his engineer OH. NO. NOT HIM (referring to you) He did not see me behind a damaged section of a wall, but I know at that moment we had done the smart thing in hiring you.

Michael Rolley

Sales Plus Company

You were so right about needing help. Being so underinsured, I thought it would go smoothly. Boy was I wrong. When it started out you were to be a convenience not a necessity. My staff and I soon learned why companies like yours are a NECESSITY. Everything you told me could happen did happen and some things even your adjusters still can't believe…I know this is your job but thank you for being caring also. This made it easier.

Cheryl Clark, Owner

C.C. Supply Dist. Co.

Your kindness and consideration of all matters…is very much appreciated. I have told my business office to call you in the future should any of their clients need your help.

Barbara Stanwyck

Because of yourself and your staff I was able to concentrate on carrying on with business and leave the insurance negotiations and meetings to you. Thanks to your efficiency the building settlement was finalized within just a matter of days and a complete inventory of contents was listed the day after the fire. Your accountant expertly put together the financial information that was needed for the business interruption portion of our coverage…Again thank you and your staff for a most professional, courteous, and prompt execution of a very complicated task.

Clift Barnewolt

Vineyard Knolls

Your ability to negotiate and push through our request in relatively short periods of time is remarkable. Your advice and recommendations were exceptionally helpful and displayed vast knowledge and comprehensive experience in all the phases of insurance claims.

Mike Nawar, President

Andrew Homes, Inc.

While we were insured by the Chubb Group, who are most reputable and responsive, we had no idea as to what the actual recovery we could expect to receive...He handled all of the details and negotiations and the results were beyond our expectations.

Jack S. Euphrat

Going into this ordeal with little to no experience and facing an insurance carrier and their adjuster who deals with these situations daily, made for an initial frustrating assessment of our ability to receive the coverage we had paid for. The Greenspan Co./Adjusters International more than leveled the playing field. I highly recommend the use of an adjuster in times such as these, and the one I always recommend first is The Greenspan Co./Adjusters International.

Phil Morgan, President/CEO

Escondido Humane Society

You are both to be congratulated for demonstrating your expertise in an area that is foreign to us. The completion of the insurance claim with Factory Mutual was highly satisfactory to our company. That is a credit to your hard effort and keen knowledge in this very specialized field.

Louis L. Borick, President

Superior Industries International, Inc.

From the outset, you and your associates provided The Lark Creek Inn with the highest possible level of professional service. From assisting with the virtual immediate start of reconstruction after our fire, through reopening, and culminating with an equitable recovery from our insurance carrier, The Greenspan Co./Adjusters International's efforts were first-rate.

Michael D. Dellar, Co-Principal

Bradley M. Ogden, Co-Principa - The Lark Creek Inn

You kept us in the loop throughout the entire process. We were appreciative of the hard work you did in securing a fair settlement that was much more than what Allstate initially offered to pay. We were able to rebuild the house the way we wanted, not the way Allstate wanted us to build it, meaning to a sub-standard condition. You looked out for us at every step. We really appreciate your hard work and diligence. The fee we paid of approximately $35,000 was well spent.

Scott Cole

You and your associates were able to assist us in recreating all the personal property that was in the cottage, as well as being stored underneath. Your ability to reverse State Farm’s 75% depreciation trend to a more reasonable 35% trend secured us monies that we never had planned on receiving. Lastly, your ability to review our building coverage(s) and secure additional areas of coverage that we never realized we had, allowed us to collect a lot more dollars that we would not have received. It certainly pays to have a professional like you on our side.

Michael McLelan, Senior Vice President

PowerNet Global Communications

I can tell you I had no hesitation paying your fee as it was the wisest investment I have ever made. From the onset you set out a strategy in dealing with both the building, personal property and extra expense losses. Your team was extremely helpful in securing the information that we had trouble procuring for our claims process. We would have never been able to do it without you and your associates' help. My deepest gratitude goes to you and your abilities not only to increase substantially the collectible building proceeds, but to come up with the idea of having the building proceeds assigned over to us from the landlord so that we now have monies that we would not have otherwise recovered to go out and build a brand new automobile dealership. Your services paid us ten fold, and I would be happy to speak with any perspective clients in regards to your firm's services.

Ron Battistella, President / Los Gatos Auto Mall

Silicon Valley Hummer, Los Gatos Hummer

I figured if the insurance company had somebody fighting for them it would make sense for me to have someone to look out for my interest also. I am happy to state that my decision to hire you was a very sound one. I did not realize the intricacies that are evident in an insurance claim involving a business. Right off the bat, the insurance company started posturing about the application of coinsurance penalty to my building, contents, and business interruption claim. To me, the coinsurance penalty seems like a low ball tactic the insurance company uses to underpay its insured in their time of need. I am very pleased with your efforts and results on my claim. Your entire team of professionals was extremely responsive, knowledgeable, thorough, and most importantly patient and understanding.

John Kaufman, Precision Engineering

We know that the task was laborious and tedious but he never wavered in seeking all the information that would favor our position. His relentless emphasis on discovery and detail permitted us to be adequately compensated under the terms and conditions of the insurance policy.

Ramón M. Almonte

Fairways

It was due to your expertise, dedication, and perseverance that the insurance company had to agree to pay more than $200,000 above the original offer. We are also convinced that without your help, we would not have been able to receive the maximum compensation for the loss of the contents of our house… We have been deeply impressed by the amount of your detailed correspondence with the insurance company, the number of phone calls, prompt responses to our inquiries, and personal visits involved in this process. Our East Coast friend, a lawyer specializing in insurance cases, who monitored your correspondence with State Farm, told us how much he admired your work and felt that, besides providing technical expertise, it was on a par with the best legal help we could get.

Christina Grof

Stanislav Grof, MD

I want to thank you…for the professional and expedient manner in which you resolved our claim…What could have been a tedious, time consuming process for the Board and staff of The Washington Ballet was handled effectively and efficiently.

Elvi Moore, General Director

The Washington Ballet

We consider our settlement to be very good and appreciate the efforts of yourself and other adjusters and estimators who assisted you in the preparation and support of our claim. Your assistance enabled us to settle our claims promptly and in a fair amount.

H. Esposito (Cuqui), General Manager

Dutch Inn Hotel & Casino

There is no doubt that the extensive knowledge and skill brought to this claim by your team led to a recovery amount in excess of what I had imagined. Your company has proven that it takes specialists to successfully deal with an insurance company.

Hector Alvarez Febles, President

Marina Puerto Chico, Inc.

As I walk through the plant these days, sometimes my mind wanders back to where we were even a year ago. You guys helped us out tremendously through our ordeals, and I just wanted to make sure you knew how much I appreciated your assistance.

John S. Eulich, President

Mark Andy, Inc.

Your knowledge of the insurance industry helped ease the burden of this tragic loss and your thoroughness insured my receiving full compensation. Your adjusters provided us with the necessary 'tools' needed for quick and professional recovery.

Joe Paskal, President

J&R Film Company, Inc.

Our dream home in Happy Valley recently suffered substantial destruction after a large fire just two weeks before it was ready. We had no idea that course of construction insurance could entail such a complicated process. The expertise and legal background that you brought to the table immediately set the stage and framework of the claim. As a result of your efforts all the posturing regarding coinsurance, depreciation, valuation of the damages, and application of exclusion and limitations to our claim were set aside. Your knowledge of the legal and contractual requirements that an insurance company must follow, your constant reminder to the adjuster of these obligations and the team work resulted in an extremely successful resolution. The fee percentage that you charged for your services were nominal in comparison to the results. Your settlement resulted in more than double the original offer from the insurance company.

Dan Thompson

Ever since we brought you into the picture as part of our emergency response plan we have had an enormous weight lifted off our shoulders. The professional way you deal with the insurance companies helps us focus on our core business which is managing properties!...Because of you and everyone on the team the property looks amazing and we have even raised our occupancy!

Glen Brae Apartments

Dave Chamberlin, Manager

We are certain that without your knowledge and perseverance, our Claim would not have been processed nearly as quickly and satisfactorily.

T. Babilonia

Tai Babilonia Productions, Inc.

We never thought of hiring a public adjusting firm because we considered ourselves well-educated, capable people who could handle our problems ourselves... After spending a lot of wasted energy with our insurance company, we learned about The Greenspan Co./Adjusters International. In reading the letters of recommendation from their clients, we immediately knew that something was different about this company-the recommendations seemed to come from the heart... The settlement was 60% higher than what we had been able to negotiate, even with the guaranteed replacement coverage! Bill is a dedicated, knowledgeable, and tenacious professional, with the utmost integrity. He has a strong command of detailed cost statistics and a good feel for the big picture. He also has a good sense of humor and a positive attitude, which was essential to our well-being in the most frustrating of circumstances. We could not have hoped for a better public adjuster. His time was worth every penny.

Mark J. Rubash and Melanie L. Hills

Since our house fire on March 26, 1995, we have gone through many emotions, trials and tribulations... The Greenspan Co./Adjusters International has been very helpful to us in handling a part of our burden of dealing with the loss of our home and our contents. A great deal of this gratitude goes to Frank Candido for his persistence and thorough adjustment of our dwelling claim in dealing with the re-creation of our home with the architect and the builder in order to receive the maximum consideration for our loss…We are very grateful to Anne Marie Lukas for her total dedication and consideration of our content loss. Anne Marie was very considerate of our feelings and exceptionally thorough and easy to work with…We appreciate the man-hours and days she spent with us trying to re-create our content loss. Our family has much to be thankful for…They are to be commended for their persistence and thorough adjustment of our claim.

Carol J. Hill, Jr.

Janet L. Hill

The insurance company did everything in its power to set up roadblocks... During all this time Frank Candido was there providing guidance and answering all of our questions and concerns. Frank gave us the information that was needed to be able to buy a new house without having to rebuild the damaged house (even when the insurance company said we could not). Frank repeatedly made the insurance company reverse their position that would have negatively impacted the final resolution…The average person does not have the expertise to deal with the intricacies of the insurance claims process…The fees that were paid to The Greenspan Co./Adjusters International was far outweighed by the additional money that was recouped from the insurance company offer and the final settlement was a 38% increase for the house and a 31% increase for personal belongings.

John Le Francois

The State Bar had a fire loss on October 5, 1986 in Los Angeles... The Greenspan Co./Adjusters International was highly recommended and we engaged them to be our representative. The fire loss was originally estimated at $500-600,000. It has been settled at over $1 million. It is only due to The Greenspan Co./Adjusters International's diligence, attention to detail and motivation to represent the client's best interest that the amount collected reached this mark.

Eileen Koch, Director Office of Support

Services - The State Bar of California

Our house was destroyed by fire. The Greenspan Co./Adjusters International met with us at the site and after a lengthy conversation, we decided to handle the situation ourselves. After all what could be so difficult? I mean you pay the insurance company to work for you right? Well, five months later, making absolutely no progress on our own and in total desperation we called The Greenspan Co./Adjusters International in to help. They not only helped, they settled the matter in a brief period of time, with more dollars than expected. Shortly after this episode, our business was robbed while on vacation. This time it was quite different, the only phone call we make with NO hesitation was to The Greenspan Co./Adjusters International... After finding out about co-insurance clauses, depreciated losses and gains, over valued equipment, under valued equipment, and a whole host of other insurance jargon, I KNOW we could have never 'handled the situation ourselves.' This company was always up front with us, good news or bad you'll always know what to expect, no surprises. They held my hand, listened to my frustration, took away all the headaches involved. They 'handled the situation.' Please know one thing if you have a loss your insurance adjuster works for the insurance company... If you're hesitant because of the commission fee (like we were), you are going to laugh at yourself in the end. It will be one bill you will be so glad to pay and know that they deserve every dime.

“our kind words and way of making a very difficult situation so much better helped me more than you will ever know... In short, I wanted to thank you for doing what you do. Thank you for the impact you have had on me. Keep this for the days that you don’t think you made a difference, know that you have.

Behrouz &Rainy Azarvand

The professionalism and attention to every detail have not only impressed upon us the need for a Public Adjuster, but have confirmed the reputation of The Greenspan Co./Adjusters International as being the experts of the field. The amount and expediency of the settlement not only justified your fee but transformed a disastrous event into merely an inconvenience.

Rick C. Krussman, Vice President

Caldwell Consumer Services, Inc.

I can now state without any reservation or qualification that any insured should and must avail himself of the services of a public adjusting firm, such as Greenspan Adjusters International, or he has no chance and no hope of actually getting the insurance that was paid and contracted for. I have come to this conclusion reluctantly because I had always assumed that insurance was a clear-cut, straightforward proposition; but we now know from this on-going experience that it is not, and skilled help is required in any effort to simply enforce the contractual rights we paid for with our premium dollars. We have been particularly pleased with the fact that you and your associates were always willing and able to work very closely with us even when that required doing some quite extraordinary things such as the tremendous time and effort involved with the physical inventory of the damaged rugs…I am convinced that whatever success we have achieved to date is largely and manifestly because of your own skill and experience in handling claims, to be sure, but particularly the result of your mastery of the art of realistic dealing with the insurance company and its lawyers. The most important thing that an insured must know about the process of handling his own claim is that even in the very beginning the relationship between himself and his insurance company is adversarial. It did not seem so to us at first, but I now know that it was, and that fact ought to lead anyone in those circumstances to the conclusion that they must have professional assistance.

William G. Simmons, Marketing Director

Industrial Development Group

You and your staff are a finely tuned organization who can go against corporate giants and produce winning results for your clients. The results of your efforts brought about a very fine settlement well in excess of what I had expected. You or a staff member were always there when I had a question, you always had the right advice and the rock solid assurances of a positive outcome.

Robert L. Parks

Parks Sports Center

...Matt, not only were you a good advisor, negotiator and expedite on our behalf, you have become a good and trusted friend. You accomplished the impossible; thanks to your expertise, we are now enjoying our new home.

Marinos & Mary Garbis

We would like to take this opportunity to tell you that our experience with all of the people that we met with from your company has been of great satisfaction.

Bert & Rick Kalman

Superior Moulding

We did not realize that our insurance agent did not place proper insurance on the building. As a result, the carrier tried to impose a co-insurance penalty, which essentially meant that they would only pay a proportion of the loss. The insurer believed that the penalty should be 25%; i.e., our insurance payout would be reduced by over $225,000.00. You did a great job of convincing the insurance company that the penalty provision did not apply. Eventually no deduction was taken. You were also able to maximize our code coverage limit so we got an updated building. Your negotiations skills were tremendous and as a result we obtained an excellent settlement on the repair.

We recovered much more than we ever thought we could have on our own. The fees we paid were worth every penny in terms of the service received. You saved us tremendous amounts of time and headaches.

Lori Sutherland

As soon as The Greenspan Co./Adjusters International assembled their team, and began their investigations, it was evident that we shared the same priorities, interests, securities, and vision…a successful claim! We don’t have enough words to express, the dedication, determination, techniques, and the experience they set forth for us. We avoided litigation, additional stress, and left everything in the hands of competent and skilled professionals. Within 2 weeks we began to see remarkable results in the advancement of our claim, shortly after tremendous hard work, investigations, research, reports, and meeting we obtained confirmation of settlement partial settlement. The value that The Greenspan Co./Adjusters International has, can’t be labeled with a dollar sign, they’re value is far beyond that!!

Manuel E. Villa, President / Bertha Villa, Vice President

Miriam E. Flores, Administrative Assistant - La Perla Tapatia

Jessica was there for us 24/7 to help us get through this rough time in our lives.

Michael Marzorini / Winchester Acres Lot 1 HOA

After your detailed assessment of our loss you uncovered the inadequacies in the insurance company’s evaluations. To our surprise there were numerous areas the insurance company missed and purposely ignored. More importantly you determined the true damages and took the driver’s seat in reaching our ultimate settlement goals. Your expertise in understanding the claims process and damages were integral in our obtaining the settlement we did. You were able to reach 100% of our expectations and we thank you and the entire team at The Greenspan Co. / Adjusters International. You asked what I would consider to be success in this case. I told you what I thought a grand slam home run would be. You delivered exactly that.

Robert Silveira

I am certain that without the assistance of your organization, our client would not have received as good a result as it did. In times of production oriented service providers, it is refreshing to find someone who handled a matter with the professionalism, patience, competence and confidentiality that you brought to our client's needs.

Earl L. Segal

Akin, Gump, Strauss, Hauer & Feld, L.L.P.

…I have learned very many things during this process and owe it all to you. The entire claims process was much more difficult than I ever imagined. It would not have been possible to achieve the results we got had it not been for The Greenspan Co./ Adjusters International and you. …Throughout the claim, you kept me informed of everything and offered up options we did not know we had available.

Mansour Salehian, President

World Auto Parts Inc.

Most importantly, first the National Hotel recovered more insurance monies with your guidance and support than had we decided to resolve the claim ourselves.

James P. Varela, General Manger &

Secretary - National Hotel

As you well know I originally felt this process would be simple and that the insurance company was going to develop my claim, after retaining your services it became apparent that you had a lot of work ahead of you and within a short period of time you had my claim together and successfully settled. I believe without your involvement this process would have been lengthened and settled for a smaller amount than you secured. More importantly your knowledge and past experience were the reason for our success.

Nicola Vairo, Owner

Mr. Nichalos of New York

You have proven to us to be proficient, skilled, and knowledgeable in your field.

The Makai Club

Michael J Hannon, Pres.

Having recently finished all negotiations arising out of the fire that destroyed a major portion of Woodburn High School, I can say that having you and the Greenspan Co./Adjusters International at our side during the entire process was necessary and meaningful. I am certain that we could not have done it without you, nor attained the settlement we did without your knowledge, professionalism, and guidance...You told us at the beginning that the insurance company would fight us every step of the way, and they did. Although it is unfortunate that one can’t get what one is entitled to without bringing in outside experts of one’s own, it is certainly true. Anyone -- or any institution -- going up against an insurance company without an advocate is likely to have an incredibly difficult time.

Chuck Ransom

You were a calming presence during an extremely high-tension period in our lives. Every time, and I mean every time, we made a request through you to our insurance company you took it upon yourself to see that the request was granted. Honestly, we were amazed at what you accomplished for us...John Fristoe did a marvelous job of costing out our home and basically throwing his fully substantiated numbers in the face of the ‘experts’ our insurance company brought in to, I believe, undervalue our property…Karl was so very patient as he helped us remember every thimble, garbage can, and fork. Had we not had Karl to jog our memories we would surely have come up tens of thousands of dollars short on our personal property claim...I feel strongly that Dudley and his crew saved us months, if not years, of having to justify our claims in dealing with our insurance company.

Phil & Patty Kropelnicki

Newport Plumbing Company

I realize that I couldn’t do this myself.

Jerry Hassler

This was a difficult case because a question arose as whether any coverage did in fact exist. Your agent, Gary Johnson, achieved a recognition by the insurance company of liability and in addition an excellent settlement of the damage involved - by a careful analysis.

Robert Van Santen

Deauville Properties

Our insurance policy provided for complete replacement at current replacement costs. Because of this, my original opinion was that I did not need the help of an adjuster to collect from my insurance company. Naturally, I was also reluctant to pay an adjuster part of the insurance proceeds. I had several meetings with The Greenspan Co./Adjusters International. I still hated to part with the fees which I would have to pay, but I gradually came to the conclusion that the insurance negotiations and results thereof were just too important to my company to take a chance that we might make a mistake through lack of professional counsel… One year later, I can say without hesitation that the decision to hire a Public Adjuster, and to have it be The Greenspan Co./Adjusters International was a good one...Bill made sure that we got all that we were entitled to, and more. His negotiating talent and advice regarding both our stock and the building itself helped us recover funds from the insurance company on several major items which were definitely in "gray areas" of the policy. I would sincerely recommend The Greenspan Co./Adjusters International to anyone faced with a large or complicated insurance claim. Their efforts, advice and support were invaluable to me. They earned their fees many times over.

Terry Griner, President

Self-Service Furniture, Inc.

If we had not retained The Greenspan Co. / Adjusters International’s services, we would have spent more time and money fighting our insurance company for fair compensation. Your fees were worth every penny!

KE Starling

You helped bring structure and sensibility to what would otherwise have been a chaotic situation. I appreciate the professionalism with which you approached representing City Freeholds, and I am amazed at the amount of detailed work you went through to construct a credible claim. City Freeholds is surely grateful. Personally, I appreciate the leadership role that you played in negotiating so many important aspects of the claim.

Charles V. Thornton, Esq.

for Paul, Hastings, Janofsky & Walker

From the time you became involved as our adjuster, our claim was prepared and presented in an expeditious manner concluding with a most favorable settlement from our Insurer. In addition to your entire staff responding in a warm and friendly manner, they were at all times efficient and responsive to our every need.

Maureen Berry, Treasurer

Berry's Sawmill, Inc.

We wish to express our appreciation for the highly efficient manner in which you handled the claim and for obtaining for us an equitable settlement. Not the least of the benefit of your service was the fact that at a time when we had so many other problems to settle because of the fire, we were not required to engage in the tedious process of compiling the data for the claim and negotiating a settlement.

Ray J. Campbell

Campbell Enterprises

...The service I received from your firm was impeccable. I was always able to reach you or another team member to answer my questions regarding the status and progress of the claim. I knew that the insurance company was trying hard to under-pay the claim. The expertise and background of all the individuals on the team from the world of insurance, law, and construction allowed the loss to be settled close to policy limits. You hit a home run on my claim!! I am assured that nobody should attempt to settle their claim with insurance companies without the benefit of sophisticated representation and expertise from The Greenspan Co./Adjusters International. The fee I paid was approximately $65,000. It was money well-spent - the return on the investment was well-worth every cent...

Robert Levitsky

Your experience and guidance, along with your understanding, constant updating, and most importantly, your verbal and written communication to the parties involved were crucial in obtaining badly needed funds that were already expended in refinishing the badly damaged property from a seemingly reluctant insurance company.

I had experienced two other small fires isolated to separate apartments and chose not to use an insurance adjuster (losses were a fraction of this fire on Duboce). I regret not retaining an adjuster such as The Greenspan Co./Adjusters International on those as well. We had no one fighting for us on those first two fires. Paying those insurance premiums is a given but collecting on a loss is a nightmare.

You navigated and strategized the plan of action and initiated it on our behalf and then took the gloves off when you had to. You exceeded our expectations. It is apparent your skills as a negotiator were primarily responsible for this.

Marc Levinson

Hello Big Sur and Highlands neighbors, as alumni of the Pfeiffer 2013 fire where we lost our then home, we want you to know what made a huge difference after the fact. There is a category of a public company called “Public Adjuster”. Your public adjuster works for you and without ours we never would have come out financially whole and that includes their fee, which is a % of what they get back for you. They are amazing, doggedly persistent and do not stop until the job is done. We lost our home to a wild fire in Big Sur. We NEVER could have achieved the recovery they did because they know how the process works. So many things the insurance company never tells you! They are more than worth every penny of their fees. A way to think of this is if you get sued or have a legal problem you hire a lawyer to work for you as the person suing you or whatever company you have a problem for CERTAINLY has a lawyer working for/defending their interests. This is what The Greenspan Co./ Adjusters International does for you. Yes, the insurance company assigns a claim adjuster to your case but they are NOT your advocate… they work for the insurance company. So, it makes sense any way you look at it!

Anne Ashley & John Alvord

...The damages sustained due to Hurricanes Katrina and Wilma where substantial and it affected all our business process and it threatened our very own existence. In cases like this it is quite a challenge to sort out what to do net in the recovery process and in addition one gets to experiment in a completely new arena: Insurance Claim. After trying my hand at it for a couple of months, it became obvious that it was not my calling or, the time to learn it. In seeking a Public Adjusting firm, we interviewed several of them and only one, The Greenspan Co./Adjusters International, seemed to fit my needs. I was looking at a total service company that could have not only the insurance knowledge, but also the understanding of the legal, accounting and engineering side of my business. The wisdom of my decision became obvious on the very first week of your company's engagement. The constant calls to and from the insurance company ceased immediately and I could concentrate on rebuilding my business. By improving communications and speaking the same language with our Insurers, expediting their requested documents, facilitating inspections, the work of Paul Migdal, Chris Glenister and Jim Warren, translated into a steady flow of cash and a good and courteous relationship with the Insurers. A very complex set of claims that included Crop, Crop Income, business income, structures, excess loss, machinery, personal property, etc, was worked on and settled in 7 months to my complete satisfaction and with a minimal amount of my time and that of my staff.

Andrew Bartha, CEO

Silver Vase Orchids & Bromeliads

Even though I had been a fire and casualty agent for over seven years, I am sure I would not have received the amount collected without the help of your firm…I was able to upgrade my rental property to a two bedroom, two bath duplex. On the sale of my property, I realized a gain of over $108,500.00. This additional money was clearly a result of Mr. Crown's expert knowledge of my policy of insurance and his superb ability in negotiating my claim.

Michael M. Jacobs

You and your firm have done an outstanding job. I am pleased not only with how well you have performed for us, but for the friendship which has developed between us.

Arthur Marshall

Marshall-Rousso, Inc.

This process has proven to be a very arduous one and I would recommend the public adjuster route to anyone in our situation.

Robert J. Service, Superintendent of

Schools - Mohawk Central School

After initial attempts at doing the negotiating ourselves, we discovered that we lacked the resources and knowledge to accomplish the generous settlement you accomplished. We realized early on that we were ill equipped to devote knowledgeable staff to attend the numerous meetings, scope negotiations, unit cost negotiations, addressing building code issues and many other details that needed to be addressed in order to achieve a satisfactory settlement.

Susana L. Valdovinos, Assistant County

Counselor - Shawnee County

The experience and efforts of Arnie Abramson were invaluable for a speedy recovery.

Marcos Cielak, President

Ano-Brite, Inc.

I must admit at first I was little doubtful that hiring The Greenspan Co./Adjusters International would help my situation with Farmers. Now that...you have fought on my behalf every inch of the way, I don't believe I could have done it without you...Your patience, understanding and professionalism was truly appreciated.

Bill Corbett

PaineWebber

Gary went to great lengths to understand our business and method of recordkeeping and put in that 'extra effort' at the times that it was most needed.

Alec S. Cast, Controller

D M G, Limited

We have used Adjusters International on four separate occasions and have been impressed with their timeliness, professionalism, technical expertise and follow through.

Lawrence P. Horwitz, CHA, President &

Chief Executive Officer - Northwest Lodging, Inc.

The fire virtually destroyed the entire project with the exception of the slab and elevated slab. You and your staff were knowledgeable, quick, precise and knew what we needed to do to properly present our claim before the insurance company. This made the process less painful and led to a quicker resolution. Because of your guidance and advice, we received an excellent settlement for the Building and Loss of Income. Your involvement allowed us to best present our position and argue for a favorable settlement.

Tyler Monroe, Thomas Safran & Associates

Your firm accomplished, what would normally be considered 'impossible in Hawaii,' in the most 'EXPERT' manner Hawaii has ever seen…The documentation and presentation of the claims were complete and presented to the Insurance Carrier's Adjuster and settlements agreed upon within a matter of days. The expertise of your firm has saved Pacific Terrazo & Tile Corporation et al thousands of dollars and paid your fee many times over.

R. R. "Tony" Richards, President

Pacific Terrazzo & Tile Corporation

We feel we had a great team…These guys did a great job and were extremely professional. They held our hands throughout the entire venture, attended all meetings and were always just a phone call away…They were extremely diligent and thorough, and helped us through this difficult period.

Lori & Howard Hirsch

I understand from professional and personal experience what a tragedy the loss of one's home can be financially as well as emotionally. I also understand all too well the difficulties as an insured can encounter when dealing with one's own insurance carrier. You quickly learn that the allegiance of the insurance company is to its shareholders, not to its insured. I believed at the time of my fire loss that even with all of my professional experience either my family or my law practice would suffer immeasurably if I tried to adjust the loss myself. I also believed The Greenspan Co./Adjusters International could help me maximize my recovery with the limits of my policy. Now that all is said and done, I am happy to say that I was right. The Greenspan Co./Adjusters International's help and caring made our marriage, and our children's lives, much less stressful than it otherwise would have been. Every person at The Greenspan Co./Adjusters International who worked with us did a professional, top- flight job. I have recommended The Greenspan Co./Adjusters International to a number of friends and clients who have suffered their owns losses over the past five years, and will continue to do so, just like the Tanzer-Frank family who almost thirteen years after you adjusted their loss, still speak of you as a friend more than a business associate.

Alan J. Silver, Attorney at Law

Kay & Merkle Law Firm

When my apartment building suffered major damage, I thought my insurance company would be there “like a good neighbor.” Unfortunately this was not the case. The insurance company's adjuster's job is to minimize loss to the insurance company. I signed on with The Greenspan Co./Adjusters International and have had no regrets. I am extremely happy with the service Brian Molineaux has provided me. He has been very thorough and has left no burnt beam unturned. His work allowed me to do what I do best... property management.

Ed McAllister, CCRM Owner/Property

Manager - Prime Property Management

Without your help and that from your competent and professional staff that supported your efforts, I am confident that the outcome would have been devastating to us. We received the settlement that I feel we deserved only through your efforts. As you know, after many years of building a business, to see it totally destroyed in a matter of hours is devastating. More than a sense of security is lost, it is like losing a family member and to re-assemble all the pieces and to be able to put our lives back on track, to you all at The Greenspan Co./Adjusters International, let me say again, THANK YOU.

Norman Zalben, President

Western Surplus

Our experience of the house fire was traumatic enough but it paled in comparison to the way we were treated by the claims adjuster. Thanks to you our home has been repaired and we have received proper compensation for the loss of our contents. Because we both work full time, it would have been impossible for us to handle all of the work that needed to be done. I must admit that I was initially skeptical of public adjusters. However, you and the entire team at The Greenspan Co./Adjusters International company proved to be experienced, professional and knowledgeable of what our rights were.

Kevin Cashman

The settlement and our experiences with you, demonstrate that The Greenspan Co./Adjusters International places its client's interests ahead of all others. Furthermore, your expertise and experience as adjusters of losses for the Insured has been an invaluable asset to us in our insurance claim.

Peter A. Zwichorowski, Esq.

Clay was outstanding as a resource, completely knowledgeable about every aspect of our insurance needs, and truly a professional. He walked us through the process step-by-step, and he handled all of the communication with our insurance company, which made our lives a thousand times easier during an unbelievably stressful period. He fought for us to make sure that our insurance company paid our claims correctly and in a reasonable amount of time.

The Magoolaghan Family

The relief and peace of mind obtained by turning over this battle to experts made any expense worthwhile.

Michael F. Johanek, M.D.

What the hell is a public adjuster?' That was the question I asked myself in my ignorance the morning after a fire destroyed our San Francisco home. But my ignorance turned to suspicion when I learned that a public adjuster is someone who - for 10% of any eventual settlement - would supposedly represent me against my own reliable insurance company! Carefully weighing the pros and cons for a full 48 hours, I finally, hesitatingly retained The Greenspan Co./Adjusters International…I learned many things from the fire. Things didn't always move as fast as I wanted. The insurance company didn't pay as promptly - or as fully - as its advertising had led me to believe. The Greenspan Co./Adjusters International…took the worries away from me…He carefully and professionally presented each segment of the claim to the insurance company. He knew, when I didn't, exactly what I had a right to - and what I didn't have a right to - under my policy. When it came down to a final settlement, Ken and The Greenspan Co./Adjusters International definitely maximized the recovery. I estimate that even taking into consideration their 10% commission, they obtained at least twice the sum I would in my naivete have obtained on my own from my insurance carrier.

Daniel Morneau

I want to thank you on behalf of Aurora Systems and the Chyron Group for your absolutely dedicated and professional representation in settling our recent insurance claim. Your advice and counsel was of the highest quality. Your dealings with me and my staff were consistently straightforward and timely. Your CPA demonstrated a complete understanding of the issues involved coupled with a no-nonsense approach in assembling all of the facts and data necessary to present the strongest possible position for Aurora. It is my firm belief that we would not have done nearly as well as we did without your advocacy and knowledge.

W. Tom Beams, President/Chief Executive

officer - Aurora

From the beginning, you made things happen that I did not think were possible; and, you did it in the shortest possible time…It is now so obvious that I should have hired The Greenspan Co. / Adjusters International immediately.

Hourmos Khorassani, President

Haynes Vannuys, LLC

Thank you for…your tenacity and for the negotiation skills that you employed to obtain for us more than a fair settlement…The substantial settlement check that we received allows us to make the necessary repairs to our building and more than fully fund our reserve account.

Richard A. Cohn, President

901 Tenth Street Homeowners Association

The professionalism, expertise and dedication you demonstrated in handling our claim were remarkable.

Fred Scholder, President

Aries Prepared Beef

You were directly responsible for our company being able to maximize the right of loss recovery under our insurance policy and we would highly recommend you to any company requiring assistance in processing an insurance claim.

Steven Lau, Vice President/CFO

There have been few people I have dealt with professionally or otherwise who have been so consistently dependable, responsible, accurate and thorough. Randy was always there for me and always positive, supportive and upbeat in addition to being an expert. At a time when I really needed to trust someone Randy consistently earned my trust and never faltered. In fact, surprisingly, the insurance aspect of the experience turned out to be the easiest part. Randy knew everything about my claim and was able to get me every penny I deserved without my having to worry about it. As long as I followed Randy’s advice and instructions things happened and happened expediently.

Stuart Baxter

As you know, the Lodge has been rebuilt and is now back in the business of delivering traditional and locally-tailored Elks charitable services to their community. This would not have happened had it not been for Dow Brooks and your involvement; and, the community would have lost their Lodge. Recall that the original estimate to “restore” a badly fire and smoked damaged building with HAZMAT was approximately $240K. To the contrary, with your expert assistance and advice, we ended up receiving approximately $940K and were able to completely rebuild a new, right-sized, energy-efficient facility to serve the community; and further, to enhance and reinforce the central business district of Omak WA. While I certainly do not wish problems for any Lodge in Oregon or Washington, I do know a “Guy” who could really help them… YOU!

Donald E. Creighton, Omak Elks Lodge #1742

Because of our lack of knowledge in handling a claim of this nature, we felt it imperative to employ the assistance of professionals in the field of processing a claim... The Greenspan Co./Adjusters International had the best interest of IOTA in mind, capturing items that we, as novices in a destruction of this magnitude, would never have thought could be made a part of the claim. They were able to assist us with knowing in which category particular losses should be placed to gain the most advantage in recovering as much as possible of what was destroyed. The Greenspan Co./Adjusters International demonstrated professionalism in every aspect of our dealings, treating us with courtesy and understanding, which at a time of loss such as this, was greatly appreciated. We are grateful for the manner in which The Greenspan Co./Adjusters International came in and took over the claim for losses, leaving the management and employees of IOTA to focus on continuing our business efforts with as little business interruption as possible.

Stephen W. Shell, President & Chairman

IOTA Engineering, LLC

It has been a pleasure working with you on this matter, and I doubt that we could have accomplished the satisfactory results without you.

Philip Michael Brown

Egerman, Brown & Rosen

I am single and self-employed, and although I at first attempted to handle my insurance claim myself, it soon became apparent that if I wanted to simply maintain my 'sanity,' not to mention obtain a fair settlement, I would need expert assistance. I considered several public adjuster firms, and several lawyers, before engaging the services of The Greenspan Co./Adjusters International, and I have never for one moment regretted my decision, even when writing out their check! There is no way around it: the process of documenting a major loss is extremely difficult - complicated, traumatic, confusing and time-consuming. My claim was guided through the insurance maze by the professional skill, expertise and diplomacy of The Greenspan Co./Adjusters International's representative…Thanks to his dedicated efforts on my behalf, I have had the security of knowing that my claim was well represented, even when I could not personally attend to it, and, bottom line, I know that the settlement has been larger and far more equitable than I would have been able to obtain on my own. I am sure that I would have been at a decided disadvantage to have attempted these negotiations without The Greenspan Co./Adjusters International, and would have been subjected to a great deal more stress throughout the process

Dru Simms

Immediately thereafter, we examined our insurance policy and found its complexity to be somewhat daunting... We would not have achieved the settlement without The Greenspan Co./Adjusters International and would recommend your services to others.

Jo Johnson, Executive Director

Fresno-Madera Agency on Aging

It would seem that the Insurance Company threw every possible obstacle in our path, but you were able to overcome all the problems and their intransigence and you were able to obtain my complete entitlement under the policy. Bill, the adjusting process was a real eye-opener. One of the things that turned out to be important to me was the care and your helping hand. The moments right after the fire are most traumatic. You see your life has gone up in smoke, unless you have gone through it there is nothing that can prepare you for that moment. You did more than just collect the money due me (that the Company didn't really want to pay), you helped me get through what was probably the roughest emotional moment in my life.

David L. Abell

David L. Abell, Inc.

Without your expertise and tenacity, we would have never settled this claim. Dealing with an insurance company is no easy task! Your ability to refute the insurance company’s attempt at reducing our claim was instrumental in maximizing our recovery…Only after retaining The Greenspan Co. / Adjusters International, did the insurance company recognize that they would not be able to take unfair advantage of our position. You were successful in negotiating a fair and reasonable settlement which initially seemed impossible.

Mike Easton, RMO

Easton Pacific Construction Company

Your efforts to quantify and measure the loss were very detailed. We sincerely appreciate your negotiation skills and the navigation of our claim to a prompt and well through out settlement of our claim. The percentage of fees that we paid at 10% was well worth the investment

Sam Patel, Partner/Stakeholder

The professionalism of the The Greenspan Co./Adjusters International organization pulled me through psychologically and monetarily. Without their assistance my losses would have been considerably greater.

James W. Beale, Owner

beale's / main line

I’d never had a large insurance claim before this event and I always trusted that my insurance company would, “do the right thing.” Early in the process, it became apparent to me that the insurance company was looking out for their own best interests over mine. Perusing through their initial offer and scope of repairs was an eye opener. Even as a layperson, I noticed that there were many corners being cut – construction materials that were cheaper than those they were replacing. I was a bit shocked and overwhelmed by these findings and I realized that I needed a professional on my side looking out for my best interests. It was shocking to see the difference in dollar amount between the insurance company’s offer and what we were actually owed, and subsequently collected. Without The Greenspan Co./Adjusters International’s assistance, I honestly would not have had my home returned to even close to its pre-fire condition, or I would’ve had to come out of my own pocket in order to do so. It’s unfortunate that in the world we live in today, that it’s necessary to hire professionals to get insurance companies to hold up to their end of the bargain, but that’s the reality.

Barbara Jones Stern

Your services really help a small business like us.

Leon Santoro / General Manager/Winemaker

Orfila Vineyards

On first thought after the fire, I thought that the procedure was such that all those insurance premiums I had paid for 10 years prior to the fire entitled me to collect my full insured amount. Little did I know! When I found out that the insurance company had engaged the services of an 'adjuster' to make sure that I was paid as little as possible it was my decision to also hire my own adjuster. If the insurance carrier engages Wyatt Earp to fight at OK Corral, I couldn't be without Doc Holiday on my side as I am not a professional gun fighter. In view of the attention and professional service I received from you, and the monies I recovered which I would never have seen without your services, it was an excellent decision.

Mark I. Werts

American Rag Compagnie

Though initially employed one year after the earthquake solely to prepare our business interruption claim, you suggested following your review of our insurance file that the measure of loss calculated on our building claim by our insurer was far less than what we were entitled to collect. We agreed to allow you to discuss the situation with our insurer which ultimately resulted in substantial dollars in excess of their previous loss calculation. Along with your excellent settlement on the business interruption claim, we could not have been happier. When we experienced our severe fire in Los Angeles, you responded on an expedite basis and, with the assistance and involvement of your Los Angeles office, gave us immediate and necessary advice as to inventory techniques, salvage agreements, emergency protection, building estimators, etc. that allowed our claim to be processed promptly and, ultimately, have our store reopen faster than initially expected. The dollar results of the adjustment were equally favorable to your previous representation of our firm, and, if need be, we would not hesitate to utilize your services in the future.

Lincoln Yee, Corporate Secretar

The National Dollar Stores, Ltd.

Initially, we attempted to work with our insurance company's representative to resolve our claim. As opposed to the professional and courteous service which was promised by our insurance company, we found ourselves in an extremely adversarial position…Your representative paid especially close attention to detail and brought to our attention items that were overlooked by us and our contractor. Mr. Duval relieved a huge burden from us and presented our claim in a detailed fashion, which I was unsuccessful in doing. This attention to detail also became evident in the inventory process, which I had not realized was a very time consuming process. The inventory services your company provided were worth the fee your company charged alone. The increased settlement amounts were just an added bonus.

Patricia S. Boutte

While were initially hesitant to retain a public adjuster the investment was well worth it. The insurance company under-valued our claim. We recovered almost three times the amount. We got our building back. We got what was rightfully owed to us. And, we got a new friend on our side. All the complex insurance issues were hard fought and won. We could not have done it without your company.

Michael Haynes / Cinderella Carpet One

We are really pleased with the results of your efforts and services on this highly important matter…Your experience and guidance got us a very satisfactory result.”

“The Greenspan Co. / Adjusters International stayed on top of the carrier throughout the drawn out claim process…One of the biggest benefits of working with The Greenspan Co. / Adjusters International was on our business interruption claim. While I have many years of experience with US GAAP, UK GAAP and IFRS – the accounting for our BI claim was essentially a new form of accounting…The total claims ended up being just under $50 million…The company did not have the internal resources to take on major workload of complying with all the carrier’s information requests, nor did it have the experience necessary to handle such a claim. Hiring The Greenspan Co. / Adjusters International was a wise and prudent decision as without its input, guidance, assistance and perseverance; we would not have recovered the amount of funds we did and our claims would still be pending and even worse without the significant advances at the behest of The Greenspan Co. / Adjusters International to the carrier, the company could have suffered even more severe financial consequences. I would highly recommend The Greenspan Co. / Adjusters International to others based on their experienced and committed team.

Stephen C. Ruffini

Village Farms, LP

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.

Thomas Longfellow

Paul Migdal and Chris Glenister virtually took over the handling of our claim. They reviewed our policies, set up meetings with our insurance company, and began to quantify our losses. This allowed us to focus our efforts on rebuilding our facilities, getting our production line running again, and trying to retain our customer, rather than having to spend all our time handling the filing of an insurance claim. Without the assistance and guidance of these professionals, I am sure we would have never received a fair settlement. Having gone through this experience, I am confident that no company should ever attempt to handle their own claim without the expertise of Paul Migdal, Chris Glenister and The Greenspan Co./Adjusters International team.

Daron J. Thomas, President/COO

Consolidated Fiber Glass Products Co.

I wanted to let you know how very much Larry Hudler helped me in solving the problems of dealing with the aftermath of a fire, substantiating the losses, and working with the insurance company representatives. Larry's professional and courteous assistance was a great help.

Mark D. Cernich, President

Laguna Land and Cattle Co., Inc

From the very start you gave me a sense of relief that my serious problems would be dealt with conscientiously, and the results leave me impressed, and most appreciative.

Irving Brecher

The morning after our fire, a neighboring lady dropped by who had a similar disaster (single Mom with teenagers) and related how The Greenspan Co./Adjusters International had saved her and suggested your firm…nothing happens by accident, and the relationship started…a more pleasant, efficient, compassionate, and sensitive one I cannot imagine. Kenny we have always felt was not just a business person (necessary as it had to be) to and for us, but one whom I feel I can call “friend” as well…The myriad of calls, arrangements, complications, etc., would never have been resolved to our satisfaction I’m sure without Kenny’s experience and constant availability, especially with older clients such as we.

Patricia & Hugh Targgart

Without the expertise of yourself and your staff, we certainly would have overlooked many items that were legitimately itemized as part of our loss. Your tenacity and high level of professionalism played a major role in resolving the many technical and detailed aspects of satisfying our insurance adjuster's needs.

Dieter Franck, President

Dieter Franck, Inc.

You immediately assembled a team of professionals from Adjusters International to counteract the army of consultants that the insurance company brought on the claim. Your construction team and engineering reference were tremendous assets. The carrier initially offered approximately $700,000 to settle the matter. The settlement of $1.2 Million that you ultimately got was more in line with what the proper measure of my loss was. You did such a great job that both my Property Manager and my Bank felt that next time any of their clients suffered such a situation they knew to call you and Adjusters International…For the price the result that you achieved was tremendous.

Todd Quartemont

... a devastating fire destroyed a 10,000 square foot home that our firm was building for a high-value client. The initial shock, together with the loads of information we were receiving from our insurance carrier, was quite overwhelming. We were very well aware of the complicated insurance issues, such as co-insurance penalties, existing structures, actual cash value, and consequential damages that we were facing. Your team was steadfast in its focus and knew exactly what issues were in play throughout the claim. After going through a complicated course of construction loss, we know that no one should handle their own claim without the benefit of guided experience. Would we do it again should the need arise? You bet we would...

Jack McDade, President / J.R. Designs LLC

I could have saved myself a year negotiating with the insurance company, had I turned my earthquake claim over earlier to you.

Joe R. Eisaman

Having dealt with the insurance companies as President of an oil company, I knew how difficult they can make the process. Because of your expert knowledge and experience dealing with insurance companies, you were able to get as much as possible from our claim…Thank you for your hard work, compassion, honesty, and integrity in handling our claim. Furthermore, I also thank your staff for a fantastic job well done!

Steve Hunt, Huffco Petroleum

Following the fire, our insurance agent... advised us that in his long experience, the most productive and efficient way to present a complex casualty claim to the insurance carrier is via a well established adjustment firm like The Greenspan Co./Adjusters International. I would like to tell you now that we are quite pleased with the performance and results obtained by your management of this claim. First of all, the necessary gathering of well-qualified construction and engineering specialists was something we couldn't have done on our own. Secondly, I feel the legitimacy and respectability that you and your outside experts brought to the insurance carrier was important in obtaining a quick and financially rewarding settlement for us.

Lawrence Marion, Managing Partner

Alvarado Enterprises

We could never have imagined that when my husband was getting upset with you that first day on the actual site that you would be our shining light through all of this. You have saved us so from so much stress and actually made this experience turn out for the best! Thank you ALL so much for everything!

Linda Ramos, Dust - Tex Service Inc

What a wonderful decision! I understand business quite well and have owned and operated my own business in Palo Alto over the last 20 years. I understand service and taking care of the client and I just can’t say enough about how our assigned adjuster took care of me throughout the process. He made himself always available to handle any questions I had without ever making me feel like I was imposing on his time. During our first meeting he laid out the process and timeframe for obtaining the payout and amazingly everything went exactly like he said and I received an excellent payout due to his conscientious and diligent efforts in working with the adjuster. WOW! How often does that happen in life?

Rod Mann

Were it not for the assertive stance delivered by The Greenspan Co./Adjusters International to my insurance carrier, I know the outcome would have been far less favorable. Aside from the financial attributes, which I recognize fully recovered the fees for your services, the heretofore unrecognized brutality of the insurance industry was minimized as well... The Greenspan Co./Adjusters International always seemed to have multiple alternatives to offer me, based on extensive experience. In your line of work, experience is what counts.

Martin R. Thomas

We are very pleased, and happy, with the results.

Karen Koeder, Executive Director / Camp Fire USA

I take pride in that no one knows the surplus business better than I do and, clearly, no one knows the insurance claims business better than you do. The way you guided the insurance company adjuster was masterful. You assisted him to understand our position in a calm and reasoned way. But, all the while I knew that if you had to "the gloves off" you could spar with the best of them.

Bernard Graf / Surplus Headquarters

We were very surprised that after being victims of the fire we were also going to become victims of the insurance company and its claims process. From day one, the insurance company tried to drag the adjustment and underpay the claim…Our decision to retain The Greenspan Company / Adjusters International was instrumental in our recover process. Your team and expertise enabled us to recover our building, contents, and business interruption claim at a rate twice of what the insurance company had offered. For the result that we got, we gladly paid your contingent fee as it was money well invested.

Scott Critchley

Aslan Cold Storage, LLC

As you well know they were very hesitant to pay a claim at all and without all of your help they never would have. Their ridiculous offers and rejections would have definitely put us out of business forever…It was worth all the hassles and hard knocks just for the privilege of getting to know you… Although the adjusters advised us we didn't need you, without you we would have surely perished, as did our business in the fire.

Harvey & Fran Schuler

I am certain that without the assistance of your organization we would not have received as good of results as we did...In times of production oriented service providers, it is refreshing to find someone who handled a matter with the professionalism, patience, competence and confidentiality that you gave us.

William H. Hodges, Vice-President

Smith Lithograph Corporation

My first mental reaction to Adjusters services was, "Why do I need these guys?" After all I've got insurance for this sort of loss and my agent with the carrier will help me through this problem.

Our insurance carrier took longer than they should have to begin dealing with our claim. It was enough time for me to decide to enlist the services of Adjusters International. They understood our company's insurance policy much better than we did. Adjusters was able to explain to me where our coverage was weak and where they could maximize benefits out of our insurance policy.

At the first meeting with Adjusters and our insurance carrier, I knew we had made the correct decision to hire Adjusters International. They knew how to negotiate our needs under our policy to get the most out of our coverage. Adjusters were able to get more accomplished that I could have done and certainly more than our carrier would have offered.

Our company was able to focus on replacing equipment and getting out business functioning, while Adjusters worked with our insurance carrier on the claim.

Edward J. Hutchinson, President

Empire Rubber & Supply Co.

Your company relieved me of having to spend my time learning about claims and dealing with the insurance company. I needed to spend my time on rebuilding my business. You also got all the insurance dollars available and I am certain we would not have been able to do so on our own.

Mark A. Sonderen, President

Sonderen Packaging

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./ Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.

Thomas Longfellow

I want to thank you for the excellence of your work and the sensitivity in dealing with my anxieties.

Once again I take this opportunity to thank you and your staff at The Greenspan Co./Adjusters International for your devoted service on my behalf. Indeed it has been a pleasure working with you.

Albert J. Kallis

We initially thought Farmers Insurance would take care of us; after all, we’d been paying our premiums for years, we knew our agent well and we never had a claim. We quickly realized we were in over our heads and needed professional help. With the experience, professionalism and resources The Greenspan Co./Adjusters International brings to the table, we’d highly recommend them to anyone who has suffered any type of loss as we did.

Andrei Spiridon

During the process, The Greenspan Co./Adjusters International also was retained by several of the tenants in connection with handling their individual policy losses. Although there is a theoretical conflict of interest situation, we felt that The Greenspan Co./ Adjusters International handled the matter in an even handed manner and was able to negotiate with the respective insurance companies, to resolve the matter to everyone's satisfaction. In fact, it was our experience that it was of assistance to have the same company representing all interests involved, as there was the ability to coordinate the efforts of the parties in a more efficient manner. We have now settled all of the matters arising from said fire loss and we can truthfully state that we are most pleased with the results obtained, not only for Hollywood/Edgemont Company as lessor, but for the tenants who were left with positive feelings as between the Landlord and the tenant which we feel will benefit the center in the long term.

George R. Phillips, Managing Partner

Hollywood/Edgemont Company

In particular, we would like to thank both Paul Migdal and Jim Warren for the tenacity and perseverance that they demonstrated while helping us settle our large and cumbersome fire insurance claim. Our claim included both the structure and restaurant equipment resulting in prolonged negotiations with our insurer regarding replacement cost vs. market value, loss of non-conforming zoning use and relentless, non-productive investigations into the cause of the fire. Negotiations that we, the owners, were not prepared to tackle ourselves, either knowledgeably or emotionally. Paul and Jim were able to keep our spirits up while we dealt with the excruciating process of proving our claim, all without the necessity of legal intervention and the added expense of full legal representation.

Jon Early, Managing Member

The Golden Bear Lodge

Tenemos nuestro reclamo negociado y nuestra casa casi reparada. Gracias a Eric al final del dia la compania de seguros nos dio 50% mas dinero de lo que habian ofrecido cuando no estaba representada por The Greenspan Co./Adjusters International. Todos fueron profesional y punctual. Estamos encantados de servir como una referencia para los clientes futuros que puede estar contemplando contrar sus servicos El costo de sus servicios es minusculo en comparacion con los resultados. Ustedes hizeron frente a nuestra reclamacion de seguro y salimos recuperando mas dinero de lo que pensabamos. Una vez mas, gracias por todos sus esfuerzos.

Roselia Pineda

We were 2 months into the claim, exhausted, devastated, and felt abandoned. "Like a good neighbor, State Farm is there" is the motto . If that's the case, we had a horrible neighbor, and they were clearly looking out for number one, and we were not even the negligent party… Please note that we had no intention of using a public adjuster at first, or think that we would need one… We were naïve and thought things would go smoothly.

Phil & Karri Thompson

Their integrity is beyond reproach. Without them, we could never have been able to settle the claim, either in our company or the one I was previously with…It was with their complete help and guidance that the claim was settled as amicably and efficiently as possible.

Lawrence E. Avidan, President

Avecor, Inc.

Without you I wonder how long it could have gone on with all the excuses???

Myrne Madonna

Hammett’s Women’s Apparel

We never realized the intricacies involved in attempting to resolve insurance claims formally with and through our carrier. This whole unfortunate accident was resolved financially, professionally and in a timely fashion, and for that we are all grateful.

George F. Gordon, Vice President

Tuxacco, Inc.

There is no doubt in my mind that because your company handled the claim in a professional and expeditious manner that we obtained the best settlement possible. Although we selected your company on the strength of our CPA's recommendation, we were able at a later time to get corroboration of that recommendation from professionals, past and present, within the insurance field itself. We feel fortunate to have made the right decision at a critical time.

Irvin X. Rosen, Secretary-Treasurer

Rosen's Electrical Equipment Co., Inc.

Your company stepped in with quick and timely advice as to what we should do to protect the building from further damage and to protect our rights under the insurance policy. We were concerned with valuation issues, however, through your efforts you were able to make those problems go away. We now know that when a loss occurs we need to deal with the continuation of our business so we let you deal with the many issues of handling the fire claim.

Ronald A. Saltman, D.C

Universal Chiropractic and Nutrition Center

Mr. Migdal and Mr. Warren were extremely professional and they knew exactly what they were doing. We realize it was not easy. It took a lot of hard work, long hours, canceled meetings, frustrations, long distance calls, more canceled meetings, sleepless nights, constant pressure from us, not to mention the cultural differences, but we are more than satisfied with the results. It was definitely worth the wait. We received more money than expected. They handled all our requests in a timely fashion and represented us better than expected.

Sandra Y. Caro, CFO & Co-Owner

Villa Cofresi Hotel and Restaurant

Your assistance and the competence of your team of experts relieved us of a huge amount of stress and heartache at a time when our lives were in a state of chaos. You and the entire staff that we have worked with from The Greenspan Co./Adjusters International have been very professional, knowledgeable, courteous, determined and sincere. We are very pleased with our final settlement and we know we have received way more money since you were involved.

Michael & Corina Gerard

It’s their adjuster’s job to pay you as little as possible because insurance companies do not profit from paying more money.

Jack Roberts

Totem West Professional Center

We had never really heard of your services until we suffered a loss and admittedly I was a bit skeptical. After being referred to you from our property manager, who gave us a glowing recommendation, we decided to put our trust in you…The insurance company was only offering us $88,000 to settle our loss. You were able to negotiate $170,000. The numbers speak for themselves.

Elsie Wu, Managing Partner

Silver Oak Apartments

From the beginning it was clear the insurance company and its relentless process was going to consume my entire life. We were overwhelmed with the insurer’s endless questions and stall tactics. We needed money to make repairs. And the insurance company was under-cutting everything. They also tried to push us to use their ‘preferred’ contractors whom they claimed would take care of everything. We felt that this was a conflict of interest that our insurance adjuster should not have advocated if he was concerned about us. At times it seemed as if they were speaking a foreign language and didn’t care about our family…Every penny spent on fees to your company was worth it. I could never have recovered enough to rebuild our lives without you.

Nelida Arebalo

“The Greenspan Co./Adjusters International. They are professional, friendly, and will work with you and for you throughout the entire process.”

Ray Moles

Ray Moles Farms / Sun Valley Raisins

Your assistance and the competence of your Company relieved us of a tremendous amount of heartache at a time when our lives were in a state of chaos.

Vincent P. Walsh

Walsh Construction Co., Inc.

I never anticipated your being able to secure such a high settlement, which was more than four times what I expected to get had I negotiated with the insurance company myself. You not only secured much more dollars than I anticipated, but helped alleviate a lot of the burdens that I would have to deal with in dealing with my insurance carrier.

Fred Fahimy, D.D.S.

Fred Fahimy, D.D.S., F.A.C.P.

We had a fire. We were totally unprepared to do what had to be done in order to process the numbers and prepare the claims. So we decided to seek assistance. THE GREENSPAN CO./ADJUSTERS INTERNATIONAL was our choice...What little the service costs is more than paid for by maximum benefits, the support at a time of great stress, and the sure knowledge of how to do what, and when.

Margaret M. Fleming, Co-owner

The Plant Company

Sin embargo, del momento que su compania se coumnico con nosotros hermos estado sumamente satisfechos con los servicios rendidos que su compania nos proporciono. Yo no puedo empezar a decirle el tiempo y dolor de cabeze que su compania me ha salvado en este tiempo de crisis. Lo que mas me impresiono fue que yo no tuve que hacer mucho en este proceso.

From the moment your company contacted us we have been extremely satisfied with the comprehensive services your company provided us. I can't begin to tell you the time and headache your company has saved me in this already stressful time. What impressed me the most was the fact that I did not have to do much in this whole process.

Miguel H.and Eliza Unzueta

Retired Businessman

Initially I was very fearful as I did not know where to look for such guidance and assistance. I remembered that years ago I had dealt with Sidney Greenspan in regard to a fire loss suffered by one of my clients and how pleasant he made a very unpleasant experience. It was then I recommended that we contact The Greenspan Co./Adjusters International. In the subsequent months you and your firm have repeatedly reconfirmed that this was in fact the right decision. You have, as you promised, provided my client and me with guidance and assistance and facilitated the settlement of her claim with the least amount of problems and for an amount which was quite fair.

Gerald J. Chapnick

Gudvi, Chapnick & Oppenheim, Inc.

Just a note to tell you how terrific you are! When people have problems that they are not familiar with they need an expert. Having this fire was a real experience for me and without you would have been a disaster.

Marvin Falikoff

Technolite & Lighting West

What can I say except that without your involvement, we would have never collected the proceeds we received for our building, personal property and extra expense claims…With respect to the personal property claim, you did a superb job in documenting all of the books, school papers, furniture, equipment and supplies that were destroyed. We probably would have accepted a figure substantially less than what your office documented. More importantly, you were able to minimize the co-insurance penalty and depreciation that would have applied had we tried to handle this portion of the loss by ourselves…Through your efforts, we were able to substantially upgrade the classrooms that were destroyed in the fire. More importantly, we now have four additional classrooms from your negotiation efforts under our extra expense claim…You certainly alleviated a lot of the burden off of my shoulders and my staff in handling this claim.

Steven T. Hayden, Head of Schools

A Gifted Education, Inc.

In a situation, which seemed like God and mankind were against us, you stepped in and made life bearable, sorting through and endless maze of insurance company red tape that would have taken us years to unravel. Through it all, you managed to keep your focus on the most important part of the puzzle, the insurance money necessary to rebuild the facility.

Nick Smerigan

The Lot / Blackacre Capital Group

Although I was a little skeptical in the beginning, there is absolutely no doubt in my mind now that we did the right thing in contracting with your company.

Donna J. Perez, ARM Risk Manager

County of Monroe / Key West, FL

We were always aware of the complex issues the claim generated and the difficulty that some of them posed. Your professionalism, knowledge and steadfastness were outstanding and the ultimate result certainly met out most optimistic expectations.

Thomas W. Aro, Executive Vice President

Alpha Hospitality Corporation

Too seldom in life do companies, or their people, exceed expectations but you and the entire team at The Greenspan Co./Adjusters International are the very rare exception. Thank goodness I listened to two friends that insisted I hear what The Greenspan Co./Adjsuters International did what for them and, what they knew The Greenspan Co./Adjusters International could do for us. That first meeting convinced me to hire The Greenspan Co.,Adjusters International on the spot because, despite my insurance broker’s good intentions to represent us with the carrier, I knew he didn’t have the knowledge, resources or the complete independence to optimize our settlement. I know for a fact that I would have settled for less than half of what The Greenspan Co./Adjusters International got for us had you not been hired, and that’s after deducting your fee. What a value! Hiring The Greenspan Co./Adjusters International made our life easy in comparison to what could have been a very, very exhausting and unrewarding experience. We learned a great deal however, as did our broker, who now realizes, after seeing firsthand the effort, dedication, resources and knowledge that The Greenspan Co./Adjusters International put forth in managing and settling this claim. Our broker and our risk management team have now worked together to tweak our policies to better protect us in the future. But, one thing is for absolute certain; if we are ever unfortunate to have another major loss like this… our first call will be to The Greenspan Co./Adjusters International

Dennis Parnagian

As you know, almost 90% of my investment motel burned to the ground. I was faced with an insurance policy I acquired when I purchased the property that appeared to be deficient and I was looking at a major co-insurance penalty based on the amount of coverage I had enforce verses the values that were existing... I would also like to point out the Bruce was able to get almost my entire policy limits even though I was faced with over a 50% co-insurance penalty based on my replacement values. Again, the assistance your company allowed me to pay off my existing loan, enter the property into an escrow and maximum my recovery in these difficult economic times. Thank you and your team of experts on your staff for the incredible recovery.

Raymond Huang

Chateau Inn, South Lake Tahoe, CA

When a loss of this size occurs one feels at the mercy of the insurance company and the legalese of the language in the policy. Mr. Crown and you simplified all of this and in very plain language got to the bottom line of things and made clear to us just what we were entitled to. To anyone considering your services, we can only say, you certainly earn your fee, not only in the emotional protection you gave us through your vigilant advocacy of our case, but in getting us top dollar in our settlement.

Lewis John Carlino

Jill D. Carlino

In the end we received almost 10 times the amount the insurance company initially offered us. We all almost fell on the floor when you told us the news. Thank you again for your assistance. We could not have done it without your help. We only wish we would have had you at that initial meeting when that preferred contractor onsite. I am sure we could have saved ourselves lots of time and frustration.

Maria Salaiz-Valdez, Townhouse Owners Association

I had a fire about 9 years ago and it was terribly difficult settling with the insurance carrier myself. When this fire broke out, I decided to hire a public adjuster...Bill Greenspan was a tough negotiator. Without question, I could not have endured this process without him. His communication skills were absolutely incredible. I was kept closely informed of the ongoing process with numerous communications by letter and phone. I was very pleased with the results of the settlement.

A. R. Bartz

I was overwhelmed with emotion and fear upon seeing my factory in ruins. I had heard horror stories of doom in such instances and was sure we would not come out whole. The Greenspan Co./ Adjusters International was able to represent us in our dealings with the adjusters, claims people, fire marshals, contractors and salvage people. The experienced aggressive businesslike approach used by The Greenspan Co./Adjusters International increased the amount we would have recovered on our own. It is rare to have people perform up to your expectations. The Greenspan Co./Adjusters International exceeded our hopes.

Aaron Liebowitz, President

Bonded Motor & Parts Co.

From our first meeting with you, we had the feeling that you were truly interested in our behalf. After getting over the first emotional shock you were able to put everything into perspective. There is no question in our minds that without your services we would not have received all that we were entitled to under our policy.

Sword & ShieldSchultz Bros. Van and

Storage

Seldom does one find a person who is both understanding and compassionate, and efficient and competent, during a difficult and trying time.

Roe Gruber

Your actions allowed us to concentrate on our printing business rather than the hassle of dealing with and negotiating our very complex insurance claim. We were always treated as though we were the only client. Your firm invested a lot of time and effort compiling our claim and the team was always diligent, detailed, and professional. Your efforts resulted in a settlement close to our policy limits, which was at least three times that initially offered by our carrier. Without your help, we would never have received such a fair settlement. We gladly paid almost $67,000 to The Greenspan Co./Adjusters International in fees. This was the best investment all year.

Patrick Y. Chin, President and Chairman

United Technical Arts Printing Co., Inc.

This has been a difficult process. It’s not every day your business catches fire. Without experience in dealing with this kind of matter, I never would have been able to recover the costs from the insurance company that we have. Because of your professionalism and expeditious manner we have come through this and our Sacramento store is back in operation.

Steven Brodkin, Controller

Windsor Fashions

Thanks to The Greenspan Co./Adjusters International, the severe impact as a result of the earthquake for our company was kept to a minimum because you were able to expedite the settlement without any delays.

Betty Mirbal, Controller

Designer Labels for Less

Our insurance company was very slow and incompetent in reimbursing the dealership for our losses. I hired The Greenspan Co./Adjusters International as an intermediary. The Greenspan Co./Adjusters International performed in a very professional manner recovering the monies and properties due my business. I felt they were a great asset, operating as a third party one on one with American Hardware. Their strong presence eliminated having to do the groundwork myself allowing me to spend more time with my customers and employees.

Marion G. Santos III

Santos Ford - Lincoln Mercury, Inc.

Initially, our insurance company denied coverage and it was only after our broker recommended you that we began to see some action. Clearly, we should have hired you sooner. We now understand that there may have been benefits afforded to us had we allowed you to handle the claim from the start. Like most other people, we did not understand that the insurance company is really out for its own interests, not ours, even though in our hearts we would like to believe otherwise. You and your team prepared our claim, argued our claim and settled our claim quickly and efficiently.

Dennis Hunter, Co-Owner / Eureka Ice & Cold Storage

It is an extremely traumatic experience to have a fire, with loss of home and personal property, upheaval of one's life and the subsequent process of rebuilding same. With the help of these gentlemen, this very personal and emotional event has been resolved in a calm and expedient manner. I cannot say I would look forward to doing business with The Greenspan Co./Adjusters International again as it would be a result of another loss, however I have the utmost praise for and would most assuredly recommend these professionals who so aptly represented my interests.

Francis E. Markley, Esq.

I admit I was skeptical at first about using a public insurance adjuster. But now, after the settlement, I truly understand just how complicated and time consuming it is to properly file a loss claim and how knowledgeable The Greenspan Co./Adjusters International is in this specialized area of insurance. My large commercial building was severely damaged by the fire. The building estimate obtained by The Greenspan Co./Adjusters International was very technical in nature and not the kind of documentation I had the time or experience to produce. Randy, you left no stone unturned in documenting my loss. In addition, you also kept me up to date on how my claim was progressing, explaining every detail to me and answering all my questions. I was able to relax and devote all of my time and energy to keeping my business going after the fire, knowing that you were doing everything possible to see I received a fair settlement.

Fred Vickers, President

Vickers Concrete Sawing, Inc.

We were now faced with the problem of running our business and trying to formulate our claim to our Insurance Company. We realized very early that it was all we could do to try to continue our business, so we hired The Greenspan Co./Adjusters International to handle our Building, Personal Property and Loss of Earnings claims. We generally make good business decisions and hiring you was another good one…You came in and 'took the bull by the horns.' You gave us the direction we needed to maximize our recovery. You brought in the necessary experts to put our claim together in a quick and accurate fashion that gave rise to the great results we achieved.

Randy Stein, President

Specific Plating Co., Inc.

I naturally assumed my insurance company would take care of everything; I knew nothing of public adjusters. I was contacted by David Droubay, and David professionally, and with sensitivity, explained step by step the value that your firm could and would add to the adjustment process if we were to engage your services. We did the research, checking you out on the internet, and reading your material, and decided that working with your firm made sense. Randy has done an excellent job representing us throughout this process and we feel that he is totally deserving of recognition for his ability and performance. It has been a pleasure to work with him and his associates through this stressful process. We know that it was by his professionalism, integrity, and dedication, that we were able to secure such a timely and satisfactory settlement. We have informed everyone we know, and some we don’t know, to contact your office before they even speak to their insurance company in the event of a major claim.

Charles LaDeRou