The Greenspan Co. Testimonials

The memories and the mementos of my family’s history were gone in what seemed like an instant...Although we were confident that our insurance company would handle my mother’s claim correctly, I know from being an attorney in Arizona that dealing with any insurance claim can be very complicated. Obviously, I wanted to protect my mother from all of the frustration of the claims process and I knew I could not do it on my own...Your team immediately took control of my mother’s claim and did a great job documenting and negotiating the loss with the insurance company. Everything The Greenspan Co./Adjusters International did was clear and concise. Without such diligence, I know we would not have had the result we did.

Adjusters International worked tirelessly with our business to put together the necessary information to get the best possible results from the insurance company that would be the best outcome for our situation. While other businesses faced with similar circumstances were being turned away by their insurance providers due to the nature of the record snowfalls our region faced, Adjusters International fought on our behalf to secure a settlement for the full amount of our policy.

The professional manner your firm demonstrated in the skillful preparation and negotiation of our client's claim far exceeded both our and their expectations. The real and personal property documentation was a work of art. Furthermore, The Greenspan Co./Adjusters International's accountant devoted a tremendous amount of time in the research, understanding, and overview of our client's business operations so as to be in a strong and well informed position to best present the business interruption claim. In working with you, Randy, it was obvious that your personal direction and application of the insurance policy provisions, along with your accountant's talent, was a combination that effected a settlement that not only far exceeded our expectations, but was six times the amount the insurance company had reserved for our client's loss.

A few days later I began to understand that we needed help, even though our insurance adjuster claimed we would be back in business within sixty days (what a joke)…We could not have done that well on our own, let alone all the work that was involved. We had a difficult case and you and your Company solved it for us.

It would seem that the Insurance Company threw every possible obstacle in our path, but you were able to overcome all the problems and their intransigence and you were able to obtain my complete entitlement under the policy. Bill, the adjusting process was a real eye-opener. One of the things that turned out to be important to me was the care and your helping hand. The moments right after the fire are most traumatic. You see your life has gone up in smoke, unless you have gone through it there is nothing that can prepare you for that moment. You did more than just collect the money due me (that the Company didn't really want to pay), you helped me get through what was probably the roughest emotional moment in my life.

Your services really help a small business like us.

We have all read newspaper accounts of someone losing their home in a fire, or we have seen on our television screen the fire engines around the flaming home. When we experience this we have a momentary pang of sympathy for the homeowners. We then pass on to further news. It is not until it is your house that burns down, your worldly possessions that are completely destroyed, that you suffer the impact of what a fire really involves. I am sure the average individual, like myself, has no idea of what they should do to make any claim for their losses. Nor does the average individual have any concept of how to deal with the insurance company…It was a tremendous relief to have your men move in and take over all of the responsibilities of the inventory and the necessary negotiations, not only for the rebuilding of the house but for the substantial loss of personal property, as well as arrange for interim housing while our home was being rebuilt.

Because of our lack of knowledge in handling a claim of this nature, we felt it imperative to employ the assistance of professionals in the field of processing a claim... The Greenspan Co./Adjusters International had the best interest of IOTA in mind, capturing items that we, as novices in a destruction of this magnitude, would never have thought could be made a part of the claim. They were able to assist us with knowing in which category particular losses should be placed to gain the most advantage in recovering as much as possible of what was destroyed. The Greenspan Co./Adjusters International demonstrated professionalism in every aspect of our dealings, treating us with courtesy and understanding, which at a time of loss such as this, was greatly appreciated. We are grateful for the manner in which The Greenspan Co./Adjusters International came in and took over the claim for losses, leaving the management and employees of IOTA to focus on continuing our business efforts with as little business interruption as possible.