The Greenspan Co. Testimonials

Mr. Greenspan did an outstanding job in coordinating the disposition of the damaged property and presenting the claims to the insurance companies. His fee was nominal compared to the recoveries obtained through his adjusting expertise.

I really appreciate your work in helping us settle the fire loss at the Valencia Hilton. As you are aware, the business interruption recalculation portion of this loss was extremely intricate and your work saved us a great deal of time and eventually money.

We would hate to think where we would be had it not been for the knowledge and experience of your company.

We knew that if we confined our efforts to restoring our business we would succeed, we also knew that if we had to divert even a small amount of our energies to the insurance adjustment both our business and the claim would suffer. We were also aware that we would have to deal with a trained adjuster sent by the insurance company to represent its interests-not ours. We were in a predicament. Even though we have attorneys and CPA's on retainer we are convinced that our own adjuster is the appropriate person to represent us in the adjustment of an insured property claim. Ken never left us alone with the many representatives and experts sent by the insurance company. He often met with them on his own allowing us to continue undiverted along the path towards full business restoration. He kept us well advised and he always consulted us before making any decision of consequence. His attention and diligence provided us with much more than just financial benefit. The substantial fee we paid to your company was earned many times over. We are certain that our recovery even after paying your fee was significantly greater than it would have been had we handled this claim on our own or with the advice of our attorneys and CPA's.

I remember well when your father came out to our office to help settle with the insurance after our big fire. We certainly appreciated how quickly he responded, and the wonderful, dedicated service we received from him.

I wanted to extend my appreciation, and that of Mrs. Eunice Kennedy Shriver, for your assistance in her recent fire loss insurance claim…Looking back on it, I can see that the first few weeks after a fire presents a stream of issues and decisions that no one should face without someone of your talents and expertise at their side. The subsequent work you performed in bringing in the engineers, contractors and appraisers required to begin processing the claim with the insurer, Chubb, was equally invaluable and saved me countless hours. Your initial statement that a speedy claims process was the only way you would pursue the job and your later recommendation to reject Chubb's original settlement offers…further demonstrated your expertise. I am also happy to say that it also yielded additional insurance proceeds that would not have been obtained if we had attempted to do this work on our own or with another firm. To sum up, your knowledge of Chubb's procedures and how best to approach them was invaluable.

From the outset, you and your associates provided The Lark Creek Inn with the highest possible level of professional service. From assisting with the virtual immediate start of reconstruction after our fire, through reopening, and culminating with an equitable recovery from our insurance carrier, The Greenspan Co./Adjusters International's efforts were first-rate.

I would like to express my personal appreciation and also the appreciation of Lockheed management in general for the excellent job you and your associates did in working up our earthquake claim, particularly the business interruption portion. It is unfortunate that we had to go to the extreme of filing suit against the carrier(s) to recover our loss due to the adamant refusal on the part of one of the carriers to recognize that we had any business interruption loss at all. It is obvious, however, that your basis of presenting the business interruption claim, backed up by your understanding of the policy wording and intent, your understanding of Lockheed's financial situation at the time of the earthquake, and, of course, your professional expertise went a long way in prompting the early settlement of the claim.