There are few words that can express the true thankfulness for the professionalism of you and your associates at The Greenspan Co./Adjusters International. While the feeling of devastation of losing one’s business due to a fire is a feeling I hope to never experience again, I can say with all integrity that you made it a much more bearable experience due to your knowledge, thoughtfulness, and your expertise. After having just hit the one-year anniversary of being re-opened, business is better than ever and my livelihood has been restored. While it took many hands to achieve this, there is little doubt The Greenspan Co./Adjusters International are a huge part of our success.

Spence Romine - The Deerfield Lodge at Heavenly
South Lake Tahoe, CA
  1. 1

    You just suffered serious damage to your resort/hotel/motel and you are wondering what to do next.

  2. 2

    You call your insurance company and wait for an adjuster to come out, hoping they will have your best interests at heart.

  3. 3

    You move from the asset side of your insurance company's ledger to the liability side.

We Can Help

Knowing everything you possibly can about the "fine print" of your insurance policy before you have any substantive dialogue with your insurer is an absolute necessity. Know what you are covered for and how to claim it. What you say to your insurance company's adjuster and how you say it can make a dramatic difference in how much you get paid. The more you know, the better the results.

Resort, Hotel and Motel Factors to Consider

Be sure to understand each of the following factors before engaging with the insurance company. Knowledge is the key to a successful claim outcome.

  • What is my broker's/agent’s role?
  • Does the adjuster work for us or the insurance company? Why they can't work for both. It's a conflict.
  • Warranties and Protective Safeguard requirements. What do they mean? Can I still collect if I am not in full compliance?
  • How quickly can I get started rebuilding?
  • Does my risk manager have the requisite skill sets to negotiate a large property claim?
  • What does Title 24 and handicap access mean to you and your claim?
  • Is the insurance company using an independent building or equipment consultant to prepare a bid? Who are these consultants? Who are they working for? Do they only work for insurance companies?
  • Is there coinsurance in my policy? What does it mean?
  • How does my policy address increased costs due to new codes? If my coverage is limited, what can I do about it?
  • Can I continue to pay my employees?
  • What happens when the insurance company engages a forensic accountant? Who does that accountant work for?
  • What are extra expenses? What can be included? Can I use extra expenses to offset shortfalls in property coverages?
  • Will the insurance company continue to pay franchise fees while my resort/hotel/motel is closed?
  • If my restaurant is destroyed but the hotel units are not impacted, will my business interruption pay for my loss of sales due to no restaurant being available?
  • If I place guests in undamaged rooms, how does it affect my business income claim? Does it create a new liability?
  • What happens if I place guests in other hotels I own? Does the insurance company get a credit?
  • How is actual cash value determined? Why should I care?
  • Can I compensate employees who help with cleaning or restoration?
  • Replacement properties. Lease purchase strategy. Is it good for me?
  • Will the insurance company pay for a construction manager?
  • What is the difference between a schedule of values and a schedule of limits?
  • Does the insurance company pay for professionals necessary to evaluate my claim? Are they working for me? Or them?
  • Can I recast my financial statements? If so, why?
  • What is the extended period of indemnity, and how does it work?
  • What are expediting expenses? How do they differ from extra expenses?
  • How do I project lost sales? Sales declines?
  • Can I use proformas/budgets to calculate loss of income?

Resort, Hotel and Motel References

In addition to the 5,000+ references on our list, here are some well-known names in the resort, hotel, and motel industry we have helped.

The Difference Public Adjusters Make

We work exclusively for YOU, not the insurance company. Our insurance professionals have managed and negotiated thousands of claims for nearly every type of natural and man-made disaster. Local in our approach, we have over forty offices across the U.S. and Canada, and an unmatched network of expert resources to efficiently mobilize and be at your side.

Our Results

Canyon Inn

Greenspan Adjusters International
Greenspan Adjusters International

DoubleTree By Hilton

Greenspan Adjusters International
Greenspan Adjusters International

The Harris Ranch

Greenspan Adjusters International
Greenspan Adjusters International

The Former Osborn Hotel

Greenspan Adjusters International
Greenspan Adjusters International

Torch Lite Inn

Greenspan Adjusters International
Greenspan Adjusters International

Four Jacks Hotel & Casino

Greenspan Adjusters International
Greenspan Adjusters International

Totem Inn

Greenspan Adjusters International
Greenspan Adjusters International
You leveled the playing field and made sure that we were represented professionally in every aspect of our losses. Your thorough cataloging and evaluation of our damaged personal property and your precise review of our… Read More about Ian Gaum, Asset Manager

Ian Gaum, Asset Manager, La Salle Hotel Properties

I did not know what to do, so I hired you and The Greenspan Co./Adjusters International to take care of my claim. I greatly appreciate how you handled the case; you did an excellent job using a very methodical… Read More about Jay & Sharda Bhakta

Jay & Sharda Bhakta, Best Western Crossroads Inn

Actual results will vary based on individual circumstance and nature of insurance claim loss. There are no guarantees you will experience the same results.