The Greenspan Co. Testimonials

I figured if the insurance company had somebody fighting for them it would make sense for me to have someone to look out for my interest also. I am happy to state that my decision to hire you was a very sound one. I did not realize the intricacies that are evident in an insurance claim involving a business. Right off the bat, the insurance company started posturing about the application of coinsurance penalty to my building, contents, and business interruption claim. To me, the coinsurance penalty seems like a low ball tactic the insurance company uses to underpay its insured in their time of need. I am very pleased with your efforts and results on my claim. Your entire team of professionals was extremely responsive, knowledgeable, thorough, and most importantly patient and understanding.

Our San Francisco restaurant in Presidio Heights recently had a really bad fire. I was referred to you by Sean Elsbernd, the Chief of Staff for Senator Feinstein, to help us with our insurance claim. Through your efforts we achieved a favorable resolution. Thank you for your diligent efforts.

I firmly believe that both our financial and emotional recovery from that tragedy is due in no small part to your heroic efforts to ensure a fair settlement from our insurance company. I am convinced of two things. Had we negotiated our own settlement, we would not have recovered the true costs of rebuilding/replacing our home. I also believe that had my husband and I been in on the direct negotiations with Safeco our emotional distress and overall stress would have escalated and prevented our emotional healing. Having confidence in your expertise allowed us to pick up our pre-fire lives and start to rebuild our 'home.

I believe the satisfactory settlement with our insurance carrier was due solely to the thorough and professional manner in which this claim was handled by your company… Thank you for your superior business practices, advise and support that made this ordeal more bearable.

Our construction team had little experience related to fire restoration and Bill’s experience and knowledge helped to save time and money. Thanks in part to Bill’s guidance, we were able to open the remainder of Santana Row on November 7, 2002, less than three months after the devastating fire...With Bill at the property, our development, marketing, and operations personnel were able to use Bill as the “go-to” person with any questions relating to the fire insurance claim. This allowed our staff to focus on getting the project open and operating, rather than worry about the insurance claim...Finally, Bill was an enormous resource and advocate in our claim with the insurance company. Bill’s vast experience, advice, and daily commitment were extremely valuable in our effort to finalize the insurance claim for Federal Realty Investment Trust. Without Bill and the rest of the team, I am confident we would not have been able to resolve this $125 million plus negotiation in less than 14 months, an enormously fast timetable for a claim of this size.

As you know, I was extremely skeptical as to our need for your services when we first met. The insurance company, through their adjuster, had said many of the things I wanted to hear and seemed very cooperative. Clearly…we, as a homeowners association negotiating on our own behalf, would never have reached the settlement we did without your guidance and professional assistance.

After the shock wore off the enormity of rebuilding and replacing all that we owned was overwhelming. I learned throughout this process that as nice as the insurance adjustor is their job is to pay as little as possible for the loss...I can honestly say that without your help I would have suffered a devastating financial loss as well as a devastating personal loss. You and your staff worked very hard on my claim. You did things to increase the amount of the claim payment from the insurance company that I would have had no knowledge even existed. On a personal level you were understanding and supportive of the emotional impact this was having on me and my children.

Through your calm and very professional handling of the various issues we were finally paid eight times the insurance company's original offer for our building damage and furniture and yard goods loss.