The Greenspan Co. Testimonials

Our construction team had little experience related to fire restoration and Bill’s experience and knowledge helped to save time and money. Thanks in part to Bill’s guidance, we were able to open the remainder of Santana Row on November 7, 2002, less than three months after the devastating fire...With Bill at the property, our development, marketing, and operations personnel were able to use Bill as the “go-to” person with any questions relating to the fire insurance claim. This allowed our staff to focus on getting the project open and operating, rather than worry about the insurance claim...Finally, Bill was an enormous resource and advocate in our claim with the insurance company. Bill’s vast experience, advice, and daily commitment were extremely valuable in our effort to finalize the insurance claim for Federal Realty Investment Trust. Without Bill and the rest of the team, I am confident we would not have been able to resolve this $125 million plus negotiation in less than 14 months, an enormously fast timetable for a claim of this size.

The patience and expertise your group offered us processing all the paperwork, both for our company losses and personal losses, made a most difficult task more manageable, not to mention helping us keep our sanity.

...you were extremely helpful in handling the claims on behalf of the Client, from reviewing the policies, attending site inspections with the insurer's experts, attending meetings with the Client and assisting in quantifying the actual and potential losses. Your team conducted themselves with extreme diligence, integrity and absolute professionalism. With the assistance and guidance of these professionals, Mauna Kea Resorts reached an amicable resolution with the insurer.

...after getting over the initial shock, I looked at the big picture and knew I was not equipped to handling the daunting task of dealing with my insurance company alone and after retaining your services I saw the team of experts rally around my loss. The tenacious work done to document and negotiation my claim with the insurance company was impressive through out the process. While the insurance company tried my patience in reaching a settlement, your team's constant support and expertise rejuvenated my confidence that I would receive the maximum settlement possible. I can say with great appreciation today that you held true to your promise to maximize my recovery.

Faced with the awesome task of recovering from the fire that had just destroyed our headquarters building, the last thing I wanted to do was spend all my time documenting each and every item we lost and then arguing with the insurance company adjusters over the coverage. As a result, my chairman and I quickly agreed that getting the association up and running again would require all my time and that the documentation of our losses should, if possible, be left to others…The professionalism I experienced with your firm prompted me to overcome my initial reservations. That turned out to be a great decision as all the people at Adjusters International conducted themselves professionally and delivered very high quality products. You saved me untold hours and aggravation and saved the association a lot of money.

It was comforting to know that while we were concentrating on repairing our damaged store, you and The Greenspan Co./Adjusters International were representing our best interests to National Flood. Furthermore, it was nice dealing with someone who I knew was on our side, rather than an adjuster appointed by National Flood. I know that your experience adjusting insurance claims allowed us to be fully and fairly compensated for our loss. I'm not sure that I, even as an attorney, would have been able to recover all that we were entitled to under the policy.

As you are well aware, the promises that the insurance adjuster makes immediately following a fire do not always pan out. In our case, the explanation of our business interruption coverage was way off base. Co-insurance and the way it affects actual coverage seem to be poorly understood by the general public. Prior to the fire, I thought I understood the provisions of our coverage but of course that was not the case. Never having filed a major claim before, it came as something of a shock to find that my insurance policy did not really say what it seemed to. Without your guidance and assistance in submitting my claims, I am certain that I would have had little success in recovering the money due to Valley Lumber Co.

We initially thought we could handle everything ourselves but after an entire week of dealing with our insurance company, Farmers Insurance Group, we were at our wits end and called your company. Even our attorney couldn't move Farmers…Mr. Abramson is to be commended for not only his efficiency but for his knowledge in preparing our claim in such a way that it not only maximized our collectable claim, but it minimized our co-insurance penalty and also allowed us to maintain the salvage to further minimize our loss. When we hired you, we thought 10% might be too much to spend for a fee, but after seeing the results, the time and effort expended by Mr. Abramson and also his expert handling of the Farmer people we can only say that 10% was more than fair.