The Greenspan Co. Testimonials

Without The Greenspan Co./Adjusters International, and especially the services of Jessica, we would have gone through massive bureaucracy and fear-based hell. Instead, things remained reasonable and logical and every time we got nervous or felt panic coming on, Jessica at The Greenspan Co./Adjusters International calmed us down, told us what we needed to do, and helped us do it.

You and your staff were extremely sympathetic and very professional in the way our claim was handled. We know there is no way that we could have received anywhere near as much compensation from the insurance company as what you were able to get for us. You got us more than we ever expected. One of the best things you did for us was taking over and doing all the negotiations. As you know, we met the adjuster from the insurance company the day after the fire and never spoke to him again as you handled everything.

Initially, I was skeptical about any public adjusters, and The Greenspan Co./Adjusters International meant nothing to me. However, from the outset, I was impressed by the persistence and resourcefulness of those employees with which I had contact. As the claim process progressed, I was further delighted by the attention you gave to our particular needs. I always felt we were your most important clients, as I'm sure all your families did. Whether the problem concerned temporary living expenses or the valuation of our property, your clear, detailed, and appropriate response kept the negotiations going on an always-beneficial keel. We were continually reminded of your experience and integrity.

When the fire hit last year it had a devastating affect on us. Still in shock, we initially were reluctant to hire the services of an outside public adjuster to help us in settling our claim. We were concerned to lose a portion of whatever little money we would get from the insurance company to an agency that requested a share of all our proceeds once the claim would get settled. As it turned out, the best decision we made in the midst of chaos, was to hire The Greenspan Co./Adjusters International. In the end, you were indispensable to us in dealing with the insurance company. Not only was your commission hard earned and well deserved, but without a shadow of a doubt do I know, that the final settlement amount would have been far less had it not been for your involvement and participation in the overall process.

You were a calming presence during an extremely high-tension period in our lives. Every time, and I mean every time, we made a request through you to our insurance company you took it upon yourself to see that the request was granted. Honestly, we were amazed at what you accomplished for us...John Fristoe did a marvelous job of costing out our home and basically throwing his fully substantiated numbers in the face of the ‘experts’ our insurance company brought in to, I believe, undervalue our property…Karl was so very patient as he helped us remember every thimble, garbage can, and fork. Had we not had Karl to jog our memories we would surely have come up tens of thousands of dollars short on our personal property claim...I feel strongly that Dudley and his crew saved us months, if not years, of having to justify our claims in dealing with our insurance company.

We were totally bewildered when we realized we had suffered extensive damage and did not have the slightest idea what to do. Fortunately, I called you early the next morning and that same morning you arrived, arranged for the clean-up, introduced us to appropriate contractors to assess and repair the damage and successfully negotiated an appropriate settlement with the insurance carrier. We will be eternally grateful to you, not only for your professionalism, but for your real concern and caring attitude that helped us get through that period.

It is difficult to describe all of the things done to help us through the loss because The Greenspan Co./Adjusters International assisted in so many ways. So I will merely hit the high points. In our experience, The Greenspan Co./ Adjusters International's services were invaluable in four areas:

* Identification of important categories of loss which we might have overlooked, and guidance in compiling the data necessary to support the claim.
* Negotiation of temporary living expenses based on a fair rental value for our home, as furnished before the fire.
* Successful and prompt negotiation of a settlement on each component of the claim, including securing for us liberal advances when they were needed to pay contractors and other providers of service.
* Wielding quiet but very powerful influence in the continuing dialogue with the insurance carrier on one hand, and the reconstruction and contents restoration contractors on the other. The Greenspan Co./Adjusters International has a relationship with principals in this industry much like the relationship between a large construction firm and subcontractors in the trades…Susan and I particularly appreciate the easy communication we have had with you and the prompt professionalism with which all our requests were handled.

...The service I received from your firm was impeccable. I was always able to reach you or another team member to answer my questions regarding the status and progress of the claim. I knew that the insurance company was trying hard to under-pay the claim. The expertise and background of all the individuals on the team from the world of insurance, law, and construction allowed the loss to be settled close to policy limits. You hit a home run on my claim!! I am assured that nobody should attempt to settle their claim with insurance companies without the benefit of sophisticated representation and expertise from The Greenspan Co./Adjusters International. The fee I paid was approximately $65,000. It was money well-spent - the return on the investment was well-worth every cent...