The Greenspan Co. Testimonials

I want to thank you for the excellence of your work and the sensitivity in dealing with my anxieties.

Once again I take this opportunity to thank you and your staff at The Greenspan Co./Adjusters International for your devoted service on my behalf. Indeed it has been a pleasure working with you.

...you and your associates brought an expertise and professionalism that were of invaluable assistance to the association and to me personally in reaching both a speedy and equitable settlement of our loss. The owners at Whalers Cove had a great deal going for them in the aftermath of Iniki; we had the original developer as a homeowner and board member, we had access to both the architect and the contractor. We also had excellent insurance coverage. With all those things going for us, the board was reluctant to seek the assistance of a 'hired gun' like The Greenspan Co./Adjusters International. We had everything we needed except a genuine understanding of how the insurance claim business works. In retrospect, it was probably our impatience more than our wisdom that led us to decide to use your services; it turned out to be the wisest course we could have taken.

What can I say except that without your involvement, we would have never collected the proceeds we received for our building, personal property and extra expense claims…With respect to the personal property claim, you did a superb job in documenting all of the books, school papers, furniture, equipment and supplies that were destroyed. We probably would have accepted a figure substantially less than what your office documented. More importantly, you were able to minimize the co-insurance penalty and depreciation that would have applied had we tried to handle this portion of the loss by ourselves…Through your efforts, we were able to substantially upgrade the classrooms that were destroyed in the fire. More importantly, we now have four additional classrooms from your negotiation efforts under our extra expense claim…You certainly alleviated a lot of the burden off of my shoulders and my staff in handling this claim.

Your assistance and the competence of your Company relieved us of a tremendous amount of heartache at a time when our lives were in a state of chaos.

You helped bring structure and sensibility to what would otherwise have been a chaotic situation. I appreciate the professionalism with which you approached representing City Freeholds, and I am amazed at the amount of detailed work you went through to construct a credible claim. City Freeholds is surely grateful. Personally, I appreciate the leadership role that you played in negotiating so many important aspects of the claim.

Admittedly, at first we were hesitant to retain your services but requested that our local insurance agent meet with us and your representatives. After this meeting, we felt satisfied that The Greenspan Co./Adjusters International was indeed needed to be our go-between. We did not need to deal with the insurance company, all matters were referred directly to The Greenspan Co./Adjusters International and thus we were able to continue our day to day activities without too much interruption.

My first introduction to your profession was when I was standing in the charred remains of our 11,000 square foot building that housed over 50 employees and was contemplating appropriate actions. At first I elected to proceed on my own with our insurance agent, but within a few days it was obvious that this would be a disaster. It would have taken an inordinate amount of time, during which I wouldn't be able to run my business, and I suspected that I would also be at a severe disadvantage negotiating an insurance settlement, for the very first time, with someone who does this every day, and has for thirty years. Although I may have been more work for you than a passive client might have been, I feel that our discussions yielded a fair settlement. I appreciate the personalized service that accommodated our situation and my temperament.

From the beginning it was clear the insurance company and its relentless process was going to consume my entire life. We were overwhelmed with the insurer’s endless questions and stall tactics. We needed money to make repairs. And the insurance company was under-cutting everything. They also tried to push us to use their ‘preferred’ contractors whom they claimed would take care of everything. We felt that this was a conflict of interest that our insurance adjuster should not have advocated if he was concerned about us. At times it seemed as if they were speaking a foreign language and didn’t care about our family…Every penny spent on fees to your company was worth it. I could never have recovered enough to rebuild our lives without you.