No one should ever deal straight and directly with their insurance company and I will point out some tell signs that make it very clear. They sent me a check for $650K. The primary adjuster called me and said, “ok Seth, go ahead and rebuild your restaurant. You’re good to go.” What?! He had to be kidding me. that’s insulting. I called The Greenspan Co./Adjusters International and said what can you do for me. I didn’t want to take my insurers to the cleaners, but once I found out how much there was at stake and how much I didn’t know and that the insurance companies only chance to save money at this was point was to deny as much coverage as possible. Long story short, The Greenspan Co./Adjusters International is a reputable public adjuster. There’s absolutely no question. They are worth every penny and for peace of mind as well. Once you make a deal to have them represent you, you can breathe easy and just let the process take over.

Seth Holzman - Guadalajara Fiesta Grill
Tucson, AZ
  1. 1

    You just suffered serious damage to your restaurant or tavern and are wondering what to do next.

  2. 2

    You call your insurance company and wait for an adjuster to come out, hoping they will have your best interests at heart.

  3. 3

    You move from the asset side of your insurance company's ledger to the liability side.

We Can Help

Knowing everything you possibly can about the "fine print" of your insurance policy before you have any substantive dialogue with your insurer is an absolute necessity. Know what you are covered for and how to claim it. What you say to your insurance company's adjuster and how you say it can make a dramatic difference in how much you get paid. The more you know, the better the results.

Restaurant/Tavern Factors to Consider

Be sure to understand each of the following factors before engaging with the insurance company. Knowledge is the key to a successful claim outcome.

  • What is my broker's/agent’s role?
  • Does the adjuster work for us or the insurance company? Why they can't work for both. It's a conflict.
  • Warranties and Protective Safeguard requirements. What do they mean? Can I still collect if I am not in full compliance?
  • Is there coinsurance in my policy? What does it mean?
  • What happens if I open my business elsewhere and I am successful? What if I am not successful?
  • How is actual cash value determined? Why should I care?
  • What happens when the insurance company engages a forensic accountant? Who does that accountant work for?
  • What are extra expenses? What can be included? Can I use extra expenses to offset shortfalls in property coverages?
  • I own multiple restaurants in a geographic area and sales go up at other locations because of the fire. Does the insurance company get the credit?
  • Can I compensate employees who help with cleaning or restoration?
  • Replacement properties. Lease purchase strategy. Is it good for me?
  • Replacing versus repairing equipment/processing lines. Pros and cons.
  • Is the insurance company using an independent building or equipment consultant to prepare a bid? Who are these consultants? Who are they working for? Do they only work for insurance companies?
  • How quickly can I get started rebuilding?
  • How does my policy address increased costs due to new codes? If my coverage is limited, what can I do about it?
  • How do smoke and the water used to fight the fire affect my machinery? Equipment? Computers? Other electronics?
  • What does Title 24 and handicap access mean to you and your claim?
  • Credit for continuing sales. How are they calculated?
  • Can I continue to pay my employees?
  • What is the extended period of indemnity, and how does it work?
  • Does the insurance company pay for professionals necessary to evaluate my claim? Are they working for me or them?
  • What are expediting expenses? How do they differ from extra expenses?
  • How do I project lost sales? Sales declines?
  • Can I use proformas/budgets to calculate loss of income?
  • Can I recast my financial statements? If so, why?
  • Temporary locations? What happens at the end of my claim?
  • If my restaurant is not destroyed but the hotel units adjacent are, will my business interruption pay for my loss of sales due to no hotel being available?

Restaurant/Tavern References

In addition to the 5,000+ references on our list, here are some well-known names in the restaurant/tavern industry we have helped.

The Difference Public Adjusters Make

We work exclusively for YOU, not the insurance company. Our insurance professionals have managed and negotiated thousands of claims for nearly every type of natural and man-made disaster. Local in our approach, we have over forty offices across the U.S. and Canada, and an unmatched network of expert resources to efficiently mobilize and be at your side.

Our Results

Big Horse Brewery

Greenspan Adjusters International
Greenspan Adjusters International

The Harris Ranch

Greenspan Adjusters International
Greenspan Adjusters International

JoJo's Café

Greenspan Adjusters International
Greenspan Adjusters International

Café at Adele's

Greenspan Adjusters International
Greenspan Adjusters International

L& L Chinese Restaurant

Greenspan Adjusters International
Greenspan Adjusters International
All of the representatives of your organization were both knowledgeable and professional. I believe that without your services Arden Hills would have received less than seventy five percent of the collected claim, even… Read More about R. Brett Favero, General Manager, AMCC

R. Brett Favero, General Manager, AMCC, Arden Hills Country Club

We greatly appreciate your professionalism, knowledge, and experience that have assisted us in the preparation of the claim and through our recent negotiations with the insurance carriers. It is clear to us that without… Read More about Kevin Daniels, President

Kevin Daniels, President, Nitze-Stagen & Co., Inc.

The Starbucks Building

Actual results will vary based on individual circumstance and nature of insurance claim loss. There are no guarantees you will experience the same results.