The Greenspan Co. Testimonials

I recall vividly the overwhelming number of post-fire tasks that were required to bring order out of the chaos that resulted from trying to respond to the ongoing demands of a busy manufacturing company, determining the proper course of action to handle the many hazardous materials involved and getting the clean-up started, determining disposition of customer goods that were in plant at the time of the fire, identifying and initiating the actions necessary to restart some production flow, etc., etc. With all this going on, it quickly became obvious that we would also have to enter into complex and technical negotiations with the insurance company in order to sustain the flow of needed insurance funds, negotiations for which none of us at our company were really qualified. Your company provided an inventory man to help us count the pieces even as they were still smoldering in the destroyed shop. You hired an experienced appraiser to work with the inventory man. You also provided a very competent CPA specialized in this type of insurance loss accounting. She quickly helped us to set up our 'fire accounting' system, and provided us with valuable tax accounting tips. You personally negotiated with the insurance company's lead adjuster in many sessions over several months.

As you well know they were very hesitant to pay a claim at all and without all of your help they never would have. Their ridiculous offers and rejections would have definitely put us out of business forever…It was worth all the hassles and hard knocks just for the privilege of getting to know you… Although the adjusters advised us we didn't need you, without you we would have surely perished, as did our business in the fire.

Following the fire, our insurance agent... advised us that in his long experience, the most productive and efficient way to present a complex casualty claim to the insurance carrier is via a well established adjustment firm like The Greenspan Co./Adjusters International. I would like to tell you now that we are quite pleased with the performance and results obtained by your management of this claim. First of all, the necessary gathering of well-qualified construction and engineering specialists was something we couldn't have done on our own. Secondly, I feel the legitimacy and respectability that you and your outside experts brought to the insurance carrier was important in obtaining a quick and financially rewarding settlement for us.

We are very pleased, and happy, with the results.

... a devastating fire destroyed a 10,000 square foot home that our firm was building for a high-value client. The initial shock, together with the loads of information we were receiving from our insurance carrier, was quite overwhelming. We were very well aware of the complicated insurance issues, such as co-insurance penalties, existing structures, actual cash value, and consequential damages that we were facing. Your team was steadfast in its focus and knew exactly what issues were in play throughout the claim. After going through a complicated course of construction loss, we know that no one should handle their own claim without the benefit of guided experience. Would we do it again should the need arise? You bet we would...

I take pride in that no one knows the surplus business better than I do and, clearly, no one knows the insurance claims business better than you do. The way you guided the insurance company adjuster was masterful. You assisted him to understand our position in a calm and reasoned way. But, all the while I knew that if you had to "the gloves off" you could spar with the best of them.

Very few times in my fifty-two years has any company lived up to my expectations. The Greenspan Co./Adjusters International surpassed my expectations and they made a very rough situation as smooth as it could possibly have been. Between the small print in a policy, and the obfuscation committed expertly by insurance agents, The Greenspan Co./Adjusters International's services are worth twice what they charge.

You have been professional in every respect. You even found the time to listen and be sympathetic to tales I'm sure you've heard a hundred times before. It is indeed the unexpected acts of understanding and patience that make you stand apart.