The Greenspan Co. Testimonials

He was able to artfully handle the numerous twists and turns in the process, our claim containing some unconventional issues that were not easy to resolve. His self-confidence and reassurance were the qualities most needed at moments when we were the most helpless as well as his tenacity during the long time that it took to complete our complicated claim. I very much appreciate the extra effort that he must have taken to help us land on our feet after this curve ball blindsided my family, and hope that he will be able to help other families who find themselves on such an unexpected detour from their lives.

Shortly, reality started to seep in. I was without a home, without a house, without any semblance of my life prior to the holocaust. Gone were the paintings, watches and record collection, expensive classic modern and antique furniture, and my prized glass collection. Everything! Gone were the valuables, the invaluable, the replaceable and the irreplaceable—gone was a lifetime of collectibles. All had either disappeared in the fire or were part of the charred remains…Over the next several weeks, I put my past and present in the hands of a talented Greenspan Co./Adjusters International adjuster. Over numerous visits to the burned-out remains, she patiently helped me recreate, room-by-room, possession by possession, the entire contents of my home. Sandy was to become my 'guardian angel' during an extremely confused and traumatic period of my life. Not only did The Greenspan Co./ Adjusters International help me produce a meticulous list of my possessions, but also helped establish prices on priceless objects and actual prices on replaceable items lost in the fire. They also referred me to several specialized reconstruction contractors and helped obtain estimates for rebuilding my home. They interfaced with my insurance agent and my insurance carriers, and guided me through the maze of paperwork that follows a tragedy. I now wonder how I would have made it through that period without their calm and professional assistance. Thanks to The Greenspan Co./ Adjusters International's professional thoroughness, I received the maximum dollar amount of my coverage, located a competent reconstruction contractor at a price I could live with, and started to piece my life back together again.

We have always been particularly appreciative of Bill's professionalism. He was responsive to our concerns and always went to pains to ensure that we had the best information available for evaluating our options at critical stages of the process, including obtaining consultations from professionals with specific, relevant expertise. We are confident that his extensive knowledge and concern for our best interests allowed us to make the best representation of our claim. We do not believe that we could have obtained as favorable a settlement had we not had The Greenspan Co./ Adjusters International to represent us.

I am speechless and very, very impressed by your actions. You have responded to every single call, you have addressed every single concern, and although we are not quite out of the situation, you sure have helped tremendously. As you probably hear it a lot, a fire is an ordeal for anyone involved, and again we are so grateful to have been directed to Jessica to begin with (who by the way did and does a tremendous job) but also to you who made things easier to understand and deal with.

...that the negotiating skills I had developed in thirty five years of City Management and my post-retirement training in mediation and dispute resolution at Pepperdine Law School would enable us to obtain the settlement to which we were entitled. After several months of frustration I realized that my lack of knowledge regarding insurance policy interpretation and claim processing suggested that I needed professional assistance. I have estimated that the total award exceeded what we could have achieved on our own - more than $650,000.00. Equally important to us was the peace of mind we felt knowing that our claim was being pursued vigorously and professionally. It is hard to describe how much that helped bring order to our lives during a time that was stressful and chaotic. Relieving us of that burden and the manner in which your staff kept us informed and assured that things were going to work out well contributed greatly to our mental health and outlook during those difficult times...

In retrospect, if The Greenspan Co./Adjusters International were to double its charges, which were a percentage of the insurance paid to me, it would still be a bargain.

Our home fire was huge event for us, never having experienced such a loss before. As you know, we tried managing the fire claim with the insurance provider and their agents. Within a month, I realized that this was a job best done by professionals! It is not easy for me to entrust someone else with my situation. Even so, within a month of her working with us, we realized that she is the most professional, helpful and efficient I have ever worked with. Not only did she maximize the claim settlement amounts that we received, the entire experience was amazingly pleasant.

We have all read newspaper accounts of someone losing their home in a fire, or we have seen on our television screen the fire engines around the flaming home. When we experience this we have a momentary pang of sympathy for the homeowners. We then pass on to further news. It is not until it is your house that burns down, your worldly possessions that are completely destroyed, that you suffer the impact of what a fire really involves. I am sure the average individual, like myself, has no idea of what they should do to make any claim for their losses. Nor does the average individual have any concept of how to deal with the insurance company…It was a tremendous relief to have your men move in and take over all of the responsibilities of the inventory and the necessary negotiations, not only for the rebuilding of the house but for the substantial loss of personal property, as well as arrange for interim housing while our home was being rebuilt.