The Greenspan Co. Testimonials

This has been a difficult process. It’s not every day your business catches fire. Without experience in dealing with this kind of matter, I never would have been able to recover the costs from the insurance company that we have. Because of your professionalism and expeditious manner we have come through this and our Sacramento store is back in operation.

You and your associates were able to assist us in recreating all the personal property that was in the cottage, as well as being stored underneath. Your ability to reverse State Farm’s 75% depreciation trend to a more reasonable 35% trend secured us monies that we never had planned on receiving. Lastly, your ability to review our building coverage(s) and secure additional areas of coverage that we never realized we had, allowed us to collect a lot more dollars that we would not have received. It certainly pays to have a professional like you on our side.

In August, I was building a five-story 46 unit apartment building in downtown Portland. It was destroyed in a five alarm fire. I did not hire anyone right away. I came close to hiring you a number of times , but kept giving the insurance company another chance. They did not rise to the occasion and do what I considered to be the right thing. Three months into the claim I hired your firm. Whereas the insurance company wanted to limit my recovery to the amount I had expended, you were able to secure for me a settlement based on current costs to rebuild. Whereas the insurance company did not want to compensate me for a construction manager, you recovered those costs. Whereas the insurance company was hesitant to pay for soft costs, you recovered the limits of our soft cost coverage. I am grateful that you were there for us and I would not hesitate to reach out to you again should the need arise.

I can tell you I had no hesitation paying your fee as it was the wisest investment I have ever made. From the onset you set out a strategy in dealing with both the building, personal property and extra expense losses. Your team was extremely helpful in securing the information that we had trouble procuring for our claims process. We would have never been able to do it without you and your associates' help. My deepest gratitude goes to you and your abilities not only to increase substantially the collectible building proceeds, but to come up with the idea of having the building proceeds assigned over to us from the landlord so that we now have monies that we would not have otherwise recovered to go out and build a brand new automobile dealership. Your services paid us ten fold, and I would be happy to speak with any perspective clients in regards to your firm's services.

Paul Migdal and Chris Glenister virtually took over the handling of our claim. They reviewed our policies, set up meetings with our insurance company, and began to quantify our losses. This allowed us to focus our efforts on rebuilding our facilities, getting our production line running again, and trying to retain our customer, rather than having to spend all our time handling the filing of an insurance claim. Without the assistance and guidance of these professionals, I am sure we would have never received a fair settlement. Having gone through this experience, I am confident that no company should ever attempt to handle their own claim without the expertise of Paul Migdal, Chris Glenister and The Greenspan Co./Adjusters International team.

In comparison, your competition in the Manualoha complex did an extraordinary sub-standard job. It is my understanding that they 'underbid' your company by a small amount. This occurrence is living proof that you 'get what you pay for.

Even though I consider myself a prudent Risk Manager, there are so many details that you thought of that we didn't. Your calculation of the business interruption portion of our loss was by far more accurate and advantageous to our bottom line than any number our accounting department came up with…I was especially appreciative of the manner in which you negotiated with the insurance company adjuster. As you know, we have an ongoing relationship with our carriers, and rather than creating an adversarial relationship with Kemper's adjuster, you immediately initiated a 'team' concept, which certainly inured to our benefit.

After speaking with my insurance company, I had soon realized that an insurance policy is truly one of 'fine print.' I had never understood that the issue of loss is only one element of a loss adjustment and that value, reconstruction methods, code and ordinance, etc., all play major roles in a successful adjustment of a fire loss. From the first day I hired you, you were immediately responsive in bringing in restoration appraisers as well as The Greenspan Co./Adjusters International team. The time consuming responsibilities of meeting with the insurance company, their general contractors, appraisers and other personnel was lifted from my shoulders and I was allowed to get back to my business which is, of course, the most important thing.