The Greenspan Co. Testimonials

Going into this ordeal with little to no experience and facing an insurance carrier and their adjuster who deals with these situations daily, made for an initial frustrating assessment of our ability to receive the coverage we had paid for. The Greenspan Co./Adjusters International more than leveled the playing field. I highly recommend the use of an adjuster in times such as these, and the one I always recommend first is The Greenspan Co./Adjusters International.

Our loss was certainly not easy to measure. Your staff of building experts prepared a greatly detailed building estimate that carefully measured all of our damages. Much of our stock was also damaged to varying degrees, which made the detailed quantification and evaluation a very difficult task. Our equipment and machinery was still operational, yet you were able to negotiate a generous repair/damage allowance for machinery that was exposed to water and potential future corrosion. Our business interruption loss was also quite complicated. While we were able to complete most of our current orders at that time, we suffered a substantial loss of opportunity. Our normal margin was eroded by inefficiencies due to working in a damaged facility. Your team of professionals successfully identified and demonstrated this loss by developing a model which measured and supported that loss of opportunity and allowed us to recover appropriately. Your experts accurately interpreted our policy so that we could utilize all aspects of our coverage, and all aspects of our loss - even those which we didn't initially recognize - were skillfully measured. Adjusters International managed to minimize the impact of a very serious co-insurance clause, which saved Gerber hundreds of thousands of dollars. Your personnel dealt admirably with the language barrier, the substantial travel time to and from the loss sites and the numerous parties involved in our loss, and eventually negotiated very favorable settlements.

By eight A.M. the next morning we were besieged by agents and contractors trying to sell us on their services. With over seventeen years of management and construction experience I felt confident I would be able to handle the insurance company and repair the loss. Luckily, my father, who had managed GUMP'S for over 25 years had occasion to work with your father when there was an unfortunate fire loss there in 1969…As you pointed out to us over the months you spent detailing our loss - the obvious damage during a fire - the burned areas are only one aspect of the fire damage - there is also the smoke / soot / odor damage, water damage, repair of areas damaged as firefighters quickly make their way into and actually fight the blaze - and hasty board-up - as well as mold and mildew damage as water seeps and sits where it is never meant to be. Your ability to understand the fine points of the insurance policy and see how we can best match our coverage with our loss was also a great asset. I feel very fortunate to have met you and had you and your team on our side as we dealt with our loss - we simply couldn't have imagined getting better service or better representation.

Without your expertise and tenacity, we would have never settled this claim. Dealing with an insurance company is no easy task! Your ability to refute the insurance company’s attempt at reducing our claim was instrumental in maximizing our recovery…Only after retaining The Greenspan Co. / Adjusters International, did the insurance company recognize that they would not be able to take unfair advantage of our position. You were successful in negotiating a fair and reasonable settlement which initially seemed impossible.

Without The Greenspan Co./Adjusters International, and especially the services of Jessica, we would have gone through massive bureaucracy and fear-based hell. Instead, things remained reasonable and logical and every time we got nervous or felt panic coming on, Jessica at The Greenspan Co./Adjusters International calmed us down, told us what we needed to do, and helped us do it.

Your professionalism, caring attitude, attention to our needs and attention to detail have made a tremendous difference to our peace of mind during the time we were immersed in getting our lives back in order. We were also delighted with the final amount of money you were able to obtain on our behalf. We're convinced that had we tried to do the same on our own, we wouldn't have been able to work out anything near the kind of settlement that you have.

We cannot thank The Greenspan Co./Adjusters International enough for the time and effort they put into our claim. We would recommend their services without hesitation.

Although our insurance adjuster told us we would have no problem with our recovery, it soon became apparent that the logistics to prove the claim would be overwhelming. It was through your abilities and aggressive and tenacious approach to the Insurer that we recovered the maximum amount due us under our policies of insurance. We have no doubt that it was due to your careful and detailed computation of our claims as well as sophisticated follow-through and negotiation which yielded a more than satisfactory recovery along with a minimum of hassle to our management. Your assistance allowed us to concentrate our energies in rebuilding our complex and providing our guests the same standard of care to which they expected and we prided ourselves.