The Greenspan Co. Testimonials

He went 'out of his way' to have the 'personal touch' in representing your company. The extra phone calls; the prompt responses to our inquiries; the follow up "progress calls" all gave me a sense of security in not having to worry about the one more 'iron in the fire.

What a wonderful decision! I understand business quite well and have owned and operated my own business in Palo Alto over the last 20 years. I understand service and taking care of the client and I just can’t say enough about how our assigned adjuster took care of me throughout the process. He made himself always available to handle any questions I had without ever making me feel like I was imposing on his time. During our first meeting he laid out the process and timeframe for obtaining the payout and amazingly everything went exactly like he said and I received an excellent payout due to his conscientious and diligent efforts in working with the adjuster. WOW! How often does that happen in life?

By eight A.M. the next morning we were besieged by agents and contractors trying to sell us on their services. With over seventeen years of management and construction experience I felt confident I would be able to handle the insurance company and repair the loss. Luckily, my father, who had managed GUMP'S for over 25 years had occasion to work with your father when there was an unfortunate fire loss there in 1969…As you pointed out to us over the months you spent detailing our loss - the obvious damage during a fire - the burned areas are only one aspect of the fire damage - there is also the smoke / soot / odor damage, water damage, repair of areas damaged as firefighters quickly make their way into and actually fight the blaze - and hasty board-up - as well as mold and mildew damage as water seeps and sits where it is never meant to be. Your ability to understand the fine points of the insurance policy and see how we can best match our coverage with our loss was also a great asset. I feel very fortunate to have met you and had you and your team on our side as we dealt with our loss - we simply couldn't have imagined getting better service or better representation.

Since I am a person who seldom minces words, I believe that the best compliment I can give you is that though I hope never have to use your services ever, but in the event I need a service like yours, I would call you first.

You immediately assembled a team of professionals from Adjusters International to counteract the army of consultants that the insurance company brought on the claim. Your construction team and engineering reference were tremendous assets. The carrier initially offered approximately $700,000 to settle the matter. The settlement of $1.2 Million that you ultimately got was more in line with what the proper measure of my loss was. You did such a great job that both my Property Manager and my Bank felt that next time any of their clients suffered such a situation they knew to call you and Adjusters International…For the price the result that you achieved was tremendous.

Even though the insurance carrier’s representative recommended against hiring an independent adjuster we followed the advice of our property manager, Real Estate Connections, and contracted with your firm. That was the right thing to do considering our lack of familiarity with this situation...From the first day when you stopped Paul Davis Co. from power washing the walls your assistance has been invaluable. Their unauthorized action could have exposed us to fines since there is lead paint on the walls. Of course, your major contribution has been the ongoing negotiation with the insurance company and contractors to bring us to where we are today and there is no question your efforts resulted in a payment and scope far in excess of what we would have received without your participation.

After the fire... Our family was at lost and very confused with what our next step would be. Many different adjusting companies had come to us with many guarantees and promises... We chose The Greenspan Co./Adjusters International because of their reliability and their reputation... Our family highly recommends The Greenspan Co./Adjusters International, who will work quickly and efficiently to help you get what you deserve from your insurance company.

There was no way I, as the Managing Co-Owner of these buildings, could have handled our claims with Farmers Insurance without the expertise you provided. Our very large losses needed the specific knowledge and expertise you provided in knowing the proper procedures and approaches to take with the insurance adjusters and their managers…Ours was an example of the classic good business relationship, where there was mutual benefit combined with mutual trust and respect.