The Greenspan Co. Testimonials

The thoroughness of the appraisal made of the damages incurred, the presentation made to the insurance company, the constant follow-ups, and the attention received from all members of your company, contributed to the excellent results obtained.

Shortly after Hurricane Iniki on Kauai I met with my insurance company's adjuster who told me, 'no problems,' that I would be fully covered regarding damages, spoilage, and B.I. wages for key employees. The company processed my damages claim but stated that because of their interpretation of my financial statement I was not owed anything for business interruption…Your knowledge and understanding of the policies enabled me to collect what was owed, some $150,000.00, and this money enabled me to reopen by business on Kauai.

We consider our settlement to be very good and appreciate the efforts of yourself and other adjusters and estimators who assisted you in the preparation and support of our claim. Your assistance enabled us to settle our claims promptly and in a fair amount.

Now after several months of never ending negotiating with the insurance company, we can honestly say that the decision to hire your company was one of the best decisions this board ever did. Thanks to your total dedication, professionalism and will, we can say that we are completely satisfied with the final settlement you were able to work out for our homeowners association. During the entire long and frustrating process that took place between your company in our behalf and the insurance company, your staff kept us informed of every detail, in a fast and very organized manner. Thanks to your dedication and commitment to us as clients, you kept me going, therefore I was able to maintain the full support of the owners to the end. The journey was difficult, even more difficult for us because after our claim was rejected the process to present a brand-new claim wasn't easy. But you passed with flying colors even though we were dealing with an insurance company that showed a lack of seriousness and professionalism in several occasions.

We know that the task was laborious and tedious but he never wavered in seeking all the information that would favor our position. His relentless emphasis on discovery and detail permitted us to be adequately compensated under the terms and conditions of the insurance policy.

With credentials in hand, unlike many 'do-gooders' at that time, they offered the assistance our time and resources prohibited. Their staff was knowledgeable, concise and always available for consultation. Our insurance company proved to be impossible, often refusing to honor the conditions of our policy. They used every possible avenue to deny and delay the claim. It was at these times, that Mr. Lombardo remained firm, competitive and yet professional. Meetings were difficult but Mr. Lombardo continued to persevere demanding justice for First Baptist Church.

It has been a pleasure working with you, a CPA, master strategist and businessman. It is rare to encounter all of these traits in one person, but they were critical to preparing the successful $10+ million settlement we received on our property and business interruption claim. With this settlement behind us, we are confident that the company is headed in the right direction.

It was clear that we had two tasks ahead of us, both of which seemed enormous from our perspective. One was the reconstruction of our facility and the research programs it supported, and the other was the insurance claims that we would have to handle. Fortunately for us, we received a referral to your firm and agreed to retain you. As I look back at all the things the insurance companies tried to do during the adjustment process to avoid paying the claims, I can only imagine how the claims would have been handled had we not had you as our advocate, our ally, and our spokesperson. Your belief in our claim, your unwavering support of our institution, your skills, your tenacity, and your determination clearly inured to our benefit and ultimately fostered a settlement that was beyond our expectations.