The Greenspan Co. Testimonials

After experiencing four weeks of frustration because of non-responsiveness from our insurance carrier and faced with the complexities of presenting a claim, we realized we needed help and someone with the expertise to further our position with our insurance carrier. Immediately upon hiring The Greenspan Co./Adjusters International, we saw progress. You immediately were able to get a response from Farmers Insurance…Through your efforts, and that of The Greenspan Co./Adjusters International, we were not only able to complete all of the fire repairs, we were able to upgrade other areas which we had planned to have done at a later date through our reserves.

The settlement was beyond my expectations and almost three times what we thought it would be…I knew there were going to be numerous issues. Co-insurance penalties was a huge problem as my insurance company tried to reduce the amount of money it owed by claiming I did not adequately insure the building. There were attorneys, contractors, fire department folks, investigators, ATF, and numerous other entities that were involved in this claim. Your team dealt with them and the army of insurance consultants very well. You got the best result and your effort to negotiate the coinsurance, depreciation, and extra expense up front was excellent…I recovered much more than I ever thought I could have on my own. I paid almost $200,000 in fees for your services. It was worth every cent in terms of the service received. There is no way I could have negotiated the settlement you did.

You were on the scene immediately both assuaging our concerns and dealing with our emotions and fears… Although I started the process myself, I clearly could not get it done in an expedient manner or in the manner which you handled our loss. You handled our loss professionally, expediently and with great care, constantly keeping us in the loop of important information… You negotiated a settlement that was exceptional and allowed us to rebuild the project in the manner that it should have been.

At first I was hesitant to hire The Greenspan Co./ Adjusters International to represent me because I was wary of having an extra layer of expenses. Although I was so in need of professional help, being that I still had to operate my other stores... I decided the best way to go would be through The Greenspan Co./Adjusters International being that my insurance salesman and my insurance company were lacking interest in assisting me... Mr. Chris Glenister was assigned to my claim. His manner, knowledge and service were greatly impressive. He took care of all my needs, and allowed me to continue to run my other stores. The fee I paid The Greenspan Co./Adjusters International was such a bargain, when you consider all the time saved.

You are both to be congratulated for demonstrating your expertise in an area that is foreign to us. The completion of the insurance claim with Factory Mutual was highly satisfactory to our company. That is a credit to your hard effort and keen knowledge in this very specialized field.

Shortly after the fire, my husband and I spoke with Shellie and enlisted her help. She interpreted the nuances of our business insurance policy, predicted the insurance company's next moves, suggested strategies and direction for communication with the insurance company and offered moral support - all in a professional manner. She was always available for phone conversations and face to face meetings as needed. The issue of business loss of income was a complicated one. Shellie guided us in preparing documents for a crucial meeting with the CPA firm retained by my insurance company. With her help, we were well prepared to negotiate in a final settlement meeting, which led to a favorable financial outcome for us.

It was our good fortune to have been directed to you at the time of the tragic fire and it was gratifying, to say the least, to be able to turn to you and your outstanding staff to help us untangle the overwhelming problems with which we were faced.

Having tried to “go it alone” we took the advice of friends in the same position and placed ourselves in The Greenspan Co. / Adjusters International’s capable hands. This turned out to be the best thing we could have done…I think that without your help we would still be negotiating with an insurance company that put on a progressively harder and less friendly face as time went on.