The Greenspan Co. Testimonials

On September 21, 1993, we hired The Greenspan Co./Adjusters International to represent our interests on our $700,000 building fire. You assigned Arnie Abramson, SPPA, of your firm to handle our claim. Not only was Arnie professional, courteous, and always there for us, he knew the Insurance company's concerns and questions and had the answers for them before they were posed to us.

We sincerely appreciate your skills and efforts in navigating us through all the problems and hurdles that the insurance company threw our way. First, you were instrumental in dealing with the tenants and their displacement. Second, your claim strategy and game plan for the mitigation efforts were well thought out and crafted towards a speedy recovery. Third, the team of experts you retained, including your construction consultant was a tremendous asset to our eventual settlement. Fourth, your interaction with our lender and diligence in following up to get their attorneys on track with our recovery was extremely helpful. Finally, the skills you and your team employed in negotiating with our insurance company and its army of consultants and adjusters resulted in a policy limits resolution.

On first thought after the fire, I thought that the procedure was such that all those insurance premiums I had paid for 10 years prior to the fire entitled me to collect my full insured amount. Little did I know! When I found out that the insurance company had engaged the services of an 'adjuster' to make sure that I was paid as little as possible it was my decision to also hire my own adjuster. If the insurance carrier engages Wyatt Earp to fight at OK Corral, I couldn't be without Doc Holiday on my side as I am not a professional gun fighter. In view of the attention and professional service I received from you, and the monies I recovered which I would never have seen without your services, it was an excellent decision.

Immediately you began a thorough and comprehensive analysis of our insurance policies and, as well, the organization of emergency and restoration crews. Upon the arrival of the insurance company's adjuster, your precise and detailed understanding of our policy smoothed the insurance company's initial misunderstanding of our coverage. Early the next day your inventory crew began a detailed listing of all damages of real property, equipment, furniture and fixtures, stock, and work in process. You and your certified public accountant began researching our books and records after sufficient discussion with our officers to thoroughly understand our operations. You then structured an audit system that allowed the insurance company to pay equitably against extra expenses and loss of income. Your experience and understanding enabled you to compute our stock loss to extract every advantage possible from our policy. The insurance perspective you chose garnered an additional recovery no one ever expected from our policy! This unexpected recovery, along with the advance payments you arranged immediately after the flood, allowed Sawyer of Napa to regain momentum and continue operations in what is proving to be one of our best years.

The expertise and experience Adjusters International provided allowed Industrial Sterilization to focus on rebuilding its core business.

During the process, The Greenspan Co./Adjusters International also was retained by several of the tenants in connection with handling their individual policy losses. Although there is a theoretical conflict of interest situation, we felt that The Greenspan Co./ Adjusters International handled the matter in an even handed manner and was able to negotiate with the respective insurance companies, to resolve the matter to everyone's satisfaction. In fact, it was our experience that it was of assistance to have the same company representing all interests involved, as there was the ability to coordinate the efforts of the parties in a more efficient manner. We have now settled all of the matters arising from said fire loss and we can truthfully state that we are most pleased with the results obtained, not only for Hollywood/Edgemont Company as lessor, but for the tenants who were left with positive feelings as between the Landlord and the tenant which we feel will benefit the center in the long term.

I am certain that without the assistance of your organization we would not have received as good of results as we did...In times of production oriented service providers, it is refreshing to find someone who handled a matter with the professionalism, patience, competence and confidentiality that you gave us.

Your company stepped in with quick and timely advice as to what we should do to protect the building from further damage and to protect our rights under the insurance policy. We were concerned with valuation issues, however, through your efforts you were able to make those problems go away. We now know that when a loss occurs we need to deal with the continuation of our business so we let you deal with the many issues of handling the fire claim.