The Greenspan Co. Testimonials

First, the insurance company tried to completely deny the claim because they claimed that the building was vacant. You did a great job of forcing them to confirm coverage. Second, they tried to reduce scope and pricing. The so called Independent Adjuster that the insurance company hired was not independent at all. It was very clear at the outset that the Independent Adjuster was only concerned about serving the interests of the insurer and not me…I recovered more than I ever thought I could have on my own. I paid almost $160,000 in fees for your services. It was money well spent.

Shortly after Hurricane Iniki on Kauai I met with my insurance company's adjuster who told me, 'no problems,' that I would be fully covered regarding damages, spoilage, and B.I. wages for key employees. The company processed my damages claim but stated that because of their interpretation of my financial statement I was not owed anything for business interruption…Your knowledge and understanding of the policies enabled me to collect what was owed, some $150,000.00, and this money enabled me to reopen by business on Kauai.

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.

…Issues of financial magnitude as well as minor details were dealt with equal attention and concern. In addition to our 7200 sq foot home and all of its contents, we lost an irreplaceable art collection. …He supervised a minimum of half dozen Allstate representatives, a personal inventory specialist, an art and antiques specialist, and a building specialist who recreated our home inch by inch on paper, a loss of use adjuster who agreed to numerous weekend and holidays stays, and a total of three separate insurance companies involved in our loss. …Even though we have been entitled to all of this compensation, insurance paperwork, complicated language and fine print exclusions would have prevented us as novices from acquiring a fair and positive result.

With credentials in hand, unlike many 'do-gooders' at that time, they offered the assistance our time and resources prohibited. Their staff was knowledgeable, concise and always available for consultation. Our insurance company proved to be impossible, often refusing to honor the conditions of our policy. They used every possible avenue to deny and delay the claim. It was at these times, that Mr. Lombardo remained firm, competitive and yet professional. Meetings were difficult but Mr. Lombardo continued to persevere demanding justice for First Baptist Church.

You and your company have always been there when I needed you and I do appreciate it.

In this day and age, it’s hard to find any company who will deliver on their promise; The Greenspan Co. / Adjusters International delivered on its promise. After meeting Richard, I knew your company was who we needed. I could tell by the manner in which Richard represented your company, I’d get a level of advocacy and professionalism I’d never get on my own or if we hired another public adjusting firm. By retaining your company’s service, I virtually had to do nothing regarding my claim; however, I still got everything I was due from my insurance company. It was truly one-stop-shopping; you arranged and held multiple property inspections, created all of the repair estimates, assured the insurance company did not apply a co-insurance penalty, and negotiated a final settlement that met my future needs regarding my property.

The investigation and settlement of the claim was done in a timely manner as not to lose us more valuable time.