The Greenspan Co. Testimonials

...As you know, our insurance carrier sent many mixed and conflicting messages during the process and became increasingly complicated to deal with as our discussions wore on as the scope of repair expanded. It was clear to me early on in our discussions with them that the negotiations would require a significant amount of time and expertise, neither of which I had. Having you take charge of the discussion, especially as they related to revising the scope of repair and mold remediation, turned out to even the playing field. Having your "experts" challenge their "experts" about their repair assumptions and cost estimates helped "keep them honest" and allowed us not to be bulldozed.

We had no idea of the complexity and diversity of the process involved in the settlement of a Builder's Risk claim, especially since we were 95 percent complete when the fire occurred, you and your people were able to make sense of our policy, put all the pieces together to make us whole, and put the owner at ease.

The fire involved hundreds of thousands of dollars worth of antiques and special equipment that otherwise would not have come up to the full contract value had we tried to attempt this alone. It was because of your staff's competency and experience in negotiating and dealing with insurance fire losses, you were successful in finalizing a very sophisticated loss.

Our home burned completely to the ground in a wildfire that took out 39 homes in our small community. After many disappointing interactions with our insurance company, we decided to call The Greenspan Co./Adjusters International and it was the best decision we ever made. The Greenspan Co./Adjusters International came to our house the next day, looked over all the papers we had exchanged with our insurance company, and because they have the experience, knew just what to look for in the way of what I will call legal fraud. They pointed out all the ways that our agent was making it look like we were going to get the best payoff. After explaining our policy to us and identifying these “tactics”, we found that we could nearly double our payout as projected by The Greenspan Co./Adjusters International . Better yet, we would never have to deal with our agent again as all transactions would be handled by The Greenspan Co./Adjusters International. Throughout these months we have been fairly and professionally treated and have received a far better payout than originally offered by our insurance company. All of our correspondences were replied to and all questions (which were seemingly unending) were answered in a timely manner. The Greenspan Co./Adjusters International has truly been a comforting light in all the turmoil of rebuilding our lives after this devastation. We have a beautiful home that we would not have been able to pay for had it not been for the relentless actions of The Greenspan Co./Adjusters International demanding from our insurance company what we deserved as policy holders.

We consider our settlement to be very good and appreciate the efforts of yourself and other adjusters and estimators who assisted you in the preparation and support of our claim. Your assistance enabled us to settle our claims promptly and in a fair amount.

I take pride in that no one knows the surplus business better than I do and, clearly, no one knows the insurance claims business better than you do. The way you guided the insurance company adjuster was masterful. You assisted him to understand our position in a calm and reasoned way. But, all the while I knew that if you had to "the gloves off" you could spar with the best of them.

At first I was doubtful of the need to hire someone to help me get the money that was our due. It was the best business decision we had made in a while.

When my commercial building in Yuba City, CA was damaged by fire, I had no idea what would be in store for me. Little did I know my insurance company was going to only offer $107,000 to repair my building. Kyle assured me your company would do everything in its power to help me. Kyle’s confidence and knowledge of insurance helped me make the decision to retain your company, and I’m glad I did. You quickly discovered my insurance company retained the wrong expert to determine the Fair Market Value of my building. It was satisfying to see my insurance company, a company who first bullied me, get a dose of their own medicine when you demanded they retain a proper, qualified expert. You then met that expert on site, assuring he did his job correctly, which generated an accurate appraisal and that caused the insurance company to remove the co-insurance penalty they incorrectly applied to my claim. In the end, your knowledge and persistence paid off because the insurance company agreed with you., which then increased my claim from $107,500 to $350,000, my policy limit. Your company delivered on its commitment to help me and I can’t thank you enough.