The Greenspan Co. Testimonials

The total payment, less the fee The Greenspan Co./Adjusters International clearly earned, makes for a very satisfactory conclusion to this mess...My recommendation of The Greenspan Co./Adjusters International is based on this conclusion: We would never have collected even half the amount finally paid without The Greenspan Co./Adjusters International keeping Farmers Insurance focused on the terms of the policy and reminding them that we were only asking them to do what the policy committed them to do. The final outcome is totally due to the two of you and your assistants who did what was needed by phone, mail, and coming to the property whenever Farmers or I wanted you there...Thanks for all your assistance in settling this claim and for holding Farmers to the letter of their policy. Without firms like The Greenspan Co./Adjusters International to help there would be many more insured who would simply be short-changed. Fortunately, after locating The Greenspan Co./Adjusters International with a web search and getting through on Christmas Day; I am not one of the short-changed!

I would recommend your company to anyone anticipating a complex or large claim with an insurance company. Your staff knows the insurance industry, and understands policy language and will persistently pursue the claim.

We got paid on Friday, and I guess there was still a little bit of doubt in the back of my mind that something might go wrong up until the last minute, especially after seeing how Royal and their ace attorney acted throughout the entire adventure. But, now that is all behind us and it is finally over. We were all impressed by your work and we know that we could have not have finished this claim without you.

They came around when I was feeling so helpless and alone. They came in as if they were family! They were there physically and emotionally. This company did everything first class, from the work, making sure it was done correctly and as much to make sure I was happy.

We are very pleased with the settlement you negotiated for us and the expeditious way in which this matter was handled.

As you well know, when you were first hired I took considerable heat from underwriters and brokers. Everyone felt that your presence would only interfere with the claim settlement, especially considering your reputation for being stubborn and hardheaded… Having been through the entire process, there is absolutely no doubt that hiring AI and thus you and Shellie was the best move Southern Pacific made…Not once did you make me feel like we were not on the same team, only that you always had the best interest of me and Southern Pacific in mind.

I’d never had a large insurance claim before this event and I always trusted that my insurance company would, “do the right thing.” Early in the process, it became apparent to me that the insurance company was looking out for their own best interests over mine. Perusing through their initial offer and scope of repairs was an eye opener. Even as a layperson, I noticed that there were many corners being cut – construction materials that were cheaper than those they were replacing. I was a bit shocked and overwhelmed by these findings and I realized that I needed a professional on my side looking out for my best interests. It was shocking to see the difference in dollar amount between the insurance company’s offer and what we were actually owed, and subsequently collected. Without The Greenspan Co./Adjusters International’s assistance, I honestly would not have had my home returned to even close to its pre-fire condition, or I would’ve had to come out of my own pocket in order to do so. It’s unfortunate that in the world we live in today, that it’s necessary to hire professionals to get insurance companies to hold up to their end of the bargain, but that’s the reality.

Your work in pursuit of their insurance claim was thorough, efficient and obtained favorable results for the Association. Your knowledge of items to look for in this hail claim was most useful.